The Service Industries Journal, Volume 34, Issue 6 (2014)

Browse this journal
Sample our Economics, Finance,Business & Industry journals, sign in here to start your access, latest two full volumes FREE to you for 14 days

The Service Industries Journal, Volume 34, Issue 6 (2014)

See all volumes and issues
Vol 44, 2024 Vol 43, 2023 Vol 42, 2022 Vol 41, 2021 Vol 40, 2020 Vol 39, 2019 Vol 38, 2018 Vol 37, 2017 Vol 36, 2016 Vol 35, 2015 Volume 34, 2014 Vol 33, 2013 Vol 32, 2012 Vol 31, 2011 Vol 30, 2010 Vol 29, 2009 Vol 28, 2008 Vol 27, 2007 Vol 26, 2006 Vol 25, 2005 Vol 24, 2004 Vol 23, 2003 Vol 22, 2002 Vol 21, 2001 Vol 20, 2000 Vol 19, 1999 Vol 18, 1998 Vol 17, 1997 Vol 16, 1996 Vol 15, 1995 Vol 14, 1994 Vol 13, 1993 Vol 12, 1992 Vol 11, 1991 Vol 10, 1990 Vol 9, 1989 Vol 8, 1988 Vol 7, 1987 Vol 6, 1986 Vol 5, 1985 Vol 4, 1984 Vol 3, 1983 Vol 2, 1982 Vol 1, 1981
Download citations Download PDFs Download issue

Articles

Article
The Frontiers in Service Conference: a 20-year retrospective
Michael J. Dorsch, Raymond P. Fisk & Stephen J. Grove
Pages: 477-494
Published online: 13 Feb 2014
AbstractforThe Frontiers in Service Conference: a 20-year retrospective | Full Text | References | PDF (115.5 KB)
  • 348 Views
  • 4 CrossRef citations
  • 0Altmetric
Article
Designing loyalty programs that matter to customers
Sejin Ha & Leslie Stoel
Pages: 495-514
Published online: 05 Feb 2014
AbstractforDesigning loyalty programs that matter to customers | Full Text | References | PDF (219.2 KB)
  • 1992 Views
  • 16 CrossRef citations
  • 0Altmetric
Article
Technological competence and team cohesiveness among travel agencies
Edward C.S. Ku
Pages: 515-529
Published online: 19 Feb 2014
AbstractforTechnological competence and team cohesiveness among travel agencies | Full Text | References | PDF (191.1 KB)
  • 384 Views
  • 5 CrossRef citations
  • 0Altmetric
Article
What differentiates Internet shoppers from Internet surfers?
Alicia Izquierdo-Yusta, María Pilar Martínez-Ruiz & Agustín Álvarez-Herranz
Pages: 530-549
Published online: 13 Feb 2014
AbstractforWhat differentiates Internet shoppers from Internet surfers? | Full Text | References | PDF (181.5 KB)
  • 535 Views
  • 8 CrossRef citations
  • 0Altmetric
Article
Relative importance and combined effects of attributes on customer satisfaction
Ziqiong Zhang, Zili Zhang & Rob Law
Pages: 550-566
Published online: 19 Feb 2014
AbstractforRelative importance and combined effects of attributes on customer satisfaction | Full Text | References | PDF (367.5 KB)
  • 1114 Views
  • 12 CrossRef citations
  • 0Altmetric

Explore articles

Explore the most recently published articles

How and when workplace suspicion triggers knowledge hiding: the cross-level moderation effects of performance climate and mastery climate
Mengying Wu et al.
Article | Published online: 28 Jun 2024
Artificial intelligence ethics in services: are we paying attention to that?!
Ahmed Tlili et al.
Article | Published online: 26 Jun 2024
Ethical considerations of service organizations in the information age

信息时代服务组织的道德思考
Mark Anthony Camilleri et al.
Article | Published online: 17 Jun 2024
Open Access
Leveraging responsible artificial intelligence to enhance salespeople well-being and performance
Chenchen Weng et al.
Article | Published online: 17 Jun 2024
View all latest articles