9,207
Views
234
CrossRef citations to date
0
Altmetric
Articles

The evolution of service innovation research: a critical review and synthesis

, &
Pages 373-398 | Received 11 Oct 2011, Accepted 04 Jul 2012, Published online: 22 Mar 2013

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (37)

Mamdouh Abdulaziz Saleh Al-Faryan. (2024) Agency theory, corporate governance and corruption: an integrative literature review approach. Cogent Social Sciences 10:1.
Read now
Muztoba Ahmad Khan, Oliver Stoll, Shaun West & Thorsten Wuest. (2024) Equipment upgrade service provision in the context of servitization: drivers, capabilities, and resources. Production Planning & Control 35:2, pages 187-205.
Read now
Luis Rubalcaba & Matthias Deschryvere. (2023) The uneven role of users in service innovation performance. Economics of Innovation and New Technology 32:7, pages 953-976.
Read now
D. K. de O. Carneiro, A. Isidro Filho & J. I. Criado. (2023) Public Sector Innovation Ecosystems: A Proposition for Theoretical-Conceptual Integration. International Journal of Public Administration 0:0, pages 1-14.
Read now
Hannah Snyder. (2023) Designing the literature review for a strong contribution. Journal of Decision Systems 0:0, pages 1-8.
Read now
Arnold Japutra, Shasha Wang & Ting (Tina) Li. (2023) The influence of self-congruence and relationship quality on student educational involvement. Journal of Marketing for Higher Education 33:1, pages 40-57.
Read now
Jiawen Chen & Linlin Liu. (2022) Effectuation, SME service innovation, and business customers’ value perception. The Service Industries Journal 0:0, pages 1-36.
Read now
Meiyun Li, Aaron Hsiao, Emily Jintao Ma & Shang-Jen Li. (2022) Hotel service convergence innovation. Journal of Global Scholars of Marketing Science 32:3, pages 398-414.
Read now
Dada Ab Rouf Bhat & Vivek Sharma. (2022) Enabling service innovation and firm performance: the role of co-creation and technological innovation in the hospitality industry. Technology Analysis & Strategic Management 34:7, pages 774-786.
Read now
Intekhab (Ian) Alam. (2021) Integrating Social Media and Traditional Modes of Customer Interaction for New B2B Service Development. Journal of Business-to-Business Marketing 28:4, pages 321-345.
Read now
Dagnachew L. Senbeto & Alice H. Y. Hon. (2020) Market turbulence and service innovation in hospitality: examining the underlying mechanisms of employee and organizational resilience. The Service Industries Journal 40:15-16, pages 1119-1139.
Read now
Marina Figueiredo Moreira, George Kuk, Tomas de Aquino Guimaraes & Pedro Henrique Melo Albuquerque. (2020) The genealogy of service innovation: the research field tells its own story. The Service Industries Journal 40:15-16, pages 1064-1086.
Read now
Fotis Kitsios & Maria Kamariotou. (2020) Mapping new service development: a review and synthesis of literature. The Service Industries Journal 40:9-10, pages 682-704.
Read now
Chih-Hsing Liu, Bernard Gan, Ben Nanfeng Luo & Yucheng Zhang. (2020) Clarifying the effect of organization learning on service innovation: the mediating role of intellectual capital. The International Journal of Human Resource Management 31:10, pages 1207-1234.
Read now
Tser-Yieth Chen, Tsai-Lien Yeh & Chin-I Chang. (2020) How different advertising formats and calls to action on videos affect advertising recognition and consequent behaviours. The Service Industries Journal 40:5-6, pages 358-379.
Read now
Johanna Nählinder & Anna Fogelberg Eriksson. (2019) Outcome, process and support: analysing aspects of innovation in public sector organizations. Public Money & Management 39:6, pages 443-449.
Read now
Akkaranan Pongsathornwiwat, Chawalit Jeenanunta, Van-Nam Huynh & Kalaya Udomvitid. (2019) How collaborative routines improve dynamic innovation capability and performance in tourism industry? A path-dependent learning model. Asia Pacific Journal of Tourism Research 24:4, pages 281-295.
Read now
Jennifer González-Blanco, José Luis Coca-Pérez & Manuel Guisado-González. (2019) Relations between technological and non-technological innovations in the service sector. The Service Industries Journal 39:2, pages 134-153.
Read now
Matthijs J. Janssen, Carolina Castaldi & Alexander S. Alexiev. (2018) In the vanguard of openness: which dynamic capabilities are essential for innovative KIBS firms to develop?. Industry and Innovation 25:4, pages 432-457.
Read now
Cecilia Lindh & Emilia Rovira Nordman. (2018) New Service Development and Digitalization: Synergies of Personal Interaction and IT Integration. Services Marketing Quarterly 39:2, pages 108-123.
Read now
Wim Coreynen, Paul Matthyssens, Roel De Rijck & Ivo Dewit. (2018) Internal levers for servitization: How product-oriented manufacturers can upscale product-service systems. International Journal of Production Research 56:6, pages 2184-2198.
Read now
Federico Adrodegari, Nicola Saccani, Christian Kowalkowski & Jyrki Vilo. (2017) PSS business model conceptualization and application. Production Planning & Control 28:15, pages 1251-1263.
Read now
Päivi Pelli, Antti Haapala & Jouni Pykäläinen. (2017) Services in the forest-based bioeconomy – analysis of European strategies. Scandinavian Journal of Forest Research 32:7, pages 559-567.
Read now
Colin C. J. Cheng & Chwen Sheu. (2017) When are strategic orientations beneficial for collaborative service innovation?. The Service Industries Journal 37:7-8, pages 466-493.
Read now
Malgorzata Zieba, Ettore Bolisani, Marco Paiola & Enrico Scarso. (2017) Searching for innovation knowledge: insight into KIBS companies. Knowledge Management Research & Practice 15:2, pages 282-293.
Read now
Cindy Yunhsin Chou, Ja-Shen Chen & Yu-Ping Liu. (2017) Inter-firm relational resources in cloud service adoption and their effect on service innovation. The Service Industries Journal 37:3-4, pages 256-276.
Read now
Federico Adrodegari & Nicola Saccani. (2017) Business models for the service transformation of industrial firms. The Service Industries Journal 37:1, pages 57-83.
Read now
Hui-Chen Chang & Po-Yueh Chiu. (2016) Innovative marketing in professional baseball teams. The Service Industries Journal 36:11-12, pages 576-594.
Read now
Olivier Furrer, D. Sudharshan, Rodoula H. Tsiotsou & Ben S. Liu. (2016) A framework for innovative service design. The Service Industries Journal 36:9-10, pages 452-471.
Read now
Ali E. Akgün, Oya Erdil, Halit Keskin & Busra Muceldilli. (2016) The relationship among gratitude, hope, connections, and innovativeness. The Service Industries Journal 36:3-4, pages 102-123.
Read now
Ping-Jen Kao, Peiyu Pai, Tingling Lin & Jun-Yu Zhong. (2015) How transformational leadership fuels employees’ service innovation behavior. The Service Industries Journal 35:7-8, pages 448-466.
Read now
María José Sanzo-Perez, Luis Ignacio Álvarez-González & Marta Rey-García. (2015) How to encourage social innovations: a resource-based approach. The Service Industries Journal 35:7-8, pages 430-447.
Read now
Paul Wakke, Knut Blind & Henk J. De Vries. (2015) Driving factors for service providers to participate in standardization: Insights from the Netherlands. Industry and Innovation 22:4, pages 299-320.
Read now
Maria Chiara Di Guardo & Francesca Cabiddu. (2015) E-service innovation: combining directed and practice-based approaches. The Service Industries Journal 35:1-2, pages 81-95.
Read now
Karla Marie B. Paredes & Malin Olander Roese. Towards innovation capability in retail services: managing the tensions of exploration and exploitation. The International Review of Retail, Distribution and Consumer Research 0:0, pages 1-20.
Read now
Jiawen Chen & Linlin Liu. Social media usage for service innovation: a resilience perspective. The Service Industries Journal 0:0, pages 1-22.
Read now

Articles from other publishers (197)

VGR Chandran, Tariq Ahmed, Fedwa Jebli, Alexander Josiassen & Eva Lang. (2023) Developing innovation capability in the hotel industry, who and what is important? A mixed methods approach. Tourism Economics 30:3, pages 728-748.
Crossref
Lu Lu, Le Nguyen Hau, Liem Viet Ngo, Gavin Northey, Trang Thi-Thuy Duong & Gary Gregory. (2024) Managing Innovation From an S-D Logic Perspective. Australasian Marketing Journal.
Crossref
Stephen L. Vargo, Julia A. Fehrer, Heiko Wieland & Angeline Nariswari. (2023) The nature and fundamental elements of digital service innovation. Journal of Service Management 35:2, pages 227-252.
Crossref
Sundeep Singh Sondhi, Prashant Salwan, Abhishek Behl, Suman Niranjan & Tim Hawkins. (2024) Evaluation of strategic orientation-led competitive advantage: the role of knowledge integration and service innovation. Journal of Knowledge Management.
Crossref
Ruchita Gupta, Dharmesh Gupta, Karuna Jain & Kirankumar S. Momaya. (2023) User Involvement in Technology-Based Service Innovations in Telecom: Cases From India. IEEE Transactions on Engineering Management 70:12, pages 4287-4298.
Crossref
Jun Zhan, Shun Zhang & Silvana Trimi. (2023) The contingent impacts of dynamic service innovation capabilities on firm performance. Service Business 17:4, pages 819-849.
Crossref
Aiza De Torres Asi, Michela Floris & Giuseppe Argiolas. (2023) Digital servitization bridging relational asymmetry. The TQM Journal.
Crossref
Annalisa Baldissera. (2023) Sustainability reporting in banks: History of studies and a conceptual framework for thinking about the future by learning from the past. Corporate Social Responsibility and Environmental Management 30:5, pages 2385-2405.
Crossref
Marcus Rodrigues Peixoto, Fabio de Oliveira Paula & Jorge Ferreira da Silva. (2022) Factors that influence service innovation: a systematic approach and a categorization proposal. European Journal of Innovation Management 26:5, pages 1189-1213.
Crossref
Rajeev Kumar, Shubham Saxena, Vikas Kumar, Vineet Prabha, Rohit Kumar & Ankur Kukreti. (2023) Service innovation research: a bibliometric analysis using VOSviewer. Competitiveness Review: An International Business Journal.
Crossref
Bin Gao & Kaidong Yu. (2023) Knowledge exchange in SMEs service innovation with design thinking. Management Decision 61:7, pages 2029-2049.
Crossref
Shahriar Akter, Md Afnan Hossain, Shahriar Sajib, Saida Sultana, Mahfuzur Rahman, Demetris Vrontis & Grace McCarthy. (2023) A framework for AI-powered service innovation capability: Review and agenda for future research. Technovation 125, pages 102768.
Crossref
Kai Hänninen, Jouni Juntunen & Harri Haapasalo. (2023) Identifying latent classes to successful AEC innovation through a survey of Finnish construction companies. Construction Innovation 24:7, pages 163-187.
Crossref
Nadine de la Pallière, Catherine Goullet & Annaïck Guyvarc’h. (2023) Les innovations des cabinets d’expertise comptable face aux changements réglementaires, sociologiques et technologiques. Innovations n° 71:2, pages 185-215.
Crossref
Kevin Kam Fung So, Hyunsu Kim, Yueying He & Xiang (Robert) Li. (2022) Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda. Cornell Hospitality Quarterly 64:2, pages 143-160.
Crossref
Nasrin Mahavarpour, Reza Marvi & Pantea Foroudi. (2023) A Brief History of Service Innovation: The evolution of past, present, and future of service innovation. Journal of Business Research 160, pages 113795.
Crossref
Antonietta Megaro. (2023) Smart cash point in a B2B market to enable service innovation: towards transparency and shared intentions- a case study. Journal of Business & Industrial Marketing.
Crossref
Ansumalini Panda, Srinivas Subbarao Pasumarti & Suvarna Hiremath. (2023) Flourishing digital technology in professional services firms: multidisciplinary perspectives in India. Journal of Service Theory and Practice 33:2, pages 198-216.
Crossref
Marie-Anne Le-Dain, Lamiae Benhayoun, Judy Matthews & Marine Liard. (2023) Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models. Service Business 17:1, pages 359-393.
Crossref
Johannes Hofmeister, Dominik K. Kanbach & Jens Hogreve. (2023) Service productivity: a systematic review of a dispersed research area. Management Review Quarterly.
Crossref
María D. López‐Gamero, José F. Molina‐Azorín, Jorge Pereira‐Moliner & Eva M. Pertusa‐Ortega. (2022) Agility, innovation, environmental management and competitiveness in the hotel industry. Corporate Social Responsibility and Environmental Management 30:2, pages 548-562.
Crossref
Andrés Barrios, Sonia Camacho & Catalina Estrada-Mejia. (2022) From service to social innovation with a service-dominant logic approach. Journal of Services Marketing 37:2, pages 201-215.
Crossref
Thomas Anning-Dorson. (2021) The level matters: building capabilities for innovation and enterprise performance through customer involvement. European Journal of Innovation Management 26:1, pages 48-64.
Crossref
Nu Dieu Khue Ngo, Roengchai Tansuchat, Pham-Van Cu, Toan Nguyen Mau, Youji Kohda & Van-Nam Huynh. (2023) A Customer-Driven Evaluation Method for Service Innovation in Banking. IEEE Access 11, pages 68139-68152.
Crossref
Lin Wang, Chunjia Han, Yuelong Zheng, Xuerong Peng, Mu Yang & Brij Gupta. (2023) Search for exploratory and exploitative service innovation in manufacturing firms: The role of ties with service intermediaries. Journal of Innovation & Knowledge 8:1, pages 100288.
Crossref
Ferran Vendrell-Herrero, Oscar F. Bustinza, Marco Opazo-Basaez & Emanuel Gomes. (2023) Treble innovation firms: Antecedents, outcomes, and enhancing factors. International Journal of Production Economics 255, pages 108682.
Crossref
Oliver Behn, Johannes Wichmann, Angelina Schilling & Michael Leyer. 2023. Gestaltung des Wandels im Dienstleistungsmanagement. Gestaltung des Wandels im Dienstleistungsmanagement 567 596 .
Jonas Steffl & Jutta Emes. 2023. Forum Markenforschung 2021. Forum Markenforschung 2021 171 216 .
Kristina Buhagiar, Lisa A. Pace & Sandra M. Dingli. 2023. Knowledge Discovery, Knowledge Engineering and Knowledge Management. Knowledge Discovery, Knowledge Engineering and Knowledge Management 334 356 .
Paulo Iensen Filho & Osiris Canciglieri Junior. 2023. Proceedings of the 11th International Conference on Production Research – Americas. Proceedings of the 11th International Conference on Production Research – Americas 328 335 .
Lars Witell, Hannah Snyder & Per Carlborg. 2023. Debating Innovation. Debating Innovation 203 219 .
Olena Sakovska, Raisa Kozhukhivska, Lilia Kustrich, Maryna Gomeniuk & Svitlana Podzihun. 2023. Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success. Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success 881 895 .
Stephen Roper & Jane Bourke. (2022) Innovating into trouble: When innovation leads to customer complaints. Research Policy 51:10, pages 104593.
Crossref
Joseph Crawford, Jo-Anne Kelder & Matthew Wayne Knox. 2022. Research Anthology on Approaches to Social and Sustainable Entrepreneurship. Research Anthology on Approaches to Social and Sustainable Entrepreneurship 1295 1317 .
Fernanda Nogueira & Sónia P. Gonçalves. 2022. Handbook of Research on Complexities, Management, and Governance in Healthcare. Handbook of Research on Complexities, Management, and Governance in Healthcare 27 43 .
Seidali Kurtmollaiev & Per Egil Pedersen. (2022) Bringing together the whats and hows in the service innovation literature: An integrative framework. International Journal of Management Reviews 24:4, pages 625-653.
Crossref
Danilo Brozović & Marco Tregua. (2022) The evolution of service systems to service ecosystems: A literature review. International Journal of Management Reviews 24:4, pages 459-479.
Crossref
Hanyu Zhu, Kailing Zhang, Gang Li, Lin Chen & Xijie Zhao. (2022) Relationship Management Capability and Service Innovation Performance: The Joint-Effect of Relationship Learning and Competitive Intensity. Sustainability 14:19, pages 12308.
Crossref
Per Nilsen, Julie Reed, Monika Nair, Carl Savage, Carl Macrae, James Barlow, Petra Svedberg, Ingrid Larsson, Lina Lundgren & Jens Nygren. (2022) Realizing the potential of artificial intelligence in healthcare: Learning from intervention, innovation, implementation and improvement sciences. Frontiers in Health Services 2.
Crossref
Ahmed Ibrahim Alsalami. (2022) Literature review as a key step in research processes: case study of MA dissertations written on EFL of Saudi context. Saudi Journal of Language Studies 2:3, pages 153-169.
Crossref
Cem Işık, Ekrem Aydın, Tarik Dogru, Abdul Rehman, Ercan Sirakaya-Turk & Deniz Karagöz. (2022) Innovation Research in Tourism and Hospitality Field: A Bibliometric and Visualization Analysis. Sustainability 14:13, pages 7889.
Crossref
Yao Wu, Satish Nambisan, Jinghua Xiao & Kang Xie. (2022) Consumer resource integration and service innovation in social commerce: the role of social media influencers. Journal of the Academy of Marketing Science 50:3, pages 429-459.
Crossref
Muhammad Farrukh Abid, Amjad Shamim, Zaheen Khan & Imran Khan. (2022) Value creation or value destruction: Conceptualizing the experiential nature of value‐in‐use . Journal of Consumer Behaviour 21:3, pages 583-601.
Crossref
Hakseung Shin & Richard R. Perdue. (2022) Hospitality and tourism service innovation: A bibliometric review and future research agenda. International Journal of Hospitality Management 102, pages 103176.
Crossref
Ana Kustrak Korper, Stefan Holmlid & Lia Patrício. (2021) The role of meaning in service innovation: a conceptual exploration. Journal of Service Theory and Practice 32:2, pages 179-198.
Crossref
Manila Bonciani, Ilaria Corazza & Sabina De Rosis. (2022) The COVID-19 emergency as an opportunity to co-produce an innovative approach to health services provision: the women's antenatal classes move on the web. Italian Journal of Marketing 2022:1, pages 59-85.
Crossref
Ju. A. Zelikova. (2022) Social Justice and Social Reform under Condition of Population Aging. Systematic Literature Review. Administrative Consulting:1, pages 124-138.
Crossref
Shahriar Akter, Mujahid Mohiuddin Babu, Md Afnan Hossain & Umme Hani. (2022) Value co-creation on a shared healthcare platform: Impact on service innovation, perceived value and patient welfare. Journal of Business Research 140, pages 95-106.
Crossref
Marco Opazo-Basáez, Ferran Vendrell-Herrero & Oscar F. Bustinza. (2021) Digital service innovation: a paradigm shift in technological innovation. Journal of Service Management 33:1, pages 97-120.
Crossref
Nisar Ahmed Channa, Maqsood Hussain Bhutto, Musaira Bhutto, Niaz Ahmed Bhutto & Beenish Tariq. (2020) Capturing customer’s store loyalty through relationship benefits: moderating effect of retail innovation. European Business Review 34:1, pages 20-40.
Crossref
Raisa Kozhukhіvska, Оlena Sakovska, Svitlana Maslovata, Liudmyla Dluhoborskа & Iryna Chuchmii. Managing innovation in tourism and hospitality industry: International experience. Managing innovation in tourism and hospitality industry: International experience.
Giulia Freni. 2022. New Metropolitan Perspectives. New Metropolitan Perspectives 154 163 .
Lars Witell, Per Carlborg & Hannah Snyder. 2022. The Palgrave Handbook of Service Management. The Palgrave Handbook of Service Management 577 593 .
Elisa Villani, Christian Linder, Christian Lechner & Lina Muller. (2021) How do non-innovative firms start innovation and build legitimacy? The case of professional service firms. Journal of Business Research 137, pages 614-625.
Crossref
JANE BOURKE, STEPHEN ROPER & JAMES H LOVE. (2021) ORGANISING FOR INNOVATION IN PROFESSIONAL SERVICES FIRMS: ECONOMETRIC EVIDENCE FROM THE UK. International Journal of Innovation Management 25:08.
Crossref
Gerald Midgley & Erik Lindhult. (2021) A systems perspective on systemic innovation. Systems Research and Behavioral Science 38:5, pages 635-670.
Crossref
Lei Shen, Cong Sun & Muhammad Ali. (2021) Role of Servitization, Digitalization, and Innovation Performance in Manufacturing Enterprises. Sustainability 13:17, pages 9878.
Crossref
Adrian Choo, Sriram Narayanan, Ravi Srinivasan & Soumodip Sarkar. (2021) Introducing goods innovation, service innovation, or both? Investigating the tension in managing innovation revenue streams for manufacturing and service firms. Journal of Operations Management 67:6, pages 704-728.
Crossref
Alberto de la Calle, Inmaculada Freije & Aitor Oyarbide. (2021) Digital Product–Service Innovation and Sustainability: A Multiple-Case Study in the Capital Goods Industry. Sustainability 13:11, pages 6342.
Crossref
Päivi Pelli. (2021) Service innovation and sustainable construction: Analyses of wood vis-à-vis other construction projects. Cleaner Engineering and Technology 2, pages 100061.
Crossref
Emidio Gressler Teixeira, Gilnei Luiz de Moura, Luis Felipe Dias Lopes, Diego Antônio Bittencourt Marconatto & Adalberto Américo Fischmann. (2021) The influence of dynamic capabilities on startup growth. RAUSP Management Journal 56:1, pages 88-108.
Crossref
Mikko Riikkinen, Saila Saraniemi & Kaisa Still. 2021. Research Anthology on Personal Finance and Improving Financial Literacy. Research Anthology on Personal Finance and Improving Financial Literacy 192 211 .
Guilherme Sales Smania & Glauco Henrique de Sousa Mendes. (2021) A conceptual framework for integrating the critical success factors to service innovation. Gestão & Produção 28:3.
Crossref
Judith Helmer, Thien-Minh-Thuong Huynh, Katarzyna Łobacz, Burcu Kör & Ingrid Wakkee. (2021) Innovating digitally for services: A review of innovation process literature focused on digital innovation and service innovation. Procedia Computer Science 192, pages 2797-2806.
Crossref
Marta Barna & Bohdan Semak. (2020) MAIN TRENDS OF MARKETING INNOVATIONS DEVELOPMENT OF INTERNATIONAL TOUR OPERATING. Baltic Journal of Economic Studies 6:5, pages 33-41.
Crossref
Saymon Ricardo de Oliveira Sousa, Wesley Vieira da Silva, Claudimar Pereira da Veiga & Roselaine Ruviaro Zanini. (2020) Theoretical background of innovation in services in small and medium-sized enterprises: literature mapping. Journal of Innovation and Entrepreneurship 9:1.
Crossref
Soheila Raeisi, Nur Suhaili Ramli & Meng Lingjie. (2020) A Systematic Review of the Influence of Internal Marketing on Service Innovation. Journal of Risk and Financial Management 13:9, pages 207.
Crossref
Charlotta Kronblad. (2020) Digital innovation in law firms: The dominant logic under threat. Creativity and Innovation Management 29:3, pages 512-527.
Crossref
Cheng Boon Liat, S.R. Nikhashemi & Michael M. Dent. (2020) The chain effects of service innovation components on the building blocks of tourism destination loyalty: the moderating role of religiosity. Journal of Islamic Marketing 12:9, pages 1887-1929.
Crossref
T. Paschou, M. Rapaccini, F. Adrodegari & N. Saccani. (2020) Digital servitization in manufacturing: A systematic literature review and research agenda. Industrial Marketing Management 89, pages 278-292.
Crossref
Chukwuemeka Echebiri, Stein Amundsen & Marit Engen. (2020) Linking Structural Empowerment to Employee-Driven Innovation: The Mediating Role of Psychological Empowerment. Administrative Sciences 10:3, pages 42.
Crossref
David Doloreux & Anthony Frigon. (2019) Innovation in Knowledge Intensive Business Services (KIBS). Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration 37:2, pages 122-134.
Crossref
David Doloreux & Anthony Frigon. (2019) L'innovation dans les services à forte intensité de connaissances (SFIC) † . Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration 37:2.
Crossref
Anders Gustafsson, Hannah Snyder & Lars Witell. (2020) Service Innovation: A New Conceptualization and Path Forward. Journal of Service Research 23:2, pages 111-115.
Crossref
Natalia Kryvinska, Sebastian Kaczor & Christine Strauss. (2020) Enterprises’ Servitization in the First Decade—Retrospective Analysis of Back-End and Front-End Challenges. Applied Sciences 10:8, pages 2957.
Crossref
Sam Alfoqahaa & Eleri Jones. (2020) Leading at the edge of chaos: historical perspectives on the qualities of leadership for cultural diversity and conflict resolution. International Journal of Public Leadership 16:2, pages 217-248.
Crossref
Tiina Tuominen, Bo Edvardsson & Javier Reynoso. (2020) Institutional change and routine dynamics in service ecosystems. Journal of Services Marketing 34:4, pages 575-586.
Crossref
Olivier Furrer, Jie Yu Kerguignas, Cécile Delcourt & Dwayne D. Gremler. (2020) Twenty-seven years of service research: a literature review and research agenda. Journal of Services Marketing 34:3, pages 299-316.
Crossref
Fahri Özsungur. (2020) The effects of ethical leadership on work engagement, intrapreneurship, and service innovation behavior: sample of chambers of commerce and industry. International Journal of Public Leadership 16:2, pages 199-216.
Crossref
Msafiri Njoroge, Wineaster Anderson, Lena Mossberg & Omari Mbura. (2020) Entrepreneurial orientation in the hospitality industry: evidence from Tanzania. Journal of Entrepreneurship in Emerging Economies 12:4, pages 523-543.
Crossref
Jane Bourke, Stephen Roper & James H. Love. (2020) Innovation in legal services: The practices that influence ideation and codification activities. Journal of Business Research 109, pages 132-147.
Crossref
Mounir Kehal & Zuopeng (Justin) Zhang. (2018) Knowledge Management Via AUTomated Organizational CARTography (AUTOCART). Journal of the Knowledge Economy 11:1, pages 239-255.
Crossref
Elisenda Jové‐Llopis & Agustí Segarra‐Blasco. (2020) Why does eco‐innovation differ in service firms? Some insights from Spain. Business Strategy and the Environment 29:3, pages 918-938.
Crossref
Joseph Crawford, Jo-Anne Kelder & Matthew Wayne Knox. 2020. Leadership Styles, Innovation, and Social Entrepreneurship in the Era of Digitalization. Leadership Styles, Innovation, and Social Entrepreneurship in the Era of Digitalization 282 310 .
Peter Wood. 2020. International Encyclopedia of Human Geography. International Encyclopedia of Human Geography 37 43 .
Samuel Anim-Yeboah, Richard Boateng, Emmanuel Awuni Kolog, Acheampong Owusu & Ibrahim Bedi. 2020. Responsible Design, Implementation and Use of Information and Communication Technology. Responsible Design, Implementation and Use of Information and Communication Technology 192 203 .
Birgit Pikkemaat, Mike Peters & Bernhard Fabian Bichler. (2019) Innovation research in tourism: Research streams and actions for the future. Journal of Hospitality and Tourism Management 41, pages 184-196.
Crossref
Intekhab Alam. (2019) Interacting with Muslim customers for new service development in a non-Muslim majority country. Journal of Islamic Marketing 10:4, pages 1017-1036.
Crossref
Msafiri Njoroge, Wineaster Anderson & Omari Mbura. (2019) Innovation strategy and economic sustainability in the hospitality industry. The Bottom Line 32:4, pages 253-268.
Crossref
Soheila Raeisi, Meng Lingjie & Nur Suhaili Binti Ramli. (2019) A Hierarchical Model of Mediation Effect of Motivation (MO) between Internal Marketing (IM) and Service Innovation (SI). Administrative Sciences 9:4, pages 85.
Crossref
Hannah Snyder. (2019) Literature review as a research methodology: An overview and guidelines. Journal of Business Research 104, pages 333-339.
Crossref
CARLA M KITSUTA & RUY QUADROS. (2019) Innovation management in information technology service companies in Brazil: planned innovation, rapid application and deliberate a posteriori innovation models. Cadernos EBAPE.BR 17:4, pages 1048-1061.
Crossref
CARLA M KITSUTA & RUY QUADROS. (2019) Gestão da inovação em empresas brasileiras de serviços de tecnologia da informação: modelos de inovação planejada, de aplicação rápida e de inovação deliberada a posteriori. Cadernos EBAPE.BR 17:4, pages 1048-1061.
Crossref
Cristina Mele, Roberta Sebastiani & Daniela Corsaro. (2018) Service innovation as a social construction: The role of boundary objects. Marketing Theory 19:3, pages 259-279.
Crossref
Luísa Ferreira Lopes & Manuel Mira Godinho. (2019) Innovation and Productivity in Services: A Methodological Approach. International Journal of Innovation and Technology Management 16:05.
Crossref
Lei Wang, Jianqiu Zeng, David Strohmaier, Shafaq Salam & Khuram Shahzad. (2019) Toward a service-innovation ecosystem of enterprises in China. Human Systems Management 38:3, pages 279-295.
Crossref
Lisa Melander & Ala Pazirandeh. (2019) Collaboration beyond the supply network for green innovation: insight from 11 cases. Supply Chain Management: An International Journal 24:4, pages 509-523.
Crossref
Оlena Sakovska, Raisa Kozhukhіvska & Vitalii Rybchak. (2019) Using of modern information and communication technologiesin the tourism. Turystyka i Rozwój Regionalny:11, pages 97-106.
Crossref
Emily C. Tanner & Lixun Su. (2019) Reducing perceived vulnerability to increase utilization of nonprofit services. Journal of Services Marketing 33:3, pages 344-355.
Crossref
Aku Valtakoski, Javier Reynoso, Daniel Maranto, Bo Edvardsson & Egren Maravillo Cabrera. (2019) Cross-country differences in new service development. Journal of Service Management 30:2, pages 186-208.
Crossref
Sridhar Manohar & Geeta Kapur. (2019) Measuring Perceived Service Innovation Typologies in Retail Industry. Journal of Industrial Integration and Management 04:02, pages 1850019.
Crossref
Jon Charterina. (2019) Guest editorial. Journal of Business & Industrial Marketing 34:3, pages 533-535.
Crossref
Bhavesh Ravjee & M. Anastacia Mamabolo. (2019) The impact of corporate entrepreneurship on service innovation: A case of a South African banking institution. The Southern African Journal of Entrepreneurship and Small Business Management 11:1.
Crossref
Sueli Menelau, Luiz Akutsu, Antônio Isidro-Filho & Antônio Sérgio Araújo Fernandes. (2019) Strategic resonance and innovation in public security services in Brazil. Organizações & Sociedade 26:88, pages 50-71.
Crossref
Fatiha Naoui-Outini & Nabil El Hilali. (2019) Innovative suppliers and purchasing function interaction: An exploratory research in the car rental sector. Journal of Innovation Economics & Management n° 28:1, pages 171-192.
Crossref
Carlos Martin-Rios & Teofil Ciobanu. (2019) Hospitality innovation strategies: An analysis of success factors and challenges. Tourism Management 70, pages 218-229.
Crossref
Kadir Çakar & Şehmus Aykol. (2019) Innovative service experiences of travellers visiting high-tech hotels: The case of Eccleston Square Hotel, London. Turizam 23:3, pages 120-132.
Crossref
Mikko Riikkinen, Saila Saraniemi & Kaisa Still. (2019) FinTechs as Service Innovators - Understanding the Service Innovation Stack. International Journal of E-Business Research 15:1, pages 20-37.
Crossref
Lurdes Barroso Simao, Maria José Madeira & Luísa Cagica Carvalho. 2019. Global Campaigning Initiatives for Socio-Economic Development. Global Campaigning Initiatives for Socio-Economic Development 11 32 .
Yung-Chang Hsiao. (2017) Exploring service innovation and value creation: The critical role of network relationships. Journal of Management & Organization 25:1, pages 4-25.
Crossref
Zornitsa Yordanova. 2019. Software Business. Software Business 293 305 .
Josina Vink, Maíra Prestes Joly, Katarina Wetter-Edman, Bård Tronvoll & Bo Edvardsson. 2019. Service Design and Service Thinking in Healthcare and Hospital Management. Service Design and Service Thinking in Healthcare and Hospital Management 19 37 .
Matthijs J Janssen & Carolina Castaldi. (2018) Services, innovation, capabilities, and policy: Toward a synthesis and beyond. Science and Public Policy 45:6, pages 863-874.
Crossref
Bo Edvardsson, Pennie Frow, Elina Jaakkola, Timothy Lee Keiningham, Kaisa Koskela-Huotari, Cristina Mele & Alastair Tombs. (2018) Examining how context change foster service innovation. Journal of Service Management 29:5, pages 932-955.
Crossref
Zhelyu Vladimirov & Allan M. Williams. (2018) Hotel innovations and performance – The mediating role of staff related innovations. Tourism Management Perspectives 28, pages 166-178.
Crossref
Aron O’Cass & Martin Wetzels. (2018) Contemporary Issues and Critical Challenges on Innovation in Services. Journal of Product Innovation Management 35:5, pages 674-681.
Crossref
René Chester Goduscheit & Rita Faullant. (2018) Paths Toward Radical Service Innovation in Manufacturing Companies—A Service‐Dominant Logic Perspective. Journal of Product Innovation Management 35:5, pages 701-719.
Crossref
Anu Helkkula, Christian Kowalkowski & Bård Tronvoll. (2018) Archetypes of Service Innovation. Journal of Service Research 21:3, pages 284-301.
Crossref
Armando Calabrese, Carolina Castaldi, Giampiero Forte & Nathan Ghiron Levialdi. (2018) Sustainability-oriented service innovation: An emerging research field. Journal of Cleaner Production 193, pages 533-548.
Crossref
Thomas Anning-Dorson. (2018) Innovation and competitive advantage creation. International Marketing Review 35:4, pages 580-600.
Crossref
Peter Schofield, Phil Crowther, Leo Jago, John Heeley & Scott Taylor. (2018) Collaborative innovation: catalyst for a destination’s event success. International Journal of Contemporary Hospitality Management 30:6, pages 2499-2516.
Crossref
Anastasios Zopiatis & Antonis L. Theocharous. (2018) PRAXIS : The determining element of innovation behavior in the hospitality industry. Journal of Hospitality and Tourism Management 35, pages 9-16.
Crossref
Mahmoud Abdulai Mahmoud, Robert E. Hinson & Patrick Amfo Anim. (2017) Service innovation and customer satisfaction: the role of customer value creation. European Journal of Innovation Management 21:3, pages 402-422.
Crossref
Feng-Hsu Liu & Tseng-Lung Huang. (2018) The influence of collaborative competence and service innovation on manufacturers’ competitive advantage. Journal of Business & Industrial Marketing 33:4, pages 466-477.
Crossref
Hyun-Sun Ryu & Jae-Nam Lee. (2018) Understanding the role of technology in service innovation: Comparison of three theoretical perspectives. Information & Management 55:3, pages 294-307.
Crossref
Ljubinka Joksimovic, Slavica Manic & Danica Jovic. (2018) Public Sector’s Innovativeness: Theoretical and Methodological Perplexities. Management:Journal of Sustainable Business and Management Solutions in Emerging Economies 23:1, pages 53.
Crossref
Jukka Ojasalo & Katri Ojasalo. (2018) Lean Service Innovation. Service Science 10:1, pages 25-39.
Crossref
Katarina Wetter-Edman, Josina Vink & Johan Blomkvist. (2018) Staging aesthetic disruption through design methods for service innovation. Design Studies 55, pages 5-26.
Crossref
Lucila Carvalho & Peter Goodyear. (2018) Design, learning networks and service innovation. Design Studies 55, pages 27-53.
Crossref
Hufei Ge, Silu Chen & Yujie Chen. (2018) International Alliance of Green Hotels to Reach Sustainable Competitive Advantages. Sustainability 10:3, pages 573.
Crossref
Sven Tuzovic, Jochen Wirtz & Loizos Heracleous. (2018) How do innovators stay innovative? A longitudinal case analysis. Journal of Services Marketing 32:1, pages 34-45.
Crossref
David Antons & Christoph F. Breidbach. (2017) Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning. Journal of Service Research 21:1, pages 17-39.
Crossref
Laura Di Pietro, Bo Edvardsson, Javier Reynoso, Maria Francesca Renzi, Martina Toni & Roberta Guglielmetti Mugion. (2018) A scaling up framework for innovative service ecosystems: lessons from Eataly and KidZania. Journal of Service Management 29:1, pages 146-175.
Crossref
Uta Wehn & Carlos Montalvo. (2018) Exploring the dynamics of water innovation: Foundations for water innovation studies. Journal of Cleaner Production 171, pages S1-S19.
Crossref
Heiner Lütjen. 2018. Disruption und Transformation Management. Disruption und Transformation Management 207 237 .
Intekhab Alam. 2018. Exploring Service Science. Exploring Service Science 72 87 .
Yanning Li, E.H. Wood & R. Thomas. (2017) Innovation implementation: Harmony and conflict in Chinese modern music festivals. Tourism Management 63, pages 87-99.
Crossref
Vanessa Marques Daniel, Mauricio Pozzebon de Lima & Ângela Maria Ferrari Dambros. (2017) Innovation capabilities in services: a multi-cases approach. Academia Revista Latinoamericana de Administración 30:4, pages 490-507.
Crossref
Arto Juhani Wallin & Lars Fuglsang. (2017) Service innovations breaking institutionalized rules of health care. Journal of Service Management 28:5, pages 972-997.
Crossref
Heiner Lütjen, Frank Tietze & Carsten Schultz. (2017) Service transitions of product-centric firms: An explorative study of service transition stages and barriers in Germany's energy market. International Journal of Production Economics 192, pages 106-119.
Crossref
Jamie Burton, Vicky M. Story, Chris Raddats & Judy Zolkiewski. (2017) Overcoming the challenges that hinder new service development by manufacturers with diverse services strategies. International Journal of Production Economics 192, pages 29-39.
Crossref
Tiziana Russo-Spena, Marco Tregua & Francesco Bifulco. (2017) Searching through the jungle of innovation conceptualisations. Journal of Service Theory and Practice 27:5, pages 977-1005.
Crossref
Kai-Han Yang, Chih-Hung Yuan & Jing-Jing Guo. (2017) B2B Platform Development in Electronics Manufacturing Supply Chain of China. B2B Platform Development in Electronics Manufacturing Supply Chain of China.
Viktor Avlonitis & Juliana Hsuan. (2017) Exploring modularity in services: cases from tourism. International Journal of Operations & Production Management 37:6, pages 771-790.
Crossref
Sayem Hossain, M. Abu Saleh & Judy Drennan. (2016) A critical appraisal of the social entrepreneurship paradigm in an international setting: a proposed conceptual framework. International Entrepreneurship and Management Journal 13:2, pages 347-368.
Crossref
Shreya Garg & Rajib Dhar. (2017) Employee service innovative behavior. International Journal of Manpower 38:2, pages 242-258.
Crossref
Maria-Eugenia Ruiz-Molina, Irene Gil-Saura & David Servera-Francés. (2017) Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing. Journal of Services Marketing 31:2, pages 131-141.
Crossref
Thomas Anning-Dorson. (2017) Moderation-mediation effect of market demand and organization culture on innovation and performance relationship. Marketing Intelligence & Planning 35:2, pages 222-242.
Crossref
Glauco H.S. Mendes, Maicon Gouvea Oliveira, Eduardo H. Gomide & José Flávio Diniz Nantes. (2017) Uncovering the structures and maturity of the new service development research field through a bibliometric study (1984-2014). Journal of Service Management 28:1, pages 182-223.
Crossref
І.A. ZHUKOVYCH. (2017) INNOVATION IN TOURISM: THE MAIN THEORETICAL AND PRACTICAL ASPECTS. Nauka ta naukoznavstvo 2, pages 69-81.
Crossref
Seyama Sultana & Abdul Momen. (2017) International Student Satisfaction and Loyalty: A Comparative Study of Malaysian and Australian Higher Learning Institutions. Journal of Intercultural Management 9:1, pages 101-142.
Crossref
Muhammad-Azfar Abdullah, Boon-Cheong Chew & Syaiful-Rizal Hamid. Factors on green service industry: Case study at AirAsia. Factors on green service industry: Case study at AirAsia.
Ricardo Machado Léo & Jorge Tello‐Gamarra. (2017) Inovação em serviços: estado da arte e perspectivas futuras. Suma de Negocios 8:17, pages 1-10.
Crossref
Ferran Vendrell-Herrero, Oscar F. Bustinza, Glenn Parry & Nikos Georgantzis. (2017) Servitization, digitization and supply chain interdependency. Industrial Marketing Management 60, pages 69-81.
Crossref
Wim Coreynen, Paul Matthyssens & Wouter Van Bockhaven. (2017) Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers. Industrial Marketing Management 60, pages 42-53.
Crossref
Katri Kallio, Tiziana Russo-Spena, Inka Lappalainen & Cristina Mele. 2017. Innovating in Practice. Innovating in Practice 83 109 .
Cristina Mele, Tiziana Russo-Spena, Maaria Nuutinen & Katri Kallio. 2017. Innovating in Practice. Innovating in Practice 13 41 .
Inka Lappalainen. 2017. Innovating in Practice. Innovating in Practice 317 338 .
Tiziana Russo-Spena, Maria Colurcio & Monia Melia. 2017. Innovating in Practice. Innovating in Practice 205 235 .
Tiziana Russo-Spena, Cristina Mele & Maaria Nuutinen. 2017. Innovating in Practice. Innovating in Practice 1 10 .
Jay Kandampully, Anil Bilgihan & Tingting (Christina) Zhang. (2016) Developing a people-technology hybrids model to unleash innovation and creativity: The new hospitality frontier. Journal of Hospitality and Tourism Management 29, pages 154-164.
Crossref
Thomas Anning-Dorson. (2016) Interactivity innovations, competitive intensity, customer demand and performance. International Journal of Quality and Service Sciences 8:4, pages 536-554.
Crossref
Birgit Pikkemaat & Anita Zehrer. (2016) Innovation and service experiences in small tourism family firms. International Journal of Culture, Tourism and Hospitality Research 10:4, pages 343-360.
Crossref

Displaying 200 of 234 citing articles. Use the download link below to view the full list of citing articles.

Download full citations list

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.