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Health Marketing Quarterly Volume 23, 2005 - Issue 1
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Original Articles

Service Preferences Differences Between Community Pharmacy and Supermarket Pharmacy Patrons

Angela DominelliAlbany College of Pharmacy, 106 New Scotland Avenue, Albany, NY, 12208, USA
, PhD, RPh,
Macary Weck MarciniakAlbany College of Pharmacy, 106 New Scotland Avenue, Albany, NY, 12208, USA
, PharmD, BCPS &
Janice JarvisAlbany College of Pharmacy, 106 New Scotland Avenue, Albany, NY, 12208, USA
, MA, MS
Pages 57-79 | Received 18 Jul 2005, Accepted 28 Nov 2005, Published online: 15 Oct 2008

References

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  • Coons, Stephen J. , and Smith, Harry A. , 1991. “Pharmacy Patronage Among a Sample of Older Adults” , Journal of Geriatric Drug Therapy 5 (4) (1991), pp. 67–77.
  • Gagnon, Jean P. , 1977. “Factors Affecting Pharmacy Patronage Motives-A Literature Review” , Journal of the American Pharmaceutical Association 17 (9) (1977), pp. 556–559.
  • Hsiao, Li-Chiun D. , and Hadsall, Ronald , 1994. “Ethnic Influences on Pharmacy Patronage: An Exploratory Study” , Journal of Pharmaceutical Marketing and Management 8 (3) (1994), pp. 49–67.
  • Insurance Drives, 2000. “Insurance Drives Pharmacy Choice, Consumers Report” , Drug Topics 144 (12) (2000), p. 33.
  • Personal Attention, 2002. “Personal Attention, Satisfaction Is Not Up to Par, Survey Says” , Drug Store News 24 (14) (2002), pp. 25–26.
  • Schommer, Jon C. , 1994. “The Effect of Age on Pharmacy Patronage: Is Locational Convenience a Lurking Variable? , Journal of Pharmaceutical Marketing and Management 9 (1) (1994), pp. 33–45.
  • Shannon, Gary W. , Cromley, Ellen K. , and Fink, Joseph L. , 1985. “Pharmacy Patronage Among the Elderly: Selected Racial and Geographical Patterns” , Social Science and Medicine 20 (1) (1985), pp. 85–93.
  • Smith, Harry A. , Coons, Stephen J. , Kryscio, Richard J. , and Parker, Chester L. , 1991. “Pharmacy Patronage and Marketing” , National Association of Retail Druggists Journal 113 (1991), pp. 41–43.
  • Stergachis, Andy Maine , Lucinda, L. , and Brown, Lawrence , 2002. “The 2001 National Pharmacy Consumer Survey” , Journal of the American Pharmaceutical Association 42 (4) (2002), pp. 568–576.
  • 2003. “Time to Switch” “Time to switch drugstores? , Consumer Reports (2003), pp. 30–34.
  • Trained Employees, 2003. “Trained Employees Connect Retailers with Loyal Customers, Survey Finds” , Drug Store News 25 (12) (2003), p. 8.
  • 2003. “Understanding the Value” “Understanding the Value of the Pharmaceutical Consumer” , ACNielsen Homescan Data (2003).

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