190
Views
0
CrossRef citations to date
0
Altmetric
Original Articles

A greenhouse approach for value cultivation

, , , &

References

  • Berger, C., Blauth, R., Boger, D., Bolster, C., Burchill, G., DuMouchel, W., … Walden, D. (1993). Kano’s methods for understanding customer-defined quality. Centre for Quality Management Journal, 2(4), 3–35.
  • Chen, C.-H. (2007). Price elasticity of demand, principles of microeconomics, Lecture 3. Retrieved September 10, 2007, from http://ocw.mit.edu/courses/economics/14-01-principles-of-microeconomics-fall-2007/lecture-notes/14_01_lec03.pdf
  • Edvardsson, B. Å., & Vargo, S. L. (2015). Value Co-Creation. In S. M. Dahlgaard-Park (Ed.), The SAGE Encyclopedia of quality and the service economy (pp. 836–840). Thousand Oaks, CA: SAGE Publications.
  • Farquhar, P. H. (1994). Strategic challenges for branding. Marketing Management, 3(2), 8–15.
  • Jiao, J., & Chen, C. H. (2006). Customer requirement management in product development: A review of research issues. Concurrent Engineering, 14(3), 173–185. doi: 10.1177/1063293X06068357
  • Kano, N., Seraku, N., Takahashi, F., & Tsuji, S. (1984). Attractive quality and must-be quality. The Journal of the Japanese Society for Quality Control, 14(2), 39–48.
  • Kano, N. (2001). Life cycle and creation of attractive quality. Paper presented at the fourth international QMOD conference on quality management and organisational development, University of Linkoping.
  • Kuo, Y. F., Chen, J. Y., & Deng, W. J. (2012). IPA-Kano model: A new tool for categorizing and diagnosing service quality attributes. Total Quality Management& Business Excellence, 23(7–8), 731–748. doi: 10.1080/14783363.2011.637811
  • Martensen, A., & Grönholdt, L. (2001). Using employee satisfaction measurement to improve people management: An adoption of Kano’s quality types. Total Quality management, 12(7–8), 949–954. doi: 10.1080/09544120100000020
  • Matzler, K., Hinterhuber, H. H., Bailom, F., & Sauerwein, E. (1996). How to delight your customers. Journal of Product and Brand Management, 5(2), 6–18. doi: 10.1108/10610429610119469
  • Naumann, E. (1995). Creating customer value. The path for sustainable competitive advantage. Cincinnati, OH: Thompson Executive Press.
  • Newcomb, J., & Lee, M. (1997). Applying the Kano methodology to meet customer requirements: NASA’s microgravity science program. Quality Management Journal, 4(3), 95–110.
  • Potra, S., Izvercian, M., Pugna, A., & Dahlgaard, J. (2015). The HWWP, a Refined IVA-Kano Model for Designing New Delightful Products or Services. Total Quality management & Business Excellence. doi:10.1080/14783363.2015.1050168
  • Sampson, S. E., & Showalter, M. J. (1999). The performance-importance response function: Observations and implications. The Service Industries Journal, 19(3), 1–25. doi: 10.1080/02642069900000027
  • Santos, G., Rebelo, M. F., Silva, R., & Lopes, N. (2015). An analytical Kano model for customer need analysis. In S. M. Dahlgaard-Park (Ed.), The SAGE encyclopedia of quality and the service economy (pp. 840–844). Thousand Oaks, CA: SAGE Publications.
  • Witell, L., Löfgren, M., & Dahlgaard, J. J. (2013). Theory of attractive quality and the Kano methodology – the past, the present, and the future. Total Quality Management & Business Excellence, 24(11–12), Special Issue, 1241–1252. doi: 10.1080/14783363.2013.791117
  • Xu, Q., Jiao, R. J., Yang, X., Helander, M., & Halimahtun, K. (2009). An analytical Kano model for customer need analysis. Design Studies, 30(1), 87–110. doi: 10.1016/j.destud.2008.07.001
  • Yang, C. C. (2003). Improvement actions based on the customers’ satisfaction survey. Total Quality Management & Business Excellence, 14(8), 919–930. doi: 10.1080/1478336032000090842
  • Yang, C. C. (2005). The refined Kano’s model and its application. Total Quality Management, 16(10), 1127–1137. doi: 10.1080/14783360500235850

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.