‘You have to treat the person, not the mouth only’: UK dentists’ perceptions of communication in patient consultations

References

• Asimakopoulou, K., Gupta, A., & Scambler, S. (2014). Patient-centred care: Barriers and opportunities in the dental surgery. Community Dentistry and Oral Epidemiology, 42(6), 603–610.10.1111/cdoe.2014.42.issue-6
   PubMed Web of Science ®Google Scholar
• Berson, J. M., Hallberg, L. R.-M., Elfström, L. M., & Hakeberg, M. (2011). Making dental care possible- a mutual affair. A grounded theory related to adult patients with dental fear and regular dental treatment. European Journal of Oral Sciences, 119, 372–380.
   Web of Science ®Google Scholar
• Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3, 77–101.10.1191/1478088706qp063oa
   Google Scholar
• Brennan, D. S., & Spencer, A. J. (2006). Dentist preferences for patients: Dimensions and associations with provider, practice, and service characteristics. International Journal of Behavioral Medicine, 13, 69–78.10.1207/s15327558ijbm1301_9
   PubMed Web of Science ®Google Scholar
• Cegala, D. J. (2003). Patient communication skills training: A review with implications for cancer patients. Patient Education and Counseling, 50, 91–94.10.1016/S0738-3991(03)00087-9
   PubMed Web of Science ®Google Scholar
• Freeman, R. (1999). Communicating effectively: Some practical suggestions. British Dental Journal, 187, 240–244.
   PubMed Web of Science ®Google Scholar
• Hall, J. A., Roter, D. L., & Katz, N. R. (1988). Meta-analysis of correlates of provider behaviour in medical encounters. Medical Care, 26, 657–675.10.1097/00005650-198807000-00002
   PubMed Web of Science ®Google Scholar
• Hally, J., Freeman, R., Yuan, S., & Humphris, G. (2017). The importance of acknowledgement of emotions in routine patient psychological assessment: The example of the dental setting. Patient Education and Counseling, 48, 201–206.
   Google Scholar
• Henríquez-Tejo, R., & Cartes-Velásquez, R. A. (2016). Patients’ perceptions about dentists: A literature review. Odontoestomatologia, XVIII(27), 15–22.
   Google Scholar
• Humphris, G. M., Morrison, T., & Lindsay, S. J. E. (1995). The modified dental anxiety scale: Validation and United Kingdom norms. Community Dental Health,12, 143–150.
   PubMedGoogle Scholar
• Joseph-Williams, N., Lloyd, A., Edwards, A., Stobbart, L., Tomson, D., Macphail, S., … Thomson, R. (2017). Implementing shared decision making in the NHS: Lessons from the MAGIC programme. BMJ, 357, j1744. doi:10.1136/bmj.j1744
   PubMed Web of Science ®Google Scholar
• Kaplan, S. H., Greenfield, S., & Ware, J. E. Jr (1989). Assessing the effect of physician-patient interactions on the outcomes of chronic disease. Medical Care, 27, 110–127.10.1097/00005650-198903001-00010
   PubMed Web of Science ®Google Scholar
• Kulich, K. R., Berggren, U., & Hallberg, L. R.-M. (2003). A qualitative analysis of patient-centered dentistry in consultations with dental phobic patients. Journal of Health Communication, 8, 171–187.10.1080/10810730305694
   PubMed Web of Science ®Google Scholar
• Mead, N., & Bower, P. (2000). Patient-centredness: A conceptual framework and review of the empirical literature. Social Science & Medicine, 51(7), 1087–1110.10.1016/S0277-9536(00)00098-8
   PubMed Web of Science ®Google Scholar
• Mead, N., & Bower, P. (2002). Patient-centred consultations and outcomes in primary care: A review of the literature. Patient Education and Counseling, 48(1), 51–61.10.1016/S0738-3991(02)00099-X
   PubMed Web of Science ®Google Scholar
• Milgrom, P., Cullen, T., Whitney, C., Fiset, L., Conrad, D., & Getz, T. (1996). Frustrating Patient Visits. Journal of Public Health Dentistry, 56, 6–11.10.1111/jphd.1996.56.issue-1
   PubMed Web of Science ®Google Scholar
• Moore, L., Britten, N., Lydahl, D., Naldermirci, O., Elam, M., & Wolf, A. (2016). Barriers and facilitators to the implementation of person-centred care in different healthcare contexts. Scandinavian Journal of Caring Sciences, 31, 662–673.
   PubMed Web of Science ®Google Scholar
• Ong, L. M. L., de Haes, J. C. J. M., Hoos, A. M., & Lammes, L. B. (1995). Doctor-patient communication: A review of literature. Social Science & Medicine, 40, 903–918.10.1016/0277-9536(94)00155-M
   PubMed Web of Science ®Google Scholar
• Patton, M. Q. (1990). Qualitative evaluation and research methods (2nd ed.). Thousand Oaks, CA: Sage.
   Google Scholar
• Roter, D. L., & Hall, J. A. (1992). Doctors talking with patients. Patients talking with doctors. Westport, CT: Auburn.
   Google Scholar
• Rouse, R. A., & Hamilton, H. A. (1991). Dentists evaluate their patients: An empirical investigation of preferences. Journal of Behavioral Medicine, 14, 637–648.10.1007/BF00867176
   PubMed Web of Science ®Google Scholar
• Scambler, S., & Asimakopoulou, K. (2014). A model of patient-centred care – turning good care into patient-centred care. British Dental Journal, 217(5), 225–228.10.1038/sj.bdj.2014.755
   PubMed Web of Science ®Google Scholar
• Scambler, S., Gupta, A., & Asimakopoulou, K. (2014). Patient centred care what is it and how is it practiced in the dental surgery? Health Expect, 18(6), 2549–2558.
   PubMed Web of Science ®Google Scholar
• Sondell, K., Söderfieldt, B., & Palmqvist, S. (2003). Underlying dimensions of verbal communication between dentists and patients in prosthetic dentistry. Patient Education and Counseling, 50, 157–165.10.1016/S0738-3991(02)00125-8
   PubMed Web of Science ®Google Scholar
• Stewart, M., Brown, J. B., Weston, W. W., McWhinney, I. R., McWilliam, C. L., & Freeman, T. R. (1995). Patient-centered medicine: Transforming the clinical method. Thousand Oaks, CA: Sage.
   Google Scholar
• Stewart, M., Brown, J. B., Weston, W. W., McWhinney, I. R., McWilliam, C. L., & Freeman, T. R. (2003). Patient-centered medicine: Transforming the clinical method. Oxford: Radcliff Medical Press.
   Google Scholar
• Street, R. L. Jr (1991). Information-giving in medical consultations: The influence of patient’s communicative style and personal characteristics. Social Science & Medicine, 32, 541–548.10.1016/0277-9536(91)90288-N
   PubMed Web of Science ®Google Scholar
• Street, R. L. (1992). Communicative style and adaptations in physician-parent consultations. Social Science & Medicine, 34, 1155–1163.10.1016/0277-9536(92)90289-3
   PubMed Web of Science ®Google Scholar
• Street, R. L. Jr (2002). Gender differences in health care provider-patient communication: Are they due to style, stereotypes, or accommodation? Patient Education and Counseling, 48, 201–206.10.1016/S0738-3991(02)00171-4
   PubMed Web of Science ®Google Scholar
• Street, R. L. Jr (2003). Communication in medical encounters: An ecological perspective. In T. Thompson, A. Dorsey, K. Miller, & R. Parrott (Eds.), The handbook of health communication (pp. 63–89). Mahwah, NJ: Erlbaum.
   Google Scholar
• Williams, S. J., & Calnan, M. (1991). Convergence and divergence: Assessing criteria for consumer satisfaction across general practice, dental and hospital care. Social Science & Medicine, 33, 707–716.10.1016/0277-9536(91)90025-8
   PubMed Web of Science ®Google Scholar
• Woelber, J. P., Deimling, D., Langenbach, D., & Ratka-Küger, P. (2012). The importance of teaching communication in dental education. A survey amongst dentists, students and patients. European Journal of Dental Education, 16, e200–e204.10.1111/j.1600-0579.2011.00698.x
   PubMed Web of Science ®Google Scholar