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Original Articles

A road map through the fog of quality and organizational assessments

Pages 1057-1068 | Published online: 28 Jul 2006

References

  • Arter , D.R. 1994 . Quality Audits for Improved Performance , Milwaukee, WI : ASQ Quality Press .
  • Conti , T. 1999 . “ Positioning quality-related models: Vision 2000, Award and TQM/Excellence models ” . In Best on Quality , Vol. 11 , Milwaukee, WI : ASQ Quality Press .
  • Conti , T. 2000 . “ Classifying self-assessment approaches according to their aims ” . In Proceedings of the 44th EOQ Congress in Budapest , Brussels : EOQ .
  • Deming , W.E. 1984 . Out of the Crisis—Quality, Productivity and Competitive Position , Cambridge, , UK : Cambridge University Press .
  • Juran , J.M. Management of Quality
  • Juran , J.M. and Godfrey , A.B. 2000 . Juran's Quality Handbook , 5th , McGraw-Hill .

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