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Total Quality Management & Business Excellence Volume 30, 2019 - Issue 7-8
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Articles

The importance of customer participation for high-contact services: evidence from a real estate agency

Albert Jing-Fuh YangDepartment of Marketing and Distribution Management, National Kaohsiung First University of Science and Technology, Kaohsiung, TaiwanCorrespondence[email protected]
,
Yung-Chin HuangCollege of Management, National Kaohsiung First University of Science and Technology, Kaohsiung, Taiwan
&
Yenming J. ChenDepartment of Logistics Management, National Kaohsiung First University of Science and Technology, Kaohsiung, Taiwan
Pages 831-847 | Published online: 21 Jun 2017

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Hung-Che Wu & Ya-Yuan Chang. (2023) What Drives Experiential Outcomes? The Case of Triple Stimulus Vouchers. Journal of Promotion Management 29:8, pages 1198-1228.
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Tantri Yanuar Rahmat Syah & Dora Olivia. (2022) Enhancing Patronage Intention on Online Fashion Industry in Indonesia: The Role of Value Co-Creation, Brand Image, and E-Service Quality. Cogent Business & Management 9:1.
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Angela Abena Nusenu, Wen Xiao, Joy Say & Christian Narh Opata. (2021) Value co-creation intention among consumers at the bottom of the pyramid: A study of rural and community banks in Ghana. Journal of Psychology in Africa 31:2, pages 159-166.
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Thomas Fotiadis. (2019) Customer Participation, e-Service Quality, Satisfaction: (e)Service Dominant Logic Trinity. Journal of Promotion Management 25:3, pages 394-418.
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Articles from other publishers (11)

Guido Migliaccio & Andrea De Palma. (2023) Profitability and financial performance of Italian real estate companies: quantitative profiles. International Journal of Productivity and Performance Management.
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Belem Barbosa, Alireza Shabani Shojaei & Hugo Miranda. (2023) Packaging-free practices in food retail: the impact on customer loyalty. Baltic Journal of Management 18:4, pages 474-492.
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Faheem Gul Gilal, Naeem Gul Gilal, Rukhsana Gul Gilal & Zhiyong Yang. (2023) How relatedness-supportive CSR enhances brand happiness: a relationship motivation theory perspective. International Journal of Bank Marketing.
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Tugrul Ayyildiz, Ahu Yazici Ayyildiz & Erdogan Koc. (2023) Illusion of control in service failure situations: customer satisfaction/dissatisfaction, complaints, and behavioural intentions. Current Psychology.
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Juan-José Nájera-Sánchez, Ricardo Martinez-Cañas, María-Ángeles García-Haro & María Pilar Martínez-Ruiz. (2022) Exploring the knowledge structure of the relationship between value co-creation and customer satisfaction. Management Decision 60:12, pages 3366-3387.
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Müjde AKSOY & Emine KAMBUR. (2022) Konaklama Sektöründe Algılanan Riskin, Müşteri Katılımı, Algılanan Değer ve Müşteri Sadakati Üzerindeki EtkileriThe Effects of Perceived Risk in the Hospitality Industry on Customer Participation, Perceived Value and Customer Loyalty. İstanbul Gelişim Üniversitesi Sosyal Bilimler Dergisi 9:2, pages 342-363.
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James Agyei, Shaorong Sun, Emmanuel Kofi Penney, Eugene Abrokwah & Richmond Ofori-Boafo. (2021) Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction. SAGE Open 11:3, pages 215824402110401.
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Faheem Gul Gilal, Justin Paul, Naeem Gul Gilal & Rukhsana Gul Gilal. (2021) Strategic CSR‐brand fit and customers’ brand passion: Theoretical extension and analysis. Psychology & Marketing 38:5, pages 759-773.
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Hayford Amegbe, Michael D. Dzandu & Charles Hanu. (2021) The role of brand love on bank customers' perceptions of corporate social responsibility. International Journal of Bank Marketing 39:1, pages 189-208.
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Jaewon Yoo, Jing Chen & Gary L. Frankwick. (2020) Influence of customer participation from the employee perspective. International Journal of Bank Marketing 39:1, pages 24-47.
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Hung-Che Wu & Ching-Chan Cheng. (2018) What drives supportive intentions towards a dark tourism site?. International Journal of Tourism Research 20:4, pages 458-474.
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