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Transportation Letters
The International Journal of Transportation Research
Volume 11, 2019 - Issue 2
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Quality of public transport service: an integrative review and research agenda

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Mulugeta Girma. (2022) Evaluating service performance of public bus transit service: a case study of Addis Ababa, Ethiopia. Urban, Planning and Transport Research 10:1, pages 483-501.
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Mulugeta Girma, Berhanu Woldetensae, Gebrechristos Nuriye & Tebarek Lika. (2022) Importance performance analysis for evaluating city bus service quality in Addis Ababa, Ethiopia. Urban, Planning and Transport Research 10:1, pages 451-465.
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Navid Nadimi, Amin Khoshdel Sangdeh & Amir Mohammadian Amiri. (2021) Deciding about the effective factors on improving public transit popularity among women in developing countries. Transportation Letters 13:10, pages 707-715.
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Miquel Estrada, Josep Maria Salanova, Marcos Medina-Tapia & Francesc Robusté. (2021) Operational cost and user performance analysis of on-demand bus and taxi systems. Transportation Letters 13:3, pages 229-242.
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Chao-Chung Kang, Cheng-Min Feng, Bo-Ruei Liao & Haider A. Khan. (2020) Accounting for air pollution emissions and transport policy in the measurement of the efficiency and effectiveness of bus transits. Transportation Letters 12:5, pages 349-361.
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Chen Zhang, Xinyu Cao, Ajay Nagpure & Siddharth Agarwal. (2019) Exploring rider satisfaction with transit service in Indore, India: an application of the three-factor theory. Transportation Letters 11:8, pages 469-477.
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Hoang Quoc Tran, Sy Sua Tu, Minh Ngoc Ngo, Thi Thuy Kieu Huynh, Trung Anh Nguyen, Hai Binh Nguyen, Vu Yen Mai & Minh Hieu Nguyen. (2023) Analyzing the passengers’ satisfaction with the services in long-distance bus stations – The case of Mien Dong station in Ho Chi Minh City, Vietnam. IOP Conference Series: Materials Science and Engineering 1289:1, pages 012048.
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Yunhan Zheng, Hui Kong, Guillermo Petzhold, Mariana M. Barcelos, Christopher P. Zegras & Jinhua Zhao. (2022) Gender differences in the user satisfaction and service quality improvement priority of public transit bus system in Porto Alegre and Fortaleza, Brazil. Travel Behaviour and Society 28, pages 22-37.
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Francis L. Mayo, Renan S. Maglasang, Sara Moridpour & Evelyn B. Taboada. (2021) Exploring the changes in travel behavior in a developing country amidst the COVID-19 pandemic: Insights from Metro Cebu, Philippines. Transportation Research Interdisciplinary Perspectives 12, pages 100461.
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Yunhan Zheng, Hui Kong, Guillermo Petzhold, Mariana M. Barcelos, Christopher P. Zegras & Jinhua Zhao. (2021) User satisfaction and service quality improvement priority of bus rapid transit in Belo Horizonte, Brazil. Case Studies on Transport Policy 9:4, pages 1900-1911.
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Marek Bauer, Wiesław Dźwigoń & Matthias Richter. (2021) Personal safety of passengers during the first phase Covid-19 pandemic in the opinion of public transport drivers in Krakow. Archives of Transport 59:3, pages 41-55.
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Charles Atombo & Tina Dzigbordi Wemegah. (2021) Indicators for commuter’s satisfaction and usage of high occupancy public bus transport service in Ghana. Transportation Research Interdisciplinary Perspectives 11, pages 100458.
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Sajad Ebrahimi & Raj Bridgelall. (2021) A fuzzy Delphi analytic hierarchy model to rank factors influencing public transit mode choice: A case study. Research in Transportation Business & Management 39, pages 100496.
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Thembani Moyo, Alain Y. Kibangou & Walter Musakwa. (2021) Societal context-dependent multi-modal transportation network augmentation in Johannesburg, South Africa. PLOS ONE 16:4, pages e0249014.
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Roman Vavrek & Jiří Bečica. (2020) Capital City as a Factor of Multi-Criteria Decision Analysis—Application on Transport Companies in the Czech Republic. Mathematics 8:10, pages 1765.
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Yiming Bie, Yunhao Wang & Le Zhang. (2020) Impact of Carriage Crowding Level on Bus Dwell Time: Modelling and Analysis. Journal of Advanced Transportation 2020, pages 1-11.
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Jan Chocholac, Dana Sommerauerova, Jaroslava Hyrslova, Tomas Kucera, Roman Hruska & Stanislav Machalik. (2020) Service quality of the urban public transport companies and sustainable city logistics. Open Engineering 10:1, pages 86-97.
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Zehmed Karim & Jawab Fouad. (2019) Analyzing the quality of public bus transport service in Fez City (Morocco). Analyzing the quality of public bus transport service in Fez City (Morocco).
Mike Hynes, Olga Bolbocean, Michael McNally, Mike Conroy, Daniel Bednarczuk, Fiona Hyland, Emer Coyne & Cat Marie. (2018) “Howya gettin’ on?” Investigating Public Transport Satisfaction Levels in Galway, Ireland. Urban Science 2:4, pages 102.
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Zehmed Karim & Jawab Fouad. (2018) Measuring urban public transport performance on route level: A literature review. MATEC Web of Conferences 200, pages 00021.
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Rakibul Ahasan & Ahsanul Kabir. (2019) Performance Evaluation of Public Transportation System: Analyzing the Case of Dhaka, Bangladesh. SSRN Electronic Journal.
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