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EDITORIAL

Editorial

Pages 223-226 | Published online: 02 Jun 2010

REFERENCES

  • Central Department of Statistics & Information, Kingdom of Saudi Arabia . 2006 . Annual statistical books http://www.cdsi.gov.sa/showsection.aspx?lid=26&id=318(accessed December 2007)
  • CNNIC . 2007 . Statistical survey report on the Internet development in China http://www.cnnic.net.cn/uploadfiles/pdf/2008/2/29/104126.pdf
  • Lee , G. G. and Lin , H. F. 2005 . Customer perceptions of e-service quality in online shopping . International Journal of Retail & Distribution Management , 33 : 161 – 176 .
  • Parasuraman , A. , Zeithaml , V. A. and Malhotra , A. 2005 . E-S-QUAL: A multiple-item scale for assessing electronic service quality . Journal of Service Research , 7 ( 3 ) : 213 – 233 .
  • Park , C. and Kim , Y. 2006 . The effect of information satisfaction and relational benefit on consumers' online shopping site commitment . Journal of Electronic Commerce in Organizations , 4 ( 1 ) : 70 – 90 .
  • Steenkamp , J.-B. E. M. and Baumgartner , H. 1998 . Assessing measurement invariance in cross-national consumer research . Journal of Consumer Research , 25 : 78 – 90 .
  • Zeithaml , V. A. 2002 . Service excellence in electronic channels . Managing Service Quality , 12 ( 3 ) : 135 – 139 .

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