823
Views
13
CrossRef citations to date
0
Altmetric
Articles

Why Do They Keep Coming Back? The Effect of Push Motives vs. Pull Motives, and Attribute Satisfaction on Repeat Visitation of Tourist Destinations

&

References

  • Alavifar, A., Karimimalayer, M., & Annuar, M. K. (2012). Structural equation modeling vs. multiple regression. The first and second generation of multivariate techniques. Engineering Science and Technology: An International Journal, 42, 326–329.
  • Allenby, G. M., & Lenk, P. J. (1995). Reassessing brand loyalty, price sensitivity, and merchandising effects on consumer brand choice. Journal of Business and Economic Statistics, 13(3), 281–289.
  • Anderson, E. W., & Sullivan, M. W. (1993). The antecedents and consequences of customer satisfaction. Marketing Science, 12(2), 125–143. doi:10.1287/mksc.12.2.125
  • Anderson, R. E., & Swaminathan, S. (2011). Customer satisfaction and loyalty in e-markets: A PLS path modeling approach. Journal of Marketing Theory and Practice,19(2), 221–234.
  • Anwar, S. A., & Sohail, M. S. (2004). Festival tourism in United Arab Emirates: First- time versus repeat visitor perceptions. Journal of Vacation Marketing, 10(2), 161–170. doi:10.1177/135676670401000206
  • Baloglu, S., & McCleary, W. (1999). A model of destination image formation. Annals of Tourism Research, 25(4), 868–897. doi:10.1016/S0160-7383(99)00030-4
  • Bansal & Eisel. (2004). Exploratory research of tourist motivations and planning, Strategic Management Journal.
  • Bazerman, M. H., & Moore, D. (2009). Judgment in managerial decision making (7th ed.). Hoboken, NJ: John Wiley & Sons.
  • Bigne, E. J., Sanchez, M. I., & Sanchez, J. (2001). Tourism image, evaluation variable and after purchase behavior inter-relationship. Tourism Management, 22(6), 607–616. doi:10.1016/S0261-5177(01)00035-8
  • Bogari, N. B., Crowther, G., & Marr, N. (2003). Motivation for domestic tourism: A case study of the Kingdom of Saudi Arabia. Tourism Analysis, 8(2), 137–141. doi:10.3727/108354203774076625
  • Bowen S., Shoemaker, S., & Lewis, R.C. (1999). Customer loyalty: the future of hospitality marketing. International Journal of Hospitality Management 18(4), 345–370.
  • Campo-Martinez, S., Garau-Vadell, J. B., & Martinez-Ruiz, M. P. (2010). Factors influencing repeat visits to a destination: The influence of group composition. Tourism Management, 31(6), 862–870. doi:10.1016/j.tourman.2009.08.013
  • Chen, L., & Chen, W. (2015). Push-pull factors in international borders travel. Tourism Management, 48, 416–425. doi:10.1016/j.tourman.2014.12.011
  • Chen, Y., Mak, B., & McKercher, B. (2015). What drives people to travel: Integrating the tourist motivation paradigms. Journal of China Tourism Research, 7, 120–136. doi:10.1080/19388160.2011.576927
  • Chen, Y.-F., & Mo, H.-E. (2014). A repeat visitation of push and pull motivation of green event tourists. International Journal of Information Education Technology, 4(3), 260–263. doi:10.7763/IJIET.2014.V4.409
  • Chi, C. G.-Q. (2005). A study of developing destination loyalty model. Stillwater, OK: Oklahoma State University.
  • Chi, C. G.-Q. (2011). Destination loyalty formulation and travelers’ demographic characteristics: A multiple group analysis approach. Journal of Hospitality & Tourism Research, 35(2), 191–210. doi:10.1177/1096348010382233
  • Chi, C. G.-Q. (2012). An examination of destination loyalty: Differences between first- time and repeat visitors. Journal of Hospitality and Tourism Research, 36(1), 24. doi:10.1177/1096348010382235
  • Chi, C. G.-Q., & Hallin, Q. (2008). Examining the structure relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29(4), 624–636. doi:10.1016/j.tourman.2007.06.007
  • Choi, T. Y., & Chu, R. (2001). Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry. Hospitality Management, 20(3), 277–297. doi:10.1016/S0278-4319(01)00006-8
  • Choi, T Choi, Y., & Chu, R. (2001). Determinants of hotel guests' satisfaction and repeat patronage in the hong kong hotel industry. Hospitality Management, 20(3),277–297
  • Crompton, J. L. (1979). Motivations for pleasure vacation. Annals of Tourism Research, 6(4). doi:10.1016/0160-7383(79)90004-5
  • Crompton, J. L., & Ankomah, P. K. (1993). Choice set portfolio development modeling destination decisions. Annals of Tourism Research, 2(2), 35–43.
  • Dann, G. M. S. (1977). Anomie, ego-enhancement and tourism. Annals of Research, 4(4), 184–189.
  • Denzin, N. K., & Lincoln, Y. (2008). Strategies of qualitative inquiry (3rd ed.). Los Angeles, CA: Sage Publications.
  • Elisabeth K, Celeste E, Maria João C, Studying factors influencing repeat visitation of cultural tourists, October 2013, Journal of Vacation Marketing.
  • Fakeye, P., and Crompton J., (1991) “Image Differences between Prospective, First-Time, and Repeat Visitors to the lower Rio Grande Valley” Journal of Travel Research, vol 30 no 2 10–16.
  • Fakeye, P., & Crompton, J., “Image Differences between prospective, first-time and repeat visitors to the lower rio grande valley” Journal of Travel Research October 1991. 30 (2) 10-16.
  • Figueredo E., Eusebio C., Kastenholz E., How Diverse are Tourists with Disabilities? A Pilot Study on Accessible Leisure Tourism Experiences in Portugal November/December 2012 Special Issue: Consumer Behavior in Tourism Symposium 2010 Volume14, Issue6
  • Geissler, G. L., & Rucks, C. T. (2011). The overall theme park experience: A visitor satisfaction tracking study. Journal of Vacation Marketing, 17, 127–138. doi:10.1177/1356766710392480
  • Geissler, G. L., & Rucks, C. T. (2011).The overall theme park experience : A visitor satisfaction tracking study. Journal of Vacation Marketing. 17,127–138
  • Gitelson, R.J, & Crompton, J.L. (1984). Insights into the repeat vacation phenomenon. “Annals Of Tourism Research, 11.
  • Gyte, D. M., & Phelps, A. (1989). Patterns of destination repeat business: British tourists in Mallorca, Spain. Journal of Travel Research, 28(1), 24–28. doi:10.1177/004728758902800105
  • Hair, J. J., Anderson, R. E., Babin, B. J., Tatman, R. L., & Black, W. (2010). Multivariate data analysis. Upper Saddle River, NJ: Prentice Hall.
  • Hair, J. J., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed, a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–151.
  • Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modelling in international marketing. Advances in International Marketing, 20, 277–319.
  • Homburg, C., & Giering, A. (2001). Personal characteristics as moderators of the relationship between customer satisfaction and loyalty—An empirical analysis. Psychology & Marketing, 18(1), 43–66. doi:10.1002/1520-6793(200101)18:1<43::AID-MAR3>3.0.CO;2-I
  • Holtgreaves, T. (2004). Social desirability and self-reports: Testing models of socially desirable responding. Personality and Social Psychology Bulletin, 30, 161–17.
  • Huang, S, & Hsu, C. H.. (2009). Effect of travel motivation, experience, perceived constraint, and attitude and revisit intention. Journal of Travel Research, 48(1), 29–44. doi:10.1177/0047287508328793
  • Hyounggon K., & TazimJ., (2007). Author links open overlay panel Touristic quest for existential authenticity, Annals of Tourism Research, 34(1):181-201.
  • Iso-Ahola, S. E. (1982). Toward a social psychological theory of tourism. Annals of Tourism Research, 9(2), 256–262. doi:10.1016/0160-7383(82)90049-4
  • Jang, S., & Feng, R. (2007). Temporal destination revisit intention: The effects of novelty seeking and satisfaction. Tourism Management, 28(2), 580–590. doi:10.1016/j.tourman.2006.04.024
  • Kahneman, D., Lovallo, D., & Sibony, O. (2011). Before you make that big decision. Harvard Business Review, 89, 50–60.
  • Kim S, Lee C., Annals of Tourism Research 29(1):257–260. January 2002, Push and Pull Relationships
  • Kim S., Lee C., Klenosky D., The influence of push and pull factors at Korean National Parks April 2003 Tourism Management 24 (2):169–180
  • Klenosky, D. (2002). The “pull” of tourism destination: A means-end investigation. Journal of Travel Research, 40, 385–395. doi:10.1177/0047287502040004005
  • Kline R.B. (2010). Principles and practices of structural equation modelling (3rd ed.) New York: Guildford Press.
  • Levy, Stuart E, & Hassay, Derek N. (2005). Visitor communities. Journal Of Hospitality & Leisure Marketing, 12:4. doi:10.1300/J150v12n04_0457-72
  • Li, X., Chia-Kuen, C., Kim, H., & Petrick, J. (2008). A systematic comparison of first- time and repeat visitors via two-phase online survey. Tourism Management, 29(2), 278–293. doi:10.1016/j.tourman.2007.03.010
  • Mahasuweerachai, P., & Qu, H. (2011). The impact of destination image on value satisfaction, and loyalty: moderating effects of tourist characteristics and involvement. Paper presented at the 16th Annual Graduate Education and Graduate Student
  • McKercher, B., & Guillet, B. D. (2011). Are tourists or markets destination loyal? Journal of Travel Research, 50(2), 121–132. doi:10.1177/0047287510362779
  • McKercher, B., & Tse, T. S. (2012). Is intention to return a valid proxy for actual repeat visitation. Journal of Travel Research, 51(6), 671–685. doi:10.1177/0047287512451140
  • M Omelka, M Pauly., Journal of Statistical Planning and Inference, (2012) Testing equality of correlation coefficients in two populations via permutation methods, 142 (6), 1396–1406.
  • Navratil, J., Picha, K., & Navratilova, J. (2012). Satisfaction with visit to tourism attractions. Tourism, 60(4), 411–430.
  • Opperman, M. (1999). Predicting destination choice: a discussion of destination loyalty. Journal Of Vacation Marketing, 5(1), 51–64. doi:10.1177/135676679900500105
  • Paulhus, D. L. (1991). Measurement and control of response bias. In J. P. Robinson, P. R. Shaver, & L. S. Wrightsman (Eds.), Measures of personality and social psychological attitudes. Volume 1, Chapter 2 (pp. 17–60). San Diego, CA: Academic Press.
  • Pearson. (2005). Glossary. Retrieved from http://wps.pearsoned.co.uk/wps/media/objects/1881/1926829/glossary/glossary.html#D
  • Petrick, J. F., Morais, D. D., & Norman, W. C. (2001). An examination of the determinants of entertainment vacationers’ intentions to revisit. Travel and Tourism Research Association, 40(1), 42–48.
  • Pratminingsih, S. A., Rudatin, L. C., & Rimenta, T. (2014). Roles of motivation and destination image in predicting tourist revisit intention: A case of branding Indonesia. International Journal of Innovation Management and Technology, 5(1), 19–24. doi:10.7763/IJIMT.2014.V5.479
  • Prayag, G., & Hosany, S. (2014). When Middle East meets West: Understanding the motives and perceptions of young tourists from United Arab Emirates. Tourism Management, 40, 35–45. doi:10.1016/j.tourman.2013.05.003
  • Prayag, G., & Ryan, C. (2011). Antecedents of tourists’ loyalty to Mauritius: The role and influence of destination image, place attachment, personal involvement, and satisfaction. Journal of Travel Research, 51(3), 2–15.
  • Reichheld, F. F., & Sasser, E. W. (1990). Zero defections: Quality comes to repeat visitation. Harvard Business Review, 35(4), 105–111.
  • Riley et al., (2001). The case for process approaches in loyalty research in tourism. First published: 24 January 2001, International Journal of Tourism Research.
  • Riley M., Niininen O., Szivas E., Willis T., (2001) The case for process approaches in loyalty research in tourism Volume 3, Issue 1, January/February 2001 Pages 23–32
  • Ringle, C. M., Wende, S., & Will, A. (2005). Smart PLS—Version 2.0. user instruction manual. Berlin, Germany: Humboldt-University
  • Samuelson, W. & Zeckhauser, R. J; (1988) Status quo bias in decision making; Journal of Risk and Uncertainty.
  • Sean Lee, Ian Phau, Michael Hughes, Yu Feng Li & Vanessa Quintal, (2016) Journal of Travel & Tourism Marketing, Heritage Tourism in Singapore Chinatown: A Perceived Value Approach to Authenticity and Satisfaction.
  • Shani A., Uriely N., VFR tourism: The Host Experience Annals of Tourism Research Volume 39, Issue 1, January 2012, Pages 421–440
  • Shoemaker, S, Lewis, R C, & Lewis, R.C. (1999). Customer loyalty: the future of hospitality marketing. International Journal Of Hospitality Management, 18(4), 345-370. doi:10.1016/S0278-4319(99)00042-0
  • Shoemaker, S., & Lewis, R. C. (1999). Customer loyalty: The future of hospitality marketing. International Journal of Hospitality Management, 18(4), 345–370. doi:10.1016/S0278-4319(99)00042-0
  • Skogland, I., & Siguaw, J. A. (2004). Are your satisfied customers loyal? Cornell Hotel and Restaurant Administration Quarterly, 45(3), 221–234. doi:10.1177/0010880404265231
  • SnepeSnepenger, D., King, J., Marshall, E., & Uysal, M. (2006). Modeling Iso-Ahola motivation theory in the tourism context. Journal of Travel Research, 45(2), 140–149.
  • Snyder, D. R. (1991). Demographics correlates to loyalty in frequently purchased consumer repeat visits. Journal of Professional Repeat Visitation Marketing, 8(1), 45–55. doi:10.1300/J090v08n01_04
  • Sun, X., Chi, C.-Q., & Xu, H. (2013). Developing destination loyalty: The case of Hainan Island. Annals of Tourism Research, 43, 547–577. doi:10.1016/j.annals.2013.04.006
  • Temme, D., Kreis, H., & Hilderbrandt, L. (2006). PLS path modeling-software review. Berlin, Germany: Humboldt-Universidad.
  • TC Powell, D Lovallo, (2011) CR Fox - Strategic Management Journal, Behavioral strategy
  • Um, S., Chon, K., & Ro, Y. (2006). Antecedents of revisit intention. Annals of Tourism Research, 33(4), 1141–1158. doi:10.1016/j.annals.2006.06.003
  • Uysal, M., & Jurowski, C. (1994). Testing the push and pull factors. Annals of Tourism Research, 21(4),844–846.
  • Woodside, A.G., MacDonald, R.,& Burford M (2004). Grounded theory of leisure travel. Journal of Travel & Tourism Marketing 17(1),7–39
  • Wong, K. (2013). Partial least squares structural equation modeling (PLS-SEM) techniques using SmartPLS. Marketing Bulletin, volume, 1–32.
  • Yin, R. K. (2014). Case study research, design and method (5th ed.). Newbury Park, CA: Sage.
  • Yuksel, A, Yuksel, F, &. (2010). Destination attachment: effects on customer satisfaction and cognitive, affective and conative loyalty. Tourism Management, 31(2), 274-284.
  • Zeitham, V. A., Berry, L. L., & Parasurama, A. (1996). The behavioral consequences of repeat visitation quality. Journal of Marketing, 60, 31–46. doi:10.2307/1251929
  • Zins, A. (2001). Relative attitudes in customer loyalty models: Some experiences in the commercial airline industry. International Journal of Repeat Visitation Industry Management, 12(3), 269–294.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.