Ethical Dilemmas in Human Service Management: Identifying and Resolving the Challenges

References

• Anderson , S. 2004 . Developing Contracted Social Service Initiatives in Small Nonprofit Agencies: Understanding Management Dilemmas in Uncertain Environments . Families in Society , 85 ( 4 ) : 454 – 62 .
   Web of Science ®Google Scholar
• Austin , M. J. 2002 . Managing Out: The Community Practice Dimensions of Effective Agency Management . Journal of Community Practice , 10 ( 4 ) : 33 – 48 . doi: 10.1300/J125v10n04_03
   Google Scholar
• Bowie , N. 2005 . Management Ethics , Malden , MA : Blackwell .
   Google Scholar
• Brodkin , E. 2010 . “ Human Service Organizations and the Politics of Practice ” . In Human Services as Complex Organizations , Edited by: Hasenfeld , Y. 61 – 78 . Los Angeles : Sage .
   Google Scholar
• Carey , M. 2007 . Some Ethical Dilemmas for Agency Social Workers . Ethics and Social Welfare , 1 ( 3 ) : 342 – 47 . doi: 10.1080/17496530701603053
   Google Scholar
• Charmaz , K. 1983 . “ The Grounded Theory Method ” . In Contemporary Field Research , Edited by: Emerson , R. 109 – 26 . Boston : Little Brown .
   Google Scholar
• Charmaz , K. 2006 . Constructing Grounded Theory: A Practical Guide through Qualitative Analysis , Thousand Oaks , CA : Sage .
   Google Scholar
• Chenitz , W. 1986 . “ Qualitative Research Using Grounded Theory ” . In From Practice to Grounded Theory , Edited by: Chenitz , W. and Swanson , J. 3 – 15 . Menlo Park , CA : Addison-Wesley .
   Google Scholar
• Chenitz , W. and Swanson , J. 1986 . From Practice to Grounded Theory , Menlo Park , CA : Addison-Wesley .
   Google Scholar
• Cresswell , J. 1994 . Research Design: Qualitative and Quantitative Approaches , Thousand Oaks , CA : Sage .
   Google Scholar
• Denzin , N. 1989 . The Research Act: A Theoretical Introduction to Sociological Methods , Englewood Cliffs , NJ : Prentice Hall .
   Google Scholar
• Ethics Resource Center 2008 National Nonprofit Ethics Survey: An Inside View of Nonprofit Sector Ethics , Ethics Resource Center , Arlington , VA .
   Google Scholar
• Gottlieb , M. 2006 . A Template for Peer Ethics Consultation . Ethics & Behavior , 16 ( 2 ) : 151 – 62 . doi: 10.1207/s15327019eb1602_5
   Web of Science ®Google Scholar
• Hasenfeld , Y. 2010 . “ The Attributes of Human Service Organizations ” . In Human Services as Complex Organizations , Edited by: Hasenfeld , Y. 9 – 32 . Los Angeles : Sage .
   Google Scholar
• Healy , L. M. and Pine , B. A. 2007 . “ Ethical Issues for Social Work and Social Care Managers ” . In Enhancing Social Work Management: Theory and Best Practice from the UK and USA , Edited by: Aldgate , J. , Healy , L. , Malcolm , B. , Pine , B. , Rose , W. and Seden , J. 81 – 104 . Philadelphia : Jessica Kingsley .
   Google Scholar
• Healy , T. 2003 . Ethical Decision Making: Pressure and Uncertainty as Complicating Factors . Health & Social Work , 28 ( 4 ) : 293 – 301 . doi: 10.1093/hsw/28.4.293
   PubMed Web of Science ®Google Scholar
• Holland , T. and Kilpatrick , A. 1991 . Ethical Issues in Social Work: Toward a Grounded Theory of Professional Ethics . Social Work , 36 ( 2 ) : 138 – 44 .
   Web of Science ®Google Scholar
• Hopkins , K. and Hyde , C. 2002 . The Human Service Dilemma: New Expectations, Chronic Challenges and Old Solutions . Administration in Social Work , 26 ( 3 ) : 1 – 15 . doi: 10.1300/J147v26n03_01
   Web of Science ®Google Scholar
• Kirkpatrick , W. , Reamer , F. and Sykulski , M. 2006 . Social Work Ethics Audits in Health Care Settings: A Case Study . Health & Social Work , 31 ( 3 ) : 225 – 28 . doi: 10.1093/hsw/31.3.225
   PubMed Web of Science ®Google Scholar
• Landau , R. 2000 . Ethical Dilemmas in General Hospitals: Differential Perceptions of Direct Practitioners and Directors of Social Services . Social Work in Health Care , 30 ( 4 ) : 25 – 44 . doi: 10.1300/J010v30n04_03
   PubMed Web of Science ®Google Scholar
• Lee , R. 1999 . Using Qualitative Methods in Organizational Research , Thousand Oaks , CA : Sage .
   Google Scholar
• Levy , C. 1982 . Guide to Ethical Decisions and Actions for Social Service Administrators: A Handbook for Managerial Personnel , New York : Hayworth .
   Google Scholar
• Locke , K. 2001 . Grounded Theory in Management Research , Thousand Oaks , CA : Sage .
   Google Scholar
• Loewenberg , F. , Dolgoff , R. and Harrington , D. 2000 . Ethical Decisions for Social Work Practice , 6th edn , Itasca : F. E. Peacock .
   Google Scholar
• Lohmann , R. A. and Lohmann , N. 2002 . Social Administration , New York : Columbia University Press .
   Google Scholar
• Lonne , B. , McDonald , C. and Fox , T. 2004 . Ethical Practice in the Contemporary Human Services . Journal of Social Work , 4 ( 3 ) : 345 – 67 . doi: 10.1177/1468017304048059
   Google Scholar
• Lynch , J. and Versen , G. 2003 . Social Work Supervisor Liability: Risk Factors and Strategies for Risk Reduction . Administration in Social Work , 27 ( 2 ) : 57 – 71 . doi: 10.1300/J147v27n02_05
   Web of Science ®Google Scholar
• Manning , S. 2003 . Ethical Leadership in Human Services , Boston : Allyn & Bacon .
   Google Scholar
• McAuliffe , D. 2005 . Putting Ethics on the Organisational Agenda: The Social Work Ethics Audit on Trial . Australian Social Work , 58 ( 4 ) : 357 – 69 . doi: 10.1111/j.1447-0748.2005.00232.x
   Google Scholar
• McDaniel , C. 2004 . Organizational Ethics: Research and Ethical Environments , Burlington , VT : Ashgate .
   Google Scholar
• Millstein , K. 2000 . Confidentiality in Direct Social Work Practice: Inevitable Challenges and Ethical Dilemmas . Families in Society , 81 ( 3 ) : 270 – 82 .
   Web of Science ®Google Scholar
• Moberg , D. 2006 . Ethics Blind Spots in Organizations: How Systematic Errors in Person Perception Undermine Moral Agency . Organization Studies , 27 ( 3 ) : 413 – 28 . doi: 10.1177/0170840606062429
   Web of Science ®Google Scholar
• Moberg , D. 2007 . Practical Wisdom and Business Ethics . Business Ethics Quarterly , 17 ( 3 ) : 535 – 61 . doi: 10.5840/beq200717336
   Web of Science ®Google Scholar
• Moberg , D. and Velasquez , M. 2006 . Best Intentions, Worst Results: Grounding Ethics Students in the Realities of Organizational Context . Academy of Management Learning & Education , 5 ( 3 ) : 307 – 16 . doi: 10.5465/AMLE.2006.22697019
   Web of Science ®Google Scholar
• National Association of Social Workers (NASW) 1996 Code of Ethics , available at: <http://www.naswdc.org/pubs/code/code.asp> (accessed 13 February 2011) .
   Google Scholar
• National Network for Social Work Managers (NNSWM) 2004 Competency areas for social work managers , available at: https://socialworkmanager.org/?page_id=110 (accessed 14 October 2010)
   Google Scholar
• Reamer , F. 1990 . Ethical Dilemmas in Social Service , 2nd edn , New York : Columbia University Press .
   Google Scholar
• Reamer , F. 2000a . “ Administrative Ethics ” . In The Handbook of Social Welfare Management , Edited by: Patti , R. 69 – 85 . Thousand Oaks , CA : Sage .
   Google Scholar
• Reamer , F. 2000b . The Social Work Ethics Audit: A Risk-management Strategy . Social Work , 45 ( 4 ) : 355 – 66 . doi: 10.1093/sw/45.4.355
   PubMed Web of Science ®Google Scholar
• Reamer , F. 2004 . “ Ethical Decisions and Risk Management ” . In Supervision as Collaboration in the Human Services: Building a Learning Culture , Edited by: Austin , M. and Hopkins , K. 97 – 109 . Thousand Oaks , CA : Sage .
   Google Scholar
• Reamer , F. 2005a . Documentation in Social Work: Evolving Ethical and Risk-management Standards . Social Work , 50 ( 4 ) : 325 – 34 . doi: 10.1093/sw/50.4.325
   PubMed Web of Science ®Google Scholar
• Reamer , F. 2005b . Ethical and Legal Standards in Social Work: Consistency and Conflict . Families in Society , 86 ( 2 ) : 163 – 69 .
   Web of Science ®Google Scholar
• Reamer , F. 2008 . Social Workers’ Management of Error: Ethical and Risk Management Issues . Families in Society , 89 ( 1 ) : 61 – 68 .
   Web of Science ®Google Scholar
• Reinsch , N. 1996 . Management Communication Ethics Research . Management Communication Quarterly , 9 ( 3 ) : 349 – 58 . doi: 10.1177/0893318996009003004
   Google Scholar
• Rhodes , M. 1991 . Ethical Dilemmas in Social Work Practice , Milwaukee : Family Service America .
   Google Scholar
• Schwepker , C. 2001 . Ethical Climate's Relationship to Job Satisfaction, Organizational Commitment, and Turnover Intention in the Salesforce' . Journal of Business Research , 54 ( 1 ) : 39 – 52 . doi: 10.1016/S0148-2963(00)00125-9
   Web of Science ®Google Scholar
• Strauss , A. and Corbin , J. 1990 . Basics of Qualitative Research , Newbury Park , CA : Sage .
   Google Scholar
• Walden , T. , Wolock , I. and Demone , H. 1990 . Ethical Decision Making in Human Services: A Comparative Study . Families in Society , 71 ( 2 ) : 67 – 75 .
   Web of Science ®Google Scholar
• White , D. 2010 . The Non Profit Challenge: Integrating Ethics into the Purpose and Promise of our Nation's Charities , New York : Palgrave Macmillan .
   Google Scholar
• Worthington , R. , Tan , J. and Poulin , K. 2002 . Ethically Questionable Behaviors among Supervisees: An Exploratory Investigation . Ethics & Behavior , 12 ( 4 ) : 323 – 51 . doi: 10.1207/S15327019EB1204_02
   Web of Science ®Google Scholar
• Yang , J. and Kombarakaran , F. 2006 . A Practitioner's Response to the New Health Privacy Regulations . Health & Social Work , 31 ( 2 ) : 129 – 36 . doi: 10.1093/hsw/31.2.129
   PubMed Web of Science ®Google Scholar