Influence of quality on employee results: the case of rural accommodations in Spain

References

• Ahire, S. L., Golhar, D. Y., & Waller, M. A. (1996). Development and validation of TQM implementation constructs. Decision Sciences, 27(1), 23–56. doi: 10.1111/j.1540-5915.1996.tb00842.x
   Web of Science ®Google Scholar
• Ahmad, S., & Schroeder, R. G. (2002). The importance of recruitment and selection process for sustainability of total quality management. International Journal of Quality & Reliability Management, 19(5), 540–550. doi: 10.1108/02656710210427511
   Google Scholar
• Al-Marri, K., Moneim, M. Baheeg Ahmed, A., & Zairi, M. (2007). Excellence in service: An empirical study of the UAE banking sector. International Journal of Quality & Reliability Management, 24(2), 164–176. doi: 10.1108/02656710710722275
   Google Scholar
• ALNasser, A., Yusoff, R. Z., & Islam, R. (2013). Relationship between hard total quality management practices and organizational performance in municipalities. American Journal of Applied Sciences, 10(10), 1214–1223. doi: 10.3844/ajassp.2013.1214.1223
   Google Scholar
• Alsarayreh, B., & Khudair, H. (2012). Structural equation modeling analysis between enabler and results in EFQM model; A case study in vocational training corporation in Jordan. International Journal of Innovative Technology and Exploring Engineering (IJITEE) ISSN: 2278–3075, 1(3), 52–55.
   Google Scholar
• Alsughayir, A. (2014). Does practicing total quality management affect employee job satisfaction in Saudi Arabian organizations? European Journal of Business and Management, 6(3), 169–175.
   Google Scholar
• Al-Tarawneh, H. A., & Ahmad, H. (2010). Total quality management and leadership an experimental investigation of ISO certified companies in Jordan. Interdisciplinary Journal of Contemporary Research Business, 2, 382–398.
   Google Scholar
• Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423. doi: 10.1037/0033-2909.103.3.411
   Web of Science ®Google Scholar
• Anderson, J. C., Rungtusanatham, M., & Schroeder, R. G. (1994). A theory of quality management underlying the Deming management method. Academy of Management Review, 19(3), 472–509.
   Web of Science ®Google Scholar
• Anderson, J. C., Rungtusanatham, M., Schroeder, R. G., & Devaraj, S. (1995). A path analytic model of a theory of quality management underlying the deming management method: Preliminary empirical findings. Decision Sciences, 26(5), 637–658. doi: 10.1111/j.1540-5915.1995.tb01444.x
   Web of Science ®Google Scholar
• Antony, J., Leung, K., Knowles, G., & Gosh, S. (2002). Critical success factors of TQM implementation in Hong Kong industries. International Journal of Quality & Reliability Management, 19(5), 551–566. doi: 10.1108/02656710210427520
   Google Scholar
• Bagozzi, R. P., & Baumgartner, H. (1994). The evaluation of structural equation models and hypothesis testing. In R. Bagozzi (Ed.), Principles of marketing research (pp. 386–422). Cambridge, MA: Blackwell.
   Google Scholar
• Balci, F. (2011). The effects of education on police officer job satisfaction: The case of Turkish national police. International Journal of Human Sciences, 8(2), 265–285.
   Google Scholar
• Black, S. (1995). An empirical model for total quality management. Total Quality Management, 6(2), 149–164. doi: 10.1080/09544129550035495
   Web of Science ®Google Scholar
• Black, S. A., & Porter, L. J. (1996). Identification of the critical factors of TQM. Decision Sciences, 27(1), 1–21. doi: 10.1111/j.1540-5915.1996.tb00841.x
   Web of Science ®Google Scholar
• Boothby, J. L., & Clements, C. B. (2002). Job satisfaction of correctional psychologists: Implications for recruitment and retention. Professional Psychology: Research and Practice, 33(3), 310–315. doi: 10.1037/0735-7028.33.3.310
   Web of Science ®Google Scholar
• Boselie, P., & Van der Wiele, T. (2002). Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave. Managing Service Quality: An International Journal, 12(3), 165–172. doi: 10.1108/09604520210429231
   Google Scholar
• Bou-Llusar, J. C., Escrig-Tena, A. B., Roca-Puig, V., & Beltrán-Martín, I. (2005). To what extent do enablers explain results in the EFQM excellence model? An empirical study. International Journal of Quality and Reliability Management, 22, 337–353. doi: 10.1108/02656710510591192
   Google Scholar
• Brief, A. P., & Weiss, H. M. (2001). Organizational behavior: Affect in the workplace. Annual review of psychology, 53(1), 279–307.
   Google Scholar
• Brunetto, Y., & Farr-Wharton, R. (2003). The commitment and satisfaction of lower-ranked police officers: Lessons for management. Policing: An International Journal of Police Strategies & Management, 26(1), 43–63. doi: 10.1108/13639510310460297
   Web of Science ®Google Scholar
• Camisón, C., Cruz, S., & González, T. (2007). Gestión de la calidad: Conceptos, enfoques, modelos y sistemas. Madrid: Pearson.
   Google Scholar
• Camp, S. D., & Lambert, E. G. (2006). The influence of organizational incentives on absenteeism. Criminal Justice Policy Review, 17(2), 144–172. doi: 10.1177/0887403405280361
   Google Scholar
• Chang, C. C., Chiu, C. M., & Chen, C. A. (2010). The effect of TQM practices on employee satisfaction and loyalty in government. Total Quality Management, 21(12), 1299–1314. doi: 10.1080/14783363.2010.530796
   Web of Science ®Google Scholar
• Chapman, R., & Al-Khawaldeh, K. (2002). TQM and labour productivity in Jordanian industrial companies. The TQM magazine, 14(4), 248–262. doi: 10.1108/09544780210429861
   Google Scholar
• Chin, K. S., & Sofian, S. (2011). The Impact of human capital and total quality management on corporate performance: A review. Interdisciplinary Journal of Contemporary Research in Business, 3(3), 1091–1100.
   Google Scholar
• Churchill Jr., G. A. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16, 64–73. doi: 10.2307/3150876
   Web of Science ®Google Scholar
• Claver, E., Tari, J. J., & Molina, J. F. (2003). Critical factors and results of quality management: An empirical study. Total Quality Management and Business Excellence, 14(1), 91–118. doi: 10.1080/14783360309709
   Web of Science ®Google Scholar
• Cole, R. E. (1992). The quality revolution. Production and Operations Management, 1(1), 118–120. doi: 10.1111/j.1937-5956.1992.tb00343.x
   Google Scholar
• Cruickshank, M. T. (2000). Developing a quality culture within a school of nursing in higher education (Doctoral dissertation, University of Western Sydney, Hawkesbury).
   Google Scholar
• Curkovic, S., Melnyk, S., Calantone, R., & Handfield, R. (2000). Validating the Malcolm Baldrige National Quality Award framework through structural equation modelling. International Journal of Production Research, 38(4), 765–791. doi: 10.1080/002075400189149
   Web of Science ®Google Scholar
• Dahlgaard, J. J., Chen, C. K., Jang, J. Y., Banegas, L. A., & Dahlgaard-Park, S. M. (2013). Business excellence models: Limitations, reflections and further development. Total Quality Management and Business Excellence, 24(5–6), 519–538. doi: 10.1080/14783363.2012.756745
   Web of Science ®Google Scholar
• Dahlgaard, J. J., Kristensen, K., & Kanji, G. K. (1998). Fundamentals of total quality management. London: Chapman & Hall.
   Google Scholar
• Dahlgaard-Park, S. M. (2012). Core values – The entrance to human satisfaction and commitment. Total Quality Management and Business Excellence, 23(2), 125–140. doi: 10.1080/14783363.2012.655067
   Web of Science ®Google Scholar
• Dale, B. G. (1999). Managing quality (3rd ed.). Oxford: Blackwell.
   Google Scholar
• Dean, J. W., & Bowen, D. E. (1994). Management theory and total quality: Improving research and practice through theory development. Academy of Management Review, 19(3), 392–418.
   Web of Science ®Google Scholar
• EFQM. (2013). EFQM model for business excellence: Company guidelines. Brussels: Author.
   Google Scholar
• Eskildsen, J. K. (1998). Identifying the vital few using the European foundation for quality management model. Total Quality Management, 9, 92–94. doi: 10.1080/0954412988631
   Google Scholar
• Eskildsen, J. K., & Dahlgaard, J. J. (2000). A causal model for employee satisfaction. Total Quality Management, 11(8), 1081–1094. doi: 10.1080/095441200440340
   Web of Science ®Google Scholar
• Eskildsen, J. K., Kristensen, K., & Juhl, H. J. (2002). Trends in EFQM criterion weights. The case of Denmark 1998-2001. Measurement Business Excellence, 6, 22–28.
   Google Scholar
• Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1994). A framework for quality management research and an associated measurement instrument. Journal of Operations management, 11(4), 339–366. doi: 10.1016/S0272-6963(97)90004-8
   Google Scholar
• Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1995). The impact of quality management practices on performance and competitive advantage. Decision Sciences, 26(5), 659–691. doi: 10.1111/j.1540-5915.1995.tb01445.x
   Web of Science ®Google Scholar
• Fotopoulos, C. B., & Psomas, E. L. (2009). The impact of ‘soft’ and ‘hard’ TQM elements on quality management results. International Journal of Quality and Reliability Management, 26(2), 150–163. doi: 10.1108/02656710910928798
   Google Scholar
• Gardner, D., & Carlopio, J. (1996). Employee affective reactions to organizational quality efforts. International Journal of Quality Science, 1(3), 39–49. doi: 10.1108/13598539610152480
   Google Scholar
• Garvin, D. A. (1983). Quality on the line. Harvard Business Review, 61(5), 64–75.
   Web of Science ®Google Scholar
• Gorenak, I., & Pagon, M. (2006). Vpliv organizacijskega komuniciranja na zadovoljstvo policistov pri delu. Organizacija, 39(4), 247–253.
   Google Scholar
• Grandzol, J. R., & Gershon, M. (1998). A survey instrument for standardizing TQM modeling research. International Journal of Quality Science, 3(1), 80–105. doi: 10.1108/13598539810203887
   Google Scholar
• Gray, J., Densten, I., & Sarros, J. (2003). A matter of size: does organisational culture predict job satisfaction in small organisations?. In 17th Annual ANZAM Conference (ANZAM 2 December 2003 to 5 December 2003) (pp. 1–9). Promaco Conventions Pty Ltd, Fremantle, Australia.
   Google Scholar
• Guimaraes, T. (1996). TQM's impact on employee attitudes. The TQM Magazine, 8(1), 20–25. doi: 10.1108/09544789610107225
   Google Scholar
• Guimaraes, T. (1997). Assessing employee turnover intentions before/after TQM. International Journal of Quality & Reliability Management, 14(1), 46–63. doi: 10.1108/02656719710156770
   Google Scholar
• Hackman, J. R., & Oldham, G. R. (1980). Work redesign (Vol. 72). Reading, MA: Addison-Wesley.
   Google Scholar
• Hackman, J. R., & Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, 40, 309–342. doi: 10.2307/2393640
   Web of Science ®Google Scholar
• Hafeez, K., Malak, N., & Abdelmeguid, H. (2006). A framework for TQM to achieve business excellence. Total Quality Management and Business Excellence, 17(9), 1213–1229. doi: 10.1080/14783360600750485
   Web of Science ®Google Scholar
• Hair, J., Anderson, R., Tathaman, R., & Black, W. (1999). Análisis Multivariante (5th ed.). Madrid: Prentice Hall.
   Google Scholar
• Hamermesh, D. S. (2001). The changing distribution of job satisfaction. Journal of Human Resources, 36(1), 1–30. doi: 10.2307/3069668
   Web of Science ®Google Scholar
• Hasan, M., & Kerr, R. M. (2003). The relationship between total quality management practices and organisational performance in service organisations. The TQM Magazine, 15(4), 286–291. doi: 10.1108/09544780310486191
   Google Scholar
• Hawkins, D. E., & Lee, Y. T. (1990). An empirical analysis of organizational commitment among American hotel sales and marketing professionals. Hospitality Research Journal, 14(2), 103–112. doi: 10.1177/109634809001400212
   Google Scholar
• Heslop, P., Smith, G. D., Metcalfe, C., Macleod, J., & Hart, C. (2002). Change in job satisfaction and its association with self-reported stress, cardiovascular risk factors and mortality. Social Science and Medicine, 54, 1589–1599. doi: 10.1016/S0277-9536(01)00138-1
   PubMed Web of Science ®Google Scholar
• Hietschold, N., Reinhardt, R., & Gurtner, S. (2014). Measuring critical success factors of TQM implementation successfully – A systematic literature review. International Journal of Production Research, 52(21), 6254–6272. doi: 10.1080/00207543.2014.918288
   Web of Science ®Google Scholar
• Howard, W., Howard Donofrio, H., & Boles, J. S. (2004). Inter-domain work-family, family-work conflict and police work satisfaction. Policing: An International Journal of Police Strategies and Management, 27(3), 380–395. doi: 10.1108/13639510410553121
   Web of Science ®Google Scholar
• Hsu, H. L., & Chen, Y. L. (2013). The effects of total quality management and organizational learning on business performance: Evidence from Taiwanese insurance industries. Journal of Total Quality Management, 51, 86–97.
   Google Scholar
• Johnson, R. R. (2012). Police officer job satisfaction: A multidimensional analysis. Police Quarterly, 15(2), 157–176. doi: 10.1177/1098611112442809
   Web of Science ®Google Scholar
• Joreskog, K. G., & Sorbom, D. (1988). PRELIS: A preprocessor for LISREL. Mooresville, NC: Scientific Software.
   Google Scholar
• Joreskog, K. G., & Sorbom, D. (1993). LISREL 8: User's reference guide. Chicago, IL: Scientific Software.
   Google Scholar
• Kang, I., Jeon, S., Lee, S., & Lee, C. K. (2005). Investigating structural relations affecting the effectiveness of service management. Tourism Management, 26(3), 301–310. doi: 10.1016/j.tourman.2004.02.006
   Web of Science ®Google Scholar
• Kanji, G. K., (1998). Measurement of business excellence. Total Quality Management. 9(7), 633–643. doi: 10.1080/0954412988325
   Web of Science ®Google Scholar
• Karia, N., & Hasmi Abu Hassan Asaari, M. (2006). The effects of total quality management practices on employees’ work-related attitudes. The TQM Magazine, 18(1), 30–43. doi: 10.1108/09544780610637677
   Google Scholar
• Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management, 21(4), 405–435. doi: 10.1016/S0272-6963(03)00004-4
   Web of Science ®Google Scholar
• Kooij, D. T., Jansen, P. G., Dikkers, J. S., & De Lange, A. H. (2010). The influence of age on the associations between HR practices and both affective commitment and job satisfaction: A meta-analysis. Journal of Organizational Behavior, 31(8), 1111–1136. doi: 10.1002/job.666
   Web of Science ®Google Scholar
• Kristensen, K., Jørn Juhl, H., & Eskildsen, J. (2001). Benchmarking excellence. Measuring Business Excellence, 5(1), 19–24. doi: 10.1108/13683040010362256
   Google Scholar
• Lam, S. K. (1995). The impact of total quality management on front-line supervisors and their work. Total Quality Management, 6(1), 1–6. doi: 10.1080/09544129550035576
   Google Scholar
• Lam, S. K. (1996). TQM and its impact on middle managers and front-line workers. Journal of Management Development, 15(7), 37–46. doi: 10.1108/02621719610122794
   Google Scholar
• Lambert, E. G., Edwards, C., Camp, S. D., & Saylor, W. G. (2005). Here today, gone tomorrow, back again the next day: Antecedents of correctional absenteeism. Journal of Criminal Justice, 33(2), 165–175. doi: 10.1016/j.jcrimjus.2004.12.008
   Web of Science ®Google Scholar
• Lee, S. M., Rho, B. H., & Lee, S. G. (2003). Impact of Malcolm Baldrige National Quality Award criteria on organizational quality performance. International Journal of Production Research, 41(9), 2003–2020. doi: 10.1080/0020754031000077329
   Web of Science ®Google Scholar
• Locke, E. A. (1969). What is job satisfaction? Organizational Behaviour and Human Performance, 4(4), 309–336. doi: 10.1016/0030-5073(69)90013-0
   Web of Science ®Google Scholar
• Luque Martínez, T. (2000). Técnicas de análisis de datos en investigación de mercados. Madrid: Pirámide.
   Google Scholar
• MacKain, S. J., Myers, B., Ostapiej, L., & Newman, R. A. (2010). Job satisfaction among psychologists working in state prisons: The relative impact of facets assessing economics, management, relationships, and perceived organizational support. Criminal Justice and Behavior, 37(3), 306–318. doi: 10.1177/0093854809357420
   Web of Science ®Google Scholar
• Magd, H. A. (2014). TQM constructs development and validation in the context of Egyptian manufacturing sector: A snapshot perspective. Paper #: 07–1DK, 1–16.
   Google Scholar
• Maister, D. H. (2003). Practice what you preach: What managers must do to create a high achievement culture. New York, NY: Simon and Schuster.
   Google Scholar
• Mak, B. L. (2011). ISO certification in the tour operator sector. International Journal of Contemporary Hospitality Management, 23(1), 115–130. doi: 10.1108/09596111111101706
   Web of Science ®Google Scholar
• Meyer, J. P., Becker, T. E., & Vandenberghe, C. (2004). Employee commitment and motivation: A conceptual analysis and integrative model. Journal of Applied Psychology, 89(6), 991–1007. doi: 10.1037/0021-9010.89.6.991
   PubMed Web of Science ®Google Scholar
• Moon, J. Y., Lee, S. C., Yong-Seung, P., & Suh, Y. H. (2011). A study on the causal relationships in the Korean National Quality Award model. Total Quality Management and Business Excellence, 22(7), 705–726. doi: 10.1080/14783363.2011.585767
   Web of Science ®Google Scholar
• Motwani, J. (2001). Critical factors and performance measures of TQM. The TQM Magazine, 13(4), 292–300. doi: 10.1108/13683040010362300
   Google Scholar
• Moullin, M. (2011). Using the public sector scorecard to measure and improve performance. Perspectives on Performance, 8(3), 37–40.
   Google Scholar
• Nalla, M. K., Rydberg, J., & Meško, G. (2011). Organizational factors, environmental climate, and job satisfaction among police in Slovenia. European Journal of Criminology, 8(2), 144–156. doi: 10.1177/1477370810395317
   Web of Science ®Google Scholar
• Noorliza, K. (1999). The impact of TQM practice on employees’ work-related attitudes. MBA unpublished research report, University Science Malaysia, Penang.
   Google Scholar
• Noorliza, K., & Zainal, A. A. (2000). Quality practices that pay: Empowerment and teamwork. Malaysian Management Review, 35(2), 66–76.
   Google Scholar
• Nunnally, J., 1979. Psychometric theory. New York: McGraw-Hill.
   Google Scholar
• Nurosis, M. J. (1993). SPSS. Statistical Data Análisis. Chicago: SPSS Inc.
   Google Scholar
• Oakland, J. S. (1989). Total quality management: A pictorial guide for managers. Oxford: Butterworth-Heineman.
   Google Scholar
• Oakland, J. S., & Oakland, S. (1998). The links between people management, customer satisfaction and business results. Total Quality Management, 9(4–5), 185–190. doi: 10.1080/0954412988866
   Google Scholar
• Oakland, S., & Oakland, J. S. (2001). Current people management activities in world-class organizations. Total Quality Management, 12(6), 773–788. doi: 10.1080/09544120120075370
   Web of Science ®Google Scholar
• Ooi, K. B., Abu Bakar, N., Arumugam, V., Vellapan, L., & Kim Yin Loke, A. (2007). Does TQM influence employees’ job satisfaction? An empirical case analysis. International Journal of Quality and Reliability Management, 24(1), 62–77. doi: 10.1108/02656710710720330
   Google Scholar
• Ooi, K. B., Arumugam, V., Safa, M. S., & Bakar, N. A. (2007). HRM and TQM: Association with job involvement. Personnel Review, 36(6), 939–962. doi: 10.1108/00483480710822445
   Web of Science ®Google Scholar
• Ooi, K. B., Arumugam, V., Teh, P. L., & Yee-Loong Chong, A. (2008). TQM practices and its association with production workers. Industrial Management and Data Systems, 108(7), 909–927. doi: 10.1108/02635570810897991
   Web of Science ®Google Scholar
• Osseo-Asare, A. E., & Longbottom, D. (2002). The need for education and training in the EFQM Model for quality management in UK higher-education institutions. Quality Assurance in Education, 10(1), 26–36. doi: 10.1108/09684880210416085
   Google Scholar
• Pannirselvam, G. P., & Ferguson, L. A. (2001). A study of the relationship between the Baldrige categories. International Journal of Quality and Reliability Management, 18(1), 14–37. doi: 10.1108/02656710110364468
   Google Scholar
• Porter, L. J., & Parker, A. J. (1993). Total quality management – The critical success factors. Total Quality Management, 4(1), 13–22. doi: 10.1080/09544129300000003
   Google Scholar
• Powell, T. C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16(1), 15–37. doi: 10.1002/smj.4250160105
   Web of Science ®Google Scholar
• Prajogo, D. I., & Mc Dermott, C. M. (2005). The relationship between TQM practices and organizational culture. International Journal of Operations and Production Management, 25(11), 1101–1122. doi: 10.1108/01443570510626916
   Web of Science ®Google Scholar
• Psomas, E. L., Fotopoulos, C. V., & Dimitrios, P. K. (2010). Critical factors for effective implementation of ISO 9001 in SME service companies. Managing Service Quality, 20(5), 440–457. doi: 10.1108/09604521011073731
   Web of Science ®Google Scholar
• Qu, H., & Tse, S. C. (1996). An analysis of employees’ expectations and satisfaction levels and turnover in the Hong Kong hotel industry. Tourism Recreation Research, 21(2), 15–23. doi: 10.1080/02508281.1996.11014771
   Google Scholar
• Quazi, H. A., Jemangin, J., Kit, L. W., & Kian, C. L. (1998). Critical factors in quality management and guidelines for self-assessment, the case of Singapore. Total Quality Management, 9(1), 35–55. doi: 10.1080/0954412989252
   Web of Science ®Google Scholar
• Rao, S. S., Solis, L. E., & Raghunathan, T. S. (1999). A framework for international quality management research: Development and validation of a measurement instrument. Total Quality Management, 10, 1047–1075. doi: 10.1080/0954412997226
   Web of Science ®Google Scholar
• Ravichandran, T., & Rai, A. (2000). Total quality management in information systems development: Key constructs and relationships. Journal of Management in Information Systems, 16(3), 119–155. doi: 10.1080/07421222.1999.11518259
   Web of Science ®Google Scholar
• Robinson, A., & Head, K. (1983). Measures of occupational attitudes and occupational characteristics. Survey Research Centre, Michigan.
   Google Scholar
• Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, 127(1), 13–26. doi: 10.1016/j.ijpe.2010.02.013
   Web of Science ®Google Scholar
• Sakanovič, Z., & Mayer, J. (2006). Nekateri vidiki vodenja in njihov vpliv na organizacijsko klimo in zadovoljstvo zaposlenih v slovenski policiji [Some of the aspects of leadership and their impact on organizational the climate and satisfaction of the employees in the Slovenian Police]. Organizacija, 39(4), 247–253.
   Google Scholar
• Samson, D., & Terziovski, M. (1999). The relationship between total quality management practices and operational performance. Journal of Operations Management, 17(4), 393–409. doi: 10.1016/S0272-6963(98)00046-1
   Google Scholar
• Santos-Vijande, M. L., & Alvarez-Gonzalez, L. I. (2007). TQM and firms performance: An EFQM excellence model research based survey. International Journal of Business Science and Applied Management, 2(2), 21–41.
   Google Scholar
• Saraph, J. V., Benson, P. G., & Schroeder, R. G. (1989). An instrument for measuring the critical factors of quality management. Decision Sciences, 20(4), 810–829. doi: 10.1111/j.1540-5915.1989.tb01421.x
   Web of Science ®Google Scholar
• Savic, M., Djordjevic, P., Nikolic, D., Mihajlovic, I., & Zivkovic, Z. (2013). Modeling the influence of EFQM criteria on employee's satisfaction and loyalty in transition economy: The study of banking sector in Serbia. Serbian Journal of Management, 9(1), 15–30. doi: 10.5937/sjm9-4972
   Google Scholar
• Schwepker, C. H. (2001). Ethical climate's relationship to job satisfaction, organizational commitment and turnover intention in the salesforce. Journal of Business Research, 54(1), 39–52. doi: 10.1016/S0148-2963(00)00125-9
   Web of Science ®Google Scholar
• Sharma, S. (1996). Applied multivariate techniques. New York, NY: John Wiley & Sons.
   Google Scholar
• Sila, I. (2007). Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study. Journal of Operations Management, 25(1), 83–109. doi: 10.1016/j.jom.2006.02.003
   Web of Science ®Google Scholar
• Sila, I., & Ebrahimpour, M. (2002). An investigation of the total quality management survey based research published between 1989 and 2000: A literature review. International Journal of Quality and Reliability Management, 19(7), 902–970. doi: 10.1108/02656710210434801
   Google Scholar
• Sila, I., & Ebrahimpour, M. (2005). Critical linkages among TQM factors and business results. International Journal of Operations and Production Management, 25(11), 1123–1155. doi: 10.1108/01443570510626925
   Web of Science ®Google Scholar
• Sit, W. Y., Ooi, K. B., Lin, B., & Yee-Loong Chong, A. (2009). TQM and customer satisfaction in Malaysia's service sector. Industrial Management and Data Systems, 109(7), 957–975. doi: 10.1108/02635570910982300
   Web of Science ®Google Scholar
• Spector, P. E. (2003). Industrial and organizational psychology: Research and practice (3rd ed.). New York, NY: John Wiley & Sons.
   Google Scholar
• Spencer, B. A. (1994). Models of organization and total quality management: A comparison and critical evaluation. Academy of Management Review, 19(3), 446–471.
   Web of Science ®Google Scholar
• Steiger, J.H. (1990). Structural model evaluation and modification: An interval estimation approach. Multivariate Behavioral Research, 25(2), 173–180. doi: 10.1207/s15327906mbr2502_4
   PubMed Web of Science ®Google Scholar
• Talib, F., Rahman, Z., & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International Journal of Quality and Reliability Management, 30(3), 280–318. doi: 10.1108/02656711311299845
   Google Scholar
• Tarí, J. (2005). Components of successful total quality management. The TQM Magazine, 17(2), 182–194. doi: 10.1108/09544780510583245
   Google Scholar
• Tarí, J. J., Molina, J. F., & Castejon, J. L. (2007). The relationship between quality management practices and their effects on quality outcomes. European Journal of Operational Research, 183(2), 483–501. doi: 10.1016/j.ejor.2006.10.016
   Web of Science ®Google Scholar
• Teh, P. L., Yong, C. C., Arumugam, V., & Ooi, K. B. (2009). Does total quality management reduce employees’ role conflict? Industrial Management and Data Systems, 109(8), 1118–1136. doi: 10.1108/02635570910991337
   Web of Science ®Google Scholar
• Tomaževič, N., Seljak, J., & Aristovnik, A. (2014a). The impact of CAF enablers on job satisfaction: The case of the Slovenian Law Enforcement Agency. Total Quality Management and Business Excellence, 25(11–12), 1336–1351. doi: 10.1080/14783363.2013.844914
   Web of Science ®Google Scholar
• Tomaževič, N., Seljak, J., & Aristovnik, A. (2014b). Factors influencing employee satisfaction in the police service: The case of Slovenia. Personnel Review, 43(2), 209–227. doi: 10.1108/PR-10-2012-0176
   Web of Science ®Google Scholar
• Tutuncu, O., & Demir, M. (2002). Human resources management and labor turnover analysis in hotels (in Turkish). Ankara: Turhan Kitabevi.
   Google Scholar
• Tutuncu, O., & Kucukusta, D. (2006). Relationship between job satisfaction and business excellence: Empirical evidence from hospital nursing departments. Journal of Comparative International Management, 9(2), 40–57.
   Google Scholar
• Tutuncu, O., & Kucukusta, D. (2010). Canonical correlation between job satisfaction and EFQM business excellence model. Quality and Quantity, 44(6), 1227–1238. doi: 10.1007/s11135-009-9269-0
   Web of Science ®Google Scholar
• Weiss, H. (2002). Deconstructing job satisfaction: Separating evaluations, beliefs, and affective experiences. Human Resource Management Review, 12, 173–194. doi: 10.1016/S1053-4822(02)00045-1
   Google Scholar
• Wilson, D. D., & Collier, D. A. (2000). An empirical investigation of the Malcolm Baldrige National Quality Award causal model. Decision Sciences, 31(2), 361–383. doi: 10.1111/j.1540-5915.2000.tb01627.x
   Web of Science ®Google Scholar
• Winn, B. A., & Cameron, K. S. (1998). Organizational quality: An examination of the Baldrige National Quality Award causal model. Decision Sciences, 39(5), 491–512.
   Google Scholar
• Yang, C. C. (2006). The impact of human resource management practices on the implementation of total quality management: An empirical study on high-tech firms. The TQM Magazine, 18(2), 162–173. doi: 10.1108/09544780610647874
   Google Scholar
• Yusof, S. R. M., & Aspinwall, E. (1999). Critical success factors for total quality management implementation in small and medium enterprises. Total Quality Management, 10(4–5), 803–809. doi: 10.1080/0954412997839
   Google Scholar
• Zelnik, M., Maletič, M., Maletič, D., & Gomišček, B. (2012). Quality management systems as a link between management and employees. Total Quality Management and Business Excellence, 23(1), 45–62. doi: 10.1080/14783363.2011.637781
   Web of Science ®Google Scholar
• Zhang, Z. H. (2000). Implementation of total quality management: An empirical study of Chinese manufacturing firms. PhD unpublished thesis, University of Groningen, Groningen.
   Google Scholar
• Zhang, Z. H., Waszink, A. B. & Wijngaard, J. (2000). An instrument for measuring TQM implementation for Chinese manufacturing companies. International Journal of Quality and Reliability Management, 17(7), 730–755. doi: 10.1108/02656710010315247
   Google Scholar