2,159
Views
29
CrossRef citations to date
0
Altmetric
Articles

Complaints and troubles talk about the English language skills of international students in Australian universities

Pages 727-740 | Received 11 Nov 2014, Accepted 23 Jul 2015, Published online: 03 Feb 2016

References

  • Arkoudis, S., Baik, C., & Richardson, S. (2012). English language standards in higher education. Melbourne, VIC: ACER Press.
  • Australian Education International. (2014). International student enrolments in Australia 1994–2014. Retrieved July 4, 2015, from https://internationaleducation.gov.au/research/International-Student-Data/Pages/InternationalStudentData2014.aspx
  • Barker, M., Child, C., Gallois, C., Jones, E., & Callan, V. (1991). Difficulties of overseas students in social and academic situations. Australian Journal of Psychology, 43(2), 79–84. doi: 10.1080/00049539108259104
  • Benzie, H. (2010). Graduating as a ‘native speaker’: International students and English language proficiency in higher education. Higher Education Research & Development, 29(40), 447–459. doi: 10.1080/07294361003598824
  • Birrell, B. (2006). Implications of low English standards among overseas students at Australian universities. People and Place, 14(1), 53–64.
  • Boxer, D. (1993). Complaining and commiserating. Berlin: Peter Lang.
  • Bradley, D., Noonan, P., Nugent, H., & Scales, B. (2008). Review of Australian higher education: Final report. Department of Education, Employment and Workplace Relations (DEEWR). Retrieved July 4, 2015, from http://hdl.voced.edu.au/10707/44384. Accessed 12 January 2016.
  • Briguglio, C., & Smith, R. (2012). Perceptions of Chinese students in an Australian university: Are we meeting their needs? Asia Pacific Journal of Education, 32(1), 17–33. doi: 10.1080/02188791.2012.655237
  • Burke, R. (2002). Invitation or invasion? The ‘family home’ metaphor in the Australian media's construction of immigration. Journal of Intercultural Studies, 23(1), 59–72. doi: 10.1080/07256860220122403
  • Burke, R. (2012). Contesting notions of an ‘education industry’: Media commentary on the transition to a trade-orientated international student program in Australia. Flinders Journal of History and Politics, 28, 141–174.
  • Charmaz, K. (2000). Grounded theory: Objectivist and constructivist methods. In N.K. Denzin & Y.S. Lincoln (Eds.), Handbook of qualitative research (2nd ed., pp. 509–535). Thousand Oaks, CA: Sage.
  • Coley, M. (1999). The English language entry requirements of Australian universities for students of non-English speaking background. Higher Education Research & Development, 18(1), 7–17. doi: 10.1080/0729436990180102
  • Craven, E. (2012). The quest for IELTS 7.0: Investigating English language proficiency of international students in Australian universities. IELTS Research reports. Retrieved July 4, 2015, from http://www.ielts.org/PDF/vol13_Report2.pdf
  • DEEWR. (2009). Good practice principles for English language proficiency for international students in Australian Universities. Department of Education, Employment and Workplace Relations (DEEWR). Retrieved July 4, 2015, from http://hdl.voced.edu.au/10707/208559. Accessed 12 January 2016.
  • Devos, A. (2003). Academic standards, internationalisation, and the discursive construction of “the international student”. Higher Education Research & Development, 22(2), 155–166. doi: 10.1080/07294360304107
  • Donohue, J., & Erling, E. (2012). Investigating the relationship between the use of English for academic purposes and academic attainment. Journal of English for Academic Purposes, 11(3), 210–219. doi: 10.1016/j.jeap.2012.04.003
  • Drew, P. (1998). Complaints about transgressions and misconduct. Research on Language and Social Interaction, 31(3/4), 295–325. doi: 10.1080/08351813.1998.9683595
  • Drew, P., & Walker, T. (2009). Going too far: Complaining, escalating and dissafiliation. Journal of Pragmatics, 41(12), 2400–2414. doi: 10.1016/j.pragma.2008.09.046
  • Haugh, M. (2008). The discursive negotiation of international student identities. Discourse: Studies in the Cultural Politics of Education, 29(2), 207–222.
  • Haugh, M. (2012). Conversational interaction. In K. Allan & K. M. Jaszczolt (Eds.), The Cambridge handbook of pragmatics (pp. 251–274). Cambridge: Cambridge University Press.
  • Haugh, M. (2015). International students and the “English problem” in Australian universities: A discursive perspective. In Abe Ata & Alex Kostogriz (Eds.), International education and cultural-linguistic experiences of international students in Australia (pp. 91–104). Samford Valley, QLD: Australian Academic Press.
  • Hecht, M. (2009). Communication theory of identity. In S. Littlejohn & K. Foss (Eds.), Encyclopedia of communication theory: Volume 1 (pp. 139–141). Thousand Oaks, CA: Sage.
  • Heinemann, T., & Traverso, V. (2009). Complaining in interaction. Journal of Pragmatics, 41(12), 2381–2384. doi: 10.1016/j.pragma.2008.10.006
  • Humphreys, P., Haugh, M., Fenton-Smith, B., Lobo, A., Michael, R., & Walkinshaw, I. (2012). Tracking international students’ English proficiency over the first semester of undergraduate study (IELTS Research Reports Online Series, 2012/1). Retrieved July 4, 2015, from http://www.ielts.org/pdf/Humphreys2012_ORR.pdf
  • Jefferson, G. (1984). On stepwise transition from talk about a trouble to inappropriately next-positioned matters. In J.M. Atkinson & J. Heritage (Eds.), Structures of social action (pp. 191–222). Cambridge: Cambridge University Press.
  • Jefferson, G. (1988). On the sequential organization of troubles talk in ordinary conversation. Social Problems, 35(4), 418–441. doi: 10.2307/800595
  • Jefferson, G. (2004). Glossary of transcript symbols with an introduction. In G. Lerner (Ed.), Conversation analysis: Studies from the first generation (pp. 13–23). Amsterdam: John Benjamins.
  • Jefferson, G., & Lee, J. (1981). The rejection of advice: Managing the problematic convergence of a ‘troubles-telling’ and a ‘service encounter’. Journal of Pragmatics, 5(5), 399–422. doi: 10.1016/0378-2166(81)90026-6
  • Krippendorff, K. (2013). Content analysis: An introduction to its methodology (3rd ed.). Thousand Oaks, CA: Sage.
  • Leder, G., & Forgasz, H. (2004). Australian and international mature students: The daily challenges. Higher Education Research & Development, 23(2), 183–198. doi: 10.1080/0729436042000206654
  • Lindström, A., & Sorjonen, M. (2013). Affiliation in conversation. In J. Sidnell & T. Stivers (Eds.), The handbook of conversation analysis (pp. 350–369). Malden, MA: Wiley-Blackwell.
  • Linton, B., & Cronau, P. (2015, April 20). Degrees of deception. [Television broadcast]. Canberra, ACU: Australian Broadcasting Corporation.
  • Murray, N. (2012). Ten ‘Good Practice Principles’ … ten key questions: Considerations in addressing the English language needs of higher education students. Higher Education Research & Development, 31(2), 233–246. doi: 10.1080/07294360.2011.555389
  • O'Loughlin, K., & Arkoudis, S. (2009). Investigating IELTS exit score gains in higher education. IELTS Research Reports. Retrieved July 4, 2015, from www.ielts.org/pdf/Vol10_Report3.pdf
  • Phillips, D. (1987). Language proficiency assessment and tertiary entry for non-English speaking students. Journal of Tertiary Educational Administration, 9(1), 77–88. doi: 10.1080/0157603870090106
  • Robertson, M., Line, M., Jones, S., & Thomas, S. (2000). International students, learning environments and perceptions: A case study using the Delphi technique. Higher Education Research & Development, 19(1), 89–102. doi: 10.1080/07294360050020499
  • Robertson, S. (2011). Cash cows, backdoor migrants, or activist citizens? International students, citizenship, and rights in Australia. Ethnic and Racial Studies, 34(12), 2192–2211. doi: 10.1080/01419870.2011.558590
  • Schegloff, E. (2005). On complainability. Social Problems, 52(4), 449–476. doi: 10.1525/sp.2005.52.4.449
  • Tananuraksakul, N., & Hall, D. (2011). International students’ emotional security and dignity in an Australian context: An aspect of psychological well-being. Journal of Research in International Education, 10(2), 189–200. doi: 10.1177/1475240911410784
  • Zhang, Y., & Mi, Y. (2010). Another look at the language difficulties of international students. Journal of Studies in International Education, 14(4), 371–388. doi: 10.1177/1028315309336031

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.