Cogent Social Sciences
Volume 10, 2024 - Issue 1
Area Studies
Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention: a post pandemic customer perspective
Phillip Dangaisoa Department of Marketing, Chinhoyi University of Technology, Chinhoyi, ZimbabweCorrespondence[email protected]
https://orcid.org/0000-0002-4495-0601View further author information
https://orcid.org/0000-0002-4495-0601View further author information, Paul Mukuchab Department of Marketing, Bindura University of Science Education, Bindura, Zimbabwehttps://orcid.org/0000-0002-6264-6574View further author information
https://orcid.org/0000-0002-6264-6574View further author information, Forbes Makudzac Department of Business Enterprise and Management, University of Zimbabwe, Harare, Zimbabwehttps://orcid.org/0000-0003-2559-5576View further author information
https://orcid.org/0000-0003-2559-5576View further author information, Tendai Towod Department of Banking and Finance, Bindura University of Science Education, Bindura, Zimbabwehttps://orcid.org/0009-0006-5899-955XView further author information
https://orcid.org/0009-0006-5899-955XView further author information, Knowledge Jonasid Department of Banking and Finance, Bindura University of Science Education, Bindura, Zimbabwehttps://orcid.org/0009-0005-3333-9056View further author information
https://orcid.org/0009-0005-3333-9056View further author information & Divaries Cosmas Jaravazab Department of Marketing, Bindura University of Science Education, Bindura, Zimbabwehttps://orcid.org/0000-0002-8930-1242View further author information
https://orcid.org/0000-0002-8930-1242View further author information