591
Views
17
CrossRef citations to date
0
Altmetric
Original Articles

Quality management effects in certified Serbian companies producing food of animal origin

, , , , &

References

  • Alimentarius, C. (2009). Food hygeine – basic texts, Rome: World Health Organisation & Food and Agriculture Organization of the United Nations.
  • Alsaleh, N.A. (2007). Application of quality tools by the Saudi food industry. The TQM Magazine, 19(2), 150–161. doi: 10.1108/09544780710729999
  • Arauz, R., & Suzuki, H. (2004). ISO 9000 performance in Japanese industries. Total Quality Management & Business Excellence, 15(1), 3–33. doi: 10.1080/1478336032000149072
  • Bayo-Moriones, A., & Merino-Díaz de Cerio, J. (2001). Quality management and high performance work practices: Do they coexist?. International Journal of Production Economics, 73(3), 251–259. doi: 10.1016/S0925-5273(01)00089-5
  • Beheshti, H.M., & Lollar, J. (2003). An empirical study of USSMEs using TQM. Total Quality Management & Business Excellence, 14(8), 839–847. doi: 10.1080/1478336032000090798
  • BSI. (2006). BSI PAS 99:2006 – specification of common management system requirements as a framework for integration. London: Author.
  • CAC. (2003). CAC/RCP 1–1969, rev.4–2003 recommended international code of practice – general principles of food hygiene. Joint FAO/WHO Food Standards Programme, FAO, Viale delle Terme di Caracalla, Rome, Italy.
  • Cândido, C.J.F., & Santos, S. (2011). Is TQM more difficult to implement than other transformational strategies?. Total Quality Management & Business Excellence, 22(11), 1139–1164. doi: 10.1080/14783363.2011.625185
  • Cockalo, D., Djordjevic, D., & Sajfert, Z. (2011). Elements of the model for customer satisfaction: Serbian economy research. Total Quality Management & Business Excellence, 22(8), 807–832. doi: 10.1080/14783363.2011.597583
  • Deming, W.E. (1986). Out of crisis, Cambridge, MA: MIT Press.
  • Dereli, T., Durmuşoğlu, A., Delibaş, D., & Avlanmaz, N. (2011). An analysis of the papers published in total quality management & business excellence from 1995 through 2008. Total Quality Management & Business Excellence, 22(3), 373–386. doi: 10.1080/14783363.2010.532337
  • DG SANCO. (2012). List of Serbian establishments approved for export to the EU. EU Directorate-General for Health and Consumers. Retrieved from https://webgate.ec.europa.eu/sanco/traces/output/RS/
  • Djekic, I., Tomasevic, I., & Radovanovic, R. (2011). Quality and food safety issues revealed in certified food companies in three Western Balkans countries. Food Control, 22(11), 1736–1741. doi: 10.1016/j.foodcont.2011.04.006
  • European Commission. (2012). Serbia is a candidate country for EU accession. Brussels: Office for Official Publications of the European Communities.
  • Eurostat. (2008). NACE rev.2 statistical classification of economic activities in the European Community. Brussels: Office for Official Publications of the European Communities.
  • Fotopoulos, C., & Psomas, E. (2009). The use of quality management tools and techniques in ISO 9001:2000 certified companies: The Greek case. International Journal of Productivity and Performance Management, 58(6), 564–580. doi: 10.1108/17410400910977091
  • Fotopoulos, C.V., Psomas, E.L., & Vouzas, F. (2010). Investigating total quality management practice's inter-relationships in ISO 9001:2000 certified organisations. Total Quality Management & Business Excellence, 21(5), 503–515. doi: 10.1080/14783363.2010.481512
  • Gotzamani, K. (2010). Results of an empirical investigation on the anticipated improvement areas of the ISO 9001:2000 standard. Total Quality Management & Business Excellence, 21(6), 687–704. doi: 10.1080/14783363.2010.483101
  • Gyani, G.J. (2008). Effectiveness of QMS certification process. Total Quality Management & Business Excellence, 19(3), 263–279. doi: 10.1080/14783360701601843
  • Ishikawa, K. (1986). Guide to quality control, Tokyo: Asian Productivity Organization.
  • ISO. (2001). ISO 15161:2001 guidelines on the application of ISO 9001:2000 for the food and drink industry. Geneva, Switzerland: Author.
  • ISO. (2005). ISO 22000:2005 food safety management systems – requirements for any organization in the food chain. Geneva, Switzerland: Author.
  • ISO. (2006a). ISO 8587:2006. Sensory analysis – methodology – ranking. Geneva, Switzerland: Author.
  • ISO. (2006b). ISO 17021:2006 conformity assessment – requirements for bodies providing audit and certification of management systems. Geneva, Switzerland: Author.
  • ISO. (2008). ISO 9001:2008 quality management systems – requirements. Geneva, Switzerland: Author.
  • ISO. (2009). ISO 9004:2009 managing for the sustained success of an organisation – a quality management approach. Geneva, Switzerland: Author.
  • ISO. (2010). The ISO survey of certifications 2010. Geneva, Switzerland: Author.
  • Juran, J.M. (1998). Juran's quality handbook, New York: McGraw-Hill Professional.
  • Karipidis, P., Athanassiadis, K., Aggelopoulos, S., & Giompliakis, E. (2009). Factors affecting the adoption of quality assurance systems in small food enterprises. Food Control, 20(2), 93–98. doi: 10.1016/j.foodcont.2008.02.008
  • Lagrosen, Y., & Lagrosen, S. (2005). The effects of quality management – a survey of Swedish quality professionals. International Journal of Operations & Production Management, 25(9–10), 940–952. doi: 10.1108/01443570510619464
  • Luning, P.A., & Marcelis, W. (2007). A conceptual model of food quality management functions based on a techno-managerial approach. Trends in Food Science & Technology, 18(3), 159–166. doi: 10.1016/j.tifs.2006.10.021
  • Psomas, E.L., & Fotopoulos, C. (2010). Total quality management practices and results in food companies. International Journal of Productivity and Performance Management, 59(7), 668–687. doi: 10.1108/17410401011075657
  • Rodriguez-Anton, J.M., & Alonso-Almeida, M.M. (2011). Quality certification systems and their impact on employee satisfaction in services with high levels of customer contact. Total Quality Management & Business Excellence, 22(2), 145–157. doi: 10.1080/14783363.2010.529640
  • Ropkins, K., & Beck, A. (2000). Evaluation of worldwide approaches to the use of HACCP to control food safety. Trends in Food Science & Technology, 11(1), 10–21. doi: 10.1016/S0924-2244(00)00036-4
  • Sampaio, P., Saraiva, P., & Rodrigues, A. (2009). An analysis of ISO 9000 data in the world and the European Union. Total Quality Management & Business Excellence, 20(12), 1303–1320. doi: 10.1080/14783360903250597
  • Serbia (2011). Statistical yearbook of the Republic of Serbia, Belgrade: Statistical Office of the Republic of Serbia.
  • Serbia (2012). Register of certified companies, Belgrade: Serbian Chamber of Commerce.
  • Smiljanic, S., Grozdanic, R., Jaksic, B., & Djekic, I. (2000). Survey on achieved effects of implemented quality management systems in Yugoslav organizations (in Serbian). In V. Majstorovic (Ed.) Business excelence for the new milenium, (pp. 291–295). Belgrade: JUSK (Yugoslav Association for Standardization and Quality.
  • Sousa, R., & Voss, C. (2002). Quality management re-visited: A reflective review and agenda for future research. Journal of Operations Management, 20(1), 91–109. doi: 10.1016/S0272-6963(01)00088-2
  • Sousa, S.D., Aspinwall, E., Sampaio, P.A., & Rodrigues, A. (2005). Performance measures and quality tools in Portuguese small and medium enterprises: Survey results. Total Quality Management & Business Excellence, 16(2), 277–307. doi: 10.1080/14783360500054434
  • Tague, N.R. (2004). The quality toolbox, Milwaukee, WI: ASQ Quality Press.
  • Tanner, B. (2000). Independent assessment by third-party certification bodies. Food Control, 11(5), 415–417. doi: 10.1016/S0956-7135(99)00055-9
  • Tarí, J.J., Molina, J.F., & Castejón, J.L. (2007). The relationship between quality management practices and their effects on quality outcomes. European Journal of Operational Research, 183(2), 483–501. doi: 10.1016/j.ejor.2006.10.016
  • Van Der Spiegel, M., Luning, P.A., De Boer, W.J., Ziggers, G.W., & Jongen, W.M.F. (2006). Measuring effectiveness of food quality management in the bakery sector. Total Quality Management & Business Excellence, 17(6), 691–708. doi: 10.1080/14783360600594248
  • van der Wiele, T., van Iwaarden, J., Williams, R., & Eldridge, S. (2011). A new foundation for quality management in the business environment of the twenty-first century. Total Quality Management & Business Excellence, 22(5), 587–598. doi: 10.1080/14783363.2011.568264
  • Wu, S.-I., Chen, J.-H. (2011). Comparison between manufacturing companies that are ISO certified and those that are not certified using performance measurement model. Total Quality Management & Business Excellence, 22(8), 869–890. doi: 10.1080/14783363.2011.593860
  • Yusuf, Y., Gunasekaran, A., & Dan, G. (2007). Implementation of TQM in China and organisation performance: An empirical investigation. Total Quality Management & Business Excellence, 18(5), 509–530. doi: 10.1080/14783360701239982
  • Zhang, Z. (2000). Developing a model of quality management methods and evaluating their effects on business performance. Total Quality Management, 11(1), 129–137. doi: 10.1080/0954412007071

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.