References
- Bozeman, B., & Feeney, M. (2011). Rules and red tape: A prism for public administration theory and research. M.E. Sharpe.
- Herd, P., & Moynihan, P. (2019). Administrative burden: Policymaking by other means. Russell Sage Foundation.
- NASPAA. (n.d.). Standard 5: Matching operations - student learning. https://www.naspaa.org/accreditation/standards-and-guidance/standard-standard-guidance/standard5-matching-operations