The Service Industries Journal, Volume 33, Issue 13-14 (2013)

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The Service Industries Journal, Volume 33, Issue 13-14 (2013)

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Healthcare Services. Including relevant articles from the 13th European Conference on Knowledge Management (2012)

Guest Editorial

Article
Healthcare management in the knowledge-based economy
Juan Gabriel Cegarra Navarro & Gabriel Cepeda-Carrión
Pages: 1219-1222
Published online: 15 Oct 2013
First Page PreviewforHealthcare management in the knowledge-based economy | Full Text | PDF (42.9 KB)
  • 288 Views
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Articles

Article
Performance impacts of interorganizational cooperation: a transaction cost perspective
Sui-Hua Yu & Ming-Yu Chen
Pages: 1223-1241
Published online: 08 Aug 2013
AbstractforPerformance impacts of interorganizational cooperation: a transaction cost perspective | Full Text | References | PDF (110.8 KB)
  • 497 Views
  • 9 CrossRef citations
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Article
Customers' cognitive patterns of assurance: a dual approach
Chris Vassiliadis, Constantinos-Vasilios Priporas, Victoria Bellou & Andreas Andronikidis
Pages: 1242-1259
Published online: 19 Aug 2013
AbstractforCustomers' cognitive patterns of assurance: a dual approach | Full Text | References | PDF (266.9 KB)
  • 185 Views
  • 4 CrossRef citations
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Article
Interorganizational relationships and hospital financial performance: a resource-based perspective
Tristan D. Gloede, Jannis Pulm, Antje Hammer, Oliver Ommen, Christoph Kowalski, Sophie E. Groß & Holger Pfaff
Pages: 1260-1274
Published online: 01 Aug 2013
AbstractforInterorganizational relationships and hospital financial performance: a resource-based perspective | Full Text | References | PDF (101.7 KB)
  • 401 Views
  • 4 CrossRef citations
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Article
Organizational image's partial mediation role between quality and users' satisfaction
Nélia Faria & Luís Mendes
Pages: 1275-1293
Published online: 22 Jul 2013
AbstractforOrganizational image's partial mediation role between quality and users' satisfaction | Full Text | References | PDF (158 KB)
  • 548 Views
  • 6 CrossRef citations
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Article
Knowledge management, relational learning, and the effectiveness of innovation outcomes
Antonio L. Leal-Rodríguez, José L. Roldán, Antonio G. Leal & Jaime Ortega-Gutiérrez
Pages: 1294-1311
Published online: 22 Jul 2013
AbstractforKnowledge management, relational learning, and the effectiveness of innovation outcomes | Full Text | References | PDF (150.7 KB)
  • 748 Views
  • 25 CrossRef citations
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Article
Understanding the drivers of organizational innovations
Angel L. Meroño-Cerdan & Carolina López-Nicolas
Pages: 1312-1325
Published online: 08 Aug 2013
AbstractforUnderstanding the drivers of organizational innovations | Full Text | References | PDF (119.6 KB)
  • 776 Views
  • 11 CrossRef citations
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Article
Physicians' appraisal of mobile health monitoring
Shintaro Okazaki, J. Alberto Castañeda, Silvia Sanz & Jörg Henseler
Pages: 1326-1344
Published online: 21 Aug 2013
AbstractforPhysicians' appraisal of mobile health monitoring | Full Text | References | PDF (203.4 KB)
  • 360 Views
  • 2 CrossRef citations
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Article
Middle managers' role in transferring person-centered management and care
Julie Béliveau
Pages: 1345-1362
Published online: 08 Aug 2013
AbstractforMiddle managers' role in transferring person-centered management and care | Full Text | References | PDF (173.9 KB)
  • 920 Views
  • 5 CrossRef citations
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Article
Exchanging knowledge through healthcare manager placements in research teams
Alison Bullock, Zoё Slote Morris & Christine Atwell
Pages: 1363-1380
Published online: 06 Sep 2013
AbstractforExchanging knowledge through healthcare manager placements in research teams | Full Text | References | PDF (287 KB)
  • 246 Views
  • 6 CrossRef citations
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Article
The mediating role of commitment in healthcare B2B marketing
Yong Seok Sohn, Kenny Y. Seung, Sang Yun Seo & Sung Eun Kim
Pages: 1381-1401
Published online: 11 Feb 2013
AbstractforThe mediating role of commitment in healthcare B2B marketing | Full Text | References | PDF (178.1 KB)
  • 640 Views
  • 6 CrossRef citations
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Article
A strategic approach to knowledge development and protection
G. Scott Erickson & Helen N. Rothberg
Pages: 1402-1416
Published online: 05 Sep 2013
AbstractforA strategic approach to knowledge development and protection | Full Text | References | PDF (95.9 KB)
  • 332 Views
  • 9 CrossRef citations
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Article
An application of health-portals to improve electronic listening
Juan Gabriel Cegarra Navarro, Gabriel Cepeda-Carrión, Anthony Wensley & Noelia Sánchez-Casado
Pages: 1417-1434
Published online: 22 Jul 2013
AbstractforAn application of health-portals to improve electronic listening | Full Text | References | PDF (179 KB)
  • 108 Views
  • 5 CrossRef citations
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