Citations (50)
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Ali Bavik, Yim King Penny Wan & Fevzi Okumus. (2023) Not Just Good, but Fair Service: The Mediating Role of Psychological Contract Breach between Service Quality and Behavioral Outcomes. Journal of China Tourism Research 19:3, pages 654-676.
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Hung Trong Hoang, Nga Thi Thuy Ho & Ninh Nguyen. (2022) The influence of leadership commitment to service quality on hotel employees’ brand citizenship behavior: a mediation and moderation analysis. Journal of Hospitality Marketing & Management 31:3, pages 369-395.
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Bernadette Best, Sandra Moffett & Rodney McAdam. (2019) Stakeholder salience in public sector value co-creation. Public Management Review 21:11, pages 1707-1732.
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Heesup Han, Jongsik Yu, Bonhak Koo & Wansoo Kim. (2019) Triggers of Patrons’ Repeat Purchase for Hotel Restaurant Products. Journal of Quality Assurance in Hospitality & Tourism 20:5, pages 507-527.
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Naeyhun (Paul) Jin, Jerusalem Merkebu & Nathaniel D. Line. (2019) The examination of the relationship between experiential value and price fairness in consumers’ dining experience. Journal of Foodservice Business Research 22:2, pages 150-166.
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Girish Prayag, Saman Hassibi & Robin Nunkoo. (2019) A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects. Journal of Hospitality Marketing & Management 28:1, pages 51-80.
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Giacomo Del Chiappa, María Nela Seijas Giménez & Sandra Zapata-Aguirre. (2017) Travelers Satisfaction with Food and Beverage Services in Airports. Journal of Hospitality Marketing & Management 26:8, pages 829-845.
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Chi Ying Ieong & Desmond Lam. (2016) Role of Internal Marketing on Employees’ Perceived Job Performance in an Asian Integrated Resort. Journal of Hospitality Marketing & Management 25:5, pages 589-612.
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Drita Kruja, Huong Ha, Elvisa Drishti & Ted Oelfke. (2016) Empowerment in the Hospitality Industry in the United States. Journal of Hospitality Marketing & Management 25:1, pages 25-48.
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Heekyung Sung & Woojin Lee. (2015) The Effect of Basic, Performance and Excitement Service Factors of a Convention Center on Attendees' Experiential Value and Satisfaction: A Case Study of the Phoenix Convention Center. Journal of Convention & Event Tourism 16:3, pages 175-199.
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Yang Cao & Kyungmi Kim. (2015) How Do Customers Perceive Service Quality in Differently Structured Fast Food Restaurants?. Journal of Hospitality Marketing & Management 24:1, pages 99-117.
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Articles from other publishers (39)
María Eugenia Rodríguez-López, Juan Miguel Alcántara-Pilar & Salvador Del Barrio-García. (2023) Satisfaction or delight? A cross-cultural study of loyalty formation linked to two restaurant types. Journal of Hospitality and Tourism Insights 6:5, pages 2646-2667.
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Chanmi Hong, Eun-Kyong (Cindy) Choi, Hyun-Woo Joung & Hak-Seon Kim. (2023) The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service. Journal of Hospitality and Tourism Technology 14:5, pages 908-924.
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Jaime Morales-Morales, Nadia Valdez Acosta, Jesús René Morales-Morales & Arturo Yee Rendón. (2023) Calidad en el servicio hotelero: Propuesta de metodología experimental. Revista Venezolana de Gerencia 28:104, pages 1717-1734.
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Ayat Zaki Ahmed & Manuel Rodríguez Díaz. (2022) A Methodology for Machine-Learning Content Analysis to Define the Key Labels in the Titles of Online Customer Reviews with the Rating Evaluation. Sustainability 14:15, pages 9183.
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Mladenka Đurović & Aleksandar Božić. (2022) Attributes of service quality: A report from Belgrade restaurants. Menadzment u hotelijerstvu i turizmu 10:2, pages 105-119.
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Dana Grossu-Leibovica & Henrijs Kalkis. (2022) Total quality management tools and techniques for improving service quality and client satisfaction in the healthcare environment: A qualitative systematic review. SHS Web of Conferences 131, pages 02009.
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Mara Franco & Raquel Meneses. (2020) The proximity between Latin countries regarding customer's expectations about the hotel service. EuroMed Journal of Business 16:4, pages 564-581.
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Ye Shen, Jithendran Kokkranikal, Camilla Paaske Christensen & Alastair M. Morrison. (2021) Perceived importance of and satisfaction with marina attributes in sailing tourism experiences: A kano model approach. Journal of Outdoor Recreation and Tourism 35, pages 100402.
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Ling Fang, Zhen Lu & Linyin Dong. (2020) Differentiating service quality impact between the online and off-line context: an empirical investigation of a corporate travel agency. International Hospitality Review 35:1, pages 3-18.
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Nopriadi SaputraPHDPHD & Reni HindriariPHDPHD. (2021) Developing Self-Regulating Actors in the Pre-Digital Organization. GATR Journal of Management and Marketing Review 6:1, pages 44-55.
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Salvador Moral-Cuadra, Miguel Ángel Solano-Sánchez, Tomás López-Guzmán & Antonio Menor-Campos. (2021) Peer-to-Peer Tourism: Tourists’ Profile Estimation through Artificial Neural Networks. Journal of Theoretical and Applied Electronic Commerce Research 16:4, pages 1120-1135.
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Chunli Ji & Catherine Prentice. (2021) Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts. Journal of Retailing and Consumer Services 58, pages 102319.
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Brad Shuck, Woocheol Kim & Dae Seok Chai. (2021) The Chicken and Egg Conundrum: Job Satisfaction or Employee Engagement and Implications for Human Resources. New Horizons in Adult Education and Human Resource Development 33:1, pages 4-24.
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Aprihatiningrum HidayatiPHDPHD, Ronny KounturPHDPHD & Siti Nuraisyah SuwandaPHDPHD. (2020) The Effect of Perceived Value and Satisfaction on Repeat Purchase. GATR Journal of Management and Marketing Review 5:4, pages 197-205.
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Ayat Zaki Ahmed & Manuel Rodríguez-Díaz. (2020) Significant Labels in Sentiment Analysis of Online Customer Reviews of Airlines. Sustainability 12:20, pages 8683.
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Mara Franco & Raquel Meneses. (2020) The Influence of Culture in Customers’ Expectations about the Hotel Service in Latin Countries with Different Human Development Levels. European Journal of Tourism, Hospitality and Recreation 10:1, pages 56-73.
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Ayat Zaki Ahmed & Manuel Rodríguez-Díaz. (2020) Analyzing the Online Reputation and Positioning of Airlines. Sustainability 12:3, pages 1184.
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Fernando Landini. (2020) What does ‘quality’ mean in the context of rural extension and advisory services?. Agronomía Colombiana 38:1, pages 133-147.
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Dalilis Escobar Rivera, Martí Casadesús Fa & Alexandra Simon Villar. (2019) Delightful tourism experiences: A cognitive or affective matter?. Tourism Management Perspectives 32, pages 100569.
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Juan Carlos Martin, Melville Saayman & Engelina du Plessis. (2019) Determining satisfaction of international tourist: A different approach. Journal of Hospitality and Tourism Management 40, pages 1-10.
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Manuel Rodríguez-Díaz, Crina Rodríguez-Voltes & Ana Rodríguez-Voltes. (2019) Determining the Relationships between Price and Online Reputation in Lodgings. Administrative Sciences 9:3, pages 53.
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Jamshed Raza, Yuxin Liu & Muhammad Usman. (2019) Corporate social responsibility commitment of small‐to‐medium enterprises and organizational competitive differentiation: Stakeholder pressure, market orientation, and socioeconomic context effects. Journal of Public Affairs 19:2.
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Yu-Chin Jerrie Hsieh, Zui Chih Lee & Ping Yin. (2019) Wine attractions at hotels: study of online reviews. International Journal of Wine Business Research 31:1, pages 89-108.
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Dalilis Escobar Rivera, Marti Casadesús Fa, Paulo Alexandre Costa Araújo Sampaio & Alexandra Simon Villar. (2019) Exploring the Role of Service Delivery in Remarkable Tourism Experiences. Sustainability 11:5, pages 1382.
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Manuel Rodríguez-Díaz, Rosa Rodríguez-Díaz, Ana Rodríguez-Voltes & Crina Rodríguez-Voltes. (2018) Analysing the Relationship between Price and Online Reputation by Lodging Category. Sustainability 10:12, pages 4474.
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Arash Riasi, Zvi Schwartz & Chih-Chien Chen. (2018) A proposition-based theorizing approach to hotel cancellation practices research. International Journal of Contemporary Hospitality Management 30:11, pages 3211-3228.
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Agustín J. Sánchez-Medina, Ylenia I. Naranjo-Barrera, Jesús B. Alonso & Julio Francisco Rufo Torres. (2018) Predicting Thalasso Tourist Delight: A Hybrid SEM—Artificial Intelligence Analysis. Complexity 2018, pages 1-14.
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Manuel Rodríguez-Díaz, Rosa Rodríguez-Díaz & Tomás Espino-Rodríguez. (2018) Analysis of the Online Reputation Based on Customer Ratings of Lodgings in Tourism Destinations. Administrative Sciences 8:3, pages 51.
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Manuel Rodríguez-Díaz & Tomás F. Espino-Rodríguez. (2018) A methodology for a comparative analysis of the lodging offer of tourism destinations based on online customer reviews. Journal of Destination Marketing & Management 8, pages 147-160.
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Yue Guo, Ying Zhu, Stuart J. Barnes, Yongchuan Bao, Xiaotong Li & Khuong Le-Nguyen. (2018) Understanding cross-product purchase intention in an IT brand extension context. Psychology & Marketing 35:6, pages 392-411.
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Manuel Rodríguez-Díaz, Crina Isabel Rodríguez-Voltes & Ana Cristina Rodríguez-Voltes. (2018) Gap Analysis of the Online Reputation. Sustainability 10:5, pages 1603.
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Edwin N. Torres, Ady Milman & Soona Park. (2017) Delighted or outraged? Uncovering key drivers of exceedingly positive and negative theme park guest experiences. Journal of Hospitality and Tourism Insights 1:1, pages 65-85.
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Kanika Garg, Ishaq Ahmad Dar & Mridula Mishra. (2017) Job Satisfaction and Work Engagement: A Study Using Private Sector Bank Managers. Advances in Developing Human Resources 20:1, pages 58-71.
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Edwin N. Torres & Giulio Ronzoni. (2018) The evolution of the customer delight construct. International Journal of Contemporary Hospitality Management 30:1, pages 57-75.
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Manuel Rodríguez-Díaz, Rosa Rodríguez-Díaz, Ana Rodríguez-Voltes & Crina Rodríguez-Voltes. (2017) A Model of Market Positioning of Destinations Based on Online Customer Reviews of Lodgings. Sustainability 10:2, pages 78.
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Naehyun (Paul) Jin, Nathaniel Discepoli Line & Jerusalem Merkebu. (2016) The effects of image and price fairness. International Journal of Contemporary Hospitality Management 28:9, pages 1895-1914.
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Samsul Islam. (2016) Credit card account opening excellence using six sigma methodology. International Journal of Lean Six Sigma 7:3, pages 294-323.
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Lu Lu, Allan Cheng Chieh Lu, Dogan Gursoy & Nathan Robert Neale. (2016) Work engagement, job satisfaction, and turnover intentions. International Journal of Contemporary Hospitality Management 28:4, pages 737-761.
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Abraham Pizam, Valeriya Shapoval & Taylor Ellis. (2016) Customer satisfaction and its measurement in hospitality enterprises: a revisit and update. International Journal of Contemporary Hospitality Management 28:1, pages 2-35.
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