Determinants of Shopping Behavior of Urban Consumers

REFERENCES

• Ajzen , I. 2002 . Perceived behavioral control, self-efficacy, locus of control, and the theory of planned behavior . Journal of Applied Social Psychology , 32 : 665 – 683 .
   Web of Science ®Google Scholar
• Armstrong , J. S and Overton , T. S. 1977 . Estimating non-response bias in mail surveys . Journal of Marketing Research , 14 ( 3 ) : 396 – 402 .
   Web of Science ®Google Scholar
• Arnould , E. J. and Thompson , C. J. 2005 . Consumer Culture Theory (CCT): Twenty years of research . Journal of Consumer Research , 31 ( 4 ) : 868 – 882 .
   Web of Science ®Google Scholar
• Bäckström , K. 2006 . Understanding recreational shopping: A new approach. . The International Review of Retail, Distribution and Consumer Research , 16 ( 2 ) : 143 – 158 .
   Google Scholar
• Balsas , C. J. L. 2000 . City center revitalization in Portugal—Lessons from two medium size cities . Cities , 17 ( 1 ) : 19 – 31 .
   Web of Science ®Google Scholar
• Berman , B. and Thelen , S. 2004 . A guide to developing and managing a well-integrated multi-channel retail strategy . International Journal of Retail & Distribution Management , 32 ( 3 ) : 147 – 156 .
   Google Scholar
• Bickle , M. , Buccine , R. , Makela , C. and Mallette , D. 2006 . Consumers’ uniqueness in home décor: Retail channel choice behavior . The International Review of Retail, Distribution and Consumer Research , 16 ( 3 ) : 317 – 331 .
   Google Scholar
• Borchert , J. G. 1998 . Spatial dynamics of retail structure and the venerable retail hierarchy . GeoJournal , 45 ( 4 ) : 327 – 336 .
   Google Scholar
• Chiang , L.-H. and Hsu , J.-C. 2005 . Locational decisions and residential preferences of Taiwanese immigrants in Australia . GeoJournal , 64 ( 1 ) : 75 – 89 .
   Google Scholar
• Coughlan , A. T. , Anderson , E. , Stern , L. W. and El-Ansary , A. I. 2006 . Marketing channels , 7th ed. , Upper Saddle River, NJ : Prentice Hall .
   Google Scholar
• Crittenden , V. L. and Wilson , E. J. 2002 . Success factors in non-store retailing: Exploring the Great Merchants Framework . Journal of Strategic Marketing , 10 ( 4 ) : 255 – 272 .
   Google Scholar
• El-Adly , M. I. 2007 . Shopping malls attractiveness: A segmentation approach . International Journal of Retail & Distribution Management , 35 ( 11 ) : 936 – 950 .
   Google Scholar
• Fox , J. 2002 . An R and S-plus companion to applied regression , Thousand Oaks, CA : Sage .
   Google Scholar
• Fram , E. H. , Le , L. and Reid , D. M. 2005 . Consumer behavior in China: An exploratory study of two cities . Journal of Asia-Pacific Business , 5 ( 4 ) : 25 – 42 .
   Google Scholar
• Frazier , G. L. and Shervani , T. 1992 . “ Multiple channels of distribution and their impact on retailing ” . In The future of U.S. retailing: An agenda for the 21st century , Edited by: Peterson , R. 217 – 237 . New York : Quorum Books .
   Google Scholar
• Ganesh , J. 2004 . Managing customer preferences in a multi-channel environment using Web services . International Journal of Retail & Distribution Management , 32 ( 3 ) : 140 – 146 .
   Google Scholar
• Gatignon , H. 2003 . Statistical analysis of management data , Boston : Kluwer .
   Google Scholar
• Gounaris , S. P. , Panigyrakis , G. G. and Chatzipanagiotou , K. C. 2007 . Measuring the effectiveness of marketing information systems: An empirically validated instrument . Marketing Intelligence & Planning , 25 ( 6 ) : 612 – 631 .
   Google Scholar
• Guy , C. M. 2007 . New identities for district centres . Journal of Retail and Leisure Property , 6 ( 2 ) : 143 – 148 .
   Google Scholar
• He , C. , Teräsvirta , T. and González , A. 2009 . Testing parameter constancy in stationary vector autoregressive models against continuous change . Econometric Reviews , 28 ( 1 ) : 225 – 245 .
   Web of Science ®Google Scholar
• Hogg , M. A. 2000 . Subjective uncertainty reduction through self-categorization: A motivational theory of social identity processes . European Review of Social Psychology , 11 ( 1 ) : 223 – 255 .
   Google Scholar
• Hogg , M. A. and Vaughan , G. M. 2002 . Social psychology , 3rd ed. , London : Prentice Hall .
   Google Scholar
• Homburg , C. , Workman , J. P. Jr. and Krohmer , H. 1999 . Marketing's influence within the firm . Journal of Marketing , 63 ( 2 ) : 1 – 17 .
   Web of Science ®Google Scholar
• Hunt , S. D. and Morgan , R. M. 1995 . The comparative advantage theory of competition . Journal of Marketing , 59 ( 2 ) : 1 – 15 .
   Web of Science ®Google Scholar
• Jaccard , J. , Turrisi , R. and Wan , C. K. 1990 . International effects in multiple regression , Thousand Oaks, CA : Sage .
   Google Scholar
• Jindal , R. P. , Reinartz , W. , Krafft , M. and Hoyer , W. D. 2007 . Determinants of the variety of routes to market . International Journal of Research in Marketing , 24 ( 1 ) : 17 – 29 .
   Web of Science ®Google Scholar
• Kim , J. and Lee , H. H. 2008 . Consumer product search and purchase behaviour using various retail channels: The role of perceived retail usefulness . International Journal of Consumer Studies , 32 ( 6 ) : 619 – 627 .
   Web of Science ®Google Scholar
• Kranenburg , A. A. and van Houtum , G. J. 2008 . Service differentiation in spare parts inventory management . Journal of the Operational Research Society , 59 ( 7 ) : 946 – 955 .
   Web of Science ®Google Scholar
• Krizek , K. J. 2003 . Neighborhood services, trip purpose, and tour-based travel . Transportation , 30 ( 4 ) : 387 – 410 .
   Web of Science ®Google Scholar
• Kwon , K. N. and Jain , D. 2009 . Multichannel shopping through nontraditional retail formats: Variety-seeking behavior with hedonic and utilitarian motivations . Journal of Marketing Channels , 16 ( 2 ) : 149 – 168 .
   Google Scholar
• Lee , H.-H. and Kim , J. 2008 . The effects of shopping orientations on consumers’ satisfaction with product search and purchases in a multi-channel environment . Journal of Fashion Marketing and Management , 12 ( 2 ) : 193 – 216 .
   Google Scholar
• Löffler , G. 1998 . Market areas—A methodological reflection on their boundaries. . GeoJournal , 45 ( 4 ) : 265 – 272 .
   Google Scholar
• Mattila , A. S. and Wirtz , J. 2004 . Congruency of scent and music as a driver of in-store evaluations and behavior . Journal of Retailing , 77 ( 2 ) : 273 – 289 .
   Google Scholar
• McCabe , D. B. , Rosenbaum , M. S. and Yurchisin , J. 2007 . Perceived service quality and shopping motivations—A dynamic relationship . Services Marketing Quarterly , 29 ( 1 ) : 1 – 21 .
   Google Scholar
• Mcgoldrick , P. J. and Collins , N. 2007 . Multichannel retailing: Profiling the multichannel shopper . The International Review of Retail, Distribution and Consumer Research , 17 ( 2 ) : 139 – 158 .
   Google Scholar
• McQuitty , S. and Peterson , R. T. 2000 . Selling home entertainment on the Internet: An overview of a dynamic marketplace . Journal of Consumer Marketing , 17 ( 3 ) : 233 – 248 .
   Google Scholar
• Miranda , M. J. 2008 . Determinants of shoppers’ checkout behaviour at supermarkets . Journal of Targeting, Measurement and Analysis for Marketing , 16 ( 4 ) : 312 – 321 .
   Google Scholar
• Miranda , M. J. 2009 . Engaging the purchase motivations to charm shoppers . Marketing Intelligence & Planning , 27 ( 1 ) : 127 – 145 .
   Google Scholar
• Morschett , D. , Swoboda , B. and Foscht , T. 2005 . Perception of store attributes and overall attitude towards grocery retailers: The role of shopping motives . International Review of Retail, Distribution and Consumer Research , 15 ( 4 ) : 423 – 447 .
   Google Scholar
• Narver , J. C. and Slater , S. F. 1990 . The effect of market orientation on business profitability . Journal of Marketing , 54 ( 4 ) : 20 – 35 .
   Web of Science ®Google Scholar
• Nicholson , M. , Clarke , I. and Blakemore , M. 2002 . One brand, three ways to shop: Situational variables and multichannel consumer behavior . The International Review of Retail, Distribution and Consumer Research , 12 ( 2 ) : 131 – 148 .
   Google Scholar
• Nunes , P. F. and Cespedes , F. V. 2003 . The customer has escaped . Harvard Business Review , 81 ( 11 ) : 96 – 105 .
   PubMed Web of Science ®Google Scholar
• Oliver , R. L. 1977 . Effect of expectation and disconfirmation on post-exposure product evaluation: An alternative interpretation . Journal of Applied Psychology , 62 : 480 – 486 .
   Web of Science ®Google Scholar
• Oliver , R. L. 1980 . A cognitive model of the antecedents and consequences of satisfaction decisions . Journal of Marketing Research , 17 : 460 – 469 .
   Web of Science ®Google Scholar
• Otnes , C. , Lowrey , T. M. and Shrum , L. J. 1997 . Toward an understanding of consumer ambivalence . Journal of Consumer Research , 24 ( 1 ) : 80 – 93 .
   Web of Science ®Google Scholar
• Otieno , R. , Harrow , C. and Lea-Greenwood , G. 2005 . The unhappy shopper, a retail experience: Exploring fashion, fit and affordability . International Journal of Retail & Distribution Management , 33 ( 4 ) : 298 – 309 .
   Google Scholar
• Parasuraman , A. , Zeithaml , V. A. and Berry , L. L. 1988 . SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality . Journal of Retailing , 64 ( 1 ) : 12 – 40 .
   Web of Science ®Google Scholar
• Patterson , P. and Spreng , R. 1997 . Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business service context: An empirical examination . International Journal of Service Industry Management , 8 ( 5 ) : 414 – 434 .
   Google Scholar
• Powe , N. A. 2006 . Understanding urban attitudes towards country towns: Considering their potential as visitor attractions . Journal of Retail and Leisure Property , 5 ( 4 ) : 255 – 269 .
   Google Scholar
• Quelch , J. A. and Cannon-Bonventre , K. 1983 . Better marketing at the point of purchase . Harvard Business Review , 61 ( 6 ) : 162 – 169 .
   Web of Science ®Google Scholar
• Rajagopal . 2007 . Stimulating retail sales and upholding customer value . Journal of Retail and Leisure Property , 6 ( 2 ) : 117 – 135 .
   Google Scholar
• Rajagopal . 2008a . Point of sales promotions and buying stimulation in retail stores . Journal of Database Marketing and Customer Strategy Management , 15 ( 4 ) : 249 – 266 .
   Google Scholar
• Rajagopal . Research Group on Consumer Behavior and Competitiveness, Monterrey Institute of Technology and Higher Education-ITESM, Campus Santa Fe, Research Report, 1–145 . Santa Fe, Mexico. Consumer behavior in urban shopping locations , Monterrey Institute of Technology and Higher Education-ITESM .
   Google Scholar
• Rajagopal . 2008c . Outsourcing salespeople in building arousal towards retail buying . Journal of Database Marketing and Customer Strategy Management , 15 ( 2 ) : 106 – 118 .
   Google Scholar
• Rajagopal . 2008d . Consumer response and cyclicality in new products management . Journal of Customer Behaviour , 7 ( 2 ) : 165 – 180 .
   Google Scholar
• Rajagopal . 2009a . Growing shopping malls and behaviour of urban consumers . Journal of Retail and Leisure Property , 8 ( 2 ) : 99 – 118 .
   Google Scholar
• Rajagopal . 2009b . Brand strategy for bottom line markets . Innovative Marketing , 5 ( 1 ) : 34 – 40 .
   Google Scholar
• Rajagopal and Rajagopal , A. 2006 . Trust and cross-cultural dissimilarities in corporate environment . Team Performance Management—An International Journal , 12 ( 7 ) : 237 – 252 .
   Google Scholar
• Ratchford , B. T. 2001 . The economics of consumer knowledge . Journal of Consumer Research , 27 ( 4 ) : 397 – 411 .
   Web of Science ®Google Scholar
• Reutterer , T and Teller , C. 2009 . Store format choice and shopping trip types . International Journal of Retail & Distribution Management , 37 ( 8 ) : 695 – 710 .
   Google Scholar
• Rosenbloom , B. 1999 . Marketing channels: A management view , Orlando, FL : Dryden .
   Google Scholar
• Roth , A. E. 2008 . What have we learned from market design? . The Economic Journal , 118 ( 527 ) : 285 – 310 .
   Web of Science ®Google Scholar
• Roy , A. and Tai , S. T. C. 2003 . Store environment and shopping behavior—The role of imagery elaboration and shopping orientation . Journal of International Consumer Marketing , 15 ( 3 ) : 71 – 99 .
   Google Scholar
• Ruekert , R. W. 1992 . Developing a market orientation: An organizational strategy perspective . International Journal of Research in Marketing. , 9 ( 3 ) : 225 – 245 .
   Google Scholar
• Sa Vinhas , A. and Anderson , E. 2005 . How potential conflict drives channel structure: Concurrent (direct and indirect) channels . Journal of Marketing Research , 42 ( 4 ) : 507 – 515 .
   Web of Science ®Google Scholar
• Shoham , A. and Brencic , M. M. 2003 . Compulsive buying behavior . Journal of Consumer Marketing , 20 ( 2 ) : 127 – 138 .
   Google Scholar
• Smith , M. F. 1999 . Urban versus suburban consumers: A contrast in holiday shopping purchase intentions and outshopping behavior . Journal of Consumer Marketing , 16 ( 1 ) : 58 – 73 .
   Google Scholar
• Spagat , E. 2004 . Sony makes big changes with small stores . Marketing News , November 15 : 12
   Google Scholar
• Srivastava , R. K. 2008 . Changing retail scene in India . International Journal of Retail & Distribution Management , 36 ( 9 ) : 714 – 721 .
   Google Scholar
• Tang , C. S. , Bell , D. R. and Ho , T.-H. 2001 . Store choice and shopping behavior: How price format works . California Management Review , 43 ( 2 ) : 57 – 74 .
   Web of Science ®Google Scholar
• Thyer , B. A. and Myers , L. L. 1998 . Social learning theory—An empirically-based approach to understanding human behavior in the social environment . Journal of Human Behavior in the Social Environment , 1 ( 1 ) : 33 – 52 .
   Google Scholar
• Vianelli , D. , Dianoux , C. , Domanski , T. and Herrmann , J. L. 2007 . In-store shopping behavior—A cross-cultural comparison in Italy, France and Poland . Journal of East-West Business , 13 ( 2 ) : 115 – 142 .
   Google Scholar
• Vrontis , D. and Thrassou , A. 2007 . A new conceptual framework for business-consumer relationships . Marketing Intelligence & Planning , 25 ( 7 ) : 789 – 806 .
   Google Scholar
• Wallace , D. W. , Giese , J. L. and Johnson , J. L. 2004 . Customer retailer loyalty in the context of multiple channel strategies . Journal of Retailing , 80 ( 4 ) : 249 – 263 .
   Web of Science ®Google Scholar
• Wallendorf , M. and Brucks , M. 1993 . Introspection in consumer behavior: Implementation and implications . Journal of Consumer Research , 20 ( 3 ) : 339 – 359 .
   Web of Science ®Google Scholar
• Wang , L. and Lo , L. 2007 . Global connectivity, local consumption, and Chinese immigrant experience . GeoJournal , 68 ( 2–3 ) : 183 – 194 .
   Google Scholar
• Ward , M. R. 2001 . Will online shopping compete more with traditional retailing or catalog shopping? . Netnomics , 3 ( 2 ) : 103 – 117 .
   Google Scholar
• Weber , J. and Kwan , M.-P. 2002 . Bringing time back in: A study on the influence of travel time variations and facility opening hours on individual accessibility . The Professional Geographer , 54 ( 2 ) : 226 – 240 .
   Web of Science ®Google Scholar
• Weltevreden , J. , Atzema , O. and Frenken , K. 2005 . Evolution in city centre retailing: The case of Utrecht (1974–2003) . International Journal of Retail & Distribution Management , 33 ( 11 ) : 824 – 841 .
   Google Scholar
• Wiertz , C. , de Ruyter , K. , Keen , C. and Streukens , S. 2004 . Co-operating for service excellence in multichannel service systems: An empirical assessment . Journal of Business Research , 57 ( 4 ) : 424 – 436 .
   Web of Science ®Google Scholar
• Williams , P. , Hubbard , P. , Clark , D. and Berkeley , N. 2001 . Consumption, exclusion and emotion: The social geographies of shopping . Social & Cultural Geography , 2 ( 2 ) : 203 – 220 .
   Google Scholar
• Wirtz , J. , Mattila , A. S. and Tan , R. L. P. 2007 . The role of arousal congruency in influencing consumers’ satisfaction evaluations and in-store behaviors . International Journal of Service Industry Management , 18 ( 1 ) : 6 – 24 .
   Google Scholar
• Wooldridge , J. M. 2002 . Econometric analysis of cross section and panel data , Cambridge, MA : MIT Press .
   Google Scholar
• Yan , R.-N. and Eckman , M. 2009 . Are lifestyle centres unique? Consumers’ perceptions across locations . International Journal of Retail & Distribution Management , 37 ( 1 ) : 24 – 42 .
   Google Scholar
• Yiu , C.-Y. , Xu , S. Y. S. and Ng , H. C. 2008 . Space allocation and tenant placement at high-rise shopping malls . Journal of Retail and Leisure Property , 7 ( 4 ) : 315 – 324 .
   Google Scholar
• Zhu , H. , Wang , Q. , Yan , L. and Wu , G. 2009 . Are consumers what they consume? Linking lifestyle segmentation to product attributes: An exploratory study of the Chinese mobile phone market . Journal of Marketing Management , 25 ( 3 ) : 295 – 314 .
   Google Scholar