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Journal of Quality Assurance in Hospitality & Tourism
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Volume 2, Issue 3-4

Journal of Quality Assurance in Hospitality & Tourism

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Journal of Quality Assurance in Hospitality & Tourism, Volume 2, Issue 3-4 (2001)

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Journal of Quality Assurance in Hospitality & Tourism, Volume 2, Issue 3-4 (2001)

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INTRODUCTION

Article

Benchmarking the Benchmarks

Pages: 1-5

Published online: 12 Oct 2008

AbstractforBenchmarking the Benchmarks | References | PDF (552 KB)

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ARTICLES

Article

An Overview of Benchmarking Literature

Its Strengths and Weaknesses

Metin Kozak & Kevin Nield

Pages: 7-23

Published online: 12 Oct 2008

AbstractforAn Overview of Benchmarking Literature | References | PDF (608 KB)

667 Views
7 CrossRef citations
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Article

Guest Satisfaction Barometer and Benchmarking

Experiences from Austria

Kurt Matzler & Harald Pechlaner

Pages: 25-47

Published online: 12 Oct 2008

AbstractforGuest Satisfaction Barometer and Benchmarking | References | PDF (903.5 KB)

193 Views
12 CrossRef citations
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Article

A Heuristic Model for Benchmarking SME Hotel and Restaurant Businesses on the Internet

Karl W. Wöber

Pages: 49-70

Published online: 12 Oct 2008

AbstractforA Heuristic Model for Benchmarking SME Hotel and Restaurant Businesses on the Internet | References | PDF (739.6 KB)

114 Views
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Article

Development Opportunities for a Tourism Benchmarking Tool-The Case of Tyrol

Matthias Fuchs & Klaus Weiermair

Pages: 71-91

Published online: 12 Oct 2008

AbstractforDevelopment Opportunities for a Tourism Benchmarking Tool-The Case of Tyrol | References | PDF (744 KB)

111 Views
4 CrossRef citations
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Article

Benchmarking Best Practice in Hotel Front Office

The Western European Experience

Tom Baum & Peter Odgers

Pages: 93-109

Published online: 12 Oct 2008

AbstractforBenchmarking Best Practice in Hotel Front Office | References | PDF (605 KB)

1406 Views
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Article

Managing Quality in Hotel Excelsior

Vesna Vrtiprah

Pages: 111-126

Published online: 12 Oct 2008

AbstractforManaging Quality in Hotel Excelsior | References | PDF (699.7 KB)

192 Views
2 CrossRef citations
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Article

Serviced Accommodation, Environmental Performance and Benchmarks

David Leslie

Pages: 127-147

Published online: 12 Oct 2008

AbstractforServiced Accommodation, Environmental Performance and Benchmarks | References | PDF (621.4 KB)

160 Views
7 CrossRef citations
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Article

Environmental Management Systems for Caribbean Hotels and Resorts

A Case Study of Five Properties in Jamaica

Bill Meade & Joe Pringle

Pages: 149-159

Published online: 12 Oct 2008

AbstractforEnvironmental Management Systems for Caribbean Hotels and Resorts | PDF (679.6 KB)

365 Views
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