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Original Articles

Social Media in Tourism and Hospitality: A Literature Review

, , &
Pages 3-22 | Received 30 Apr 2012, Accepted 03 Oct 2012, Published online: 04 Mar 2013

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (135)

Sandra Morini-Marrero, Yaiza Armas-Cruz, Esperanza Gil-Soto & José M. Ramos-Henríquez. (2023) Evolution of communication policies at luxury hotels and their influence on guest ratings. Current Issues in Tourism 26:23, pages 3831-3845.
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Chris Zhu, Lawrence Hoc Nang Fong, Huicai Gao & Christy Ying Ni Liu. (2023) When TikTok meets celebrity: an investigation of how celebrity attachment influences visit intention. Current Issues in Tourism 26:17, pages 2762-2776.
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Gang Xie, Fuxin Jiang & Shuihan Liu. (2023) Price Competition, Experiential Quality and Online Marketing Decisions of a Tourism Supply Chain. Journal of China Tourism Research 19:3, pages 700-723.
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Tzu-Yin Wang & Jinah Park. (2023) Destination Information Search in Social Media and Travel Intention of Generation Z University Students. Journal of China Tourism Research 19:3, pages 570-588.
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Lauren A. Siegel, Iis Tussyadiah & Caroline Scarles. (2023) Cyber-physical traveler performances and Instagram travel photography as ideal impression management. Current Issues in Tourism 26:14, pages 2332-2356.
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Abbie-Gayle Johnson & Dimitrios Buhalis. (2023) Legitimacy in co-creating tourism value through customer-to-customer (C2C) online travel communities. Tourism Recreation Research 0:0, pages 1-17.
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Shuai Ma, Hengyun Li, Mingming Hu, Haifeng Yang & Ruogu Gan. (2023) Tourism demand forecasting based on user-generated images on OTA platforms. Current Issues in Tourism 0:0, pages 1-20.
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Heng Zhou, Chunyu Song, Qian (Chayn) Sun, Keone Kelobonye, Xiaoting Chi & Richard Norman. (2023) Investigating college youth travellers’ food choices using latent class modelling: a case study in China. Asia Pacific Journal of Tourism Research 28:6, pages 573-590.
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Relebohile Constance Masoetsa, Takawira Munyaradzi Ndofirepi & Patient Rambe. (2023) Effects of social media-mediated customer engagements on purchase intentions: Evidence from selected full-service restaurants in South Africa. Journal of Foodservice Business Research 0:0, pages 1-25.
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Yijia Sun & Tuan Phong Ly. (2023) The Influence of Word-of-web on Customers’ Purchasing Process: The Case of Xiaohongshu. Journal of China Tourism Research 19:2, pages 221-244.
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Sanjeev Verma, Neha Yadav & Rekha Chikhalkar. (2023) An integrated measure of eWOM usefulness in the leisure travel: conceptualisation, scale development, and validation. Journal of Marketing Communications 29:3, pages 211-237.
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Qingfeng Song & Amare Wondirad. (2023) Demystifying the nexus between social media usage and overtourism: evidence from Hangzhou, China. Asia Pacific Journal of Tourism Research 28:4, pages 364-385.
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Sidharth Srivastava, Teena Pareek, Savita Sharma, Vinay Chittiprolu & Vikrant Kaushal. (2023) Determinants of restaurant experience during the on-going pandemic scenario in India. Journal of Foodservice Business Research 26:2, pages 208-224.
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Han Xu, Lewis T.O. Cheung, Jon Lovett, Xialei Duan, Qing Pei & Dan Liang. (2023) Understanding the influence of user-generated content on tourist loyalty behavior in a cultural World Heritage Site. Tourism Recreation Research 48:2, pages 173-187.
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Yihong Chen, Tao Hu & Peiying Song. (2023) Identifying the role of media discourse in tourism demand forecasting. Current Issues in Tourism 0:0, pages 1-15.
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Jie Wu & Narisa Zhao. (2023) What consumer complaints should hoteliers prioritize? Analysis of online reviews under different market segments. Journal of Hospitality Marketing & Management 32:1, pages 1-28.
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Karin Högberg. (2023) Multiple Social Media in Practice – Investigating Emergent Work Practices. Journal of Computer Information Systems 63:1, pages 68-80.
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Pantas H. Silaban, Andri Dayarana K. Silalahi, Edgar Octoyuda, Yuni Kartika Sitanggang, Lamtiur Hutabarat & Ade Irma Suryani Sitorus. (2022) Understanding hedonic and utilitarian responses to product reviews on youtube and purchase intention. Cogent Business & Management 9:1.
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Peter Ractham, Judy Land, Charlie Chen & Laddawan Kaewkitipong. (2022) Motivating factors for tourists to adopt and recommend vaccine tourism. Cogent Social Sciences 8:1.
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Faridoddin Rezaei, Iman Raeesi Vanani, Amirhosein Jafari & Sanaz Kakavand. (2022) Identification of Influential Factors and Improvement of Hotel Online User-Generated Scores: A Prescriptive Analytics Approach. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-40.
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Matthew Joaquin Y. Buenviaje, Kevin Ryan M. Castillo, Kyle Louise B. Landicho, Fatima Bridgette D. Lobo, Leilamae L. Mendoza & Allan B. de Guzman. (2022) Honeymoon tourists’ online representation of tagged locations in Bali, Indonesia. Anatolia 0:0, pages 1-12.
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Xu Li & Kunsoon Park. (2022) Driving consumer engagement on hospitality brands’ Facebook pages. Anatolia 0:0, pages 1-11.
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Shaista Anayat & Gowhar Rasool. (2022) Artificial intelligence marketing (AIM): connecting-the-dots using bibliometrics. Journal of Marketing Theory and Practice 0:0, pages 1-22.
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Ryan Jopp, Hassan Kalantari, Weng Marc Lim, Lynn Ling Min Wee & Ai Ling Lim. (2022) Tourist segments of eco-cultural destinations. Current Issues in Tourism 25:14, pages 2253-2268.
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Francesc Fusté-Forné. (2022) The portrayal of Greenland: a visual analysis of its digital storytelling. Current Issues in Tourism 25:11, pages 1696-1701.
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Sadaf Rabiee Mary & Mahmoud Hassan Pour. (2022) A model of travel behaviour after COVID-19 pandemic: TripAdvisor reviews. Current Issues in Tourism 25:7, pages 1033-1045.
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Ju Hyoung Han & So Young Bae. (2022) Roles of authenticity and nostalgia in cultural heritage tourists’ travel experience sharing behavior on social media. Asia Pacific Journal of Tourism Research 27:4, pages 411-427.
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Katsy Lin, Lawrence Hoc Nang Fong & Rob Law. (2022) Live streaming in tourism and hospitality: a literature review. Asia Pacific Journal of Tourism Research 27:3, pages 290-304.
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Yufan Xia, Hing Kai Chan, Lina Zhong & Shuojiang Xu. (2022) Enhancing hotel knowledge management: the influencing factors of online hotel reviews on travellers’ booking intention. Knowledge Management Research & Practice 20:1, pages 34-45.
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Zhang Jianrong & Zhao Zhenbin. (2022) Tourists’ perceptual presentation of national forest park——A case study of Wujin mountain national forest park. Journal of Forest Research 27:1, pages 15-19.
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Hanna Lee, Sung-Byung Yang & Chulmo Koo. (2021) Dyadic communication in online review platforms: an exploratory approach. Current Issues in Tourism 24:23, pages 3339-3356.
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Rojan Baniya, Humeyra Dogru-Dastan & Brijesh Thapa. (2021) Visitors' experience at Angkor Wat, Cambodia: evidence from sentiment and topic analysis. Journal of Heritage Tourism 16:6, pages 632-645.
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Yoora Oh. (2021) International tourism on the media: case study of the news coverage of Republic of Korea. Asia Pacific Journal of Tourism Research 26:10, pages 1111-1124.
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Martin Thomas Falk & Eva Hagsten. (2021) Visitor flows to World Heritage Sites in the era of Instagram. Journal of Sustainable Tourism 29:10, pages 1547-1564.
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Deniz Karagöz, Cem Işık, Tarik Dogru & Lu Zhang. (2021) Solo female travel risks, anxiety and travel intentions: examining the moderating role of online psychological-social support. Current Issues in Tourism 24:11, pages 1595-1612.
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Kristin Weis, Catherine Chambers & Patrick J. Holladay. (2021) Social-ecological resilience and community-based tourism in the commonwealth of Dominica. Tourism Geographies 23:3, pages 458-478.
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Stefan Gössling. (2021) Tourism, technology and ICT: a critical review of affordances and concessions. Journal of Sustainable Tourism 29:5, pages 733-750.
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Raksmey Sann, Pei-Chun Lai & Chi-Ting Chen. (2021) Review papers on eWOM: prospects for hospitality industry. Anatolia 32:2, pages 177-206.
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Ningyuan Fan, Shiyang Lai, Zhi-Ping Fan, Yongli Li & Pengfei Xi. (2021) Exploring the role of social function integrated in peer-to-peer property rental platform: evidence from Airbnb in Beijing. Journal of Travel & Tourism Marketing 38:3, pages 282-302.
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Phetvaroon Kullada & Crysantina R. Michelle Kurniadjie. (2021) Examining the Influence of Digital Information Quality on Tourists’ Experience. Journal of Quality Assurance in Hospitality & Tourism 22:2, pages 191-217.
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Youngjoon Choi, Munhyang (Moon) Oh, Miju Choi & Seongseop (Sam) Kim. (2021) Exploring the influence of culture on tourist experiences with robots in service delivery environment. Current Issues in Tourism 24:5, pages 717-733.
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Yuan Zhou, Woo Gon Kim, Bendegul Okumus & Cihan Cobanoglu. (2021) Understanding online travel communities: a literature review and future research directions in hospitality and tourism. Journal of Travel & Tourism Marketing 38:2, pages 194-212.
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Yael Ram. (2021) Metoo and tourism: a systematic review. Current Issues in Tourism 24:3, pages 321-339.
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Wolfgang Messner. (2020) Cultural and Individual Differences in Online Reviews. Journal of International Consumer Marketing 32:5, pages 356-382.
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Xin Jin & Mingming Cheng. (2020) Communicating mega events on Twitter: implications for destination marketing. Journal of Travel & Tourism Marketing 37:6, pages 739-755.
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Hanshika Herath, Nigel Hemmington & Jill Poulston. (2020) “Dirty pictures” – responsible photographic representation of tourism destinations. Journal of Travel & Tourism Marketing 37:6, pages 663-678.
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Jose Weng Chou Wong, Ivan Ka Wai Lai & Zhang Tao. (2020) Sharing memorable tourism experiences on mobile social media and how it influences further travel decisions. Current Issues in Tourism 23:14, pages 1773-1787.
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Nikolaos Iason Koufodontis & Eleni Gaki. (2020) Local tourism policy makers and e-image of destinations. Current Issues in Tourism 23:8, pages 1037-1048.
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Sooriya Sudhakar & Sangeetha Gunasekar. (2020) Examining online ratings and customer satisfaction in airlines. Anatolia 31:2, pages 260-273.
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Say Wah Lee & Ke Xue. (2020) A model of destination loyalty: integrating destination image and sustainable tourism. Asia Pacific Journal of Tourism Research 25:4, pages 393-408.
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Gerardo Joel Anaya & Xinran Lehto. (2020) Traveler-facing technology in the tourism experience: a historical perspective. Journal of Travel & Tourism Marketing 37:3, pages 317-331.
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Shupeng Huang, Andrew Potter & Daniel Eyers. (2020) Social media in operations and supply chain management: State-of-the-Art and research directions. International Journal of Production Research 58:6, pages 1893-1925.
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Eugenio Conti & Susanna Heldt Cassel. (2020) Liminality in nature-based tourism experiences as mediated through social media. Tourism Geographies 22:2, pages 413-432.
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Heather Skinner, Elena Chatzopoulou & Matthew Gorton. (2020) Perceptions of localness and authenticity regarding restaurant choice in tourism settings. Journal of Travel & Tourism Marketing 37:2, pages 155-168.
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Egbert van der Zee, Dario Bertocchi & Dominique Vanneste. (2020) Distribution of tourists within urban heritage destinations: a hot spot/cold spot analysis of TripAdvisor data as support for destination management. Current Issues in Tourism 23:2, pages 175-196.
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Sivakumar Pertheban, Ganthan Narayana Samy & Bharanidharan Shanmugam. (2020) A Systematic Literature Review: Information Accuracy Practices in Tourism. Journal of Quality Assurance in Hospitality & Tourism 21:1, pages 1-30.
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Xinhai Mou, Lisa Gao & Wan Yang. (2019) The joint effects of need for status and mental imagery perspective on luxury hospitality consumption in China. Journal of Travel & Tourism Marketing 36:9, pages 1050-1060.
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Rui Wang, Jin-Xing Hao, Rob Law & Jun Wang. (2019) Examining destination images from travel blogs: a big data analytical approach using latent Dirichlet allocation. Asia Pacific Journal of Tourism Research 24:11, pages 1092-1107.
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Shanshan Qi & Ning (Chris) Chen. (2019) Understanding Macao’s Destination Image through User-generated Content. Journal of China Tourism Research 15:4, pages 503-519.
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Fuad Mehraliyev, Youngjoon Choi & Mehmet Ali Koseoglu. (2019) Social structure of social media research in tourism and hospitality. Tourism Recreation Research 44:4, pages 451-465.
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Cesare Amatulli, Matteo De Angelis & Anna Stoppani. (2019) Analyzing online reviews in hospitality: data-driven opportunities for predicting the sharing of negative emotional content. Current Issues in Tourism 22:15, pages 1904-1917.
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Jenely Dayana Villamediana-Pedrosa, Natalia Vila-Lopez & Inés Küster-Boluda. (2019) Secrets to design an effective message on Facebook: an application to a touristic destination based on big data analysis. Current Issues in Tourism 22:15, pages 1841-1861.
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Myung Ja Kim, Michael W. Preis & Choong-Ki Lee. (2019) The effects of helping, self-expression, and enjoyment on social capital in social media: the moderating effect of avoidance attachment in the tourism context. Behaviour & Information Technology 38:8, pages 760-781.
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Dean Creevey, Etain Kidney & Glenn Mehta. (2019) From dreaming to believing: a review of consumer engagement behaviours with brands’ social media content across the holiday travel process. Journal of Travel & Tourism Marketing 36:6, pages 679-691.
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Magali Canovi & Francesca Pucciarelli. (2019) Social media marketing in wine tourism: winery owners’ perceptions. Journal of Travel & Tourism Marketing 36:6, pages 653-664.
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Kristina Aleksijevits. (2019) Consumer motivation and behaviour when selecting a wellness holiday destination. International Journal of Spa and Wellness 2:2, pages 78-97.
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Dobrica Z. Jovicic. (2019) From the traditional understanding of tourism destination to the smart tourism destination. Current Issues in Tourism 22:3, pages 276-282.
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Patricia P. Iglesias-Sánchez, Marisol B. Correia & Carmen Jambrino-Maldonado. (2019) Challenges of Open Innovation in the Tourism Sector. Tourism Planning & Development 16:1, pages 22-42.
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Jianwei Qian, Rob Law & Jiewen Wei. (2019) Chinese Researchers in the Journal of Travel Research (2011–2016): A Content Analysis. Journal of China Tourism Research 15:1, pages 105-125.
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Haiyang Xia, Huy Quan Vu, Qiujun Lan, Rob Law & Gang Li. (2019) Identifying hotel competitiveness based on hotel feature ratings. Journal of Hospitality Marketing & Management 28:1, pages 81-100.
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Vikas Arya, Sahiba Sharma, Deepa Sethi, Hemraj Verma & Atul Shiva. (2018) Ties that bind tourists: embedding destination motivators to destination attachment: a study in the context of Kumbh Fair, India. Asia Pacific Journal of Tourism Research 23:12, pages 1160-1172.
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Michael Duignan, Sally Everett, Lewis Walsh & Nicola Cade. (2018) Leveraging physical and digital liminoidal spaces: the case of the #EATCambridge festival. Tourism Geographies 20:5, pages 858-879.
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Rob Law, Irene Cheng Chu Chan & Liang Wang. (2018) A comprehensive review of mobile technology use in hospitality and tourism. Journal of Hospitality Marketing & Management 27:6, pages 626-648.
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Zhao Zhao, Minmin Zhu & Xiaofei Hao. (2018) Share the Gaze: representation of destination image on the Chinese social platform WeChat Moments. Journal of Travel & Tourism Marketing 35:6, pages 726-739.
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Benjamin Appiah Osei, Ishmael Mensah & Edem Kwesi Amenumey. (2018) Utilisation of social media by international tourists to Ghana. Anatolia 29:3, pages 411-421.
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Zhang Ye, Noor Hazarina Hashim, Fakhri Baghirov & Jamie Murphy. (2018) Gender Differences in Instagram Hashtag Use. Journal of Hospitality Marketing & Management 27:4, pages 386-404.
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Irene Cheng Chu Chan, Davis Ka Chio Fong, Rob Law & Lawrence Hoc Nang Fong. (2018) State-of-the-art social customer relationship management. Asia Pacific Journal of Tourism Research 23:5, pages 423-436.
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Luiz Mendes-Filho, Annette M. Mills, Felix B. Tan & Simon Milne. (2018) Empowering the traveler: an examination of the impact of user-generated content on travel planning. Journal of Travel & Tourism Marketing 35:4, pages 425-436.
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Jooyoung Hwang, Sangwon Park & Mina Woo. (2018) Understanding user experiences of online travel review websites for hotel booking behaviours: an investigation of a dual motivation theory. Asia Pacific Journal of Tourism Research 23:4, pages 359-372.
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Teresa Fernandes & Filipa Fernandes. (2018) Sharing Dissatisfaction Online: Analyzing the Nature and Predictors of Hotel Guests Negative Reviews. Journal of Hospitality Marketing & Management 27:2, pages 127-150.
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Ying (Tracy) Lu, Ze (Wade) Chen & Rob Law. (2018) Mapping the progress of social media research in hospitality and tourism management from 2004 to 2014. Journal of Travel & Tourism Marketing 35:2, pages 102-118.
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Marloes van Asperen, Pieter de Rooij & Corné Dijkmans. (2018) Engagement-Based Loyalty: The Effects of Social Media Engagement on Customer Loyalty in the Travel Industry. International Journal of Hospitality & Tourism Administration 19:1, pages 78-94.
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Mi Kyung Lee, Ho Young Yoon & Han Woo Park. (2017) From online via offline to online: how online visibility of tourism information shapes and is shaped by offline visits. Journal of Travel & Tourism Marketing 34:9, pages 1143-1154.
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Fang-Wei Chen, Antonio Guevara Plaza & Pilar Alarcón Urbistondo. (2017) Automatically extracting tourism-related opinion from Chinese social media. Current Issues in Tourism 20:10, pages 1070-1087.
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Sai Liang, Markus Schuckert, Rob Law & Lorenzo Masiero. (2017) The relevance of mobile tourism and information technology: an analysis of recent trends and future research directions. Journal of Travel & Tourism Marketing 34:6, pages 732-748.
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Karolina Brazytė, Fabian Weber & Dorothea Schaffner. (2017) Sustainability Management of Hotels: How Do Customers Respond in Online Reviews?. Journal of Quality Assurance in Hospitality & Tourism 18:3, pages 282-307.
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Lim Yan Hua, T. Ramayah, Teoh Ai Ping & Cheah Jun-Hwa (Jacky). (2017) Social Media as a Tool to Help Select Tourism Destinations: The Case of Malaysia. Information Systems Management 34:3, pages 265-279.
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Stefan Gössling. (2017) Tourism, information technologies and sustainability: an exploratory review. Journal of Sustainable Tourism 25:7, pages 1024-1041.
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Selira Kotoua & Mustafa Ilkan. (2017) Online tourism destination marketing in Kumasi Ghana. Asia Pacific Journal of Tourism Research 22:6, pages 666-680.
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Yeongbae Choe, Jeongmi (Jamie) Kim & Daniel R. Fesenmaier. (2017) Use of social media across the trip experience: An application of latent transition analysis. Journal of Travel & Tourism Marketing 34:4, pages 431-443.
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Yixiu Yu, Xu Li & Canhua Qiu. (2017) Understanding Chinese Domestic Travelers’ Trip Patterns to Mount Fanjing. Journal of China Tourism Research 13:2, pages 141-160.
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Thomas C. Chuang, John S. Liu, Louis Y. Y. Lu, Fang-Mei Tseng, Yachi Lee & Chih-Ting Chang. (2017) The main paths of eTourism: trends of managing tourism through Internet. Asia Pacific Journal of Tourism Research 22:2, pages 213-231.
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Shanshan Qi, Rob Law & Dimitrios Buhalis. (2017) Comparative evaluation study of the websites of China-based and international luxury hotels. Journal of China Tourism Research 13:1, pages 1-25.
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Jamal Ahmed Hama Kareem, Wirya Najm Rashid, Daroon Faridun Abdulla & Othman Kareem Mahmood. (2016) Social media and consumer awareness toward manufactured food. Cogent Business & Management 3:1.
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Chaang-Iuan Ho, Yu-Chun Lin, Yu-Lan Yuan & Ming-Chih Chen. (2016) Pre-trip tourism information search by smartphones and use of alternative information channels: A conceptual model. Cogent Social Sciences 2:1.
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Yi-Fan Chen & Rob Law. (2016) A Review of Research on Electronic Word-of-Mouth in Hospitality and Tourism Management. International Journal of Hospitality & Tourism Administration 17:4, pages 347-372.
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Seunghyun “Brian” Park, Chihyung “Michael” Ok & Bongsug “Kevin” Chae. (2016) Using Twitter Data for Cruise Tourism Marketing and Research. Journal of Travel & Tourism Marketing 33:6, pages 885-898.
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Basak Denizci Guillet, Deniz Kucukusta & Lu (Lucy) Liu. (2016) An Examination of Social Media Marketing in China: How do the Top 133 Hotel Brands Perform on the Top Four Chinese Social Media Sites?. Journal of Travel & Tourism Marketing 33:6, pages 783-805.
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Perry L. Carter. (2016) Where are the enslaved?: TripAdvisor and the narrative landscapes of southern plantation museums. Journal of Heritage Tourism 11:3, pages 235-249.
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Lintje Sie, Ian Patterson & Shane Pegg. (2016) Towards an understanding of older adult educational tourism through the development of a three-phase integrated framework. Current Issues in Tourism 19:2, pages 100-136.
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Xiaorong Wang, Yinghua Huang, Xinyu Li & Lifang Peng. (2016) A Moderated Mediation Model of Sharing Travel Experience on Social Media: Motivations and Face Orientations in Chinese Culture. Journal of China Tourism Research 12:1, pages 42-64.
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Abu Elnasr E. Sobaih & Mohamed A. Moustafa. (2016) Speaking the Same Language: The Value of Social Networking Sites for Hospitality and Tourism Higher Education in Egypt. Journal of Hospitality & Tourism Education 28:1, pages 21-31.
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Cheng-Hao Chen, Bang Nguyen, Philipp “Phil” Klaus & Meng-Shan Wu. (2015) Exploring Electronic Word-of-Mouth (eWOM) in The Consumer Purchase Decision-Making Process: The Case of Online Holidays – Evidence from United Kingdom (UK) Consumers. Journal of Travel & Tourism Marketing 32:8, pages 953-970.
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Carmen Cox. (2015) Consumer Experiences of Accommodation Deals Purchased via Social Coupon Promotions: An Australian Perspective. Journal of Hospitality Marketing & Management 24:6, pages 609-632.
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Walanchalee Wattanacharoensil & Markus Schuckert. (2015) How Global Airports Engage Social Media Users: A Study of Facebook use and its Role in Stakeholder Communication. Journal of Travel & Tourism Marketing 32:6, pages 656-676.
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Markus Schuckert, Xianwei Liu & Rob Law. (2015) Hospitality and Tourism Online Reviews: Recent Trends and Future Directions. Journal of Travel & Tourism Marketing 32:5, pages 608-621.
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Nigel L. Williams, Alessandro Inversini, Dimitrios Buhalis & Nicole Ferdinand. (2015) Community crosstalk: an exploratory analysis of destination and festival eWOM on Twitter. Journal of Marketing Management 31:9-10, pages 1113-1140.
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Marie-Cécile Cervellon & Danielle Galipienzo. (2015) Facebook Pages Content, Does it Really Matter? Consumers’ Responses to Luxury Hotel Posts with Emotional and Informational Content. Journal of Travel & Tourism Marketing 32:4, pages 428-437.
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Asma El Ouirdi, Mariam El Ouirdi, Jesse Segers & Erik Henderickx. (2015) Employees' use of social media technologies: a methodological and thematic review. Behaviour & Information Technology 34:5, pages 454-464.
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Kuyng-Hyan Yoo & Woojin Lee. (2015) Use of Facebook in the US heritage accommodations sector: an exploratory study. Journal of Heritage Tourism 10:2, pages 191-201.
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Sharleen Howison, Glenn Finger & Chelsea Hauschka. (2015) Insights into the Web presence, online marketing, and the use of social media by tourism operators in Dunedin, New Zealand. Anatolia 26:2, pages 269-283.
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Lawrence Hoc Nang Fong, Norman Au & Rob Law. (2015) Recent Research in Asia Pacific: The Case of a Professionally Affliated Journal. Journal of Travel & Tourism Marketing 32:3, pages 161-179.
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Weilin Lu & Svetlana Stepchenkova. (2015) User-Generated Content as a Research Mode in Tourism and Hospitality Applications: Topics, Methods, and Software. Journal of Hospitality Marketing & Management 24:2, pages 119-154.
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Isaac Mizrachi & Carmine Sellitto. (2015) Building a Facebook Strategy: Some Insights From Australian Accommodation Small Tourism Enterprises (STEs). Journal of Quality Assurance in Hospitality & Tourism 16:1, pages 63-79.
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Sheng-Hshiung Tsaur, Chung-Ching Huang & Hsiang-Fei Luoh. (2014) Do Travel Product Types Matter? Online Review Direction and Persuasiveness. Journal of Travel & Tourism Marketing 31:7, pages 884-898.
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M. Nick Hajli & Xiaolin Lin. (2014) Developing Tourism Education Through Social Media. Tourism Planning & Development 11:4, pages 405-414.
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Maria Yiu & Rob Law. (2014) Review and Application of Knowledge Management and Knowledge Sharing in Tourism. Asia Pacific Journal of Tourism Research 19:7, pages 737-759.
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May-Kristin Vespestad, Christy Hehir & Kati Koivunen. How moral disengagement links to destination marketing organisations’ moral muteness in their sustainability communications. Journal of Sustainable Tourism 0:0, pages 1-17.
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