Leadership, Quality and Health: Using McGregor's X and Y Theory for Analyzing Values in Relation to Methodologies and Outcomes

References

• Allen , L. A. 1974 . Beyond Theory Y . Management Review , 63 ( 4 ) : 31 – 34 .
   Google Scholar
• Alvesson , M. and Sköldberg , K. 1994 . Tolkning och reflektion: Vetenskapsfilosofi och kvalitativ metod (Interpretation and reflection: Science philosophy and qualitative method) , Lund : Studentlitteratur . (in Swedish)
   Google Scholar
• Aronsson , G. and Lindh , T. 2004 . Långtidsfriskas arbetsvillkor: En populationsstudie (Work Conditions Among Work with Good Long Term Health: A Population Study) , Stockholm : National Institute for Working Life . (in Swedish)
   Google Scholar
• Arvonen , J. 2002 . “ Change, Production and Employees – An Integrated Model of Leadership. PhD Dissertation ” . Stockholm University .
   Google Scholar
• Axelsson , J. 2000 . “ Quality and Ergonomics: Towards Successful Integration. PhD Dissertation ” . Linköping University .
   Google Scholar
• Bäckström , I. , Larsson , J. and Wiklund , H. 2005 . “ Management methodologies for sustainable health. A case study at three Swedish organisations, Proceedings of the Eighth Quality Management for Organisational and regional Development Conference ” . 703 – 712 . Palermo, , Italy
   Google Scholar
• Balfour , D. L. and Marini , F. 1991 . Child and adult, X and Y: reflections on the process of public administration education . Public Administration Review , 51 ( 6 ) : 478 – 485 .
   Web of Science ®Google Scholar
• Bergman , B. and Klefsjö , B. 2003 . From Customer Need to Customer Satisfaction , New York : McGraw-Hill .
   Google Scholar
• Bobic , M. P. and Davis , W. E. 2003 . A kind word for Theory X: or why so many newfangled management techniques quickly fail . Journal of Public Administration Research & Theory , 13 ( 3 ) : 239 – 265 .
   Web of Science ®Google Scholar
• Bornberger-Dankvardt , S. , Ohlson , C. G. and Westerholm , P. 2003 . Arbetsmiljö- och hälsoarbete i småföretag - försök till helhetsbild (Working Environment and Healthy Work in Small Organizations – A Search for a Comprehensive Picture) , Stockholm : National Institute for Working Life . (in Swedish)
   Google Scholar
• Crosby , P. B. 1979 . Quality is Free: the Art of Making Quality Certain , New York : McGraw-Hill .
   Google Scholar
• Deming , W. E. 1986 . Out of the Crisis , Cambridge, MA : Massachusetts Institute of Technology, Center for Advanced Engineering Study .
   Google Scholar
• Edvardsson , B. and Gustavsson , B. O. 2003 . Quality in the work environment: a prerequisite for success in the new service development . Managing Service Quality , 13 ( 2 ) : 148 – 163 .
   Google Scholar
• Eklund , J. 1997 . Ergonomics, quality and continues improvements – conceptual and empirical relationships in an industrial context . Ergonomics , 40 ( 10 ) : 981 – 1001 .
   Web of Science ®Google Scholar
• Eriksson , H. 2003 . “ Organisational Value of Participating in Quality Award Processes. PhD Dissertation ” . Luleå University of Technology .
   Google Scholar
• Faresjö , T. and Åkerlind , I. 2005 . Kan man vara sjuk och ändå ha hälsan? Frågor om liv, hälsa och etik i tvärvetenskaplig belysning (Can One be Ill and Still Have Health? Questions about Life, Health and Ethics in the Light of Interdisciplinary Studies) , Lund : Studentlitteratur . (in Swedish)
   Google Scholar
• Fredriksson , M. 2004 . “ From Customer Satisfaction to Citizen Interaction: A Cooperation Model for Community Development Based on Total Quality Management. PhD Dissertation ” . Luleå University of Technology .
   Google Scholar
• General Accounting Office . 1991 . Management Practices: US Companies Improve Performance Through Quality Efforts , Washington, DC : US General Accounting Office .
   Google Scholar
• Graen , G. B. and Uhl-Bien , M. 1995 . Relationship-based approach to leadership: development of leader-member exchange (LMX) theory of leadership over twenty five years: Applying a multi-level multi-domain perspective . Leadership Quarterly , 6 ( 2 ) : 219 – 247 .
   Web of Science ®Google Scholar
• Hall , G. 1971 . Theory T–Theory L . Industrial & Commercial Training , 3 ( 2 ) : 82 – 86 .
   Google Scholar
• Hansson , J. and Eriksson , H. 2002 . The impact of TQM on financial performance . Measuring Business Excellence , 6 ( 4 ) : 44 – 54 .
   Google Scholar
• Harnesk , R. 2004 . “ Leadership for Co-Worker Commitment – A TQM Approach. Lic Thesis ” . Luleå University of Technology .
   Google Scholar
• Hellsten , U. and Klefsjö , B. 2000 . TQM as a management system consisting of values, techniques and tools . The TQM Magazine , 12 ( 4 ) : 238 – 244 .
   Google Scholar
• Hendricks , K. B. and Singhal , V. R. 1997 . Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards . Management Science , 43 ( 9 ) : 1258 – 1274 .
   Web of Science ®Google Scholar
• Huselid , M. A. 1995 . The impact of human resource management practices on turnover, productivity and corporate financial performance . Academy of Management Journal , 38 : 635 – 672 .
   Web of Science ®Google Scholar
• Jensen , I. and Roos , P. 2005 . Hälsa och produktivitet: Slutrapport del 2 AHA-studien; Arbete och hälsa inom process- och verkstadsindustrin (Health and Productivity: Final Report Part 2. The AHA-study; Work and Health in the Process and Workshop Branch) , Stockholm : Karolinska Institutet & Institutet för tillämpad ekonomi Malmö . (in Swedish)
   Google Scholar
• Juran , J. M. 1989 . Juran on Leadership for Quality: an Executive Handbook , New York : Free Press .
   Google Scholar
• Juran , J. M. 1992 . Juran on Quality by Design: the New Steps for Planning Quality into Goods and Services , New York : Free Press .
   Google Scholar
• Juran , J. M. 1995 . Managerial Breakthrough: the Classic Book on Improving Management Performance , New York : McGraw-Hill .
   Google Scholar
• Karsek , R. and Theorell , T. 1990 . Healthy Work: Stress, Productivity, and the Reconstruction of Working Life , New York : Basic Books .
   Google Scholar
• Lagrosen , Y. 2004 . Exploring the effects of TQM on employee health . Journal of Management Systems , 16 ( 3 ) : 1 – 10 .
   Google Scholar
• Larsson , J. 2004 . “ Ledarskap för hållbar hälsa – En fallstudie på Roxtec International AB (Leadership for Sustainable Health – A Case Study at Roxtec International AB). MSc Thesis ” . Luleå University of Technology . (in Swedish)
   Google Scholar
• Lee , G. L. and Oakes , I. 1995 . The ‘pros’ and ‘cons’ of total quality management for smaller firms in manufacturing: some experiences down the supply chain . Total Quality Management , 6 : 413 – 426 .
   Web of Science ®Google Scholar
• Lindberg , P. and Vingård , E. 2002 . “ De friska – en studie kring livs- och arbetsbetingelser som stödjer en positiv hälsoutveckling (The healthy – a study of living and working conditions supporting a positive development of health) ” . In Handlingsplan för ökad hälsa i arbetslivet. Slutbetänkande (Plan of Action for Increased Health in Working Life. Final Report from the Commission on a Plan of Action for Increased Health in Working Life) , Vol. 2 , 239 – 300 . Stockholm : Socialdepartementet (Ministry of Health and Social Affairs . (in Swedish)
   Google Scholar
• Mackenbach , J. P. , van den Bos , J. , Joung , M. A. , van den Mheen , H. and Stronks , K. 1994 . The determinants of excellent health: different from the determinants of ill-health? . International Journal of Epidemiology , 23 ( 6 ) : 1273 – 1281 .
   PubMed Web of Science ®Google Scholar
• Marklund , S. , Bjurwald , M. , Hogstedt , C. , Plamer , E. and Theorell , T. 2005 . Den höga sjukfrånvaron – problem och lösningar (The High Sickness Absence – Problems and Solutions) , Stockholm : National Institute for Working Life . (in Swedish)
   Google Scholar
• McGregor , D. 1960 . The Human Side of Enterprise , New York : McGraw-Hill .
   Google Scholar
• Medin , J. and Alexandersson , K. 2000 . Begreppen Hälsa och hälsofrämjande – en litteraturstudie (The Concepts of Health and Health Promotion – A Literature Review) , Lund : Studentlitteratur . (in Swedish)
   Google Scholar
• Menckel , E. and Österblom , L. 2004 . “ Ledningssystem för hälsosamma arbetsplatser (Management systems for healthy work places), in: B. Johansson & J. Johansson (Eds) ” . In Framtidens arbetsmiljö- och tillsynsarbete (Future Working Environment and Supervision Work) , 213 – 229 . Lund : Studentlitteratur . (in Swedish)
   Google Scholar
• Newton , R. R. 1980 . Theory X? Theory Y? You may be Theory N . NASSP Bulletin , 64 ( 440 ) : 64 – 66 .
   Google Scholar
• Noci , G. 1996 . Selecting quality based programs in small firms . Small Business Economics , 8 ( 6 ) : 431 – 447 .
   Web of Science ®Google Scholar
• Northouse , P. G. 2001 . Leadership: Theory and Practice , London : Sage .
   Google Scholar
• Nyberg , A. , Bernin , P. and Theorell , T. 2005 . The Impact of Leadership on the Health of Subordinates , Stockholm : National Institute for Working Life . SALTSA, Research Report no. 1
   Google Scholar
• Rahman , S.-U. 2002 . “ Leadership and HR focus in TQM research in Australia: an assessment and agenda ” . In Benchmarking: An International Journal Vol. 95 , 485 – 505 .
   Google Scholar
• RFV (The Swedish National Social Insurance Board) . 2002 . Svensk sjukfrånvaro i ett europeiskt perspektiv (Swedish Sickness Abseentism in a European Perspective) , Stockholm : (The Swedish National Social Insurance Board) . RFV Analyserar (RFV Analyses) 2002:11 (in Swedish)
   Google Scholar
• Sainfort , F. , Karsh , B. , Booske , B. and Smith , M. 2001 . Applying quality improvement principles to achieve healthy work organizations . Joint Commission Journal on Quality and Patient Safety , 27 ( 9 ) : 469 – 483 .
   Google Scholar
• SCB (Statistics Sweden) . 2004 . Sjukfrånvaro och ohälsa i Sverige – en belysning utifrån SCB:s statistik (Sickness Absence and Ill-Health in Sweden – An Elucidation on the Basis of Statistics Sweden's Statistic) , Stockholm : Statistics Sweden . SCB 2004:3(in Swedish)
   Google Scholar
• Senge , P. 1990 . The Fifth Discipline: The Art and Practices of the Learning Organization , New York : Random House .
   Google Scholar
• Sörqvist , L. 1998 . “ Poor Quality Costing. PhD Dissertation ” . Royal Institute of Technology .
   Google Scholar
• Szücs , S. 2004 . “ Omorganisation och ohälsa: skyddsombuden om förändringsarbetet vid kommunala arbetsplatser (Re-organization and ill-health: safety officers at work places in municipalities about the change work) ” . In Work and Health , Vol. 14 , Stockholm : National Institute for Working Life . 2004(in Swedish)
   Google Scholar
• Szücs , S. , Hemström , Ö. and Marklund , S. 2003 . “ Organisatoriska faktorers betydelse för långa sjukskrivningar i kommuner (Organisational factors meaning for long-term sickness absence in municipalities) ” . In Work and Health , Vol. 6 , Stockholm : National Institute for Working Life . 2003(in Swedish)
   Google Scholar
• Theorell , T. 2003 . Är ökat inflytande på arbetsplatsen bra för folkhälsan? Kunskapssammanställning (Are Increased Influence in the Work Place Positive for Public Health) , Stockholm : Swedish National Institute of Public Health . (in Swedish)
   Google Scholar
• Theorell , T. , Emdad , R. , Arnetz , B. and Wingarten , A.-M. 2001 . Employee effects of an educational program for managers at an insurance company . Psychosomatic Medicine , 63 : 724 – 733 .
   PubMed Web of Science ®Google Scholar
• Vinberg , S. 2003 . “ Healthy Performance in Small Enterprises: Studies of Organizational Determinants. Lic. Thesis ” . Luleå University of Technology .
   Google Scholar
• Wolvén , L.-E. 2004 . “ Ledarskap inom tredje sektorn jämfört med stat och marknad (Leadership within third sector compared to state and market) ” . In Företagande och gemenskap: små företags kultur, samverkan och konkurrens (Business and Fellowship: Small Company Culture, Collaboration and Competition), Work Life in Transition , Edited by: Wolvén , L.-E. and Ekstedt , E. Vol. 7 , 169 – 189 . Stockholm : National Institute for Working Life . 2004(in Swedish)
   Google Scholar
• Yukl , G. 2005 . Leadership in Organisations , London : Prentice Hall .
   Google Scholar
• Yukl , G. and Fu , P. 1999 . Determinants of delegation and consultation by managers . Journal of Organizational Behavior , 20 ( 2 ) : 219 – 232 .
   Web of Science ®Google Scholar
• Zairi , M. 1994 . Leadership in TQM Implementation . The TQM Magazine , 6 ( 6 ) : 9 – 16 .
   Google Scholar