Increasing affordance potency through process improvement: case study of a healthcare system

References

• Adler-Milstein, J., DesRoches, C. M., Kralovec, P., Foster, G., Worzala, C., Charles, D., … Jha, A. K. (2015). Electronic health record adoption in US hospitals: Progress continues, but challenges persist. Health Affairs, 34(12), 2174–2180. doi:10.1377/hlthaff.2015.0992
   PubMed Web of Science ®Google Scholar
• Admin, S. (2014). What happens in an RPIW? Retrieved from https://leanhealthservices.org/2014/08/31/what-happens-in-an-rpiw/
   Google Scholar
• Aleem, S. (2013). Translating 10 lessons from lean six sigma project in paper-based training site to electronic health record–based primary care practice: Challenges and opportunities. Quality Management in Healthcare, 22(3), 224–235. doi:10.1097/QMH.0b013e31829a6b9a
   PubMed Web of Science ®Google Scholar
• Alhazme, R. H., Haque, S. S., Wiggin, H., & Rana, A. M. (2016). The impact of health information technologies on quality improvement methodologies’ efficiency, throughput and financial outcomes: A retrospective observational study. BMC Medical Informatics and Decision Making, 16(1), 154. doi:10.1186/s12911-016-0395-z
   PubMedGoogle Scholar
• Allen, D. (2013). Understanding context for quality improvement: Artefacts, affordances and socio-material infrastructure. Health, 17(5), 460–477. doi:10.1177/1363459312464072
   PubMed Web of Science ®Google Scholar
• American Psychiatric Association. (2002). CAGE Questionnaire. Retrieved from http://pubs.niaaa.nih.gov/publications/inscage.htm
   Google Scholar
• Anderson, C., & Robey, D. (2017). Affordance potency: Explaining the actualization of technology affordances. Information and Organization, 27(2), 100–115. doi:10.1016/j.infoandorg.2017.03.002
   Web of Science ®Google Scholar
• Aron, R., Dutta, S., Janakiraman, R., & Pathak, P. A. (2011). The impact of automation of systems on medical errors: Evidence from field research. Information Systems Research, 22(3), 429–446. doi:10.1287/isre.1110.0350
   Web of Science ®Google Scholar
• Baets, W. (1992). Aligning information systems with business strategy. The Journal of Strategic Information Systems, 1(4), 205–213. doi:10.1016/0963-8687(92)90036-V
   Google Scholar
• Bahensky, J. A., Roe, J., & Bolton, R. (2005). Lean sigma—Will it work for healthcare. Journal of Healthcare Information Management, 19(1), 39–44.
   PubMedGoogle Scholar
• Black, J. (2009). Transforming the patient care environment with Lean Six Sigma and realistic evaluation. Journal for Healthcare Quality, 31(3), 29–35. doi:10.1111/j.1945-1474.2009.00028.x
   PubMedGoogle Scholar
• Bowens, F. M., Frye, P. A., & Jones, W. A. (2010). Health information technology: Integration of clinical workflow into meaningful use of electronic health records. Perspectives in Health Information Management, 7(Fall), 1d.
   PubMedGoogle Scholar
• Bragato, L., & Jacobs, K. (2003). Care pathways: The road to better health services? Journal of Health Organization and Management, 17(3), 164–180. doi:10.1108/14777260310480721
   PubMedGoogle Scholar
• Chand, D. V. (2011). Observational study using the tools of lean six sigma to improve the efficiency of the resident rounding process. Journal of Graduate Medical Education, 3(2), 144–150. doi:10.4300/JGME-D-10-00116.1
   PubMedGoogle Scholar
• Chassin, M. R. (2013). Improving the quality of health care: What’s taking so long? Health Affairs, 32(10), 1761–1765. doi:10.1377/hlthaff.2013.0809
   Web of Science ®Google Scholar
• Cifuentes, M., Davis, M., Fernald, D., Gunn, R., Dickinson, P., & Cohen, D. J. (2015). Electronic health record challenges, workarounds, and solutions observed in practices integrating behavioral health and primary care. The Journal of the American Board of Family Medicine, 28(Supplement 1), S63–S72. doi:10.3122/jabfm.2015.S1.150133
   PubMed Web of Science ®Google Scholar
• Cleven, A., Mettler, T., Rohner, P., & Winter, R. (2016). Healthcare quality innovation and performance through process orientation: Evidence from general hospitals in Switzerland. Technological Forecasting and Social Change, 113, 386–395. doi:10.1016/j.techfore.2016.07.007
   Web of Science ®Google Scholar
• Collinsworth, A. W., Masica, A. L., Priest, E. L., Berryman, C. D., Kouznetsova, M., Glorioso, O., & Montgomery, D. (2014). Modifying the electronic health record to facilitate the implementation and evaluation of a bundled care program for intensive care unit delirium. EGEMS (Washington, DC), 2(1), 1121. doi:10.13063/2327-9214.1121
   PubMedGoogle Scholar
• Denstad, H., & Bygstad, B. (2012). Managing the it alignment gap in turbulent times — An inside view. Journal of Information Technology Case and Application Research, 14(2), 28–46. doi:10.1080/15228053.2012.10845700
   Google Scholar
• Dickson, E. W., Anguelov, Z., Vetterick, D., Eller, A., & Singh, S. (2009). Use of lean in the emergency department: A case series of 4 hospitals. Annals of Emergency Medicine, 54(4), 504–510. doi:10.1016/j.annemergmed.2009.03.024
   PubMed Web of Science ®Google Scholar
• Faraj, S., & Azad, B. (2012). The materiality of technology: An affordance perspective. In P. Leonardi, B. Nardi, & J. Kalinikos (Eds.), Materiality and organizing: Social interaction in a technological world. (pp. 237-258). Oxford, UK: Oxford University Press.
   Google Scholar
• Gerow, J. E., Thatcher, J. B., & Grover, V. (2015). Six types of IT-business strategic alignment: An investigation of the constructs and their measurement. European Journal of Information Systems, 24(5), 465–491. doi:10.1057/ejis.2014.6
   Web of Science ®Google Scholar
• Gibson, J. J. (1979). The ecological approach to visual perception. Boston, MA: Houghton Mifflin Company.
   Google Scholar
• Henry, J., Pylypchuk, Y., Searcy, T., & Patel, V. (2016). ONC Data Brief No. 35: Adoption of electronic health record systems among U.S. Non-Federal acute care hospitals: 2008–2015. (35). Office of the National Coordinator for Health Information Technology Retrieved from https://dashboard.healthit.gov/evaluations/data-briefs/non-federal-acute-care-hospital-ehr-adoption-2008-2015.php
   Google Scholar
• Hillestad, R., Bigelow, J., Bower, A., Girosi, F., Meili, R., Scoville, R., & Taylor, R. (2005). Can electronic medical record systems transform health care? Potential health benefits, savings, and costs. Health Affairs, 24(5), 1103–1117. doi:10.1377/hlthaff.24.5.1103
   PubMed Web of Science ®Google Scholar
• Hina-Syeda, H., Kimbrough, C., Murdoch, W., & Markova, T. (2013). Improving immunization rates using lean six sigma processes: Alliance of independent academic medical centers national initiative III project. The Ochsner Journal, 13(3), 310–318.
   PubMedGoogle Scholar
• Hurst, K. (1996). The managerial and clinical implications of patient-focused care. Journal of Management in Medicine, 10(3), 59–77. doi:10.1108/02689239610122324
   PubMedGoogle Scholar
• Jacobson, G. H., McCoin, N. S., Lescallette, R., Russ, S., & Slovis, C. M. (2009). Kaizen: A method of process improvement in the emergency department. Academic Emergency Medicine, 16(12), 1341–1349. doi:10.1111/j.1553-2712.2009.00580.x
   PubMed Web of Science ®Google Scholar
• Leonardi, P. M. (2011). When flexible routines meet flexible technologies: Affordance, constraint, and the imbrication of human and material agencies. MIS Quarterly, 35(1), 147–167. doi:10.2307/23043493
   Web of Science ®Google Scholar
• Lin, S. Y., Gavney, D., Ishman, S. L., & Cady‐Reh, J. (2013). Use of lean sigma principles in a tertiary care otolaryngology clinic to improve efficiency. The Laryngoscope, 123(11), 2643–2648. doi:10.1002/lary.24110
   PubMed Web of Science ®Google Scholar
• Luftman, J., & Brier, T. (1999). Achieving and sustaining business-IT alignment. California Management Review, 42(1), 109–122. doi:10.2307/41166021
   Web of Science ®Google Scholar
• Majchrzak, A., Markus, M. L., & Wareham, J. (2016). Desiging for digital transformation: Lessons for information systems research from the study of ICT and societal challenges. MIS Quarterly, 40(2), 267–277. doi:10.25300/MISQ/2016/40:2.03
   Google Scholar
• Manos, A. (2007). The benefits of Kaizen and Kaizen events. Quality Progress, 40(2), 47–48.
   Google Scholar
• Markus, M. L, & Silver, M. S. (2008). A foundation for the study of it effects: a new look at desanctis and poole’s concepts of structural features and spirit. Journal Of The Association for Information Systems, 9, 609-632. doi:10.17705/1jais
   Web of Science ®Google Scholar
• Melville, N., Kraemer, K., & Gurbaxani, V. (2004). Review: Information technology and organizational performance: An integrative model of IT business value. MIS Quarterly, 28(2), 283–322. doi:10.2307/25148636
   Web of Science ®Google Scholar
• Miles, M. B., & Huberman, A. M. (1994). Qualitative data analysis: An expanded sourcebook (2nd ed.). Thousand Oaks, CA: Sage Publications, Inc.
   Google Scholar
• Mosadeghrad, M. A. (2014). Essentials of total quality management: A meta-analysis. International Journal of Health Care Quality Assurance, 27(6), 544–558. doi:10.1108/IJHCQA-07-2013-0082
   PubMedGoogle Scholar
• Nicolay, C. R., Purkayastha, S., Greenhalgh, A., Benn, J., Chaturvedi, S., Phillips, N., & Darzi, A. (2011). Systematic review of the application of quality improvement methodologies from the manufacturing industry to surgical healthcare. BJS, 99(3), 324–335. doi:10.1002/bjs.7803
   Google Scholar
• Norman, D. A. (1988). The psychology of everyday things. New York, NY: Basic Books, Inc.
   Google Scholar
• Peak, D. A., Guynes, C. S., Prybutok, V. R., & Xu, C. (2011). Aligning information technology with business strategy: An action research approach. Journal of Information Technology Case and Application Research, 13(1), 16–42. doi:10.1080/15228053.2011.10856200
   Google Scholar
• Powell, A., Rushmer, R., & Davies, H. (2009). A systematic narrative review of quality improvement models in health care. Glasgow: NHS Quality Improvement Scotland (NHS QIS).
   Google Scholar
• Radnor, Z. J., Holweg, M., & Waring, J. (2012). Lean in healthcare: The unfilled promise? Social Science & Medicine, 74(3), 364–371. doi:10.1016/j.socscimed.2011.02.011
   PubMed Web of Science ®Google Scholar
• Robbins, J., Garman, A. N., Song, P. H., & McAlearney, A. S. (2012). How high-performance work systems drive health care value: An examination of leading process improvement strategies. Quality Management in Healthcare, 21(3), 188–202. doi:10.1097/QMH.0b013e31825e88f6
   PubMedGoogle Scholar
• Robey, D., Anderson, C., & Raymond, B. (2013). Information technology, materiality, and organizational change: A professional Odyssey. Journal of the Association for Information Systems, 14(7), 379–398. doi:10.17705/1jais
   Web of Science ®Google Scholar
• Russ, A. L., Saleem, J. J., Justice, C. F., Woodward-Hagg, H., Woodbridge, P. A., & Doebbeling, B. N. (2010). Electronic health information in use: Characteristics that support employee workflow and patient care. Health Informatics Journal, 16(4), 287–305. doi:10.1177/1460458210365981
   PubMed Web of Science ®Google Scholar
• Slight, S. P., Berner, E. S., Galanter, W., Huff, S., Lambert, B. L., Lannon, C., … Bates, D. W. (2015). Meaningful use of electronic health records: Experiences from the field and future opportunities. JMIR Medical Informatics, 3(3), e30. doi:10.2196/medinform.4457
   PubMedGoogle Scholar
• Smith, C., Wood, S., & Beauvais, B. (2011). Thinking lean: Implementing DMAIC methods to improve efficiency within a cystic fibrosis clinic. Journal for Healthcare Quality, 33(2), 37–46. doi:10.1111/j.1945-1474.2010.00130.x
   PubMedGoogle Scholar
• Steinfeld, B., Scott, J., Vilander, G., Marx, L., Quirk, M., Lindberg, J., & Koerner, K. (2015). The role of lean process improvement in implementation of evidence-based practices in behavioral health care. The Journal of Behavioral Health Services & Research, 42(4), 504–518. doi:10.1007/s11414-013-9386-3
   PubMed Web of Science ®Google Scholar
• Stewart, L. A., & Atkinson, R. D. (2013). Restoring America’s lagging investment in capital goods. Retrieved from https://itif.org/publications/2013/10/04/restoring-americas-lagging-investment-capital-goods
   Google Scholar
• Strong, D. M., Volkoff, O., Johnson, S. A., Pelletier, L. R., Tulu, B., Bar-On, I., … Garber, L. (2014). A theory of organization-EHR affordance actualization. Journal of the Association for Information Systems, 15(2), 53–85. doi:10.17705/1jais
   Web of Science ®Google Scholar
• Sullivan, J. T., Sykora, K., Schneiderman, J., Naranjo, C. A., & Sellers, E. M. (1989). Assessment of alcohol withdrawal: The revised clinical institute withdrawal assessment for alcohol scale (CIWA-Ar). Br J Addict, 84(11), 1353–1357. doi:10.1111/j.1360-0443.1989.tb00737.x
   PubMedGoogle Scholar
• Tallon, P. P. (2007). A process-oriented perspective on the alignment of information technology and business strategy. Journal of Management Information Systems, 24(3), 227–268. doi:10.2753/MIS0742-1222240308
   Web of Science ®Google Scholar
• Vera, A., & Kuntz, L. (2007). Process-based organization design and hospital efficiency. Health Care Management Review, 32(1), 55–65. doi:10.1097/00004010-200701000-00008
   PubMed Web of Science ®Google Scholar
• Vishwanath, A., Singh, S. R., & Winkelstein, P. (2010). The impact of electronic medical record systems on outpatient workflows: A longitudinal evaluation of its workflow effects. International Journal of Medical Informatics, 79(11), 778–791. doi:10.1016/j.ijmedinf.2010.09.006
   PubMed Web of Science ®Google Scholar
• Volkoff, O., & Strong, D. M. (2013). Critical realism and affordances: Theorizing IT-associated organizational change processes. MIS Quarterly, 37(3), 819–834. doi:10.25300/MISQ
   Web of Science ®Google Scholar
• Weeks, D., Keeney, B., Evans, P., Moore, Q., & Conrad, D. (2015). Provider perceptions of the electronic health record incentive programs: A survey of eligible professionals who have and have not attested to meaningful use. Journal of General Internal Medicine, 30(1), 123–130. doi:10.1007/s11606-014-3008-5
   PubMed Web of Science ®Google Scholar
• Woodson, T. T., Gunn, R., Clark, K. D., Balasubramanian, B. A., Jetelina, K. K., Muller, B., … Cohen, D. J. (2018). Designing health information technology tools for behavioral health clinicians integrated within a primary care team. Journal of Innovation in Health Informatics, 25(3), 158–168. doi:10.14236/jhi.v25i3.998
   PubMedGoogle Scholar
• Zammuto, R. F., Griffith, T. L., Majchrzak, A., Dougherty, D. J., & Faraj, S. (2007). Information technology and the changing fabric of organization. Organization Science, 18(5), 749–762. doi:10.1287/orsc.1070.0307
   Web of Science ®Google Scholar