Digital Reference

References

• Tenopir , Carol . 2001 . “The Virtual Reference Services in a Real World” . Library Journal , July 1 : 38
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• Maxwell , Nancy . 2002 . “Establishing and maintaining live online reference services.” . Library Technology Reports , July-August See p. 7–8 for a short dictionary of terminology used.
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• “Welcome to the KnowItNow Website” . In Cleveland Public Library (www.knowitnow24x7.net/learnmore.html), page 2 of 5.
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• Janes , Joseph . 2002 . “Digital reference: reference librarians' experiences and attitudes” . Journal of the American Society for Information Science and Technology , 53 ( No. 7 ) : 561 This conclusion is hardly new. It has been a given for decades, it is just as true for print as for digital reference service.
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• Dougherty , Richard . 2002 . “Reference Around the Clock: Is it in Your Future?” . American Libraries , May : 44 – 46 .
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• Quest , Barbara . “QuestionPoint marks new era in virtual reference” . NewsBreak , (www.infotoday.com/newsbreaks/nb020610–1.htm), June 10, 2002.
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• McKinzie , Steve and Lauer , Jonathan . 2002 . “Digital Reference” . Against the Grain , September : 36 The authors point out other problems from cost to lack of efficiency.
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• Shaver , Leslie and Enright , Nikki . 2002 . “The Day of the Electronic Library” . Information Outlook , August : 30
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• October 2000 . “Facets of Quality for digital reference services” October , Version 4, Virtual Reference Desk (www.vrd.org/facets-10–00.shtml).
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• January 12 2001 . “Assessing Quality in Digital Reference” . In Draft January 12 , (http://quartz.syr.edu/quality/Overview.htm).
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• ‘Online’ Joseph Janes . October 16–17 2000 . “Ask-an expert service” . In Digital Reference Desk October 16–17 , (www.vrd.org/conferences/VRD2000/proceedings/rolfe-hill-intro.shtml)
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• Marsteller , Matt and Neuhaus , Paul . June 2001 . “The chat reference experience at Carnegie Mellon University” June , 2
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• This simple, direct approach is fine, but the system has five pages of explanation about how to search-five pages which most people will skip because of massive details. A lesson here for libraries. People want an answer, not a manual on how to find an answer.
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• Chowdhury , Gobinda . 2002 . “Digital libraries and reference services: present and future” . Journal of Documentation , : 265
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• Chowdhury , Gobinda . 2002 . “Digital libraries and reference services: present and future” . Journal of Documentation , : 265
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• As the aska-expert-Web sites tend to come and go rapidly, one way to keep up is to query a search engine. For example, Google (which itself has such a service) lists dozens under “aska sites”; and fewer under “reference-ask an expert-for a fee.” It is best, at least in the beginning, to stay with the substantial, proven sites which are mentioned in this text.
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• InfoRocket (www.inforocket.com) began this with another approach. Here users post questions and experts bid to answer the queries. Users pay only for satisfactory answers.
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• “Google Answers Researcher Training Manual” (http://answers.google.com/answers/researchertraining.html). This is a 10 page plus instruction manual for experts with what is required to become a Google researcher. A good deal of the information on citation style, “do's and don'ts” will be useful to librarians, and particularly to students. See, too, the section on “Answers Help and Tips.”
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• Wasik , Joann . “Information for sale: commercial digital reference and aska services” . In Virtual Reference Desk (www.vrd.org/AskA/commAskA.shtml). Similarities and differences between commercial and nonprofit are explained; see an annotated list of major commercial sites.
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