Workers’ grievances and resolution mechanisms in Chinese manufacturing firms: key characteristics and the influence of contextual factors

References

• Antcliff, V., & Saundry, R. (2009). Accompaniment, workplace representation and disciplinary outcomes in British workplaces – just a formality? British Journal of Industrial Relations, 47, 100–121.10.1111/bjir.2009.47.issue-1
   Web of Science ®Google Scholar
• Chan, C. K.-C. (2014). Constrained labour agency and the changing regulatory regime in China. Development and Change, 45, 685–709.10.1111/dech.2014.45.issue-4
   Web of Science ®Google Scholar
• Chang, K., & Cooke, F. L. (2015). Legislating the right to strike in China: Historical development and prospects. Journal of Industrial Relations, 57, 440–455.10.1177/0022185615573009
   Web of Science ®Google Scholar
• Chartered Institute of Personnel and Development. (2007, February). Managing conflict at work: Survey report. London: Author.
   Google Scholar
• Chen, F. (2006). Privatization and its discontents in Chinese factories. The China Quarterly, 185, 42–60.10.1017/S030574100600004X
   Web of Science ®Google Scholar
• Chen, X.-P., Eberly, M. B., Chiang, T.-J., Farh, J.-L., & Cheng, B.-S. (2014). Affective trust in Chinese leaders: Linking paternalistic leadership to employee performance. Journal of Management, 40, 796–819.10.1177/0149206311410604
   Web of Science ®Google Scholar
• Chen, C. C., & Farh, J. (2010). Developments in understanding Chinese leadership: Paternalism and its elaborations, and alternatives. In M. H. Bond, Handbook of Chinese psychology (pp. 599–622). Oxford: Oxford University Press.
   Google Scholar
• Child, J. (2009). Context, comparison and methodology in Chinese management research. Management and Organization Review, 5, 57–73.
   Web of Science ®Google Scholar
• Child, J., & Tsai, T. (2005). ‘The dynamics between firms’ environmental strategies and institutional constraints in emerging economies: Evidence from China and Taiwan. Journal of Management Studies, 42, 95–125.10.1111/joms.2005.42.issue-1
   Web of Science ®Google Scholar
• Clarke, S., & Pringle, T. (2009). Can party-led trade unions represent their members? Post-Communist Economies, 21, 85–101.10.1080/14631370802663679
   Web of Science ®Google Scholar
• Colvin, A. (2003). Institutional pressures, human resource strategies and the rise of nonunion dispute resolution procedures. Industrial and Labor Relations Review, 56, 375–392.
   Google Scholar
• Cooke, F. L. (2009). A decade of transformation of HRM in China: A review of literature and suggestions for future studies. Asia Pacific Journal of Human Resources, 47, 6–40.10.1177/1038411108099288
   Web of Science ®Google Scholar
• Cooke, F. L. (2012). Human resource management in China: New trends and practices. London: Routledge.
   Google Scholar
• Cooke, F. L. (2013). New dynamics of industrial conflicts in China: Causes, expressions and resolution alternatives. In G. Gall (Ed.), New forms and expressions of conflict at work (pp. 108–129). Basingstoke: Palgrave Macmillan.
   Google Scholar
• Cooke, F. L., & Saini, D. (2015). From legalism to strategic HRM in India? Grievance management in transition. Asia Pacific Journal of Management, 32, 619–643.10.1007/s10490-015-9417-0
   Web of Science ®Google Scholar
• Denzin, N. K., & Lincoln, Y. S. (2000). Handbook of qualitative research (2nd ed.). Thousand Oaks, CA: Sage.
   Google Scholar
• Dundon, T., Wilkinson, A., Marchington, M., & Ackers, P. (2004). The meanings and purpose of employee voice. International Journal of Human Resource Management, 15, 1150–1171.
   Web of Science ®Google Scholar
• Eisenhardt, K. (1991). Better stories and better constructs: The case for vigor and comparative logic. Academy of Management Review, 16, 620–627.
   Web of Science ®Google Scholar
• Elfstrom, M., & Kuruvilla, S. (2014). The changing nature of labor unrest in China. ILR Review, 67, 453–480.10.1177/001979391406700207
   Web of Science ®Google Scholar
• Farh, J. L., Hackett, R., & Liang, J. (2007). Individual-level cultural values as moderators of perceived organizational support–employee outcome relationships in China: Comparing the effects of power distance and traditionality. Academy of Management Journal, 50, 715–729.
   Web of Science ®Google Scholar
• Grant, A. M. (2013). Rocking the boat but keeping it steady: The role of emotion regulation in employee voice. Academy of Management Journal, 56, 1703–1723.10.5465/amj.2011.0035
   Web of Science ®Google Scholar
• Harlos, K. (2010). If you build a remedial voice mechanism, will they come? Determinants of voicing interpersonal mistreatment at work. Human Relations, 63, 311–329.
   Web of Science ®Google Scholar
• Hassard, J., Sheehan, J., Zhou, M., Terpstra-Tong, J., & Morris, J. (2007). China’s state enterprise reform: From Marx to the market. London: Routledge.
   Google Scholar
• Hui, C., Law, K., Chen, Y., & Tjosvold, D. (2008). The role of co-operation and competition on leader-member exchange and extra-role performance in China. Asia Pacific Journal of Human Resources, 46, 133–152.
   Web of Science ®Google Scholar
• Union Information. (2012). The first private enterprise employee counselling centre in Jilin province is established. Union Information, 13, 33.
   Google Scholar
• Jameson, J. K. (2001). Employee perceptions of the availability and use of interest-based, right-based, and power-based conflict management strategies. Conflict Resolution Quarterly, 19, 163–196.
   Google Scholar
• Kim, S., & Wright, P. M. (2011). Putting strategic human resource management in context: A contextualized model of high commitment work systems and its implications in China. Management and Organization Review, 7, 153–174.10.1111/j.1740-8784.2010.00185.x
   Web of Science ®Google Scholar
• Klaas, B. S. (1989). Determinants of grievant activity and the grievance system’s impact on employee behavior. Academy of Management Review, 14, 445–458.
   Web of Science ®Google Scholar
• Klaas, B., Olson-Buchanan, J., & Ward, A. (2012). The determinants of alternative forms of workplace voice: An integrative perspective. Journal of Management, 38, 314–345.10.1177/0149206311423823
   Web of Science ®Google Scholar
• Leung, K. (2014). Globalization of Chinese firms: What happens to culture? Management and Organization Review, 10, 391–397.10.1111/more.2014.10.issue-3
   Web of Science ®Google Scholar
• Li, X. J. (2014). The psychological demands in frequent employee turnover. Managers’ Journal, 2, 132–133.
   Google Scholar
• Li, J., Leung, A. S. M., Young, M., Xin, Y., Cai, Z. Y., & Huang, J. (2012). A Yin/Yang perspective on the 2008 global financial crisis. British Journal of Management, 23, S119–S125.10.1111/bjom.2012.23.issue-s1
   Google Scholar
• Li, H. M., & Zhang, H. (2010). The study on mechanism of customer complaint management based on traditional Chinese culture. Review on Western Business, 2, 121–129.
   Google Scholar
• Lipsky, D., Seeber, R., & Fincher, R. (2003). Emerging systems for managing conflict in the workplace: Lessons from American corporations for managers and dispute resolutions professionals. San Francisco, CA: Jossey-Bass.
   Google Scholar
• McCabe, D. M., & Lewin, D. (1992). Employee voice: A human resource management perspective. California Management Review, 34, 112–123.10.2307/41167427
   Web of Science ®Google Scholar
• McCabe, D., & Rabil, J. (2002). Administering the employment relationship: The ethics of conflict resolution in relation to justice in the workplace. Journal of Business Ethics, 36, 33–48.10.1023/A:1014292025671
   Web of Science ®Google Scholar
• McClean, E., Burris, E. R., & Detert, J. R. (2013). When does voice lead to exit? It depends on leadership. Academy of Management Journal, 56, 525–548.
   Web of Science ®Google Scholar
• Meyer, K. (2014). What the fox says, how the fox works: Deep contextualization as a source of new research agendas and theoretical insights. Management and Organization Review, 10, 373–380.
   Web of Science ®Google Scholar
• Miles, M., & Huberman, M. (1994). Qualitative data analysis: An expanded sourcebook. Thousand Oaks, CA: Sage.
   Google Scholar
• Mowbray, P., Wilkinson, A., & Tse, H. (2014). An integrative review of employee voice: Identifying the common conceptualisation and research agenda. International Journal of Management Reviews. doi:10.1111/ijmr.12045.
   Web of Science ®Google Scholar
• Murmann, J. P. (2014). Reflections on choosing the appropriate level of abstraction in social science research. Management and Organization Review, 10, 381–389.10.1111/more.2014.10.issue-3
   Web of Science ®Google Scholar
• National Bureau of Statistics of China. (2014). China statistical yearbook 2013. Beijing: China Statistics Press.
   Google Scholar
• Olson-Buchanan, J. B., & Boswell, W. R. (2002). The role of employee loyalty and formality in voicing discontent. Journal of Applied Psychology, 87, 1167–1174.10.1037/0021-9010.87.6.1167
   PubMed Web of Science ®Google Scholar
• Pringle, T., & Clarke, S. (2011). The challenge of transition trade unions in Russia, China and Vietnam. Basingstoke: Palgrave Macmillan.
   Google Scholar
• Ralston, D. A., Egri, C. P., Stewart, S., Terpstra, R. H., & Kaicheng, Y. (1999). Doing business in the 21st century with the new generation of Chinese managers: A study of generational shifts in work values in China. Journal of International Business Studies, 30, 415–427.10.1057/palgrave.jibs.8490077
   Web of Science ®Google Scholar
• Roche, W. K., & Teague, P. (2011). Firms and innovative conflict management systems in Ireland. British Journal of Industrial Relations, 49, 436–459.10.1111/bjir.2011.49.issue-3
   Web of Science ®Google Scholar
• Roche, W. K., & Teague, P. (2012a). Human resource management and ADR practices in Ireland. The International Journal of Human Resource Management, 23, 528–549.10.1080/09585192.2012.641083
   Web of Science ®Google Scholar
• Roche, W. K., & Teague, P. (2012b). Do conflict management systems matter? Human Resource Management, 51, 231–258.10.1002/hrm.v51.2
   Web of Science ®Google Scholar
• Seeber, R., & Lipsky, D. (2006). The ascendancy of employment arbitrators in US employment relations: A new actor in the American system? British Journal of Industrial Relations, 44, 719–756.10.1111/bjir.2006.44.issue-4
   Web of Science ®Google Scholar
• Sheldon, P., Kim, S., Li, Y., & Warner, M. (2011). China’s changing workplace: Dynamism, diversity and disparity. London: Routledge.
   Google Scholar
• Sheldon, P., & Li, Y. (2013). Localized poaching and skills shortages of manufacturing employees among MNEs in China. Journal of World Business, 48, 186–195.10.1016/j.jwb.2012.07.003
   Web of Science ®Google Scholar
• Taylor, B., Chang, K., & Li, Q. (2003). Industrial relations in China. Cheltenham: Edward Elgar.
   Google Scholar
• Thomas, D. C., & Pekerti, A. A. (2003). Effect of culture on situational determinants of exchange behavior in organizations: A comparison of New Zealand and Indonesia. Journal of Cross-Cultural Psychology, 34, 269–281.10.1177/0022022103034003002
   Web of Science ®Google Scholar
• Venkata Ratnam, C. S. (2006). Industrial relations. Delhi: Oxford University Press.
   Google Scholar
• Warner, M. (2013). Understanding management in China: Past, present and future. London: Routledge.
   Google Scholar
• Whetten, D. A. (2009). An examination of the interface between context and theory applied to the study of Chinese organizations. Management and Organization Review, 5, 29–55.
   Web of Science ®Google Scholar
• Wilkinson, A., Dundon, T., Donaghey, J., & Freeman, R. (2014). Employee voice: Charting new terrain. In A. Wilkinson, J. Donaghey, T. Dundon, & R. Freeman (Eds.), The handbook of research on employee voice: Participation and involvement in the workplace (pp. 1–16). London: Elgar Press.
   Google Scholar
• Yin, R. (2014). Case study research: Design and methods (Applied social research methods). Thousand Oaks, CA: Sage.
   Google Scholar
• Zheng, X. D. (2010). A study of complaint behaviour of hotel front-line staff (Unpublished masters degree thesis). Northeastern University of Finance and Economics, China.
   Google Scholar