Business excellence models: limitations, reflections and further development

References

• Abdullah , M. , Hamid , M. R.A. , Mustafa , Z. , Husain , N. , Idris , F. , Suradi , N. R.M. and Ismail , W. R. 2012 . Value-based total performance excellence model: A conceptual framework for organisations . Total Quality Management & Business Excellence , 23 ( 5&6 ) : 557 – 572 .
   Web of Science ®Google Scholar
• Asif , M. , Searcy , C. , Garvare , R. and Ahmad , N. 2011 . Including sustainability in business excellence models . Total Quality Management & Business Excellence , 22 ( 7 ) : 773 – 786 . (doi:10.1080/14783363.2011.585784)
   Web of Science ®Google Scholar
• Boulter , L. , Bendell , T. and Dahlgaard , J. J. 2013 . Total quality beyond North America: A comparative analysis of the performance of European Excellence Award winners . International Journal of Operations and Production Management , 33 ( 2 ) : 197 – 215 . (doi:10.1108/01443571311295635)
   Web of Science ®Google Scholar
• Campatelli , G. , Citti , P. and Meneghin , A. 2011 . Development of a simplified approach based on EFQM Model and Six Sigma for the implementation of TQM principles in a university administration . Total Quality Management & Business Excellence , 22 ( 7 ) : 691 – 704 . (doi:10.1080/14783363.2011.585755)
   Web of Science ®Google Scholar
• Chapman , C. 2000 . The public and private faces of excellence . Quality World , 26 ( 5 ) : 30 – 32 .
   Google Scholar
• Collins , J. 2001 . Good to great: Why some companies make the leap … and others don't , New York : Harper Business Publications .
   Google Scholar
• Corbett , L. M. and Angell , L. C. 2011 . Business excellence in New Zealand: Continuous improvement, learning, and change . Total Quality Management & Business Excellence , 22 ( 7 ) : 755 – 772 . (doi:10.1080/14783363.2011.585782)
   Web of Science ®Google Scholar
• Curkovic , S. , Melnyk , S. A. , Calantone , R. and Handfield , R. B. 2000 . Validating the Malcolm Baldrige National Quality Framework through structural equation modeling . International Journal of Production Research , 38 ( 4 ) : 765 – 791 . (doi:10.1080/002075400189149)
   Web of Science ®Google Scholar
• Dahlgaard , J. J. and Dahlgaard-Park , S. M. 1999 . Integrating business excellence and innovation management: Developing a culture for innovation, creativity and learning . Total Quality Management & Business Excellence , 10 ( 4&5 ) : 465 – 472 .
   Google Scholar
• Dahlgaard , J. J. and Dahlgaard-Park , S. M. 2004 . The 4P quality strategy for breakthrough and sustainable development . European Quality , 10 ( 4 ) : 6 – 19 .
   Google Scholar
• Dahlgaard , J. J. and Dahlgaard-Park , S. M. 2006 . Lean production, six sigma quality, TQM and company culture . TQM Magazine , 18 ( 3 ) : 216 – 237 . (doi:10.1108/09544780610659961)
   Google Scholar
• Dahlgaard , J. J. , Dahlgaard-Park , S. M. and Edgeman , R. L. 1998 . Core value deployment: The need for a new renaissance . Total Quality Management & Business Excellence , 9 ( 4&5 ) : 45 – 50 .
   Google Scholar
• Dahlgaard , J. J. , Kristensen , K. and Kanji , G. 1998/2002 . Fundamentals of total quality management , London : Chapman & Hall .
   Google Scholar
• Dahlgaard , J. J. , Pettersen , J. and Dahlgaard-Park , S. M. 2011 . Quality and lean healthcare: A system for assessing and improving the health of healthcare organizations . Total Quality Management & Business Excellence , 22 ( 5 ) : 671 – 689 .
   Google Scholar
• Dahlgaard-Park , S. M. 2008 . Reviewing the European excellence model from a management control view . The TQM Journal , 20 ( 2 ) : 98 – 119 . (doi:10.1108/17542730810857345)
   Google Scholar
• Dahlgaard-Park , S. M. 2012 . Core values – The entrance to human satisfaction and commitment . Total Quality Management & Business Excellence , 23 ( 1 ) : 125 – 140 .
   Web of Science ®Google Scholar
• Dahlgaard-Park , S. M. , Chen , C. K. , Jang , J. Y. and Dahlgaard , J. J. 2013 . Diagnosing and prognosticating the quality movement – a review on the 25 years quality literature (1987–2011) . Total Quality Management & Business Excellence , 24 ( 1 )
   Google Scholar
• Dahlgaard-Park , S. M. and Dahlgaard , J. J. 2008 . “ A strategy for building sustainable innovation excellence – a Danish study ” . In Corporate sustainability as a challenge for comprehensive management , Edited by: Zink , Klaus J. 77 – 94 . Heidelberg : Physica-Verlag .
   Google Scholar
• Dahlgaard-Park , S. M. and Dahlgaard , J. J. 2010 . Organizational learnability and innovability: A system for assessing, diagnosing and improving innovations . International Journal of Quality and Service Science , 2 ( 2 ) : 153 – 175 . (doi:10.1108/17566691011057339)
   Google Scholar
• Dahlgaard-Park , S. M. , Dahlgaard , J. J. and Edgeman , R. L. 1998 . Core values: The precondition for business excellence . Total Quality Management & Business Excellence , 9 ( 4&5 ) : 51 – 55 .
   Google Scholar
• Douglas , T. J. and Judge , W. Q. 2001 . Total quality management implementation and competitive advantage: The role of structural control and exploration . Academy of Management , 44 ( 1 ) : 158 – 169 . (doi:10.2307/3069343)
   Web of Science ®Google Scholar
• European Foundation for Quality Management (EFQM). (2010). EFQM excellence model 2010. Brussels, Belgium.
   Google Scholar
• Evans , J. R. 2012 . Beyond performance excellence: Research insights from Baldrige recipient feedback . Total Quality Management & Business Excellence , 23 ( 5 ) : 489 – 506 . (doi:10.1080/14783363.2012.669547)
   Web of Science ®Google Scholar
• Fisher , C. , Dauterive , J. and Barfield , J. 2001 . Economic impact of quality awards: Does offering an award bring returns to the state? . Total Quality Management & Business Excellence , 12 ( 7 ) : 981 – 987 .
   Google Scholar
• General Accounting Office (GAO) . 1991 . A report on management practices: US companies improve performance through quality efforts , Washington , DC : United States General Accounting Office .
   Google Scholar
• Hansson , J. and Eriksson , H. 2002 . The impact of TQM on financial performance . Measuring Business Excellence , 6 ( 4 ) : 44 – 54 . (doi:10.1108/13683040210451714)
   Google Scholar
• Hausner , A. 1999 . Business success and ABEF evaluation results: On the nexus between manufacturing results and frameworks for business excellence , Wollongong : Department of Mechanical Engineering, University of Wollongong .
   Google Scholar
• Hendricks , K. B. and Singhal , V. R. 1996 . Quality awards and the market value of the firm: An empirical investigation . Management Science , 42 ( 3 ) : 415 – 436 . (doi:10.1287/mnsc.42.3.415)
   Web of Science ®Google Scholar
• Hendricks , K. B. and Singhal , V. R. 2000 . The long-run stock price performance of firms with effective TQM programs as proxied by quality award winners . Management Science , 47 ( 3 ) : 359 – 368 . (doi:10.1287/mnsc.47.3.359.9773)
   Web of Science ®Google Scholar
• Heras-Saizarbitoria , I. , Marimon , F. and Casadesus , M. 2012 . An empirical study of the relationships within the categories of the EFQM model . Total Quality Management & Business Excellence , 23 ( 5 ) : 523 – 540 . (doi:10.1080/14783363.2012.669541)
   Web of Science ®Google Scholar
• Hoisington , S. H. and Huang , T. 2000 . “ IBM Rochester correlation on measurements of employee satisfaction, cost of quality, productivity, customer satisfaction, and market share ” . In Customer centered six sigma , Edited by: Naumann , E. and Hoisington , S. 301 – 305 . Milwaukee , WI : ASQ Quality Press .
   Google Scholar
• Jackson , S. 2001 . Successfully implementing total quality management tools within healthcare: What are the key actions? . International Journal of Health Care Quality Assurance , 14 ( 4 ) : 157 – 163 . (doi:10.1108/09526860110392431)
   Google Scholar
• Jacob , R. , Madu , C. N. and Tang , C. 2004 . An empirical assessment of the financial performance of Malcolm Baldrige Award winners . International Journal of Quality & Reliability Management , 21 ( 8 ) : 897 – 914 . (doi:10.1108/02656710410551764)
   Google Scholar
• Jennings , P. and Beaver , G. 1997 . The performance and competitive advantage of small firms: A management perspective . International Small Business Journal , 15 ( 2 ) : 63 – 75 . (doi:10.1177/0266242697152004)
   Google Scholar
• Lee , S. M. , Zuckweiler , K. M. and Trimi , S. 2006 . Modernization of the Malcolm Baldrige National Quality Award . International Journal of Production Research , 44 ( 23 ) : 5089 – 5106 . (doi:10.1080/00207540500161043)
   Web of Science ®Google Scholar
• Liker , J. K. 2004 . The Toyota Way-14 management principles from the world's greatest manufacturer , New York : McGraw-Hill .
   Google Scholar
• Lu , D. , Betts , A. and Croom , S. 2011 . Re-investigating business excellence: Values, measures and a framework . Total Quality Management & Business Excellence , 22 ( 12 ) : 1263 – 1276 . (doi:10.1080/14783363.2011.631336)
   Web of Science ®Google Scholar
• Main , J. 1991 . Is the Baldrige overblown? . Fortune , 124 ( 1 ) : 62 – 65 .
   Web of Science ®Google Scholar
• Mann , R. 2011 . Awareness and impact of business excellence in Asia . Total Quality Management & Business Excellence , 22 ( 12 ) : 1237 – 1258 .
   Google Scholar
• McTeer , M. M. and Dale , B. G. 1994 . Are the ISO 9000 series of quality management system standards of value to small companies? . European Journal of Purchasing & Supply Management , 1 ( 4 ) : 227 – 235 . (doi:10.1016/0969-7012(95)00012-7)
   Google Scholar
• Melnyk , S. A. and Denzler , D. R. 1996 . Operations management: A value-driven approach , Chicago , IL : Irwin .
   Google Scholar
• Miller , D. 1993 . The architecture of simplicity . The Academy of Management Review , 18 ( 1 ) : 116 – 138 .
   Web of Science ®Google Scholar
• Mohammad , M. , Mann , R. , Grigg , N. and Wagner , J. P. 2011 . Business excellence models: An overarching framework for managing and aligning multiple organisational improvement initiatives . Total Quality Management & Business Excellence , 22 ( 11 ) : 1213 – 1236 . (doi:10.1080/14783363.2011.624774)
   Web of Science ®Google Scholar
• Oakland , J. S. 1999 . Total organizational excellence: Achieving world-class performance , Oxford : Butterworth-Heinemann .
   Google Scholar
• Peters , T. J. and Waterman , R. H. 1982 . In search of excellence: Lessons from America's best-run companies , New York : Harper & Row .
   Google Scholar
• Porter , L. J. and Tanner , S. J. 2004 . Assessing business excellence: A guide to business excellence and self-assessment , 2 , Oxford : Butterworth-Heinemann .
   Google Scholar
• Powell , T. C. 1995 . TQM as competitive advantage: A review and empirical study . Strategic Management Journal , 16 ( 1 ) : 15 – 37 . (doi:10.1002/smj.4250160105)
   Web of Science ®Google Scholar
• Stephens , P. R. , Evans , J. R. and Matthews , C. H. 2005 . Importance and implementation of Baldrige practices for small businesses . The Quality Management Journal , 12 ( 3 ) : 21 – 38 .
   Google Scholar
• Wilkes , N. and Dale , B. G. 1998 . Attitudes to self-assessment and quality awards: A study in small and medium-sized companies . Journal of Total Quality Management , 9 ( 8 ) : 731 – 739 . (doi:10.1080/0954412988208)
   Web of Science ®Google Scholar
• Wisner , J. D. and Eakins , S. G. 1994 . A performance assessment of the US Baldrige Quality Award winners . International Journal of Quality & Reliability Management , 11 ( 2 ) : 8 – 25 . (doi:10.1108/02656719410051643)
   Google Scholar