References
- Al-Ghassani, A., Robinson, H., Carrillo, P., & Anumba, C. (2002). A framework for selecting knowledge management tools. Third European conference on knowledge management, Academic Conferences Limited.
- Ayag, Z., & Ozdemir, R. G. (2009). A hybrid approach to concept selection through fuzzy network process. Computers and Industrial Engineering, 56, 368–379. doi: 10.1016/j.cie.2008.06.011
- Beaujean, P. (2011). Modular gestaltetes reaktives Qualitaetsmanagement auf Grundlage regelungstechnischer Analogien zur Nutzung qualitaetsrelevanter Daten. Aachen: Apprimus.
- Benbya, H. (2008). Knowledge management system implementation: Lessons learnt from silicon valley. Oxford: Chandos.
- Borzillo, S., Probst, G., & Raisch, S. (2008). The governance paradox: Balancing autonomy and control in managing communities of practice. Academy of management proceedings, 1–6.
- Bosch, G., & Enríquez, F. (2005). TQM and QFD: Exploiting a customer complaint management system. International Journal of Quality & Reliability Management, 22, 30–37. doi: 10.1108/02656710510572977
- Byggeth, S., Broman, G., & Robèrt, K.-H. (2007). A method for sustainable product development based on a modular system of guiding questions. Journal of Cleaner Production, 15, 1–11. doi: 10.1016/j.jclepro.2006.02.007
- Calantone, R. J., Yeniyurt, S., Townsend, J. D., & Schmidt, J. B. (2010). The effects of competition in short product life-cycle markets: The case of motion pictures. Journal of Product Innovation Management, 27(1), 349–361. doi: 10.1111/j.1540-5885.2010.00721.x
- Carrillo, P., Ruikar, K., & Fuller, P. (2013). When will we learn? Improving lessons learned practice in construction. International Journal of Project Management, 31(4), 567–578. doi: 10.1016/j.ijproman.2012.10.005
- Chiew, V. & Wang, Y. (2004). Formal description of the cognitive process of problem solving. Proceedings August 2004. Victoria, British Columbia, Los Alamitos, Calif. IEEE Computer Society, 74–83.
- Conway, S., & Sligar, C. (2002). Unlocking knowledge assets: Knowledge management solutions from microsoft. Redmond, WA, USA: Microsoft Press.
- da Silveira Guimaraes, J. L., & Pamplona Salomon, V. A. (2015). ANP applied to the evaluation of performance indicators of reverse logistics in footwear industry. Procedia Computer Science, 55, 139–148. doi: 10.1016/j.procs.2015.07.021
- Ebner, C. (1996). Ganzheitliches Verfuegbarkeits- und Qualitaetsmanagement unter Verwendung von Felddaten. Berlin: Springer.
- Edvardsson, B., Gustafsson, A., & Roos, L.-U. (2010). Improving the prerequisites for customer satisfaction and performance: A study of policy deployment in a global truck company. International Journal of Quality and Services Sciences (IJQSS), 2(2), 239–258. doi: 10.1108/17566691011057384
- Eppler, M. (2001). Making knowledge visible through intranet knowledge maps: Concepts, elements, cases. Proceedings of the 34th annual Hawaii international conference on system sciences. 1–10.
- Fjaellstroem, S. (2007). The role of information in production ramp-up situations (Doctoral thesis). Chalmers Univ. of Technology Goeteborg.
- Fuerst, A. (2008). Effektivitaet und Effizienz der Gestaltung des Beschwerdemanagements. Eine empirische Analyse. Marketing ZFP, 30(1), 29–45. doi: 10.15358/0344-1369-2008-1-29
- Fundin, A., & Elg, M. (2010). Continuos learning using dissatisfaction feedback in new product development. International Journal of Quality & Reliability Management, 27(8), 860–877. doi: 10.1108/02656711011075080
- Gmelin, H., & Seuring, S. (2014). Determinants of a sustainable new product development. Journal of Cleaner Production, 69, 1–9. doi: 10.1016/j.jclepro.2014.01.053
- Goldszmidt, M., Malek, M., Nadjm-Tehrani, S., Narasimhan, P., Salfner, F., Ward, P., & Wilkes, J. (2012). Towards a holistic approach to fault management. In L. Petre, K. Sere, & E. Troubitsyna (Eds.), Dependability and computer engineering (pp. 1–10). Hershey, USA: IGI Global.
- Greco, M., Grimaldi, M., & Hanandi, M. (2013). How to select knowledge management systems: A framework to support managers. International Journal of Engineering Business Management, 5(5), 1–11.
- Grimaldi, M., & Rippa, P. (2011). An AHP-based framework for selecting knowledge management tools to sustain innovation process. Knowledge and Process Management, 18(1), 45–55. doi: 10.1002/kpm.365
- Hornauer, H. (1959). Beitrag zu einem Fehlerkatalog – Fehler beim Herstellen von Formteilen mittels Verfahren des Umformens und Trennens. Blech, 6(3), 107–120.
- Jackson, C. (1998). Process to Product: Creating tools for knowledge management. Knowledge Management for Business Model Innovation, 402–413.
- Johnston, R. (2001). Linking complaint management to profit. International Journal of Service Industry Management, 12(1), 60–69. doi: 10.1108/09564230110382772
- Kiratli, G. (1989). Konzept und Realisierung eines wissensbasierten Systems zur Diagnose und Bedienunterstuetzung bei komplexen Fertigungseinrichtungen. Aachen: RWTH Aachen University.
- Klamma, R., Peters, P., & Jarke, M. (1998). Workflow support for failure management in federated organizations. Los Amios: IEEE Computer Society Press.
- Kumar, V., Kim, D.-Y., & Kumar, U. (2012). Quality management in research and development. International Journal of Quality and Services Sciences (IJQSS), 4(2), 156–174. doi: 10.1108/17566691211232891
- Laschet, A. (1995). Konzeption eines Fehlerinformations- und -bewertungssystems. Ein Beitrag zur Ermittlung und Reduzierung des Fehlleistungsaufwands in Unternehmen. Aachen: RWTH Aachen University.
- Laudon, K. C., & Laudon, P. L. (2000). Management information systems. New Jersey: Prentice Hall.
- Lehner, F. (2012). Wissensmanagement: Grundlagen, Methoden und technische Unterstuetzung. Muenchen: Hanser.
- Linder, A., Anand, L., Falk, B., & Schmitt, R. (2016). Technical complaint feedback to ramp-up. Procedia CIRP, 51, 99–104. doi: 10.1016/j.procir.2016.06.082
- Martensson, M. (2000). A critical review of knowledge management as a management tool. Journal of Knowledge Management, 4(3), 204–216. doi: 10.1108/13673270010350002
- Merono-Cerdan, A. L., Lopez-Nicolas, C., & Sabater-Sánchez, R. (2007). Knowledge management strategy diagnosis from KM instrument use. Journal of Knowledge Management, 11(2), 60–61. doi: 10.1108/13673270710738915
- Ngai, E. W. T., & Chan, E. W. C. (2005). Evaluation of knowledge management tools using AHP. Expert Systems with Applications, 29, 889–899. doi: 10.1016/j.eswa.2005.06.025
- North, K., & Gueldenberg, S. (2002). Produktive Wissensarbeit(er). Wiesbaden: Gabler.
- Orendi, G. (1993). Systemkonzept fuer die phasenneutrale Fehlerbehandlung als Voraussetzung fuer den Einsatz praeventiver Qualitaetssicherungsverfahren. Ein Beitrag zur Qualitaetssicherung im Maschinen- und Anlagenbau. Aachen: Shaker.
- Ossadnik, W., & Lange, O. (1999). AHP-based evaluation of AHP software. European Journal of Operational Research, 118(3), 203–218. doi: 10.1016/S0377-2217(98)00321-X
- Plach, A. (2011). Entwicklung einer expertenbasierten Fehlermanagement-Methode. Bayreuth: Shaker.
- Probst, G., Raub, S., Romhardt, K., & Doughty, H. A. (1999). Managing knowledge: Building blocks for success. New York, NY: Wiley.
- Remus, U. (2002). Wissensorientierte Unternehmensfuehrung. Regensburg: Univ. Regensburg.
- Reyes, P., & Raisinghani, M. S. (2002). Integrating information technologies and knowledge-based systems: A theoretical approach in action for enhancements in production and inventory control. Knowledge and Process Management, 9(4), 256–263. doi: 10.1002/kpm.153
- Ruetthard, N. (2001). Rechnerunterstuetzter Erfahrungsrueckfluss in der Prozeßkette der Blechteilefertigung und -verarbeitung. Hannover: VDI-Verl.
- Ruggles, R. L. (1997). Knowledge management tools. Oxford: Butterworth-Heinemann.
- Saaty, T. L. (1997). Decision making for leaders. The analytic hierarchy process: Making decisions in a complex world. Pittsburgh, USA: RWS Publications.
- Saaty, T. L. (2001). Decision making with dependence and feedback. The analytic network process (2nd ed.). Pittsburgh, USA: RWS Publications.
- Saaty, T. L., & Vargas, L. G. (2006). Decision making with the analytic network process. New York, NY: Springer.
- Salisbury, M. W. (2003). Putting theory into practice to build knowledge management systems. Journal of Knowledge Management, 7(2), 128–141. doi: 10.1108/13673270310477333
- Schmitt, R., & Linder, A. (2013). Technical complaint management as a lever for product and process improvement. CIRP Annals Manufacturing Technology, 62, 435–438. doi: 10.1016/j.cirp.2013.03.040
- Schmitt, R., & Pfeifer, T. (2015). Qualitaetsmanagement. Strategien, Methoden, Techniken (5th ed.). Munich: Hanser.
- Schroeder, M., Falk, B., & Schmitt, R. (2016). Failure classification and analysis for technical products. Procedia CIRP, 51, 116–121. doi: 10.1016/j.procir.2016.06.103
- Schulte, S. (2006). Integration von Kundenfeedback in die Produktentwicklung zur Optimierung der Kundenzufriedenheit. Bochum: Ruhr-Univ. Bochum.
- Terwiesch, C., & Bohn, R. (2001). Learning and process improvement during production ramp-up. International Journal of Production Economics, 70, 1–19. doi: 10.1016/S0925-5273(00)00045-1
- Tiwana, A. (2002). The knowledge management toolkit. Upper Saddle River: Prentice Hall PTR.
- Tscheulin, D. K. (2000). Analytic hierarchy process. In Marktforschung. Methoden, Anwendungen, Praxisbeispiele (2nd ed., pp. 580–606). Wiesbaden: Gabler.
- Tyndale, P. (2002). A taxonomy of knowledge management software tools: Origins and applications. Evaluation and Program Planning, 25(2), 183–190. doi: 10.1016/S0149-7189(02)00012-5
- Wu, W.-W., & Lee, Y.-T. (2007). Selecting knowledge management strategies by using the analytical network process. Expert Systems with Applications, 32, 841–847. doi: 10.1016/j.eswa.2006.01.029