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Volume 30, Issue sup1

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 30, Issue sup1 (2019)

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Total Quality Management & Business Excellence, Volume 30, Issue sup1 (2019)

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QMOD Conference Best Selected Papers

Articles

Article

Evolution and future of total quality management: management control and organisational learning

Jens J. Dahlgaard, Lidia Reyes, Chi-Kuang Chen & Su Mi Dahlgaard-Park

Pages: S1-S16

Published online: 11 Sep 2019

AbstractforEvolution and future of total quality management: management control and organisational learning | Full Text | References | PDF (652.6 KB) | EPUB

2996 Views
19 CrossRef citations
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Article

The contribution of quality management to an organisation’s digital transformation: a qualitative study

Frédéric Ponsignon, Stéphane Kleinhans & Grégory Bressolles

Pages: S17-S34

Published online: 15 Sep 2019

AbstractforThe contribution of quality management to an organisation’s digital transformation: a qualitative study | Full Text | References | PDF (2.4 MB) | EPUB

2232 Views
29 CrossRef citations
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Article

Improving maintenance quality in airport baggage handling operations

Frank Koenig, Pauline Found & Maneesh Kumar

Pages: S35-S52

Published online: 18 Sep 2019

AbstractforImproving maintenance quality in airport baggage handling operations | Full Text | References | PDF (1.5 MB) | EPUB

832 Views
3 CrossRef citations
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Conceptual Paper

Article

Finding Kaizen core values in AACSB standards accreditation: a conceptual study

Manuel F. Suárez-Barraza, Francisco G. Rodríguez-González & Howard Stanley Hart

Pages: S53-S73

Published online: 13 Oct 2019

AbstractforFinding Kaizen core values in AACSB standards accreditation: a conceptual study | Full Text | References | PDF (338.3 KB) | EPUB

362 Views
0 CrossRef citations
0Altmetric

Articles

Article

Linking employee, customer, and business results: a study in the hotel industry

Lars Grønholdt & Anne Martensen

Pages: S74-S82

Published online: 26 Sep 2019

AbstractforLinking employee, customer, and business results: a study in the hotel industry | Full Text | References | PDF (139.4 KB) | EPUB

234 Views
3 CrossRef citations
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Article

Study on initial adoption of advanced driver assistance system: integrated model of PMT and UTAUT 2

Jaehyeon Jun, Heejun Park & Insu Cho

Pages: S83-S97

Published online: 12 Sep 2019

AbstractforStudy on initial adoption of advanced driver assistance system: integrated model of PMT and UTAUT 2 | Full Text | References | PDF (379.8 KB) | EPUB

701 Views
14 CrossRef citations
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Article

A study of critical factors affecting adoption of self-customisation service – focused on value-based adoption model

Hoon Yu, Inhee Seo & Jeongil Choi

Pages: S98-S113

Published online: 18 Sep 2019

AbstractforA study of critical factors affecting adoption of self-customisation service – focused on value-based adoption model | Full Text | References | PDF (649.1 KB) | EPUB

1035 Views
19 CrossRef citations
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Article

Maturity of lean practices in Brazilian manufacturing companies

Graziela dos Santos Bento & Gérson Tontini

Pages: S114-S128

Published online: 12 Sep 2019

AbstractforMaturity of lean practices in Brazilian manufacturing companies | Full Text | References | PDF (155.9 KB) | EPUB

496 Views
14 CrossRef citations
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Article

New evidence on the origins of quality circles

Gery Ellis, Pauline Found, Maneesh Kumar & Jan Harwell

Pages: S129-S140

Published online: 12 Sep 2019

AbstractforNew evidence on the origins of quality circles | Full Text | References | PDF (254.3 KB) | EPUB

416 Views
2 CrossRef citations
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Article

Emotional and rational customer engagement: exploring the development route and the motivation

Xiao Chen, Su Mi Dahlgaard-Park & Decheng Wen

Pages: S141-S157

Published online: 12 Sep 2019

AbstractforEmotional and rational customer engagement: exploring the development route and the motivation | Full Text | References | PDF (406.6 KB) | EPUB

1070 Views
9 CrossRef citations
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Article

A pattern-based decision framework in the era of Industry 4.0

Wan Seon Shin, Yong Seok Lee & Jens J. Dahlgaard

Pages: S158-S181

Published online: 18 Sep 2019

AbstractforA pattern-based decision framework in the era of Industry 4.0 | Full Text | References | PDF (1 MB) | EPUB

367 Views
4 CrossRef citations
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Article

Quality engineering-based management: a proposal for achieving total optimisation of large systems

Tetsuo Hosokawa & Zenichi Miyagi

Pages: S182-S194

Published online: 18 Sep 2019

AbstractforQuality engineering-based management: a proposal for achieving total optimisation of large systems | Full Text | References | PDF (1.1 MB) | EPUB

188 Views
1 CrossRef citations
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Article

The links between psychological capital, social capital, and work-related performance – A study of service sales representatives

Terje Slåtten, Gudbrand Lien, Camilla Marie Fosse Horn & Erik Pedersen

Pages: S195-S209

Published online: 12 Sep 2019

AbstractforThe links between psychological capital, social capital, and work-related performance – A study of service sales representatives | Full Text | References | PDF (401.9 KB) | EPUB

1032 Views
21 CrossRef citations
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Article

Service quality measurement for omni-channel retail: scale development and validation

Min Zhang, Xueping He, Fang Qin, Wenbiao Fu & Zhen He

Pages: S210-S226

Published online: 18 Sep 2019

AbstractforService quality measurement for omni-channel retail: scale development and validation | Full Text | References | PDF (320 KB) | EPUB

2225 Views
25 CrossRef citations
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Research Article

Article

Conditional anomaly detection based on a latent class model

Masato Ohkubo & Yasushi Nagata

Pages: S227-S239

Published online: 16 Sep 2019

AbstractforConditional anomaly detection based on a latent class model | Full Text | References | PDF (1.5 MB) | EPUB

142 Views
2 CrossRef citations
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Articles

Article

Applying flexible fuzzy numbers for evaluating service features in healthcare – patients and employees in the focus

Zsuzsanna E. Tóth, Tamás Jónás & Rita Veronika Dénes

Pages: S240-S254

Published online: 16 Sep 2019

AbstractforApplying flexible fuzzy numbers for evaluating service features in healthcare – patients and employees in the focus | Full Text | References | PDF (811.5 KB) | EPUB

1470 Views
8 CrossRef citations
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Open Access

Article

Motivated for continuance? Associations between structural empowerment, role conflict, person-job fit, and satisfaction in Six Sigma programs

Zhen He, Wei Wang, Min Zhang, Yujia Deng, Wenbiao Fu & Ka Yin Chau

Pages: S255-S273

Published online: 16 Sep 2019

AbstractforMotivated for continuance? Associations between structural empowerment, role conflict, person-job fit, and satisfaction in Six Sigma programs | Full Text | References | PDF (384.1 KB) | EPUB

410 Views
3 CrossRef citations
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Article

Developing and validating a model of ISO 9001 effectiveness gap: empirical evidence from China

Xiaojing Sun, Decheng Wen, Dongwei Yan & Yaping Li

Pages: S274-S290

Published online: 12 Sep 2019

AbstractforDeveloping and validating a model of ISO 9001 effectiveness gap: empirical evidence from China | Full Text | References | PDF (460.5 KB) | EPUB

413 Views
10 CrossRef citations
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Total Quality Management & Business Excellence (Vol.30, Iss.sup1, 2019)

QMOD Conference Best Selected Papers

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