945
Views
0
CrossRef citations to date
0
Altmetric
Leisure & Tourism

Managing tourism during the COVID-19 pandemic. A systematic review of crisis management in the tourism industry

ORCID Icon
Article: 2311955 | Received 06 Apr 2023, Accepted 25 Jan 2024, Published online: 12 Feb 2024

References

  • Adam, I. (2015). Backpackers’ risk perceptions and risk reduction strategies in Ghana. Tourism Management, 49, 1–18. https://doi.org/10.1016/j.tourman.2015.02.016
  • Ahn, E., & Kang, H. (2018). Introduction to systematic review and meta-analysis. Korean Journal of Anesthesiology, 71(2), 103–112. https://doi.org/10.4097/kjae.2018.71.2.103
  • Andersson, B. A. (2006). Crisis management in the Australian tourism industry: Preparedness, personnel and postscript. Tourism Management, 27(6), 1290–1297.
  • António, N., & Rita, P, NOVA Information Management School (NOVA IMS), Universidade Nova de Lisboa, Lisbon, Portugal. (2021). COVID 19: The catalyst for digital transformation in the Hospitality industry? Tourism & Management Studies, 17(2), 41–46. https://doi.org/10.18089/tms.2021.170204
  • Avraham, E. (2016). Destination marketing and image repair during tourism crises: The case of Egypt. Journal of Hospitality and Tourism Management, 28, 41–48. https://doi.org/10.1016/j.jhtm.2016.04.004
  • Avraham, E., & Ketter, E. (2017). Destination Marketing during and following crisis: Combating negative images in Asia. Journal of Travel & Tourism Marketing, 34(6), 709–718. https://doi.org/10.1080/10548408.2016.1237926
  • Berdychevsky, L., & Gibson, H. J. (2015). Sex and risk in young women’s tourist experiences: Context, likelihood, and consequences. Tourism Management, 51, 78–90. https://doi.org/10.1016/j.tourman.2015.04.009
  • Bergman-Rosamond, A., Gammeltoft- Hansen, T., Hamza, M., Hearn, J., Ramasar, V., & Rydstrom, H. (2022). The case for Interdisciplinary Crisis Studies. Global Discourse, 12(3-4) , 465–486. https://doi.org/10.1332/204378920X15802967811683
  • Bhaskara, G. I., & Filimonau, V. (2021). The COVID-19 pandemic and organisational learning for disaster planning and management: A perspective of tourism businesses from a destination prone to consecutive disasters. Journal of Hospitality and Tourism Management, 46, 364–375. https://doi.org/10.1016/j.jhtm.2021.01.011
  • Bhuiyan, M. A., Crovella, T., Paiano, A., & Alves, H. (2021). A review of research on tourism industry, economic crisis and mitigation process of the loss: analysis on pre, during and post pandemic situation. Sustainability, 13(18), 10314. https://doi.org/10.3390/su131810314
  • Birkle, C., Pendlebury, D. A., Schnell, J., & Adams, J. (2019). Web of Science as a data source for research on scientific and scholarly activity. Qualitative Science Studies, 1(1), 363–376. https://doi.org/10.1162/qss_a_00018
  • Blake, A., & Sinclair, M. T. (2003). Tourism crisis management–US response to September 11., V30 N4, 813–832. Annals of Tourism Research, https://doi.org/10.1016/j.annals.2013.06.002
  • Boersma, K., & Wolbers, J. (2021). Foundations of Responsive Crisis Management: Institutional Design and Information. Oxford Research Encyclopedias, Politics. https://doi.org/10.1093/acrefore/9780190228637.013.1610
  • Boersma, K., Berg, R., Rijbroek, J., Ardai, P., Azarhoosh, F., Forozesh, F., de Kort, S., van Scheepstal, A. J., Bos, J., et. al. (2022). Exploring the potential of local stakeholders’ involvement in crisis management. The living lab approach in a case study from Amsterdam. International Journal of Disaster Risk Reduction, 79, 103179. https://doi.org/10.1016/j.ijdrr.2022.103179
  • Booth, S. (1993). Crisis Management Strategy. Routledge.
  • Broshi-Chen, O., & Mansfeld, Y. (2021). A wasted invitation to innovate? Creativity and Innovation in tourism crisis management: QC & IM approaches. Journal of Hospitality and Tourism Management, 46, 272–283. https://doi.org/10.1016/j.jhtm.2021.01.003
  • Cahyanto, I., Wiblishauser, M., Pennington-Gray, L., & Schroeder, A. (2016). The dynamics of travel avoidance: The case of Ebola in the U.S. Tourism Management Perspectives, 20, 195–203. https://doi.org/10.1016/j.tmp.2016.09.004
  • Çakar, K. (2018). Critical success factors for tourist destination governance in times of crisis: a case study of Antalya, Turkey. Journal of Travel & Tourism Marketing, 35(6), 786–802. https://doi.org/10.1080/10548408.2017.1421495
  • Calgaro, E., Lloyd, K., & Dominey-Howes, D. (2014). From vulnerability to transformation: A framework for assessing the vulnerability and resilience of tourism destinations. Journal of Sustainable Tourism, 22(3), 341–360. https://doi.org/10.1080/09669582.2013.826229
  • Cassedy, K. (1991). Crisis management planning in the travel and tourism industry: A study of the three destinations and a crisis management planning manual. PATA.
  • Chang, C.-L., McAleer, M., & Ramos, V. (2020). A charter for sustainable tourism after COVID-19. Sustainability, 12(9), 3671. https://doi.org/10.3390/su12093671
  • Chang, D. S., & Wu, W. D. (2021). Impact of the COVID-19 pandemic on the tourism industry: applying TRIZ and DEMATEL to construct a decision-making model. Sustainability, 13(14), 7610. https://doi.org/10.3390/su13147610
  • Cheer, M. C., Lapointe, D., Mostafanezhad, M., & Jamal, T. (2021). Global tourism in crisis: conceptual frameworks for research and practice. Journal of Tourism Futures, 7(3), 278–294. https://doi.org/10.1108/JTF-09-2021-227
  • Chen, J. M., & Chen, Y. Q. (2022). China can prepare to end its zero-COVID policy. https://doi.org/10.1038/s41591-022-01794-3
  • Cicchett, D., & Dawson, G. (2002). Editorial: Multiple levels of analysis. Development and Psychopathology, 14(3), 417–420. https://doi.org/10.1017/s0954579402003012
  • Confente, I. (2015). Twenty-five years of word of mouth studies: A critical review of tourism research. International Journal of Tourism Research, 17N6 (6), 613–624. https://doi.org/10.1002/jtr.2029
  • Cook, D. J., Mulrow, C., & Haynes, R. B. (1997). Systematic reviews: Synthesis of best evidence for clinical decisions. Annals of Internal Medicine, 126(5), 376–380. 376-80 https://doi.org/10.7326/0003?4819?126?5?199703010?00006
  • Creswell, J. W. (2012). Educational research: Planning, conducting, and evaluating Quantitative and qualitative research (4th ed.). Pearson.
  • De Sausmarez, N. (2007). Crisis management, tourism and sustainability: The role of indicators. Journal of Sustainable Tourism, 15(6), 700–714. https://doi.org/10.2167/jost653.0
  • Dewey, A., & Drahota, A. (2016). Introduction to systematic reviews: online learning module Cochrane Training. http://training.cochrane.org/path/introduction-systematic-reviewspathway/
  • Drabek, T. (1995). Disaster planning and response by tourist business executives. The Cornell Hotel and Restaurant Administration Quarterly, 36(3), 86–96. https://doi.org/10.1016/0010-8804(95)96941-9
  • Duan, J., Xie, C., & Morrison, A. (2021). Tourism Crises and Impacts on Destinations: A Systematic Review of the Tourism and Hospitality Literature. Journal of Hospitality & Tourism Research, 46(4), 667–695. https://doi.org/10.1177/1096348021994194
  • Dumay, J. C., Bernardi, C., Guthrie, J., & Demartini, P. (2016). Integrated reporting: A structured literature review. Accounting Forum, 40(3), 166–185. N3. https://doi.org/10.1016/j.accfor.2016.06.001
  • Durst, S., & Zieba, M. (2020). Knowledge risks inherent in business sustainability. Journal of Cleaner Production, 251, 119670. https://doi.org/10.1016/j.jclepro.2019.119670
  • Dusdal, J., & Powell, J. J. W. (2021). Benefits, motivations, and challenges of international collaborative research: A sociology of science case study. Science and Public Policy, 48(2), 235–245. https://doi.org/10.1093/scipol/scab010
  • Evans, S., & Elphick, S. (2005). Models of crisis management: An evaluation of their value for strategic planning in the international travel industry. International Journal of Tourism Research, 7(3), 135–150. https://doi.org/10.1002/jtr.527
  • Fan, W., Li, G., & Law, R. (2020). Analyzing co-authoring communities of tourism research Collaboration. Tourism Management Perspective, V33, 100607.
  • Faulkner, B. (2001). Towards a framework for tourism disaster management. Tourism Management, 22 (2), 135–147. https://doi.org/10.1016/S0261-5177(00)00048-0
  • Ferguson, J., Schmidt, A., & Boersma, K. (2018). Citizens in crisis and disaster management: Understanding barriers and opportunities for inclusion. Journal of Contingencies and Crisis Management, 26(3), 326–328. https://doi.org/10.1111/1468-5973.12236
  • Filimonau, V., & De Coteau, D. (2020). Tourism resilience in the context of integrated destination and disaster management (DM2). International Journal of Tourism Research, 22(2), 202–222. John Wiley and Sons Ltd. https://doi.org/10.1002/jtr.2329
  • Foss, N. (2020). Behavioral Strategy and the COVID-19 Disruption. Journal of Management, 46(8), 1322–1329. N8, https://doi.org/10.1177/0149206320945015
  • Fotiadis, A., Polyzos, S., & Huan, T. C. (2021). The good, the bad and the ugly on COVID-19 tourism recovery. Annals of Tourism Research, 87, 103117. https://doi.org/10.1016/j.annals.2020.103117
  • Gani, A., & Singh, R. (2019). Managing disaster and crisis in tourism: A critique of research and a fresh research agenda. African Journal of Hospitality, Tourism and Leisure, 8(4)
  • Goh, C., & Law, B. (2002). Modeling and forecasting tourism demand for arrivals with Stochastic nonstationary seasonality and intervention. Tourism Management, 23 (5), 499–510. https://doi.org/10.1016/S0261-5177(02)00009-2
  • Gough, D., Oliver, S., & Thomas, J. (2017). An Introduction to Systematic Reviews. SAGE Publishing.
  • Gunter, Y. (2016). Returning to paradise: Investigating issues of tourism crisis and disaster recovery on the island of Bali. Journal of Hospitality and Tourism Management, V28, pp11–19. https://doi.org/10.1016/j.jhtm.2016.04.007
  • Guo, J., Zhang, C., Wu, Y., Li, H., & Liu, Y. (2018). Examining the determinants and outcomes of netizens’ participation behaviors on government social media profiles. Aslib Journal of Information Management, 70(4), 306–325. https://doi.org/10.1108/AJIM-07-2017-0157
  • Gössling, S., & Schweiggart, N. (2022). Two years of COVID-19 and tourism: what we learned, and what should be learned. The Journal of Sustainable Tourism, 30(4), 915–931. https://doi.org/10.1080/09669582.2022.2029872
  • Gössling, S., Scott, D., & Hall, C. M. (2020). Pandemics, tourism, and global change: a rapid assessment of COVID-19. The Journal of Sustainable Tourism., 29(1), 1–20. https://doi.org/10.1080/09669582.2020.1758708
  • Gössling, S., Scott, D., & Hall, C. M. (2020). Pandemics, tourism, and global change: a rapid assessment of COVID-19. Journal of Sustainable Tourism., 29(1), 1–20. https://doi.org/10.1080/09669582.2020.1758708
  • Heath, R. (1998). Crisis Management for Managers and Executives. Financial Times, Pitman Publishing.
  • Henderson, J. C. (2003). Communicating in a crisis: flight SQ 006. Tourism Management, 24 (3), 279–287. https://doi.org/10.1016/S0261-5177(02)00070-5
  • Henderson, J. C., & Ng, A. (2004). Responding to crisis: severe acute respiratory syndrome (SARS) and Hotels in Singapore. International Journal of Tourism Research, 6(6), 411–419. https://doi.org/10.1002/jtr.505
  • Higgins-Desbiolles, F. (2020). Socialising tourism for social and ecological justice after COVID-19. Tourism Geographies, 22(3), 610–623. https://doi.org/10.1080/14616688.2020.1757748
  • Hosie, P., & Smith, C. (2004). Preparing for crisis: Online security management education. Research and Practice in Human Resource Management, 12(2), 90–127.
  • Huang, C., Wang, Y., Li, X., & Ren, L. (2020). Clinical features of patients infected with 2019 novel coronavirus in Wuhan, China. https://doi.org/10.1016/S0140-6736(20)30183-5
  • Hystad, P. W., & Keller, C. P. (2008). Towards a destination tourism disaster management Framework: Long-term lessons learned from a forest fire disaster. Tourism Management, 29(1), 151–162. https://doi.org/10.1016/j.tourman.2007.02.017
  • Israeli, A., & Reichel, A. (2003). Hospitality crisis management practices: The Israeli case. International Journal of Hospitality Management, 22(4), 353–372. https://doi.org/10.1016/S0278-4319(03)00070-7
  • Jaques, T. (2010). Reshaping Crisis Management: The Challenge for Organizational Design. Organizational Development Journal, 28(1), 9–17.
  • Jesson, J., Matheson, L., & Lacy, F. (2011). Doing Your Literature Review: Traditional AndSystematic Techniques. SAGE Publications.
  • Jiang, Y., Ritchie, B., & Benckendorff, P. (2019). Bibliometric visualisation: an application in tourism crisis and disaster management research. Current Issues in Tourism, Taylor and Francis Journals, 22(16), 1925–1957. October. https://doi.org/10.1080/13683500.2017.1408574
  • Johnson, G., Scholes, K., & Whittington, R. (2006). Exploring corporate strategy (7th ed.). Prentice hall, Financial Times.
  • Johnston, A. (2014). Preventing the Next Financial Crisis? Regulating Bankers’ Pay in Europe. Journal of Law and Society, 41(1), 6–27. https://doi.org/10.1111/j.1467-6478.2014.00654.x
  • Kaushal, V., & Srivastava, S. (2021). Hospitality and tourism industry amid COVID-19 pandemic: Perspectives on challenges and learnings from India. International Journal of Hospitality Management, 92, 102707. https://doi.org/10.1016/j.ijhm.2020.102707
  • Kristjánsdóttir, K. R., Ólafsdóttir, R., & Ragnarsdóttir, K. V. (2017). Reviewing integrated sustainability indicators for tourism. Journal of Sustainable Tourism, 26(4), 583–599. https://doi.org/10.1080/09669582.2017.1364741
  • Kumpulainen, M., & Seppänen, M. (2022). Combining Web of Science and Scopus datasets in citation-based literature study. Scientometrics, 127(10), 5613–5631. https://doi.org/10.1007/s11192-022-04475-7
  • Laws, E., Prideaux, B., & Chon, K. (2007). Crisis management in tourism: Challenges for managers and researchers. In Laws, E., Prideaux, B. and Chon, K. (Eds.), Crisis Management in Tourism. Wallingford.
  • Leta, S. D., & Chan, I. C. C. (2021). Learn from the past and prepare for the future: A critical assessment of crisis management research in hospitality. International Journal of Hospitality Management, 95, 102915. https://doi.org/10.1016/j.ijhm.2021.102915
  • Lew, A. (2014). Scale, change and resilience in community tourism planning. Tourism Geographies, 16(1), 14–22. https://doi.org/10.1080/14616688.2013.864325
  • Li, K., Rollins, J., & Yan, E. (2018). Web of Science use in published research and review papers 1997– 2017: A selective, dynamic, cross-domain, content-based analysis. Scientometrics, 115(1), 1–20. https://doi.org/10.1007/s11192-017-2622-5
  • Liu-Lastres, B., Schroeder, A., & Pennington-Gray, L. (2018). Cruise line customers’ responses to risk and crisis communication Messages: An application of the risk perception attitude framework. Journal of Travel Research, 58(5), 849–865. https://doi.org/10.1177/0047287518778148
  • Maditinos, Z., & Vassiliadis, C. (2008). Crises and Disasters in Tourism Industry: Happen locally–Affect globally. Department of Business Administration University of Macedonia Thessaloniki.
  • Mair, J., Ritchie, B. W., & Walters, G. (2016). Towards a research agenda for post-disaster and post-crisis recovery strategies for tourist destinations: a narrative review. Current Issues in Tourism., 19(1), 1–26. https://doi.org/10.1080/13683500.2014.932758
  • Mao, C. K., Cherng, G., & Lee, H. Y. (2009). Post-SARS tourist arrival recovery patterns: An analysis based on catastrophe theory. Tourism Management, 31(6), 855–861. https://doi.org/10.1016/j.tourman.2009.09.003
  • Martens, H., Feldesz, K., & Merten, P. (2016). Crisis management in tourism – a literature based approach on the proactive prediction of a crisis and the implementation of prevention measures. Athens Journal of Tourism, 3(2), 89–101. https://doi.org/10.30958/ajt.3-2-1
  • McNulty, T., Zattoni, A., & Douglas, T. J. (2013). Developing Corporate governance research through qualitative methods: A review of previous studies. Corporate Governance: An International Review, 21(2), 183–198. https://doi.org/10.1111/corg.12016
  • Meredith, J. (1993). Theory building through conceptual methods. International Journal of Operations & Production Management, 13(5), 3–11. https://doi.org/10.1108/01443579310028120
  • Meyers, G. G. (1986). Wien if hits the fan: Managing the nine crises of business. Houghton Mifflin.
  • Miles, M. B., & Huberman, A. M. (1994). Qualitative data analysis: An expanded sourcebook (2nd ed.). SAGE.
  • Mills, M. C., & Rüttenauer, T. (2021). The effect of mandatory COVID-19 Certificates on vaccine Uptake: Synthetic-control modelling of six countries. The Lancet. Public Health, 7(1), e15–e22. https://doi.org/10.1016/S2468-2667(21)00273-5
  • Moher, D., Liberati, A., Tetzlaff, J., & Altman, D. G. (2009). Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement. BMJ (Clinical Research Ed.), 339(jul21 1), b2700–b2535. https://doi.org/10.1136/bmj.b2535
  • Nasir, A., Shaukat, K., Hameed, I. A., Luo, S., Mahboob, T., & Iqbal, F. (2020). A bibliometric analysis of Corona pandemic in social sciences: a review of influential aspects and conceptual structure. IEEE Access: practical Innovations, Open Solutions, 8, 133377–133402. https://doi.org/10.1109/ACCESS.2020.3008733
  • Novelli, M., Burgess, L. G., Jones, A., & Ritchie, B. W. (2018). ‘No Ebola… still doomed’–The Ebola-induced tourism crisis. Annals of Tourism Research, 70, 76–87. https://doi.org/10.1016/j.annals.2018.03.006
  • Orchiston, C. (2012). Tourism business preparedness, resilience and disaster planning in a region of high seismic risk: the case of the Southern Alps, New Zealand. Current Issues in Tourism, 16(5), 477–494. https://doi.org/10.1080/13683500.2012.741115
  • Organisation of Economic Cooperation and Development (OECD) (2020). Rebuilding tourism for the future: COVID-19 policy responses and recovery. www.oecd.org/coronavirus/en/
  • Ost, C., & Saleh, R. (2021). Cultural and creative sectors at a crossroad: from a mainstream process towards an active engagement. Built Heritage, 5(1) https://doi.org/10.1186/s43238-021-00032-y
  • Paraskevas, A., & Altinay, L. (2013). Signal detection as the first line of defence in tourism crisis management. Tourism Management, 34, 158–171. https://doi.org/10.1016/j.tourman.2012.04.007
  • Permatasari, M. G., & Mahyuni, L. P. (2022). Crisis management practices during the COVID-19 pandemic: The case of a newly-opened hotel in Bali. Journal of General Management, 47(3), 180–190. https://doi.org/10.1177/03063070211063717
  • Pottorff, S. M & Neal, D. M. (1994). Marketing Implications for Post-Disaster Tourism Destinations. Journal of Travel & Tourism Marketing, 3(1), 115–122. https://doi.org/10.1300/J073v03n01_08
  • Prayaq, G. (2018). Symbiotic relationship or not? Understanding resilience and crisis management in tourism. Tourism Management Perspectives, 25, 133–135.
  • Ritchie, B. W. (2004). Chaos, crises, and disasters: a strategic approach to crisis management in the tourism industry. Tourism Management, 25(6), 669–683. pp. https://doi.org/10.1016/j.tourman.2003.09.004
  • Ritchie, B. W., & Jiang, Y. (2019). A review of research on tourism risk, crisis, and disaster§ management: Launching the annals of tourism research curated collection on tourism risk, crisis and disaster management. Annals of Tourism Research, 79, 102812. https://doi.org/10.1016/j.annals.2019.102812
  • Roux-Dufort, C., & Vidaillet, B. (2003). Difficulties in Improving in a Crisis Situation: A Case Study. International Studies of Management & Organization, V33, 86–115.
  • Ruan, W. Q., Li, Y. Q., & C. H. S. Liu. (2017). Measuring tourism risk impacts on destination image. Sustainability, 9 (9), 1501–1516. https://doi.org/10.3390/su9091501
  • Saha, S., & Yap, G. (2014). The moderation effects of political instability and terrorism on tourism development. Journal of Travel Research, 53(4), 509–521. https://doi.org/10.1177/0047287513496472
  • Santana, G. (2004). Crisis management and tourism. Journal of Travel & Tourism Marketing, 15 (4), 299–321. https://doi.org/10.1300/J073v15n04_05
  • Schmitz, A., Urbano, D., Dandolini, G. A., de Souza, J. A., & Guerrero, M. (2017). Innovation and entrepreneurship in the academic setting: a systematic literature review. International Entrepreneurship and Management Journal, 13(2), 369–395. https://doi.org/10.1007/s11365-016-0401-z
  • Seabra, C., & Bhatt, K. (2022). Tourism Sustainability and COVID-19 Pandemic: Is There a Positive Side? Sustainability, 14(14), 8723. https://doi.org/10.3390/su14148723
  • Seymour, M., & Moore, S. (2000). Effective crisis management: worldwide principles a Practice. Cassell.
  • Shamshiri, M., Ajri-Khameslou, M., Dashti-Kalantar, R., & Och Molaei, B. (2022). Management Strategies During the COVID-19 Pandemic Crisis: The Experiences of Health Managers from Iran, Ardabil Province. Cambridge University Press. 04 March 2022
  • Sheresheva, M. Y., & Oborin, M. (2022). Coronavirus and tourism: There is light at the end of the tunnel? Population and Economics, 6(4), 43–61. https://doi.org/10.3897/popecon.6.e90708
  • Singh, V. K., Singh, P., Karmakar, M., Leta, J., & Mayr, P. (2021). Journal coverage of Web of Science, Scopus and Dimensions: A comparative analysis. Scientometrics, 126(6), 5113–5142. https://doi.org/10.1007/s11192-021-03948-5
  • Slater, T. R. (1984). Preservation, conservation, and planning in historic towns. The Geographical Journal, 150(3), 322–334. https://doi.org/10.2307/634327
  • Smith, S. (1990). A Test of Plog’s allocentric/psychocentric model: Evidence from the seven nations. Journal of Travel Research, 28(4), 40–43. https://doi.org/10.1177/004728759002800409
  • Stern, E. K., & Sundelius, B. (2003). Crisis Management Europe: An Integrated Regional Research and Training Program. International Studies Perspectives, 3 (1), 71–88. https://doi.org/10.1111/1528-3577.00080
  • Sönmez, S. F. (1998). Unk Tourism, terrorism, and political instability. Annals of Tourism Research, 25(2)pp., 416–456. https://doi.org/10.1016/S0160-7383(97)00093-5
  • Tarbujaru, T., & Stanca, P. I. (2022). Crisis management: What Covid-19 taught the world. Logos universality mentality education novelty. Logos Universality Mentality Education Novelty: Economics & Administrative Sciences, 7(1), 01–18. https://doi.org/10.18662/lumeneas/7.1/32
  • Thelwell, J. P. (2018). Democratizing knowledge: A report on the scholarly publisher Elsevier, online. Education International. https://bit.ly/2PPjwRK
  • Ural, M. (2016). Risk management for sustainable tourism. European Journal of Tourism, Hospitality and Recreation, V 7Issue(1) , 63–71. https://doi.org/10.1515/ejthr-2016-0007
  • Verdinelli, S., & Scagnoli, N. I. (2013). Data display in qualitative research. International Journal of Qualitative Methods, 12(1), 359–381. https://doi.org/10.1177/160940691301200117
  • Wacker, J. G. (1998). Definition of theory: Research guidelines for different theory-building research methods in operations management. Journal of Operations Management, 16(4), 361–385. https://doi.org/10.1016/S0272-6963(98)00019-9
  • Walby, S. (2015). Crisis. Polity Press.
  • Walby, S. (2022). Crisis and society: Developing a theory of crises in the context of COVID-19. Bristol University Press. https://doi.org/10.1332/204378921X16348228772103
  • Waligo, V. M., Clarke, J., & Hawkins, R. (2013). Implementing sustainable tourism: A multi- stakeholder involvement management framework. Tourism Management, 36, 342–353. https://doi.org/10.1016/j.tourman.2012.10.008
  • Walters, G., & Mair, J. (2012). The effectiveness of post-disaster recovery marketing messages. The Case of the 2009 Australian Bushfires. Journal of Travel & Tourism Marketing, 29(1), 87–103. https://doi.org/10.1080/10548408.2012.638565
  • Wang, M., Kunasekaran, P., & Rasoolimanesh, S. M. (2021). What influences people willingness to receive the COVID-19 vaccine for international travel? Current Issues in Tourism, 25 1-(2), 192–197. https://doi.org/10.1080/13683500.2021.1929874
  • Weick, K. E. (1993). The collapse of sensemaking in organizations: the mann gulch disaster. Administrative Science Quarterly, 38 (4), 628–652. https://doi.org/10.2307/2393339
  • Weiler, B., Moyle, B., & McLennan, C-l. (2012). Disciplines That influence tourism doctoral research: The United States, Canada, Australia, and New Zealand. Annals of Tourism Research, 39(3), 1425–1445. https://doi.org/10.1016/j.annals.2012.02.009
  • WHO. (2020). Novel Coronavirus (2019-nCoV) Situation Report – January 1- 21, 2020. 20200121-sitrep-1-2019-ncov.pdf (who.int)
  • Wut, T. M., Xu, B. Z., & Wong, S. M. (2021). Crisis management research (1985-2020) in the hospitality and tourism industry: A review and research agenda. Tourism Management, 85, 104307. https://doi.org/10.1016/j.tourman.2021.104307
  • Wut, X Wong. (2021). Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda. Tourism Management, 85, 104307. https://doi.org/10.1016/j.tourman.2021.104307
  • Yan, B., Zhang, X., & Chen, B. (2020). Why do countries respond differently to COVID-19? A comparative study of Sweden, China, France, and Japan. The American Review of Public Administration, 50Issue(6-7) , 762–769. https://doi.org/10.1177/0275074020942445
  • Yang, J., Li, W., & Wei, H. (2021). Review of the Literature on Crisis Management Tourism [Paper presentation]. Proceedings of the 2021 2nd International Conference on Modern Education Management, Innovation and Entrepreneurship and Social Science (MEMIESS 2021). https://doi.org/10.2991/assehr.k.210728.013
  • Yang, S., Carlson, J. R., & Chen, S. (2020). How augmented reality affects advertising effectiveness: The mediating effects of curiosity and attention toward the ad. Journal of Retailing and Consumer Services, 54, 102020. https://doi.org/10.1016/j.jretconser.2019.102020
  • Yang, Y., Zhang, C. X., & Rickly, J. M. (2021). A review of early COVID-19 research in tourism: Launching the Annals of Tourism Research’s Curated Collection on coronavirus and tourism1. Annals of Tourism Research, 91, 103313. https://doi.org/10.1016/j.annals.2021.103313
  • Young, W. B., & Montgomery, R. J. (1998). Crisis management and its impact on destination marketing: A guide for convention and visitors bureaus. Journal of Convention & Exhibition Management, 1(1), 3–18. https://doi.org/10.1300/J143v01n01_02
  • Zamoum, K., & Gorpe, T. S. (2018). Crisis management: Historical and conceptual approach for a better understanding of today’s crises. In K. Holla, M. Titko, J. Ristvej (Eds.), Crisis Management Theory and Practice. Intech Open Limited.
  • Zamoum, K., & Serra-Gorpe, T. (2017). Crisis Management: A Historical and Conceptual Approach for a Better Understanding of Today’s Crises. https://doi.org/10.5772/intechopen.76198
  • Zehrer, A., & Benckendorff, P. (2013a). Career and collaboration patterns in tourism research. Current Issues In Tourism, 19(14), 1386–1404. https://doi.org/10.1080/13683500.2014.896320
  • Zehrer, A., & Benckendorff, P. (2013b). Determinants and perceived outcomes of tourism research collaboration. Tourism Analysis, 18(4), 355–370. https://doi.org/10.3727/108354213X13736372325830
  • Zhou, Y., Rahman, M. M., & Khanam, R. (2022). Impact of the government response on pandemic control in the long run—A dynamic empirical analysis based on COVID-19. PloS One, 17(5), e0267232. https://doi.org/10.1371/journal.pone.0267232
  • Zhu, J., & Liu, W. S. (2020). A tale of two databases: The use of Web of Science and Scopus in academic papers. Scientometrics, 123(1), 321–335. https://doi.org/10.1007/s11192-020-03387-8
  • Öberg, C. (2020). Disruptive and paradoxical roles in the sharing economies. International Journal of Innovation Management, 25(04), 2150045. https://doi.org/10.1142/S1363919621500456