Investigating the formation of service supply chains

References

• Akkermans, H., & Vos, B. (2003). Amplification in service supply chains: An exploratory case study from the telecom industry. Production and Operations Management, 12(2), 204–223. doi: 10.1111/j.1937-5956.2003.tb00501.x
   Web of Science ®Google Scholar
• Allen, S., & Chandrashekar, A. (2000). Outsourcing services: The contract is just the beginning. Business Horizons, 43(2), 25–34. doi: 10.1016/S0007-6813(00)88558-4
   Google Scholar
• Alvarez, G., Pilbeam, C., & Wilding, R. (2010). Nestlé Nespresso AAA sustainable quality program: An investigation into the governance dynamics in a multi-stakeholder supply chain network. Supply Chain Management, 15(2), 165–182. doi: 10.1108/13598541011028769
   Web of Science ®Google Scholar
• Anderson, E. G., Morrice, D. J., & Lundeen, G. (2006). Stochastic optimal control for staffing and backlog policies in a two-stage customized service supply chain. Production and Operations Management, 15(2), 262–278. doi: 10.1111/j.1937-5956.2006.tb00244.x
   Web of Science ®Google Scholar
• Arshinder, K. A., & Deshmukh, S. G. (2008). Supply chain coordination: Perspectives, empirical studies and research directions. International Journal of Production Economics, 115(2), 316–335. doi: 10.1016/j.ijpe.2008.05.011
   Web of Science ®Google Scholar
• Baltacioglu, T., Ada, E., Kaplan, M. D., Yurt, O., & Kaplan, Y. C. (2007). A new framework for service supply chains. The Service Industries Journal, 27(2), 105–124. doi: 10.1080/02642060601122629
   Web of Science ®Google Scholar
• Bessant, J. (2004). Supply chain learning. In S. New & R. Westbrook (Eds.), Understanding supply chains: Concepts, critiques and futures (pp. 165–190). Oxford: Oxford University Press.
   Google Scholar
• Bettencourt, L. A., Ostrom, A. L., Brown, S. W., & Roundtree, R. I. (2002). Client co-production in knowledge-intensive business services. California Management Review, 44(4), 100–128. doi: 10.2307/41166145
   Web of Science ®Google Scholar
• Breidbach, C. F., Kolb, D. G., & Srinivasan, A. (2013). Connectivity in service systems: Does technology-enablement impact the ability of a service system to co-create value? Journal of Service Research, 16(3), 428–441. doi: 10.1177/1094670512470869
   Web of Science ®Google Scholar
• Breidbach, C. F., Reefke, H., & Wood, L. C. (2011). Service supply chain management: Research implications from the Service-Dominant Logic. In S. Orr (Ed.), 9th ANZAM operations, supply chain and services management symposium (pp. 160–184). Geelong: Deakin University.
   Google Scholar
• Carter, C. R., Kaufmann, L., & Michel, A. (2007). Behavioral supply management: A taxonomy of judgment and decision-making biases. International Journal of Physical Distribution & Logistics Management, 37(8), 631–669. doi: 10.1108/09600030710825694
   Google Scholar
• Ching, C., Holsapple, C. W., & Whinston, A. B. (1996). Toward IT support for coordination in network organizations. Information & Management, 30(4), 179–199. doi: 10.1016/0378-7206(95)00054-2
   Web of Science ®Google Scholar
• Cooper, M. C., & Ellram, L. M. (1993). Characteristics of supply chain management and the implications for purchasing and logistics strategy. International Journal of Logistics Management, 4(2), 13–24. doi: 10.1108/09574099310804957
   Google Scholar
• Eisenhardt, K. M. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532–550.
   Web of Science ®Google Scholar
• Eisenhardt, K. M., & Graebner, M. E. (2007). Theory building from cases: Opportunities and challenges. Academy of Management Journal, 50(1), 25–32. doi: 10.5465/AMJ.2007.24160888
   Web of Science ®Google Scholar
• Ellram, L. M., Tate, W. L., & Billington, C. (2004). Understanding and managing the services supply chain. Journal of Supply Chain Management, 40(4), 17–32. doi: 10.1111/j.1745-493X.2004.tb00176.x
   Google Scholar
• Frohlich, M. L., & Westbrook, R. (2001). Arcs of integration: An international study of supply chain strategies. Journal of Operations Management, 19(2), 185–200. doi: 10.1016/S0272-6963(00)00055-3
   Web of Science ®Google Scholar
• Gadrey, J., & Gallouj, F. (Eds.). (2002). Productivity, innovation and knowledge in services: New economic and socio-economic approaches. Cheltenham: Edward Elgar.
   Google Scholar
• Giannakis, M. (2011a). Conceptualizing and managing service supply chains. The Service Industries Journal, 31(11), 1809–1823. doi: 10.1080/02642069.2010.503879
   Web of Science ®Google Scholar
• Giannakis, M. (2011b). Management of service supply chains with a service-oriented reference model: The case of management consulting. Supply Chain Management, 16(5), 346–361. doi: 10.1108/13598541111155857
   Web of Science ®Google Scholar
• Heinonen, K., Strandvik, T., Mickelsson, K. -J., Edvardsson, B., Sundstrom, E., & Anderson, P. (2010). A customer-dominant logic of service. Journal of Service Management, 21(4), 531–548. doi: 10.1108/09564231011066088
   Web of Science ®Google Scholar
• Holland, C. P. (1995). Cooperative supply chain management: The impact of interorganizational information systems. The Journal of Strategic Information Systems, 4(2), 117–133. doi: 10.1016/0963-8687(95)80020-Q
   Web of Science ®Google Scholar
• Kogut, B. (1988). Joint ventures: Theoretical and empirical perspectives. Strategic Management Journal, 9(4), 319–332. doi: 10.1002/smj.4250090403
   Web of Science ®Google Scholar
• Leonard-Barton, D. (1990). A dual methodology for case studies: Synergistic use of a longitudinal single site with replicated multiple sites. Organization Science, 1(3), 248–266. doi: 10.1287/orsc.1.3.248
   Web of Science ®Google Scholar
• Li, X., Chung, C., Goldsby, T. J., & Holsapple, C. W. (2008). A unified model of supply chain agility: The work-design perspective. International Journal of Logistics Management, 19(3), 408–435. doi: 10.1108/09574090810919224
   Web of Science ®Google Scholar
• Lindberg, N., & Nordin, F. (2008). From products to services and back again: Towards a new service procurement logic. Industrial Marketing Management, 37(3), 292–300. doi: 10.1016/j.indmarman.2007.07.006
   Web of Science ®Google Scholar
• Löfberg, N., Witell, L., & Gustafsson, A. (2010). Service strategies in a supply chain. Journal of Service Management, 21(4), 427–440. doi: 10.1108/09564231011066079
   Web of Science ®Google Scholar
• Lovelock, C. H., & Gummesson, E. (2004). Whither services marketing? In search of a new paradigm and fresh perspectives. Journal of Service Research, 7(1), 20–41.
   Web of Science ®Google Scholar
• Lusch, R. F., Vargo, S. L., & Tanniru, M. (2010). Service, value networks and learning. Journal of the Academy of Marketing Science, 38(1), 19–31. doi: 10.1007/s11747-008-0131-z
   Web of Science ®Google Scholar
• Majchrzak, A., Rice, R. E., Malhotra, A., King, N., & Ba, S. (2000). Technology adaptation: The case of a computer-supported inter-organizational virtual team. MIS Quarterly, 24(4), 569–600. doi: 10.2307/3250948
   Web of Science ®Google Scholar
• Maull, R., Geraldi, J., & Johnston, R. (2012). Service supply chains: A customer perspective. Journal of Supply Chain Management, 48(4), 72–86. doi: 10.1111/j.1745-493X.2012.03284.x
   Web of Science ®Google Scholar
• May, T. (1997). Social research: Issues, methods and process (2nd ed.). Buckingham: Open University Press.
   Google Scholar
• McIvor, R. (2010). Global services outsourcing. Cambridge: Cambridge University Press.
   Google Scholar
• Miles, M. B., & Huberman, A. M. (1994). Qualitative data analysis: An expanded sourcebook (2nd ed.). Thousand Oaks, CA: Sage.
   Google Scholar
• Mithas, S., Ramasubbu, N., & Sambamurthy, V. (2011). How information management capability influences firm performance. MIS Quarterly, 35(1), 237–256.
   Web of Science ®Google Scholar
• Möller, S. (2008). Customer integration – A key to an implementation perspective of service provision. Journal of Service Research, 11(2), 197–210. doi: 10.1177/1094670508324677
   Web of Science ®Google Scholar
• Perry, C. (1998). Processes of a case study methodology for postgraduate research in marketing. European Journal of Marketing, 32(9/10), 785–802. doi: 10.1108/03090569810232237
   Google Scholar
• de Ruyter, K., & Scholl, N. (1998). Positioning qualitative market research: Reflections from theory and practice. Qualitative Market Research, 1(1), 7–14. doi: 10.1108/13522759810197550
   Google Scholar
• Sampson, S. E., & Spring, M. (2012). Customer roles in service supply chains and opportunities for innovation. Journal of Supply Chain Management, 48(4), 30–50. doi: 10.1111/j.1745-493X.2012.03282.x
   Web of Science ®Google Scholar
• Selviaridis, K., & Spring, M. (2010). The dynamics of business service exchanges: Insights from logistics outsourcing. Journal of Purchasing and Supply Management, 16(3), 171–184. doi: 10.1016/j.pursup.2009.12.007
   Web of Science ®Google Scholar
• Sengupta, K., Heiser, D. R., & Cook, L. S. (2006). Manufacturing and service supply chain performance: A comparative analysis. Journal of Supply Chain Management, 42(4), 4–15. doi: 10.1111/j.1745-493X.2006.00018.x
   Google Scholar
• Spohrer, J., Anderson, L. C., Pass, N. J., Ager, T., & Gruhl, D. (2008). Service science. Journal of Grid Computing, 6(3), 313–324. doi: 10.1007/s10723-007-9096-2
   Web of Science ®Google Scholar
• Stevens, G. C. (1989). Integrating the supply chain. International Journal of Physical Distribution & Logistics Management, 19(8), 3–8. doi: 10.1108/EUM0000000000329
   Google Scholar
• Tax, S. S., McCutcheon, D., & Wilkinson, I. F. (2013). The service delivery network (SDN): A customer-centric perspective of the customer journey. Journal of Service Research, 16(4), 454–470. doi: 10.1177/1094670513481108
   Web of Science ®Google Scholar
• Tracy, S. J. (2010). Qualitative quality: Eight “big tent” criteria for excellent qualitative research. Qualitative Inquiry, 16(10), 837–851. doi: 10.1177/1077800410383121
   Web of Science ®Google Scholar
• Vandermerwe, S., & Rada, J. (1988). Servitization of business: Adding value by adding services. European Management Journal, 6(4), 314–324. doi: 10.1016/0263-2373(88)90033-3
   Google Scholar
• Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1–17. doi: 10.1509/jmkg.68.1.1.24036
   Web of Science ®Google Scholar
• Vargo, S. L., & Lusch, R. F. (2008). From goods to service(s): Divergences and convergences of logic. Industrial Marketing Management, 37(3), 254–259. doi: 10.1016/j.indmarman.2007.07.004
   Web of Science ®Google Scholar
• Vargo, S. L., Lusch, R. F., & Akaka, M. A. (2010). Advancing service science with service-dominant logic. In P. P. Maglio, C. A. Kieliszewski, & J. Spohrer (Eds.), Handbook of service science (pp. 133–156). Berlin: Springer.
   Google Scholar
• Vargo, S. L., Maglio, P. P., & Akaka, M. A. (2008). On value and value co-creation: A service systems and service logic perspective. European Management Journal, 26(3), 145–152. doi: 10.1016/j.emj.2008.04.003
   Google Scholar
• Walsh, W. E., & Wellman, M. P. (2000). Modeling supply chain formation in multiagent systems. In A. Moukas, F. Ygge, & C. Sierra (Eds.), Agent mediated electronic commerce II (pp. 94–101). Berlin/Heidelberg: Springer.
   Google Scholar
• Walsh, W. E., Wellman, M. P., & Ygge, F. (2000). Combinatorial auctions for supply chain formation. 2nd ACM Conference on Electronic commerce – EC ‘00. pp. 260–269.
   Google Scholar
• Yin, R. K. (2009). Case study research: Design and methods (4th ed.). Thousand Oaks, CA: Sage.
   Google Scholar
• Yin, R. K. (2011). Qualitative research from start to finish. London: Guilford Press.
   Google Scholar
• Youngdahl, W. E., & Loomba, A. P. S. (2000). Service-driven global supply chains. International Journal of Service Industry Management, 11(4), 329–347. doi: 10.1108/09564230010355368
   Google Scholar
• Zeithaml, V. A., Parasuraman, A., & Berry, L. (1985). Problems and strategies in services marketing. Journal of Marketing, 49(2), 33–46. doi: 10.2307/1251563
   Web of Science ®Google Scholar