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The International Review of Retail, Distribution and Consumer Research Volume 32, 2022 - Issue 2
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Research Article

Responsible service employee behaviour and its impact on customer satisfaction during the coronavirus crisis

Eeva-Liisa Oikarinena Department of Marketing, Management and International Business, Oulu Business School, University of Oulu, Oulu, FinlandCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0003-0966-0542View further author information
ORCID Icon &
Magnus Söderlundb Department of Marketing and Strategy, Center for Consumer Marketing, Stockholm School of Economics, Stockholm, SwedenView further author information
Pages 184-200 | Received 23 Aug 2021, Accepted 21 Feb 2022, Published online: 06 Mar 2022

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