Total Quality Management & Business Excellence, Volume 22, Issue 12 (2011)

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Total Quality Management & Business Excellence, Volume 22, Issue 12 (2011)

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Original Articles

Article
Re-investigating business excellence: Values, measures and a framework
Dawei Lu, Alan Betts & Simon Croom
Pages: 1263-1276
Published online: 07 Dec 2011
AbstractforRe-investigating business excellence: Values, measures and a framework | Full Text | References | PDF (137.3 KB)
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Article
The relationship between TQM, learning orientation and market performance in service organisations: an empirical analysis
Siew-Yong Lam, Voon-Hsien Lee, Keng-Boon Ooi & Binshan Lin
Pages: 1277-1297
Published online: 07 Dec 2011
AbstractforThe relationship between TQM, learning orientation and market performance in service organisations: an empirical analysis | Full Text | References | PDF (198.7 KB)
  • 1896 Views
  • 66 CrossRef citations
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Article
An exploratory study on cost of quality implementation in Malaysia: The case of Penang manufacturing firms
Lee Hoon Tye, Hasliza Abdul Halim & T. Ramayah
Pages: 1299-1315
Published online: 07 Dec 2011
AbstractforAn exploratory study on cost of quality implementation in Malaysia: The case of Penang manufacturing firms | Full Text | References | PDF (384.5 KB)
  • 1482 Views
  • 31 CrossRef citations
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Article
An analysis of decision-making process in organizations: Implications for quality management and systematic practice
Mesut Akdere
Pages: 1317-1330
Published online: 07 Dec 2011
AbstractforAn analysis of decision-making process in organizations: Implications for quality management and systematic practice | Full Text | References | PDF (104.4 KB)
  • 5391 Views
  • 14 CrossRef citations
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Article
Prioritising the practices of total quality management: An analytic hierarchy process analysis for the service industries
Faisal Talib, Zillur Rahman & M.N. Qureshi
Pages: 1331-1351
Published online: 07 Dec 2011
AbstractforPrioritising the practices of total quality management: An analytic hierarchy process analysis for the service industries | Full Text | References | PDF (241.3 KB)
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Article
Total failure mode and effects analysis in tea industry: A theoretical treatise
I. Alfred Ebenezer, S. R. Devadasan, C. G. Sreenivasa & R. Murugesh
Pages: 1353-1369
Published online: 07 Dec 2011
AbstractforTotal failure mode and effects analysis in tea industry: A theoretical treatise | Full Text | References | PDF (239.5 KB)
  • 823 Views
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Article
Advance mathematical model to study and analyse the effects of total quality management (TQM) and operational flexibility on hospital performance
Main Naser Fady Alolayyan, Khairul Anuar Mohd Ali, Fazli Idris & Ahmmed Saadi Ibrehem
Pages: 1371-1393
Published online: 07 Dec 2011
AbstractforAdvance mathematical model to study and analyse the effects of total quality management (TQM) and operational flexibility on hospital performance | Full Text | References | PDF (543 KB)
  • 1055 Views
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Miscellany

Editorial Board
Anna Thompson
Page: ebi
Published online: 07 Dec 2011
CitationforEditorial Board | Full Text | PDF (34.8 KB)
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