3,513
Views
31
CrossRef citations to date
0
Altmetric
Facing the Pandemic: Adapting Management Approaches

Ranking of hospitals in the case of COVID-19 outbreak: A new integrated approach using patient satisfaction criteria

ORCID Icon, & ORCID Icon
Pages 312-324 | Received 17 Dec 2019, Accepted 24 Jul 2020, Published online: 11 Aug 2020

References

  • Chen Y, Liu Q, Guo D. Emerging coronaviruses: genome structure, replication, and pathogenesis. J Med Virol. 2020;92(4).
  • Wu F, Zhao S, Yu B, et al. A new coronavirus associated with human respiratory disease in China. Nature. 2020;579(7798):265–269.
  • Chan JFW, Kok KH, Zhu Z, et al. Genomic characterization of the 2019 novel human-pathogenic coronavirus isolated from a patient with atypical pneumonia after visiting Wuhan. Emerg Microbes Infect. 2020;9(1):221–236.
  • World Health Organization. (2020). Coronavirus disease 2019 (COVID-19): situation report, 59.
  • AlJaberi OA, Hussain M, Drake PR. A framework for measuring sustainability in healthcare systems. Int J Healthc Manag. 2017;10:1–10.
  • Mishra V, Samuel C, Sharma S. Lean, agile and leagile healthcare management–a case of chronic care. Int J Healthc Manag. 2018;11:1–8.
  • Abedi G, Abedini E. Prioritizing of marketing mix elements effects on patients’ tendency to the hospital using analytic hierarchy process. Int J Healthc Manag. 2017;10(1):34–41.
  • Deshwal P, Bhuyan P. Cancer patient service experience and satisfaction. Int J Healthc Manag. 2016;11:88–95.
  • Haghighathoseini A, Bobarshad H, Saghafi F, et al. Hospital enterprise architecture framework (Study of Iranian University Hospital Organization). Int J Med Inform. 2018;114:88–100.
  • Lichtman HJ, Erica C, Wang Y, et al. Hospital quality metrics: “America's Best Hospitals” and outcomes after ischemic stroke. J Stroke Cerebrovasc Dis. 2019;28:430–434.
  • Bedeir YH, Grawe BM. Patient factors influencing outpatient satisfaction in patients presenting with shoulder pain. J Shoulder Elbow Surg. 2018;27:367–371.
  • Kumah E. Patient experience and satisfaction with a healthcare system: connecting the dots. Int J Healthc Manag. 2017;12:173–179.
  • Janet HYN, Bronya HKL. Patient satisfaction: concept analysis in the healthcare context. Patient Educ Couns. 2019;102:790–796.
  • Xiang Y, Li J. Evaluation of EHR in health care in China: Utilizing fuzzy AHP in SWOT analysis. Front Fut Develop Inform Technol Med Edu. 2014;1:2715–2719.
  • Shahbod N, Bayat M, Mansouri N, et al. Application of Delphi method and fuzzy Analytic hierarchy process in modeling environmental performance Assessment in Urban Medical Centers. Environ Energ Econom Res. 2020;4(1):43–56.
  • Nabeeh NA, Abdel-Monem A, Abdelmouty A. A Novel methodology for Assessment of hospital service according to BWM, MABAC, PROMETHEE II. Neutrosop Sets Syst. 2020;31(1):5.
  • Mishra S. S., Muduli K., Dash M. PROMETHEE-Based Analysis of HCWM Challenges in healthcare sector of Odisha. In: Vikrant B, Swagatam D, editors. Smart Computing and Informatics. Singapore: Springer; 2018. p. 163–170.
  • Vahidnia MH, Alesheikh AA, Alimohammadi A. Hospital site selection using fuzzy AHP and its derivatives. J Environ Manage. 2009;90(10):3048–3056.
  • Büyüközkan G, Çifçi G, Güleryüz S. Strategic analysis of healthcare service quality using fuzzy AHP methodology. Expert Syst Appl. 2011;38(8):9407–9424.
  • Yucesan M., Mete S., Gul M. A fuzzy decision-making model for the Key performance indicators of hospital service quality evaluation. In: Victor W, editor. Computational Intelligence and Soft Computing Applications in healthcare management Science. Turkey: IGI Global; 2020. p. 42–62.
  • Chang DY. Applications of the extent analysis method on fuzzy AHP. Eur J Oper Res. 1996;95(3):649–655.
  • Leung LC, Chao D. On Consistency and ranking of alternatives in fuzzy AHP. Eur J Oper Res. 2000;124:102–113.
  • Liu Y, Wang XK, Wang JQ, et al. Cloud model-based PROMETHEE method under 2D uncertain linguistic environment. J Intell Fuzzy. 2020;38:1–19.
  • Ghasemi P, Talebi E. An integrated FAHP-PROMETHEE approach for Selecting the best Flexible Manufacturing system. Eur Online J Nat Soc Sci. 2014;3:1137–1150.
  • Mamalis S., Kamenidou I., Pavlidis S. Perceptions of hospital quality: A case study from Greece. In: Priporas CV, editor. Strategic Innovative Marketing and Tourism. Cham: Springer; 2020. p. 403–410.
  • Ghasemi P, Komijan AR. Decision making using PROMETHEE method with learning visual PROMETHEE software. Tehran: Azad Islamic University; 2015.
  • Behzadian M, Kazemzadeh RB, Albadvi A, et al. PROMETHEE: A comprehensive literature review on methodologies and applications. Eur J Oper Res. 2010;200(1):198–215.
  • Brans J. P., De Smet Y. PROMETHEE methods. In: Salvatore G, Matthias E, José Rui F, editors. Multiple criteria decision analysis. New York (NY): Springer; 2016. p. 187–219.
  • Qi X, Yu X, Wang L, et al. PROMETHEE for prioritized criteria. Soft comput. 2019;23(22):11419–11432.
  • Verma P. Promethee: A tool for multi-criteria decision analysis. In: Daniel A, William A, Kirti B, et al., editors. Multi-Criteria decision analysis in managementIGI Global; 2020. p. 282–309.
  • Lakshmi Priyadarsini S, Suresh M. Factors influencing the epidemiological characteristics of pandemic COVID 19: A TISM approach. Int J Healthc Manag. 2020;13:1–10.
  • Islam MM, Rakhi NN, Islam OK, et al. Challenges to be considered to evaluate the COVID-19 preparedness and outcome in Bangladesh. Int J Healthc Manag. 2020;13:1–2.
  • Amin S. The psychology of coronavirus fear: Are healthcare professionals suffering from corona-phobia? Int J Healthc Manag. 2020;13:1–8.
  • Nguyen TLH, Nagase K. The influence of total quality management on customer satisfaction. Int J Healthc Manag. 2019;12(4):277–285.
  • Al-Neyadi HS, Abdallah S, Malik M. Measuring patient's satisfaction of healthcare services in the UAE hospitals: using SERVQUAL. Int J Healthc Manag. 2018;11(2):96–105.
  • Owusu Kwateng K, Lumor R, Acheampong FO. Service quality in public and private hospitals: A comparative study on patient satisfaction. Int J Healthc Manag. 2019;12(4):251–258.
  • Şahin T, Ocak S, Top M. Analytic hierarchy process for hospital site selection. Health Policy Technol. 2019;8:42–50.
  • Liao H, Mi X, Yu Q, et al. Hospital performance evaluation by a hesitant fuzzy linguistic best worst method with inconsistency repairing. J Clean Prod. 2019;232:657–671.
  • Tuzkaya G, Sennaroglu B, Kalender Z, et al. Hospital service quality evaluation with IVIF-PROMETHEE and a case study. Socioecon Plann Sci. 2019;68:100–105. doi:10.1016/j.seps.2019.04.002.
  • Zhu T, Luo L, Liao H, et al. A hybrid multi-criteria decision making model for elective admission control in a Chinese public hospital. Knowl Based Syst. 2019;173:37–51.
  • Yucesan M, Gul M. Hospital service quality evaluation: an integrated model based on Pythagorean fuzzy AHP and fuzzy TOPSIS. Soft comput. 2019;24(5):1–19.
  • Kriksciuniene D, Sakalauskas V. (2017). AHP Model for Quality Evaluation of Healthcare System, International Conference on Information and Software Technologies, ICIST 2017: Information and Software Technologies, 129-141.
  • Senvar O, Otay I, Bolturk E. Hospital site selection via Hesitant fuzzy TOPSIS. IFAC-PapersOnLine. 2016;49:1140–1145.
  • Gonzalez A, Osborne N. Evaluating hospital quality for vascular surgery. Semin Vasc Surg. 2015;28:63–67.
  • Chang T. Fuzzy VIKOR method: a case study of the hospital service evaluation in Taiwan. Inf Sci (Ny). 2014;271:196–212.
  • Wang G, Li J. Approximations of fuzzy numbers by step type fuzzy numbers. Fuzzy Sets Syst. 2017;310:47–59.
  • Mareschal B, Brans JP. Geometrical representations for MCDA. Eur J Oper Res. 1988;34(1):69–77.
  • Singh A, Ravi P, Lepcha K. Patient satisfaction factors with in house third Party Administrator (TPA) department of a tertiary care hospital: a cross sectional analysis. Int J Healthc Manag. 2019;12:1–7.
  • Jayantkumar PH, Dasharathbhai PN. Study on patient satisfaction of outpatient department in ESI hospitals at Ahmedabad, Vadodara, and Surat in state of Gujarat. Int J Healthc Manag. 2019;12(4):259–264.
  • Babaeinesami A, Ghasemi P. Ranking of hospitals: a new approach comparing organizational learning criteria. Int J Healthc Manag. 2020;13:1–9.
  • Asiamah N, Danquah E. A comparative analysis of the influences of specialized and non-specialized emotional intelligence training on patient satisfaction. Int J Healthc Manag. 2019;12(4):265–276.
  • Brans J, Vincke P. A preference ranking organisation method: the PROMETHEE method forMCDM. Manage Sci. 1985;31(6):647–656. 647656.
  • Brans JP. (1982). L'ingénierie de la décision: l'élaboration d'instruments d'aide a la décision. Université Laval, Faculté des sciences de l'administration.
  • Brans JP, Mareschal B. The PROMETHEE VI procedure: how to differentiate hard from soft multicriteria problems. J Decision Sys 1995;4(3):213–223.
  • Mareschal B, De Smet Y, Nemery P. (2008). Rank reversal in the PROMETHEE II method: some new results. In 2008 IEEE International Conference on Industrial Engineering and Engineering Management) IEEE, 959–963.
  • Barzilai J, Golany B. AHP rank reversal, normalization and aggregation rules. INFOR: Inform Sys Operation Res. 1994;32(2):57–64.
  • Aires RFDF, Ferreira L. The rank reversal problem in multi-criteria decision making: a literature review. Pesquisa Operacional. 2018;38(2):331–362.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.