The Service Industries Journal, Volume 29, Issue 6 (2009)

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The Service Industries Journal, Volume 29, Issue 6 (2009)

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Original Articles

Article
Realising competitive advantage through HRM in New Zealand service industries
Vicky Browning, Fiona Edgar, Brendan Gray & Tony Garrett
Pages: 741-760
Published online: 15 Jun 2009
AbstractforRealising competitive advantage through HRM in New Zealand service industries | Full Text | References | PDF (103.2 KB)
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Article
Accounting for operating environments in measuring water utilities’ managerial efficiency
Andrés J. Picazo-Tadeo, Francisco González-Gómez & Francisco J. Sáez-Fernández
Pages: 761-773
Published online: 15 Jun 2009
AbstractforAccounting for operating environments in measuring water utilities’ managerial efficiency | Full Text | References | PDF (109 KB)
  • 248 Views
  • 40 CrossRef citations
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Article
Perceived value and customer loyalty in financial services
Juan Carlos Fandos Roig, Javier Sánchez García & Miguel Ángel Moliner Tena
Pages: 775-789
Published online: 15 Jun 2009
AbstractforPerceived value and customer loyalty in financial services | Full Text | References | PDF (152.4 KB)
  • 1663 Views
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Article
Spatial spillovers and employment growth in the service sector
Paul Bishop
Pages: 791-803
Published online: 15 Jun 2009
AbstractforSpatial spillovers and employment growth in the service sector | Full Text | References | PDF (100.6 KB)
  • 278 Views
  • 15 CrossRef citations
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Article
Acquisition pattern analysis for evolutionary database marketing
Leonard Paas
Pages: 805-812
Published online: 15 Jun 2009
AbstractforAcquisition pattern analysis for evolutionary database marketing | Full Text | References | PDF (68.1 KB)
  • 213 Views
  • 3 CrossRef citations
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Article
The roles of personality and general ethical judgments in intention to not repay credit card expenses
Cherng G. Ding, Kuochung Chang & Na-Ting Liu
Pages: 813-834
Published online: 15 Jun 2009
AbstractforThe roles of personality and general ethical judgments in intention to not repay credit card expenses | Full Text | References | PDF (286.1 KB)
  • 247 Views
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Article
Evaluating the financial performances of Korean luxury hotels using data envelopment analysis
Hokey Min, Hyesung Min, Seong Jong Joo & Joungman Kim
Pages: 835-845
Published online: 15 Jun 2009
AbstractforEvaluating the financial performances of Korean luxury hotels using data envelopment analysis | Full Text | References | PDF (90.8 KB)
  • 770 Views
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Article
How passive ownership restrictions affect the rate of franchisee failure
Luis Vázquez
Pages: 847-859
Published online: 15 Jun 2009
AbstractforHow passive ownership restrictions affect the rate of franchisee failure | Full Text | References | PDF (93.6 KB)
  • 180 Views
  • 11 CrossRef citations
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Article
Coping with national health insurance: Strategic behaviours of Taiwan’s hospitals
Kuo-Cherh Huang, Ning Lu, Yi-Hsin Hsu, Mei-Ling Sheu, Che-Ming Yang & Yi-Hua Chen
Pages: 861-873
Published online: 15 Jun 2009
AbstractforCoping with national health insurance: Strategic behaviours of Taiwan’s hospitals | Full Text | References | PDF (98.8 KB)
  • 192 Views
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