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Perspectives: Policy and Practice in Higher Education Volume 1, 1997 - Issue 2
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perspective

Introducing a customer‐oriented administrative quality system: an exercise in pragmatism

Chris Burdon
Pages 50-58 | Published online: 28 Jul 2006

References

  • British Petroleum . 1991 . “ quoted in CVCP ” . In Open Up BP: Human Resources Strategy 1993
  • Centre for the Evaluation of Public Policy and Practice . 1992 . Considering Quality: An Analytical Guide to the Literature on Quality and Standards in the Public Services , Uxbridge : Brunel University .
  • Cooper , C. and Dale , B. 1992 . Total Quality and Human Resources: An Executive Guide , Oxford : Blackwell .
  • CVCP . 1993 . Promoting People , London : CVCP .
  • Crosby , P. 1984 . Quality Without Tears , New York : McGraw‐Hill .
  • Ellis , R. 1993 . “ Quality Assurance for university teaching: issues and approaches ” . In Quality Assurance for University Teaching , Edited by: Ellis , R. 3 – 15 . Buckingham : SRHE/Open University Press .
  • Freeman , R. 1993 . Quality Assurance in Training and Education , London : Kogan‐Page .
  • Juran , J. M. 1988 . Planning for Quality , New York : The Free Press .

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