468
Views
4
CrossRef citations to date
0
Altmetric
Articles

Inverse roles of emotional labour on health and job satisfaction among long-term care workers in Japan

, &
Pages 814-823 | Received 15 May 2014, Accepted 30 Aug 2014, Published online: 29 Sep 2014

References

  • Abraham, R. (1999). Negative affectivity: Moderator or confound in emotional dissonance-outcome relationships? The Journal of Psychology, 133, 61–72.10.1080/00223989909599722
  • Abraham, R. (2000). The role of job control as a moderator of emotional dissonance and emotional intelligence-outcome relationships. The Journal of Psychology, 134, 169–184.10.1080/00223980009600860
  • Adachi, T. (1998). Job satisfaction of sales people: A covariance structure analysis of the motivational process. The Japanese Journal of Psychology, 69, 223–228 . [in Japanese]10.4992/jjpsy.69.223
  • Cheung, F., & Tang, C. (2010). The influence of emotional dissonance on subjective health and job satisfaction: Testing the stress–strain–outcome model. Journal of Applied Social Psychology, 40, 3192–3217.10.1111/jasp.2010.40.issue-12
  • Cheung, F.Y.L., & Cheung, R.Y.H. (2013). Effect of emotional dissonance on organizational citizenship behavior: Testing the stressor-strain-outcome model. The Journal of Psychology, 147, 89–103.10.1080/00223980.2012.676576
  • Chou, H.Y., Hecker, R., & Martin, A. (2012). Predicting nurses well-being from job demands and resources: A cross-sectional study of emotional labour. Journal of Nursing Management, 20, 502–511.10.1111/jonm.2012.20.issue-4
  • Diestel, S., & Schmidt, K.H. (2010). Interactive effects of emotional dissonance and self-control demands on burnout, anxiety, and absenteeism. Journal of Vocational Behavior, 77, 412–424.10.1016/j.jvb.2010.05.006
  • Fukuhara, S., & Suzukamo, Y. (2004). Manual of SF-36v2 Japanese version. Kyoto: Institute for Health Outcomes & Process Evaluation Research.
  • Fukuhara, S., & Suzukamo, Y. (2005). Instruments for measuring health-related quality of life: SF-8 and SF-36. Journal of Clinical and Experimental Medicine, 213, 33–136 . [in Japanese]
  • Hachioji-City. (2012). Koreisha-keikaku [Plan for aging and long-term care at Hachioji-City]. Retrieved November 1, 2013, from http://www.city.hachioji.tokyo.jp/korei_shogai/032340.html
  • Hochschild, A.R. (2003). The managed heart: Commercialization of human feeling, with a new afterword. Los Angeles, CA: University of California Press.
  • Kinman, G., Wray, S., & Strange, C. (2011). Emotional labour, burnout and job satisfaction in UK teachers: The role of workplace social support. Educational Psychology, 31, 843–856.10.1080/01443410.2011.608650
  • Mastracci, S.H., Newman, M.A., & Guy, M.E. (2010). Emotional labor: Why and how to teach it. Journal of Public Affairs Education, 12, 123–141.
  • Mayeroff, M. (1990). On Caring Ri, Vol. 43. New York, NY: HarperCollins.
  • Ministry of Health, Labour and Welfare. (2009a). Kaigobunya-niokeru-koyou-kanri-moderu-kentoukai [Reports for the commission of employment management model in long-term care]. Retrieved November 1, 2013, from http://www.mhlw.go.jp/houdou/2009/07/dl/h0731-2b.pdf
  • Ministry of Health, Labour and Welfare. (2009b). Kaigo-shokuin-wo-meguru-genjo-to-jinzai-no-kakuho-tou-no taisahku-nituite [Current concerns and countermeasures for securing human resources in long-term care]. Retrieved November 1, 2013, from http://www.mhlw.go.jp/stf/shingi/2r9852000002ae5j-att/2r9852000002aej7.pdf
  • Ogino, K., Takigasaki, T., & Inaki, K. (2004). Effects of emotion work on burnout and stress among human service professionals. The Japanese journal of psychology, 75, 371–377 . [in Japanese]10.4992/jjpsy.75.371
  • Pisaniello, S.L., Winefield, H.R., & Delfabbro, P.H. (2012). The influence of emotional labour and emotional work on the occupational health and wellbeing of South Australian hospital nurses. Journal of Vocational Behavior, 80, 579–591.10.1016/j.jvb.2012.01.015
  • Pugh, S.D., Groth, M., & Hennig-Thurau, T. (2011). Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being. Journal of Applied Psychology, 96, 377–390.10.1037/a0021395
  • Pugliesi, K. (1999). The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being. Motivation and Emotion, 23, 125–154.10.1023/A:1021329112679
  • Soo-kyung, P. (2013). An analysis of emotional labor in the Japanese elder care profession. Women’s Studies, 84, 171–212.
  • Tabachnick, B.G., Fidell, L.S., & Osterlind, S.J. (2012). Using multivariate statistics (International ed.). New York, NY: Pearson.
  • Wegge, J., Van Dick, R., & Von Bernstorff, C. (2010). Emotional dissonance in call centre work. Journal of Managerial Psychology, 25, 596–619.10.1108/02683941011056950
  • Yang, F.H., & Chang, C.C. (2008). Emotional labour, job satisfaction and organizational commitment amongst clinical nurses: A questionnaire survey. International Journal of Nursing Studies, 45, 879–887.10.1016/j.ijnurstu.2007.02.001
  • Zapf, D. (2002). Emotion work and psychological well-being: A review of the literature and some conceptual considerations. Human Resource Management Review, 12, 237–268.10.1016/S1053-4822(02)00048-7
  • Zapf, D., Seifert, C., Schmutte, B., Mertini, H., & Holz, M. (2001). Emotion work and job stressors and their effects on burnout. Psychology & Health, 16, 527–545.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.