Journal of Workplace Behavioral Health, Volume 8, Issue 4 (1993)

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Employee Assistance Quarterly, Volume 8, Issue 4 (1993)

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Original Articles

Article
Foreword
Thomas S. McFee
Pages: 1-5
Published online: 26 Oct 2008
AbstractforForeword | PDF (191.9 KB)
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INTRODUCTION

Article
Continuous Improvement or Continuous Change?
R Paul Maiden
Pages: 7-10
Published online: 26 Oct 2008
AbstractforContinuous Improvement or Continuous Change? | PDF (136.3 KB)
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Article
Principles of Total Quality Management and Their Application to Employee Assistance Programs:
A Critical Analysis
R. Paul Maiden
Pages: 11-40
Published online: 26 Oct 2008
AbstractforPrinciples of Total Quality Management and Their Application to Employee Assistance Programs: | PDF (1 MB)
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Article
Survey Research to Measure EAP Customer Satisfaction
A Quality Improvement Tool
James M. Oher
Pages: 41-75
Published online: 26 Oct 2008
AbstractforSurvey Research to Measure EAP Customer Satisfaction | PDF (791.6 KB)
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Article
Employee Assistance Program Total Quality Management in Government Regulated Industries
The Westinghouse Experience
James R. O'Hair & Patricia Y. Meissner
Pages: 77-100
Published online: 26 Oct 2008
AbstractforEmployee Assistance Program Total Quality Management in Government Regulated Industries | PDF (715.1 KB)
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Article
Federal Government EAPs and Total Quality Management:
The HHS Experience
Julie Dunnwald & Sage Kataoka
Pages: 101-110
Published online: 26 Oct 2008
AbstractforFederal Government EAPs and Total Quality Management: | PDF (346.2 KB)
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Article
Total Quality Management of EAP Vendors
A Benefit Consultant's View
Linda J. Havlin
Pages: 111-120
Published online: 26 Oct 2008
AbstractforTotal Quality Management of EAP Vendors | PDF (294.9 KB)
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Article
Total Quality Management in Contracted EAPs
A Vendor's Perspective
Bernard S. Dyme, Jeffrey N. Blaine, Judith M. Bank & W. Leighton Clark
Pages: 121-139
Published online: 26 Oct 2008
AbstractforTotal Quality Management in Contracted EAPs | PDF (596.3 KB)
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Article
Selling EAPs Using Total Quality Management Initiatives
David S. Levine & Catherine M. Condas
Pages: 141-149
Published online: 26 Oct 2008
AbstractforSelling EAPs Using Total Quality Management Initiatives | PDF (268.4 KB)
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Article
Cultural and Organizational Considerations of TQM
Notes on American and Japanese Companies
Michael D. Pavilon
Pages: 151-156
Published online: 26 Oct 2008
AbstractforCultural and Organizational Considerations of TQM | PDF (178 KB)
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