The Service Industries Journal, Volume 42, Issue 9-10 (2022)

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The Service Industries Journal, Volume 42, Issue 9-10 (2022)

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Vol 44, 2024 Vol 43, 2023 Volume 42, 2022 Vol 41, 2021 Vol 40, 2020 Vol 39, 2019 Vol 38, 2018 Vol 37, 2017 Vol 36, 2016 Vol 35, 2015 Vol 34, 2014 Vol 33, 2013 Vol 32, 2012 Vol 31, 2011 Vol 30, 2010 Vol 29, 2009 Vol 28, 2008 Vol 27, 2007 Vol 26, 2006 Vol 25, 2005 Vol 24, 2004 Vol 23, 2003 Vol 22, 2002 Vol 21, 2001 Vol 20, 2000 Vol 19, 1999 Vol 18, 1998 Vol 17, 1997 Vol 16, 1996 Vol 15, 1995 Vol 14, 1994 Vol 13, 1993 Vol 12, 1992 Vol 11, 1991 Vol 10, 1990 Vol 9, 1989 Vol 8, 1988 Vol 7, 1987 Vol 6, 1986 Vol 5, 1985 Vol 4, 1984 Vol 3, 1983 Vol 2, 1982 Vol 1, 1981
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Articles

Article
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications
宏观环境因素如何影响客户体验？精炼的分类，综合框架及意义
Jesús Cambra-Fierro, Lily (Xuehui) Gao, María Eugenia López-Pérez & Iguácel Melero-Polo
Pages: 653-687
Published online: 28 Apr 2022
AbstractforHow do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications | Full Text | References | PDF (4.2 MB) | EPUB | Supplemental
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Article
Transforming tourists’ intentions through destination engagement: insights from transformative learning theory
Navin Kumar, Rajeev Kumar Panda & Kishalay Adhikari
Pages: 688-715
Published online: 10 Apr 2022
AbstractforTransforming tourists’ intentions through destination engagement: insights from transformative learning theory | Full Text | References | PDF (2.4 MB) | EPUB
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Article
The need to belong: how to reduce workplace ostracism
归属感的需求：如何减少职场排斥
Ho Kwong Kwan, Miaomiao Li, Xiangfan Wu & Xiaofeng Xu
Pages: 716-737
Published online: 17 Jan 2021
AbstractforThe need to belong: how to reduce workplace ostracism | Full Text | References | PDF (1.8 MB) | EPUB
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Open Access
Article
Customer readiness–customer participation link in e-services
Nguyen M. Tuan
Pages: 738-769
Published online: 01 Jul 2021
AbstractforCustomer readiness–customer participation link in e-services | Full Text | References | PDF (2.3 MB) | EPUB
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Article
Communication and the role of third-party endorsement in social crowdfunding
Veronica De Crescenzo, Abel Monfort, Jose Augusto Felício & Samuel Ribeiro-Navarrete
Pages: 770-797
Published online: 22 Aug 2021
AbstractforCommunication and the role of third-party endorsement in social crowdfunding | Full Text | References | PDF (3.2 MB) | EPUB
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Article
How are the exchange relationships of front office employees reflected on customers?
Yilmaz Akgunduz, Ceylan Alkan & Özge Adan Gök
Pages: 798-821
Published online: 01 Sep 2021
AbstractforHow are the exchange relationships of front office employees reflected on customers? | Full Text | References | PDF (1.8 MB) | EPUB
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