Variations in the adoption and willingness to use e-services in three differentiated urban areas

Bibliography

• van Aerschot, L., & Rodousakis, N. (2008). The link between socio-economic background and Internet use: Barriers faced by low socio-economic status groups and possible solutions. Innovation: The European Journal of Social Science Research, 21(4), 317–351. doi: 10.1080/13511610802576927
   Web of Science ®Google Scholar
• Agudo-Peregrina, Á., Hernández-García, Á., & Acquila-Natale, E. (2016). The effect of income level on e-commerce adoption: A multigroup analysis. In I. Lee (Ed.), Encyclopedia of e-commerce development. Implementation and management (pp. 2239–2255). Hershey: IGI Global. doi: 10.4018/978-1-4666-9787-4.ch161
   Google Scholar
• Akman, I., Yazici, A., Mishra, A., & Arifoglu, A. (2005). E-government: A global view and an empirical evaluation of some attributes of citizens. Government Information Quarterly, 22(2), 239–257. doi: 10.1016/j.giq.2004.12.001
   Web of Science ®Google Scholar
• Almarabeh, T., & AbuAli, A. (2010). A general framework for e-government: Definition maturity challenges, opportunities, and success. European Journal of Scientific Research, 39(1), 29–42.
   Google Scholar
• Atkinson, J., Black, R., & Curtis, A. (2008). Exploring the digital divide in an Australian regional city: A case study of albury. Australian Geographer, 39(4), 479–493. doi: 10.1080/00049180802419203
   Web of Science ®Google Scholar
• Bélanger, F., & Carter, L. (2009). The impact of the digital divide on e-government use. Communications of the ACM, 52(4), 132–135. doi: 10.1145/1498765.1498801
   Web of Science ®Google Scholar
• Bernhard, I., & Wihlborg, E. (2015). Municipal contact centres: A slower approach towards sustainable local development by e-government. European Planning Studies, 23(11), 2292–2309. doi: 10.1080/09654313.2014.942599
   Web of Science ®Google Scholar
• Billón, M., Ezcurra, R., & Lera-López, F. (2008). The spatial distribution of the Internet in the European Union: Does geographical proximity matter? European Planning Studies, 16(1), 119–142. doi: 10.1080/09654310701748009
   Web of Science ®Google Scholar
• Blank, G., & Dutton, W. H. (2012). Age and trust in the Internet: The centrality of experience and attitudes toward technology in Britain. Social Science Computer Review, 30(2), 135–151. doi: 10.1177/0894439310396186
   Web of Science ®Google Scholar
• Büchi, M., Just, N., & Latzer, M. (2016). Modeling the second-level digital divide: A five-country study of social differences in Internet use. New Media & Society, 18(11), 2703–2722. doi: 10.1177/1461444815604154
   Web of Science ®Google Scholar
• Burt, S., & Sparks, L. (2003). E-commerce and the retail process: A review. Journal of Retailing and Consumer Services, 10(5), 275–286. doi: 10.1016/S0969-6989(02)00062-0
   Google Scholar
• Carter, L., & Bélanger, F. (2004). The influence of perceived characteristics of innovating on e-government adoption. Electronic Journal of E-government, 2(1), 11–20.
   Google Scholar
• Carter, L., & Bélanger, F. (2005). The utilization of e-government services: Citizen trust, innovation and acceptance factors. Information Systems Journal, 15(1), 5–25. doi: 10.1111/j.1365-2575.2005.00183.x
   Web of Science ®Google Scholar
• Carter, L., Weerakkody, V., Phillips, B., & Dwivedi, Y. K. (2016). Citizen adoption of e-government services: Exploring citizen perceptions of online services in the United States and United Kingdom. Information Systems Management, 33(2), 124–140. doi: 10.1080/10580530.2016.1155948
   Web of Science ®Google Scholar
• Chang, E., Zhen, F., & Cao, Y. (2016). Empirical analysis of the digital divide from the perspective of internet usage patterns: A case study of Nanjing. International Review for Spatial Planning and Sustainable Development, 4(1), 49–63. doi: 10.14246/irspsd.4.1_49
   Web of Science ®Google Scholar
• Chen, W., & Wellman, B. (2004). The global digital divide: Within and between countries. IT & Society, 1(7), 18–25.
   Google Scholar
• Chinn, M. D., & Fairlie, R. W. (2007). The determinants of the global digital divide: A cross-country analysis of computer and internet penetration. Oxford Economic Papers, 59(1), 16–44. doi: 10.1093/oep/gpl024
   Web of Science ®Google Scholar
• Colesca, S., & Dobrica, L. (2008). Adoption and use of e-government services: The case of Romania. Journal of Applied Research and Technology, 6(3), 204–216.
   Web of Science ®Google Scholar
• Cooper, J. (2006). The digital divide: The special case of gender. Journal of Computer Assisted Learning, 22(5), 320–334. doi:10.1111/j.1365-2729.2006.00185 doi: 10.1111/j.1365-2729.2006.00185.x
   Web of Science ®Google Scholar
• Cruz-Jesus, F., Vicente, M. R., Bacao, F., & Oliveira, T. (2016). The education-related digital divide: An analysis for the EU-28. Computers in Human Behavior, 56(1), 72–82. doi: 10.1016/j.chb.2015.11.027
   Google Scholar
• Deakin, M. (2012). Intelligent cities as smart providers: CoPs as organizations for developing integrated models of eGovernment services. Innovation: The European Journal of Social Science Research, 25(2), 115–135. doi: 10.1080/13511610.2012.660324
   Web of Science ®Google Scholar
• van Deursen, A., & van Dijk, J. (2010). Internet skills and the digital divide. New Media & Society, 13(6), 893–911. doi: 10.1177/1461444810386774
   Web of Science ®Google Scholar
• van Deursen, A., & van Dijk, J. (2014). The digital divide shifts to differences in usage. New Media & Society, 16(3), 507–526. doi: 10.1177/1461444813487959
   Web of Science ®Google Scholar
• van Dijk, J. (2017). Digital divide: Impact of access. In P. Rössler (Ed.), The international encyclopedia of media effects. Wiley Online Library. doi: 10.1002/9781118783764.wbieme0043
   Google Scholar
• van Dijk, J., & Hacker, K. (2003). The digital divide as a complex and dynamic phenomenon. The Information Society, 19(4), 315–326. doi: 10.1080/01972240309487
   Web of Science ®Google Scholar
• Dinev, T., & Hart, P. (2006). Privacy concerns and levels of information exchange: An empirical investigation of intended e-services use. E-Service, 4(3), 25–60. doi: 10.2979/esj.2006.4.3.25
   Google Scholar
• Eid, M. (2011). Determinants of e-commerce customer satisfaction, trust, and loyalty in Saudi Arabia. Journal of Electronic Commerce Research, 12(1), 78–93.
   Web of Science ®Google Scholar
• Fang, Z. (2002). E-government in digital era: Concept, practice, and development. International Journal of the Computer, the Internet and Management, 10(2), 1–22.
   Google Scholar
• Fink, C., & Kenny, C. J. (2003). W(h)ither the digital divide? Info, 5(6), 15–24. doi: 10.1108/14636690310507180
   Google Scholar
• Friemel, T. N. (2016). The digital divide has grown old: Determinants of a digital divide among seniors. New Media & Society, 18(2), 313–331. doi: 10.1177/1461444814538648
   Web of Science ®Google Scholar
• Gilbert, D., Balestrini, P., & Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. International Journal of Public Sector Management, 17(4), 286–301. doi: 10.1108/09513550410539794
   Google Scholar
• Goldfarb, A., & Prince, J. (2008). Internet adoption and usage patterns are different: Implications for the digital divide. Information Economics and Policy, 20(1), 2–15. doi: 10.1016/j.infoecopol.2007.05.001
   Web of Science ®Google Scholar
• Gong, W. (2009). National culture and global diffusion of business-to-consumer e-commerce. Cross Cultural Management: An International Journal, 16(1), 83–101. doi: 10.1108/13527600910930059
   Web of Science ®Google Scholar
• Graham, M. (2011). Time machines and virtual portals: The spatialities of the digital divide. Progress in Development Studies, 11(3), 211–227. doi: 10.1177/146499341001100303
   Web of Science ®Google Scholar
• Graham, M. (2013). The virtual dimension. In M. Acuto & W. Steele (Eds.), Global city challenges: Debating a concept. Improving the practice (pp. 117–139). London: Palgrave Macmillan. doi: 10.1057/9781137286871_8
   Google Scholar
• Graham, M., Zook, M., & Boulton, A. (2013). Augmented reality in urban places: Contested content and the duplicity of code. Transactions of the Institute of British Geographers, 38(3), 464–479. doi: 10.1111/j.1475-5661.2012.00539.x
   Web of Science ®Google Scholar
• Gray, T. J., Gainous, J., & Wagner, K. M. (2017). Gender and the digital divide in Latin America. Social Science Quarterly, 98(1), 326–340. doi: 10.1111/ssqu.12270
   Web of Science ®Google Scholar
• Hägerstrand, T. (1967). Innovation diffusion as spatial process. Chicago: University of Chicago Press.
   Google Scholar
• Helbig, N., Ramón Gil-García, J., & Ferro, E. (2009). Understanding the complexity of electronic government: Implications from the digital divide literature. Government Information Quarterly, 26(1), 89–97. doi: 10.1016/j.giq.2008.05.004
   Web of Science ®Google Scholar
• Helsinki Region Statisics. (2017). Helsingin Seudun Aluesarjat. In Finnish: Regional statistics from the Helsinki region. Retrieved from www.aluesarjat.fi
   Google Scholar
• Hilbert, M. (2010). When is cheap, cheap enough to bridge the digital divide? Modeling income related structural challenges of technology diffusion in Latin America. World Development, 38(5), 756–770. doi: 10.1016/j.worlddev.2009.11.019
   Web of Science ®Google Scholar
• Hilbert, M. (2016). The bad news is that the digital access divide is here to stay: Domestically installed bandwidths among 172 countries for 1986–2014. Telecommunications Policy, 40(6), 567–581. doi: 10.1016/j.telpol.2016.01.006
   Web of Science ®Google Scholar
• Hoffman, D. L., Novak, T. P., & Schlosser, A. (2000). The evolution of the digital divide: How gaps in Internet access may impact electronic commerce. Journal of Computer-Mediated Communication, 5(3). doi: 10.1111/j.1083-6101.2000.tb00341.x
   Google Scholar
• Holloway, D. (2005). The digital divide in Sydney: A sociospatial analysis. Information, Communication & Society, 8(2), 168–193. doi: 10.1080/13691180500146276
   Google Scholar
• Hsu, J., Huang, J., Kinsman, J., Fireman, B., Miller, R., Selby, J., & Ortiz, E. (2004). Use of e-health services between 1999 and 2002: A growing digital divide. Journal of the American Medical Informatics Association, 12(2), 164–171. doi: 10.1197/jamia.M1672
   PubMed Web of Science ®Google Scholar
• Huang, Z., & Benyoucef, M. (2013). From e-commerce to social commerce: A close look at design features. Electronic Commerce Research and Applications, 12(4), 246–259. doi: 10.1016/j.elerap.2012.12.003
   Web of Science ®Google Scholar
• Inkinen, T. (2006). The social construction of the urban use of information technology: The case of tampere, Finland. Journal of Urban Technology, 13(3), 49–75. doi: 10.1080/10630730601146052
   Web of Science ®Google Scholar
• Inkinen, T. (2010). Does size or geography matter? Empirical analysis of Finnish local government services on the Internet. In C. Reddick (Ed.), Comparative e-government (pp. 615–637). New York: Springer. doi: 10.1007/978-1-4419-6536-3_31
   Google Scholar
• James, J. (2008). The digital divide across all citizens of the world: A new concept. Social Indicators Research, 89(2), 275–282. doi: 10.1007/s11205-007-9156-9
   Web of Science ®Google Scholar
• Joseph, R. C. (2013). A structured analysis of e-government studies: Trends and opportunities. Government Information Quarterly, 30(4), 435–440. doi: 10.1016/j.giq.2013.05.006
   Web of Science ®Google Scholar
• Katz, R., Koutroumpis, P., & Martin Callarda, F. (2014). Using digitization index to measure the economic and social impact of digital agendas. Info, 16(1), 32–44. doi: 10.1108/info-10-2013-0051
   Google Scholar
• Korupp, S. E. (2005). Causes and trends of the digital divide. European Sociological Review, 21(4), 409–422. doi: 10.1093/esr/jci030
   Web of Science ®Google Scholar
• Lee, S. M., Tan, X., & Trimi, S. (2005). Current practices of leading e-government countries. Communications of the ACM, 48(10), 99–104. doi: 10.1145/1089107.1089112
   Web of Science ®Google Scholar
• Liao, C., Chen, J.-L., & Yen, D. C. (2007). Theory of planning behavior (TPB) and customer satisfaction in the continued use of e-service: An integrated model. Computers in Human Behavior, 23(6), 2804–2822. doi: 10.1016/j.chb.2006.05.006
   Web of Science ®Google Scholar
• Lindblom, T., & Räsänen, P. (2017). Between class and status? Examining the digital divide in Finland, the United Kingdom, and Greece. The Information Society, 33(3), 147–158. doi: 10.1080/01972243.2017.1294124
   Web of Science ®Google Scholar
• Lindgren, I., & Jansson, G. (2013). Electronic services in the public sector: A conceptual framework. Government Information Quarterly, 30(2), 163–172. doi: 10.1016/j.giq.2012.10.005
   Web of Science ®Google Scholar
• Linnefell, W., Hallin, A., & Lagergren, M. (2014). E-government policy formation: Understanding the roles of change drivers, veto players and advocacy coalitions. Electronic Journal of E- Government, 12(2), 131–141.
   Google Scholar
• Liu, M., Kuriakose, N., Cohen, J., & Cho, S. (2016). Impact of web survey invitation design on survey participation, respondents, and survey responses. Social Science Computer Review, 34(5), 631–644. doi: 10.1177/0894439315605606
   Web of Science ®Google Scholar
• Liu, X., & Wei, K. (2003). An empirical study of product differences in consumers’ e-commerce adoption behavior. Electronic Commerce Research and Applications, 2(3), 229–239. doi: 10.1016/S1567-4223(03)00027-9
   Google Scholar
• Löfstedt, U. (2005). E-government: Assessment of current research and some proposals for future directions. International Journal of Public Information Systems, 1(1), 39–52.
   Google Scholar
• Loges, W. E., & Jung, J.-Y. (2001). Exploring the digital divide: Internet connectedness and age. Communication Research, 28(4), 536–562. doi: 10.1177/009365001028004007
   Web of Science ®Google Scholar
• Merisalo, M. (2016). Electronic capital: Economic and social geographies of digitalization. Helsinki: University of Helsinki.
   Google Scholar
• Merisalo, M., Makkonen, T., & Inkinen, T. (2013). Creative and knowledge-intensive teleworkers’ relation to e-capital in the Helsinki Metropolitan Area. International Journal of Knowledge-Based Development, 4(3), 204–221. doi: 10.1504/IJKBD.2013.055870
   Google Scholar
• Mou, J., Shin, D., & Cohen, J. (2017). Understanding trust and perceived usefulness in the consumer acceptance of an e-service: A longitudinal investigation. Behaviour & Information Technology, 36(2), 125–139. doi: 10.1080/0144929X.2016.1203024
   Web of Science ®Google Scholar
• Nam, T. (2014). Determining the type of e-government use. Government Information Quarterly, 31(2), 211–220. doi: 10.1016/j.giq.2013.09.006
   Web of Science ®Google Scholar
• Philip, L., Cottrill, C., Farrington, J., Williams, F., & Ashmore, F. (2017). The digital divide: Patterns, policy and scenarios for connecting the ‘final few’ in rural communities across Great Britain. Journal of Rural Studies, 54, 386–398. doi: 10.1016/j.jrurstud.2016.12.002
   Web of Science ®Google Scholar
• Pigatto, G., Machado, J. G. D. F., Negriti, A. S., & Machado, L. M. (2017). Have you chosen your request? Analysis of online food delivery in Brazil. British Food Journal, 119(3), 639–657. doi: 10.1108/BFJ-05-2016-0207
   Web of Science ®Google Scholar
• Pósfai, M., & Féjer, A. (2008). The eHungary programme 2.0. Innovation: The European Journal of Social Science Research, 21(4), 407–415. doi: 10.1080/13511610802568056
   Web of Science ®Google Scholar
• Prieger, J. E. (2013). The broadband digital divide and the economic benefits of mobile broadband for rural areas. Telecommunications Policy, 37(6), 483–502. doi: 10.1016/j.telpol.2012.11.003
   Web of Science ®Google Scholar
• Reggi, L., Arduini, D., Biagetti, M., & Zanfei, A. (2014). How advanced are Italian regions in terms of public e-services? The construction of a composite indicator to analyze patterns of innovation diffusion in the public sector. Telecommunications Policy, 38(5), 514–529. doi: 10.1016/j.telpol.2013.12.005
   Web of Science ®Google Scholar
• Rogers, E. (1962). Diffusion of innovations. New York: Free Press.
   Google Scholar
• Senn, J. A. (2000). Business-to-business e-commerce. Information Systems Management, 17(2), 19–28. doi: 10.1201/1078/43191.17.2.20000301/31224.3
   Web of Science ®Google Scholar
• Sharma, S. K. (2015). Adoption of e-government services: The role of service quality dimensions and demographic variables. Transforming Government: People. Process and Policy, 9(2), 207–222. doi: 10.1108/TG-10-2014-0046
   Google Scholar
• Skaletsky, M., Galliers, R. D., Haughton, D., & Soremekun, O. (2016). Exploring the predictors of the international digital divide. Journal of Global Information Technology Management, 19(1), 44–67. doi: 10.1080/1097198X.2016.1134171
   Web of Science ®Google Scholar
• Stern, M. J., Adams, A. E., & Elsasser, S. (2009). Digital inequality and place: The effects of technological diffusion on internet proficiency and usage across rural, suburban, and urban counties. Sociological Inquiry, 79(4), 391–417. doi: 10.1111/j.1475-682X.2009.00302.x
   Web of Science ®Google Scholar
• Taipale, S. (2013). The use of e-government services and the Internet: The role of socio-demographic, economic and geographical predictors. Telecommunications Policy, 37(4–5), 413–422. doi: 10.1016/j.telpol.2012.05.005
   Web of Science ®Google Scholar
• Udo, G. J., Bagchi, K. K., & Kirs, P. J. (2012). Exploring the role of espoused values on e-service adoption: A comparative analysis of the US and Nigerian users. Computers in Human Behavior, 28(5), 1768–1781. doi: 10.1016/j.chb.2012.04.017
   Web of Science ®Google Scholar
• Vaattovaara, M. (2002). Future development of residential differentiation in the Helsinki Metropolitan Area: Are we following the European model? Yearbook of Population Research in Finland, 38, 107–123.
   Google Scholar
• Wielicki, T., & Arendt, L. (2010). A knowledge-driven shift in perception of ICT implementation barriers: Comparative study of US and European SMEs. Journal of Information Science, 36(2), 162–174. doi: 10.1177/0165551509354417
   Web of Science ®Google Scholar
• Willis, S., & Tranter, B. (2006). Beyond the ‘digital divide’: Internet diffusion and inequality in Australia. Journal of Sociology, 42(1), 43–59. doi: 10.1177/1440783306061352
   Web of Science ®Google Scholar
• Wilson, K. R., Wallin, J. S., & Reiser, C. (2003). Social stratification and the digital divide. Social Science Computer Review, 21(2), 133–143. doi: 10.1177/0894439303021002001
   Web of Science ®Google Scholar