Journal of Internet Commerce, Volume 20, Issue 1 (2021)

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Journal of Internet Commerce, Volume 20, Issue 1 (2021)

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Original Articles

Article
Testing the Various Guises of Conversational Human Voice: The Impact of Formality and Personalization on Customer Outcomes in Online Complaint Management
Sofie Decock, Bernard De Clerck, Chloé Lybaert & Koen Plevoets
Pages: 1-24
Published online: 20 Nov 2020
AbstractforTesting the Various Guises of Conversational Human Voice: The Impact of Formality and Personalization on Customer Outcomes in Online Complaint Management | Full Text | References | PDF (2 MB) | EPUB
  • 1336 Views
  • 8 CrossRef citations
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Article
Examining the Influence of Atmospheric Cues on Online Impulse Buying Behavior across Product Categories: Insights from an Emerging E-Market
Farah Hasan Sarah, Chai Lee Goi, Fayrere Chieng & Khan Md Raziuddin Taufique
Pages: 25-45
Published online: 27 Oct 2020
AbstractforExamining the Influence of Atmospheric Cues on Online Impulse Buying Behavior across Product Categories: Insights from an Emerging E-Market | Full Text | References | PDF (1.8 MB) | EPUB
  • 2104 Views
  • 15 CrossRef citations
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Article
The Impact of Anthropomorphism on Consumers’ Purchase Decision in Chatbot Commerce
Min Chung Han
Pages: 46-65
Published online: 06 Jan 2021
AbstractforThe Impact of Anthropomorphism on Consumers’ Purchase Decision in Chatbot Commerce | Full Text | References | PDF (1.3 MB) | EPUB
  • 6386 Views
  • 61 CrossRef citations
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Article
Evaluating If Trust and Personal Information Privacy Concerns Are Barriers to Using Health Insurance That Explicitly Utilizes AI
Alex Zarifis, Peter Kawalek & Aida Azadegan
Pages: 66-83
Published online: 19 Oct 2020
AbstractforEvaluating If Trust and Personal Information Privacy Concerns Are Barriers to Using Health Insurance That Explicitly Utilizes AI | Full Text | References | PDF (1.8 MB) | EPUB
  • 5757 Views
  • 21 CrossRef citations
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Open Access
Article
On m-Commerce Adoption and Augmented Reality: A Study on Apparel Buying Using m-Commerce in Indian Context
Mohit Manchanda & Madhurima Deb
Pages: 84-112
Published online: 22 Dec 2020
AbstractforOn m-Commerce Adoption and Augmented Reality: A Study on Apparel Buying Using m-Commerce in Indian Context | Full Text | References | PDF (2.1 MB) | EPUB
  • 1880 Views
  • 16 CrossRef citations
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Article
Diversified Online Review Websites as Accelerators for Online Impulsive Buying: The Moderating Effect of Price Dispersion
Chun-Der Chen & Edward C. S. Ku
Pages: 113-135
Published online: 15 Jan 2021
AbstractforDiversified Online Review Websites as Accelerators for Online Impulsive Buying: The Moderating Effect of Price Dispersion | Full Text | References | PDF (1.7 MB) | EPUB
  • 993 Views
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