3,852
Views
54
CrossRef citations to date
0
Altmetric
Articles

Heritage site management: from dark tourism to transformative service experience?

&
Pages 898-917 | Received 04 Sep 2014, Accepted 01 Sep 2015, Published online: 06 Oct 2015

References

  • Anderson, L., Ostrom, A., Corus, C., Fisk, R. P., Gallan, A. S., Giraldo, M, … , Williams, J. D. (2013). Transformative service research: An agenda for the future. Journal of Business Research, 66(8), 1203–1210. doi: 10.1016/j.jbusres.2012.08.013
  • Apostolakis, A. (2003). The convergence process in heritage tourism. Annals of Tourism Research, 30(4), 795–812. doi: 10.1016/S0160-7383(03)00057-4
  • Ashworth, G. J. (2002). Holocaust tourism: The experience of Krakow-Kazmierz. International Research in Geographical and Environmental Education, 11(4), 363–367. doi: 10.1080/10382040208667504
  • Beech, J. (2009). ‘Genocide Tourism’. In R. Sharpley & P. Stone (Eds.), The darker side of travel. The theory and practice of dark tourism (pp. 52–74). Bristol: Channel View Publications.
  • Biran, A., Poria, Y., & Oren, G. (2011). Sought experiences at (dark) heritage sites. Annals of Tourism Research, 38(3), 820–841. doi: 10.1016/j.annals.2010.12.001
  • Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(1), 57–71. doi: 10.2307/1252042
  • Booms, B. H., & Bitner, M. J. (1982). Marketing services by managing the environment. Cornell Hotel and Restaurant Administration Quarterly, 23(5), 35–40. doi: 10.1177/001088048202300107
  • Buzinde, C., & Santos, C. (2008). Representations of slavery. Annals of Tourism Research, 35(2), 469–488. doi: 10.1016/j.annals.2008.01.003
  • Carson, D., Gilmore, A., Perry, C., & Gronhaug, K. (2001). Qualitative marketing research. London: Sage Publications.
  • Durr, C., Lechner, R., Wahal, N., & Wensch, J. (2013). The new exhibitions at the Mauthausen Memorial. Concept and curation. In G. Holzinger & A. Kranebitter (Eds.), Mauthausen bulletin. The Mauthausen Concentration Camp. The crime scenes of Mauthuasen- searching for traces room of names (pp. 17–22). Mauthausen: Federal Ministry of the Interior.
  • Foley, M., & Lennon, J. (1996a). Editorial: Heart of darkness. International Journal of Heritage Studies, 2(4), 195–197. doi: 10.1080/13527259608722174
  • Foley, M., & Lennon, J. (1996b). JFK and dark tourism: A fascination with assassination. International Journal of Heritage Studies, 2(4), 198–211. doi: 10.1080/13527259608722175
  • Gronroos, C. (2006). Adapting a service logic for marketing. Marketing Theory, 6(3), 317–333. doi: 10.1177/1470593106066794
  • Gronroos, C. (2011). Value co-creation in a service logic: A critical analysis. Marketing Theory, 11(3), 279–301. doi: 10.1177/1470593111408177
  • Hughes, R. (2008). Dutiful tourism: Encountering the Cambodian genocide. Asia Pacific Viewpoint, 49(3), 318–330. doi: 10.1111/j.1467-8373.2008.00380.x
  • Kang, E-J., Scott, N.Lee, T. J., & Ballantyne, R. (2012). Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea. Tourism Management, 33(2), 257–265. doi: 10.1016/j.tourman.2011.03.004
  • Knigge, V. (2010). The memory of things: The testimony of authentic substance in memorial work. In Conference Transcript of the 2nd nd Dialogforum Mauthausen, 8th-9th of June 2010 Mauthausen. Mauthausen: Federal Ministry of the Interior, Department IV/7, 11–16.
  • Knusden, B. T. (2011). Thanatourism: Witnessing difficult past. Tourist Studies, 11(1), 55–72. doi: 10.1177/1468797611412064
  • Lennon, J., & Foley, M. (2000). Dark tourism: The attraction of death and disaster. London: Continuum.
  • Logan, W., & Reeves, K. (2009). Places of pain and shame. Dealing with difficult heritage. Oxon: Routledge.
  • Macdonald, S. (2006). Undesirable heritage: Fascist material culture and historical consciousness in Nuremberg. Journal of Heritage Studies, 12(1), 9–28. doi: 10.1080/13527250500384464
  • Meredith, J. (1998). Building operations management theory through case and field research. Journal of Operations Management, 16(4), 441–454. doi: 10.1016/S0272-6963(98)00023-0
  • Mick, D. (2006). Meaning and mattering through transformative consumer research. Advances in Consumer Research, 33, 1–15. doi: 10.1086/504121
  • Miles, W. (2002). Auschwitz: Museum interpretation and darker tourism. Annals of Tourism Research, 29(4), 1175–1178. doi: 10.1016/S0160-7383(02)00054-3
  • Muzaini, H., Teo, P., & Yeoh, B. S. A. (2007). Intimations of postmodernity in dark tourism: The fate of history at Fort Siloso, Singapore. Journal of Tourism and Cultural Change, 5(1), 28–45. doi: 10.2167/jtcc082.0
  • O'Dell, T., & Billing, P. (2010). Experiencescapes: Tourism, culture and economy. Copenhagen: Business Scholl Press.
  • Patton, M. (2002). Qualitative Research and Evaluation Methods. London: Kogan Page.
  • Perz, B. (2013). Exhibiting the concentration camp. Old and new historical exhibitions at Mauthausen. In G. Holzinger & A. Kranebitter (Eds.), Mauthausen bulletin. The Mauthausen Concentration Camp. The crime scenes of Mauthuasen- searching for traces. Room of names (pp. 23–29). Mauthausen: Federal Ministry of the Interior.
  • Poria, Y., Reichel, A., & Biran, A. (2006). Heritage site management: Motivations and expectations. Annals of Tourism Research, 33(1), 162–178. doi: 10.1016/j.annals.2005.08.001
  • Prentice, R., & Anderson, V. (2007). Interpreting heritage essentialism: Familiarity and felt history. Tourism Management, 28(3), 661–676. doi: 10.1016/j.tourman.2006.02.008
  • Rafaeli, A., & Vilnai-Yavetz, I. (2004). Emotion as a connection of physical artefacts and organisations. Organisation Science, 15(6), Nov.–Dec. 671–686. doi: 10.1287/orsc.1040.0083
  • Rojek, C. (1997). Indexing, dragging and the social construction of tourist sights. In C. Rojek & J. Urry (Eds.), Touring Cultures: Transformations of Travel and Theory (pp. 52–74). London: Routledge.
  • Rosenbaum, M. S., Corus, C., Ostrom, A. L., Anderson, L., Fisk, R. P., Gallan, A. S., …, Williams, J. D. (2011). Conceptualisation and aspirations of transformative service research. Journal of Research for Consumers, 19, 1–6.
  • Rosenbaum, M. S., & Massiah, C. (2011). An expanded servicescape perspective. Journal of Service Management, 22(4), 471–490. doi: 10.1108/09564231111155088
  • Rosenbaum, M. S., & Montoya, D. Y. (2007). Am I welcome here? Exploring how ethnic consumers assess their place identity. Journal of Business Research, 60(3), 206–214. doi: 10.1016/j.jbusres.2006.09.026
  • Ryan, C., & Kohli, R. (2006). The buried village, New Zealand- An example of dark tourism? Asia Pacific Journal of Tourism Research, 11(3), 211–226. doi: 10.1080/10941660600753240
  • Seaton, A. (1996). Guided by the dark: From thanatopsis to thanatourism. International Journal of Heritage Studies, 2(4), 234–244. doi: 10.1080/13527259608722178
  • Seaton, A. (1999). War and thanatourism: Waterloo 1815–1914. Annals of Tourism Research, 26(1), 130–158. doi: 10.1016/S0160-7383(98)00057-7
  • Seaton, A., & Lennon, J. (2004). Moral panics, ulterior motives and alterior desires: Thanatourism in the early 21st century. In T. Singh (Ed.), New horizons in tourism: Strange experiences and stranger practices (pp. 63–82). Wallingford: CABI Publishing.
  • Sharpley, R. (2005). Travels to the edge of darkness: Towards a typology of dark tourism. In C. Ryan, S. Page, & M. Aicken (Eds.), Taking tourism to the limit: Issues, concepts and managerial perspectives (pp. 215–228). London: Elsevier.
  • Sharpley, R. (2009). Tourism, religion and spirituality. In M. Robinson & T. Jamal (Eds.), Sage handbook of tourism studies. London: Sage Publications.
  • Sharpley, R., & Stone, P. (2009). The darker side of travel. The theory and practice of dark tourism. Bristol: Channel View Publications.
  • Slade, P. (2003). Gallipoli thanatourism. Annals of Tourism Research, 30, 779–794. doi: 10.1016/S0160-7383(03)00025-2
  • Smith, N., & Croy, W. G. (2005). Presentation of dark tourism: Te Wairoa, the buried village. In C. Ryan, S. Page & M. Aicken (Eds.), Taking tourism to the limits: Issues, concepts and managerial perspectives (pp. 199–214). Amsterdam: Elsevier.
  • Stone, P. (2006). A dark tourism spectrum: Towards a typology of death and macabre related tourist sites, attractions and exhibitions. Tourism: An Interdisciplinary International Journal, 54(2), 145–160.
  • Stone, P., & Sharpley, R. (2008). Consuming dark tourism: A thanatological perspective. Annals of Tourism Research, 35(2), 574–595. doi: 10.1016/j.annals.2008.02.003
  • Tarlow, P. E. (2005). Dark tourism: The appealing “dark” side of tourism and more. In M. Novelli (Ed.), Niche tourism: Contemporary issues, trends and cases. Amsterdam: Elsevier.
  • Timothy, D. J., & Boyd, S. W. (2003). Heritage Tourism. Harlow: Prentice Hall.
  • Uzzell, D., & Ballantyne, R. (1998). Heritage that hurts: Interpretation in a postmodern world. In D. Uzzell & R. Ballantyne (Eds.), Contemporary issues in heritage and environmental interpretation (pp. 152–171). London: The Stationary Office.
  • Vargo, S., & Lusch, R. (2008). Service-Dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1–10. doi: 10.1007/s11747-007-0069-6
  • Voss, C., Tsikriktsis, N., & Frohlich, M. (2002). Case research in operations management. International Journal of Operations and Productions Management, 22(2), 195–219. doi: 10.1108/01443570210414329
  • Yin, R. (2003). Applications of case study research. (9th ed.). London: Thousand Oaks.
  • Zwick, D., Bonsu, K., & Darmody, A. (2008). Putting consumers to work: ‘Co-creation’ and new marketing govern-mentality. Journal of Consumer Culture, 8(2), 163–196. doi: 10.1177/1469540508090089

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.