Information Systems Management, Volume 26, Issue 2 (2009)

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Information Systems Management, Volume 26, Issue 2 (2009)

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From the Editors

Editorial
From the Editor
Janice C. Sipior
Page: 95
Published online: 15 Apr 2009
CitationforFrom the Editor | Full Text | PDF (42.1 KB)
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Editorial
From the Special Issue Editor: Introduction to Special Issue on ICT Governance, Strategic Alignment and Service Management
Aileen Cater-Steel
Pages: 96-97
Published online: 15 Apr 2009
CitationforFrom the Special Issue Editor: Introduction to Special Issue on ICT Governance, Strategic Alignment and Service Management | Full Text | PDF (45.5 KB)
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Themed Articles: ICT Governance, Strategic Alignment and Service Management

Article
Exploring IT Governance in Theory and Practice in a Large Multi-National Organisation in Australia
Phyl Willson & Carol Pollard
Pages: 98-109
Published online: 15 Apr 2009
AbstractforExploring IT Governance in Theory and Practice in a Large Multi-National Organisation in Australia | Full Text | References | PDF (377.1 KB)
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Article
Creating Better Governance of Offshore Services
Judith C. Simon, Robin S. Poston & Bill Kettinger
Pages: 110-122
Published online: 15 Apr 2009
AbstractforCreating Better Governance of Offshore Services | Full Text | References | PDF (546.4 KB)
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Article
An Exploratory Study into IT Governance Implementations and its Impact on Business/IT Alignment
Steven De Haes & Wim Van Grembergen
Pages: 123-137
Published online: 15 Apr 2009
AbstractforAn Exploratory Study into IT Governance Implementations and its Impact on Business/IT Alignment | Full Text | References | PDF (535.5 KB)
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Article
A Simple Instrument to Measure IT-Business Alignment Maturity
Mohammed Khaiata & Imran A. Zualkernan
Pages: 138-152
Published online: 15 Apr 2009
AbstractforA Simple Instrument to Measure IT-Business Alignment Maturity | Full Text | References | PDF (1.2 MB)
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Article
Confusion in the Ranks: IT Service Management Practice and Terminology
MaryAnne Winniford, Sue Conger & Lisa Erickson-Harris
Pages: 153-163
Published online: 15 Apr 2009
AbstractforConfusion in the Ranks: IT Service Management Practice and Terminology | Full Text | References | PDF (399.2 KB)
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Article
Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study
Carol Pollard & Aileen Cater-Steel
Pages: 164-175
Published online: 15 Apr 2009
AbstractforJustifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study | Full Text | References | PDF (133.1 KB)
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Article
Market Potential for ITSM Graduates: A Survey
Sue Conger, Ramesh Venkataraman, Alex Hernandez & Jack Probst
Pages: 176-181
Published online: 15 Apr 2009
AbstractforMarket Potential for ITSM Graduates: A Survey | Full Text | References | PDF (86.6 KB)
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Regular Articles

Article
Understanding Enterprise System Customization: An Exploration of Implementation Realities and the Key Influence Factors
Marc N. Haines
Pages: 182-198
Published online: 15 Apr 2009
AbstractforUnderstanding Enterprise System Customization: An Exploration of Implementation Realities and the Key Influence Factors | Full Text | References | PDF (318.1 KB)
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Article
Using Business Intelligence Tools to Help Manage Costs and Effectiveness of Business-to-Business Inside-Sales Programs
Guy Gessner & Richard A. Scott Jr.
Pages: 199-208
Published online: 15 Apr 2009
AbstractforUsing Business Intelligence Tools to Help Manage Costs and Effectiveness of Business-to-Business Inside-Sales Programs | Full Text | References | PDF (276.5 KB)
  • 941 Views
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Through a Glass, Darkly

Book Review
Frivolous Research
Robert L. Glass
Pages: 209-210
Published online: 15 Apr 2009
CitationforFrivolous Research | Full Text | PDF (45.6 KB)
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