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The Service Industries Journal Volume 31, 2011 - Issue 11
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Miscellany

Introduction

Domingo Ribeiro Soriano University of Valencia, SpainCorrespondence[email protected]
Pages 1699-1701 | Published online: 08 Jul 2011

References

  • Chi , L. C. 2010 . Reorganisation resolutions and bank lending relationships in Taiwan . The Service Industries Journal , 30 ( 11 ) : 1817 – 1835 .
  • Hsieh , M. F. , Shen , C. H. and Lee , J. S. 2010 . Factors influencing the foreign entry mode of Asian and Latin-American banks . The Service Industries Journal , 30 ( 14 ) : 2351 – 2365 .
  • Kim , W. , Ok , C. and Gwinner , K. P. 2010 . The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships . The Service Industries Journal , 30 ( 7 ) : 1139 – 1157 .
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  • Miranda , F. J. , Chamorro , A. , Murillo , L. R. and Vega , J. 2010 . Assessing primary healthcare services quality in Spain: Managers vs. patients perceptions . The Service Industries Journal , 30 ( 13 ) : 2137 – 2149 .
  • Nadiri , H. , Kandampully , J. and Hussain , K. 2009 . Zone of tolerance for banks: a diagnostic model of service quality . The Service Industries Journal , 29 ( 11 ) : 1547 – 1564 .
  • Sandiford , P. J. and Seymour , D. 2010 . Exploring public house employee's perceptions of their status: A UK case study . The Service Industries Journal , 30 ( 7 ) : 1063 – 1076 .
  • Su , S. , Lai , M. C. and Huang , H. C. 2009 . Healthcare industry value creation and productivity measurement in an emerging economy . The Service Industries Journal , 29 ( 7 ) : 963 – 975 .
  • Timmor , Y. and Rymon , T. 2007 . To do or not to do: The dilemma of technology-based service improvement . Journal of Services Marketing , 21 ( 2 ) : 99 – 111 .
  • Willesson , M. 2009 . Pricing of card payment services in Scandinavian banking . The Service Industries Journal , 29 ( 3 ) : 387 – 399 .

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