REFERENCES
- Goulston, M. (2010). Just listen: Discover the secret to getting through to absolutely anyone. New York: American Management Association.
- Lencioni, P. (2012). The advantage: Why organizational health trumps everything else in business. San Francisco: Jossey-Bass.
- O’Neill, O. (2013, September 25). What we don't understand about trust [Video file]. . Retrieved from http://www.youtube.com/watch?v=1PNX6M_dVsk