Citations (150)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (38)
Aikaterini Manthiou, Volker G. Kuppelwieser & Phil Klaus. (2023) Reevaluating tourism experience measurements: an alternative Bayesian approach. Current Issues in Tourism 26:18, pages 2948-2964.
Read now
Read now
Murat Aktan, Mahwish Anjam, Umer Zaman, Muddasar Ghani Khwaja & Umair Akram. (2023) Missing link in ‘new-normal’ for higher education: nexus between online experiential marketing, perceived-harm, social distancing concern and university brand evangelism in China. Journal of Marketing for Higher Education 0:0, pages 1-26.
Read now
Read now
Vasco Santos, Alvaro Dias, Paulo Ramos, Arlindo Madeira & Bruno Sousa. (2023) Mapping the wine visit experience for tourist excitement and cultural experience. Annals of Leisure Research 26:4, pages 567-583.
Read now
Read now
Nidhi Verma & Mandeep Kaur. (2023) Examining the Relationship Among Customer Experience, Bank Image, and Trust: A Multichannel Banking Perspective. Journal of Global Marketing 36:2, pages 141-164.
Read now
Read now
Somayyeh NasarAmini Jeloudarlou, Samad Aali, Mohamad Faryabi & Alireza Bafandeh Zendeh. (2022) The Effect of Servicescape on Customer Engagement: The Mediating Role of Customer Experience. Journal of Quality Assurance in Hospitality & Tourism 23:2, pages 318-344.
Read now
Read now
Kim Willems, Lieve Doucé & Ann Petermans. (2021) Can a retail environment be simulated by photographs?. Journal of Marketing Management 37:15-16, pages 1514-1549.
Read now
Read now
Ting (Tina) Li, Fang Liu & Geoffrey N. Soutar. (2021) Experiences and value perceptions of an ecotourism trip – an empirical study of outbound Chinese tourists. Tourism Recreation Research 46:3, pages 333-344.
Read now
Read now
Nicholas Burton & Troy Schlieman. (2021) User Response to Extended Reality Sponsorship Activations on Social Media: Exploring Impressions of GoPro’s Use of 360° Video in Marketing. Journal of Interactive Advertising 21:2, pages 93-107.
Read now
Read now
Xingtai Zhang, Zhigang Chen & Hongyan Jin. (2021) The effect of tourists’ autobiographical memory on revisit intention: does nostalgia promote revisiting?. Asia Pacific Journal of Tourism Research 26:2, pages 147-166.
Read now
Read now
Eileen Lee, Carl A Boger$suffix/text()$suffix/text() & Andy Heyes. (2021) Do passengers perceive flying first class as a luxury experience?. Research in Hospitality Management 11:1, pages 15-25.
Read now
Read now
Juhee Kang, David J. Kwun & Jeeyeon Jeannie Hahm. (2020) Turning Your Customers into Brand Evangelists: Evidence from Cruise Travelers. Journal of Quality Assurance in Hospitality & Tourism 21:6, pages 617-643.
Read now
Read now
Xi Li, Xinwei Su & YingChuan Wang. (2020) Experiential branded app engagement and brand loyalty: An empirical study in the context of a festival. Journal of Psychology in Africa 30:5, pages 417-426.
Read now
Read now
Raouf Ahmad Rather. (2020) Customer experience and engagement in tourism destinations: the experiential marketing perspective. Journal of Travel & Tourism Marketing 37:1, pages 15-32.
Read now
Read now
Xi Li, Xinwei Su, Xiaoping Hu & Limei Yao. (2019) App users’ emotional reactions and festival satisfaction: the mediating role of situational involvement. Journal of Travel & Tourism Marketing 36:9, pages 980-997.
Read now
Read now
Heesup Han, Hong Ngoc Nguyen, HakJun Song, Sanghyeop Lee & Bee-Lia Chua. (2019) Impact of functional/cognitive and emotional advertisements on image and repurchase intention. Journal of Hospitality Marketing & Management 28:4, pages 446-471.
Read now
Read now
Jiseon Ahn, Ki-Joon Back & Petra Barišić. (2019) The effect of dynamic integrated resort experience on Croatian customer behavior. Journal of Travel & Tourism Marketing 36:3, pages 358-370.
Read now
Read now
HakJun Song, MinCheol Kim & Yunseon Choe. (2019) Structural relationships among mega-event experiences, emotional responses, and satisfaction: focused on the 2014 Incheon Asian Games. Current Issues in Tourism 22:5, pages 575-581.
Read now
Read now
Dung Le, Noel Scott & Gui Lohmann. (2019) Applying experiential marketing in selling tourism dreams. Journal of Travel & Tourism Marketing 36:2, pages 220-235.
Read now
Read now
Vanasanan Virabhakul & Ching-Hsu Huang. (2018) Effects of Service Experience on Behavioral intentions: Serial Multiple Mediation Model. Journal of Hospitality Marketing & Management 27:8, pages 997-1016.
Read now
Read now
Antoneta Njeri Kariru, Oscar Ouma Kambona & Edwin Odhuno. (2017) Enhancing Competitiveness Through Guests’ Experiences: A Typology of Customer Experiences in Upscale Hotels. International Journal of Hospitality & Tourism Administration 18:4, pages 361-392.
Read now
Read now
Isabelle Brun, Lova Rajaobelina, Line Ricard & Bilitis Berthiaume. (2017) Impact of customer experience on loyalty: a multichannel examination. The Service Industries Journal 37:5-6, pages 317-340.
Read now
Read now
Young-joo Ahn, Sunghyup Sean Hyun & Insin Kim. (2017) Vivid-memory formation through experiential value in the context of the international industrial exhibition. Journal of Travel & Tourism Marketing 34:3, pages 291-311.
Read now
Read now
Tuba Yazıcı, Settar Koçak & Irmak Hürmeriç Altunsöz. (2017) Examining the effect of experiential marketing on behavioral intentions in a festival with a specific sport event. European Sport Management Quarterly 17:2, pages 171-192.
Read now
Read now
Juhee Kang, Aikaterini Manthiou, Norzuwana Sumarjan & Liang (Rebecca) Tang. (2017) An Investigation of Brand Experience on Brand Attachment, Knowledge, and Trust in the Lodging Industry. Journal of Hospitality Marketing & Management 26:1, pages 1-22.
Read now
Read now
Ta-Sheng Lo, Hsiao-Lan Wei, Hsi-Peng Lu & Hsien-Tang Ko. (2016) Integrating the Kano model with NSD and EMF to assess the innovative attributes of service quality – an empirical study of Taiwan's KTV service industry. Quality Technology & Quantitative Management 13:4, pages 416-438.
Read now
Read now
Yi-Ju Lee. (2016) The Relationships Amongst Emotional Experience, Cognition, and Behavioural Intention in Battlefield Tourism. Asia Pacific Journal of Tourism Research 21:6, pages 697-715.
Read now
Read now
Amalia Triantafillidou & Zinovia Petala. (2016) The Role Of Sea-Based Adventure Experiences In Tourists’ Satisfaction and Behavioral Intentions. Journal of Travel & Tourism Marketing 33:sup1, pages 67-87.
Read now
Read now
Shanshi Li, Noel Scott & Gabby Walters. (2015) Current and potential methods for measuring emotion in tourism experiences: a review. Current Issues in Tourism 18:9, pages 805-827.
Read now
Read now
Hoffer M. Lee & Stephen L.J. Smith. (2015) A Visitor Experience Scale: Historic Sites and Museums. Journal of China Tourism Research 11:3, pages 255-277.
Read now
Read now
Heekyung Sung & Woojin Lee. (2015) The Effect of Basic, Performance and Excitement Service Factors of a Convention Center on Attendees' Experiential Value and Satisfaction: A Case Study of the Phoenix Convention Center. Journal of Convention & Event Tourism 16:3, pages 175-199.
Read now
Read now
Shu-Hua Chang & Rungtai Lin. (2015) Building a Total Customer Experience Model: Applications for the Travel Experiences in Taiwan’s Creative Life Industry. Journal of Travel & Tourism Marketing 32:4, pages 438-453.
Read now
Read now
Hak Jun Song, Choong-Ki Lee, Jin Ah Park, Yoo Hee Hwang & Yvette Reisinger. (2015) The Influence of Tourist Experience on Perceived Value and Satisfaction with Temple Stays: The Experience Economy Theory. Journal of Travel & Tourism Marketing 32:4, pages 401-415.
Read now
Read now
Saeed Shobeiri, Ebrahim Mazaheri & Michel Laroche. (2014) Improving customer website involvement through experiential marketing. The Service Industries Journal 34:11, pages 885-900.
Read now
Read now
Amalia Triantafillidou & George Siomkos. (2014) Extraordinary Experience-Based Segmentation: The Case of Greek Summer Campers. Journal of Hospitality Marketing & Management 23:2, pages 122-156.
Read now
Read now
Jenny (Jiyeon) Lee. (2014) Visitors’ Emotional Responses to the Festival Environment. Journal of Travel & Tourism Marketing 31:1, pages 114-131.
Read now
Read now
Halil Nadiri & G. Nazan Gunay. (2013) An empirical study to diagnose the outcomes of customers’ experiences in trendy coffee shops. Journal of Business Economics and Management 14:1, pages 22-53.
Read now
Read now
Tsung Hung Lee & Yun Shin Chang. (2012) The influence of experiential marketing and activity involvement on the loyalty intentions of wine tourists in Taiwan. Leisure Studies 31:1, pages 103-121.
Read now
Read now
Jing
(Bill) Xu & Andrew Chan. (2010) Service Experience and Package Tours. Asia Pacific Journal of Tourism Research 15:2, pages 177-194.
Read now
Read now
Articles from other publishers (112)
Sahil Singh Jasrotia, Kalyani Mulchandani & Shalini Srivastava. (2023) Drivers of experiential loyalty intentions towards online travel agents: a comparative analysis on pre- and post-COVID travellers. Consumer Behavior in Tourism and Hospitality 18:4, pages 563-586.
Crossref
Crossref
Derya TOKSÖZ. (2023) Hatırlanabilir Turizm Deneyimi Çalışmaları Üzerine Bibliyometrik Bir İncelemeA Bibliometric Review on Memorable Tourism Experience Studies. İktisadi İdari ve Siyasal Araştırmalar Dergisi 8:22, pages 940-957.
Crossref
Crossref
Xuemei Yao, Wei Li, Wenhao Hu, Ling Zhang & Dingzhen Liu. (2023) Giant panda loan exhibitions in China underdeliver on educating visitors: insights and recommendations for improvements. Oryx, pages 1-11.
Crossref
Crossref
Ignacio Cepeda-Carrión, David Alarcon-Rubio, Carlos Correa-Rodriguez & Gabriel Cepeda-Carrion. (2023) Managing customer experience dimensions in B2B express delivery services for better customer satisfaction: a PLS-SEM illustration. International Journal of Physical Distribution & Logistics Management 53:7/8, pages 886-912.
Crossref
Crossref
Eulália Santos, Massimiliano Barattucci, Fernando Oliveira Tavares & Vasco Capela Tavares. (2023) The Senses as Experiences in Wine Tourism—A Comparative Statistical Analysis between Abruzzo and Douro. Heritage 6:8, pages 5672-5688.
Crossref
Crossref
Kevin Kam Fung So, Jing Li, Yueying He & Ceridwyn King. (2023) The Role of Customer Engagement in Sustaining Subjective Well-being After a Travel Experience: Findings From a Three-Wave Study. Journal of Travel Research.
Crossref
Crossref
Bilge Nur ÖZTÜRK & Feyza ÇAVUŞOĞLU. (2023) Deneyimsel Pazarlama Kapsamında Sanal Makyaj UygulamalarıVirtual Makeup Applications Within the Scope of Experiential Marketing. Alanya Akademik Bakış 7:2, pages 963-986.
Crossref
Crossref
Meliha Nur ÖZER & Muhammed İhsan ÇUBUKCU. (2023) DENEYİMSEL PAZARLAMANIN MÜŞTERİ TATMİNİ ve MÜŞTERİ SADAKATİNE ETKİSİ: ERZURUM’DA KIŞ TURİZMİNE YÖNELİK HİZMET VEREN OTELLERDE UYGULAMALI BİR ARAŞTIRMAThe Effect of Experıentıal Marketıng on Customer Satısfactıon And Customer Loyalty: An Applied Research in Hotels Providing Winter Tourism in Erzurum. EKEV Akademi Dergisi 0:93, pages 359-385.
Crossref
Crossref
Davut KODAŞ & Çağıl Hale ÖZEL. (2023) Antecedents of Gastronomy Destination Brand Equity: An Examination of Gastronomy Experience, Motivation, and Destination Satisfaction. Advances in Hospitality and Tourism Research (AHTR) 11:1, pages 45-71.
Crossref
Crossref
Nripendra Singh, Jongsik Yu, Antonio Ariza-Montes & Heesup Han. (2023) Exploring the impact of functional, symbolic, and experiential image on approach behaviors among state-park tourists from India, Korea, and the USA. Humanities and Social Sciences Communications 10:1.
Crossref
Crossref
Jao-Hong Cheng & Li-Wei Lin. (2022) The role of senses on purchase intention in social commerce. Aslib Journal of Information Management 75:1, pages 44-67.
Crossref
Crossref
Marelby Amado Mateus, Alfredo Guzmán Rincón & Yonni Angel Cuero Acosta. (2023) Student experience scale: Factor analysis in higher education institutions. Frontiers in Education 7.
Crossref
Crossref
Xinyi Liu, Xiao Fu, Yue Yuan, Zhiyong Li & Chattharika Suknuch. (2023) Understanding gay tourists’ involvement and loyalty towards Thailand: The perspective of motivation-opportunity-ability. Journal of Vacation Marketing, pages 135676672211473.
Crossref
Crossref
Ferhat ŞEKER & Kamil UNUR. (2022) The experience economy analysis of distinct destinations. Journal of Multidisciplinary Academic Tourism 7:2, pages 31-43.
Crossref
Crossref
Çağlar Samsa & Alpaslan Yüce. (2022) Understanding customers hospital experience and value co-creation behavior. The TQM Journal 34:6, pages 1860-1876.
Crossref
Crossref
Wenjie Xu, Hyejin Jung & Jangheon Han. (2022) The Influences of Experiential Marketing Factors on Brand Trust, Brand Attachment, and Behavioral Intention: Focused on Integrated Resort Tourists. Sustainability 14:20, pages 13000.
Crossref
Crossref
Jennifer Kim Lian Chan & Fiffy Hanisdah Saikim. (2021) Exploring the ecotourism service experience framework using the dimensions of motivation, expectation and ecotourism experience. Tourism and Hospitality Research 22:4, pages 425-443.
Crossref
Crossref
Shu-Hua Chang. (2022) Eliciting Brand Loyalty with Elements of Customer Experience: A Case Study on the Creative Life Industry. Sustainability 14:18, pages 11547.
Crossref
Crossref
Tsen-Yao Chang & Yu-Cheng Lin. (2022) The Effects of Atmosphere on Perceived Values and Customer Satisfaction toward the Theme Hotel: The Moderating Role of Green Practice Perception. Sustainability 14:15, pages 9153.
Crossref
Crossref
Wided Batat. (2022) The employee experience (EMX) framework for well-being: an agenda for the future. Employee Relations: The International Journal 44:5, pages 993-1013.
Crossref
Crossref
Shadma Shahid, Justin Paul, Faheem Gul Gilal & Shiveen Ansari. (2022) The role of sensory marketing and brand experience in building emotional attachment and brand loyalty in luxury retail stores. Psychology & Marketing 39:7, pages 1398-1412.
Crossref
Crossref
Talha Bayır. 2022. Handbook of Research on Interdisciplinary Reflections of Contemporary Experiential Marketing Practices. Handbook of Research on Interdisciplinary Reflections of Contemporary Experiential Marketing Practices
143
165
.
Gökhan Akel. 2022. Handbook of Research on Interdisciplinary Reflections of Contemporary Experiential Marketing Practices. Handbook of Research on Interdisciplinary Reflections of Contemporary Experiential Marketing Practices
1
24
.
Aileen H. Chen & Ryan Y. Wu. (2022) Mediating Effect of Brand Image and Satisfaction on Loyalty through Experiential Marketing: A Case Study of a Sugar Heritage Destination. Sustainability 14:12, pages 7122.
Crossref
Crossref
Bilal Ahmed, Shagufta Zada, Liang Zhang, Shehla Najib Sidiki, Nicolás Contreras-Barraza, Alejandro Vega-Muñoz & Guido Salazar-Sepúlveda. (2022) The Impact of Customer Experience and Customer Engagement on Behavioral Intentions: Does Competitive Choices Matters?. Frontiers in Psychology 13.
Crossref
Crossref
Aikaterini Manthiou & Phil Klaus. (2022) The interplaying factors of the robotic tourism experience: The customer journey's touchpoints, context, and qualities. Technological Forecasting and Social Change 177, pages 121552.
Crossref
Crossref
Gülizar AKKUŞ & Özge KORKMAZ. (2022) Termal Turizm Deneyiminin Memnuniyet ve Davranışsal Niyet Üzerindeki Etkisi: Reşadiye Örneği. Güncel Turizm Araştırmaları Dergisi 6:1, pages 53-72.
Crossref
Crossref
Raouf Ahmad Rather, Linda D. Hollebeek & S. Mostafa Rasoolimanesh. (2021) First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation: An Empirical Investigation. Journal of Travel Research 61:3, pages 549-564.
Crossref
Crossref
Elena Cruz-Ruiz, Elena Ruiz-Romero de la Cruz, Gorka Zamarreño-Aramendia & F. J. Cristòfol. (2022) Strategic Management of the Malaga Brand through Open Innovation: Tourists and Residents’ Perception. Journal of Open Innovation: Technology, Market, and Complexity 8:1, pages 28.
Crossref
Crossref
Gökhan Akel. 2022. Planning and Managing the Experience Economy in Tourism. Planning and Managing the Experience Economy in Tourism
22
43
.
Yunus Topsakal, Onur Icoz & Orhan Icoz. 2022. Handbook of Research on Digital Communications, Internet of Things, and the Future of Cultural Tourism. Handbook of Research on Digital Communications, Internet of Things, and the Future of Cultural Tourism
19
41
.
Virginie Gagné, Sandrine Prom Tep, Manon Arcand & Anik St-Onge. 2022. Marketing and Smart Technologies. Marketing and Smart Technologies
349
362
.
Helena Alves & Cátia Jesus. 2022. The Palgrave Handbook of Service Management. The Palgrave Handbook of Service Management
677
728
.
Lyn Batchelor & Russell Williams. 2022. Luxury Yachting. Luxury Yachting
31
53
.
Dung Le, Noel Scott & Ying Wang. (2021) Impact of prior knowledge and psychological distance on tourist imagination of a promoted tourism event. Journal of Hospitality and Tourism Management 49, pages 101-111.
Crossref
Crossref
Arpan Kumar Kar, Sunil Kumar & P. Vigneswara Ilavarasan. (2021) Modelling the Service Experience Encounters Using User-Generated Content: A Text Mining Approach. Global Journal of Flexible Systems Management 22:4, pages 267-288.
Crossref
Crossref
Eunhye Grace Kim, Deepak Chhabra & Dallen J. Timothy. (2021) Economics of Experiential Consumption In a Rural Heritage Destination. Tourism Review International 25:4, pages 339-351.
Crossref
Crossref
Ana-Maria Urdea & Cristinel Petrișor Constantin. (2021) Experts’ Perspective on the Development of Experiential Marketing Strategy: Implementation Steps, Benefits, and Challenges. Journal of Risk and Financial Management 14:10, pages 502.
Crossref
Crossref
Untung Rahardja, Tanaporn Hongsuchon, Taqwa Hariguna & Athapol Ruangkanjanases. (2021) Understanding Impact Sustainable Intention of S-Commerce Activities: The Role of Customer Experiences, Perceived Value, and Mediation of Relationship Quality. Sustainability 13:20, pages 11492.
Crossref
Crossref
Ren-Fang Chao, Yi Fu & Chia-Hsiang Liang. (2021) Influence of servicescape stimuli on word-of-mouth intentions: An integrated model to indigenous restaurants. International Journal of Hospitality Management 96, pages 102978.
Crossref
Crossref
Ebru ONURLUBAŞ & Remzi ALTUNIŞIK. (2021) DENEYİMSEL PAZARLAMANIN MÜŞTERİ MEMNUNİYETİ ÜZERİNE ETKİSİ: KAHVE DÜNYASI ÜZERİNE BİR UYGULAMATHE EFFECT OF EXPERIENTIAL MARKETING ON CUSTOMER SATISFACTION: AN APPLICATION ON KAHVE DÜNYASI. Trakya Üniversitesi Sosyal Bilimler Dergisi 23:1, pages 83-100.
Crossref
Crossref
Tzai-Chiao Lee & Michael Yao-Ping Peng. (2021) Green Experiential Marketing, Experiential Value, Relationship Quality, and Customer Loyalty in Environmental Leisure Farm. Frontiers in Environmental Science 9.
Crossref
Crossref
Silvia Cachero-Martínez & Rodolfo Vázquez-Casielles. (2021) Building consumer loyalty through e-shopping experiences: The mediating role of emotions. Journal of Retailing and Consumer Services 60, pages 102481.
Crossref
Crossref
Raouf Ahmad Rather & Linda D. Hollebeek. (2021) Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age. Journal of Retailing and Consumer Services 60, pages 102453.
Crossref
Crossref
Mariana Bueno de Andrade-Matos, Maria de Lourdes de Azevedo Barbosa & João Henrique Costa. (2021) Da crise cacaueira ao turismo experiencial chocolateiro. Revista Brasileira de Pesquisa em Turismo 15:2, pages 1969.
Crossref
Crossref
F.J. Cristófol, Elena Cruz-Ruiz & Gorka Zamarreño-Aramendia. (2021) Transmission of Place Branding Values through Experiential Events: Wine BC Case Study. Sustainability 13:6, pages 3002.
Crossref
Crossref
Ting (Tina) Li, Fang Liu & Geoffrey N. Soutar. (2021) Experiences, post-trip destination image, satisfaction and loyalty: A study in an ecotourism context. Journal of Destination Marketing & Management 19, pages 100547.
Crossref
Crossref
Vanja Bogicevic & Milos Bujisic. (2020) Comparison of Composites, Dichotomous, and Latent Factor Measurement Operationalizations in Hospitality Research on Moderating Effects. Cornell Hospitality Quarterly 62:1, pages 121-138.
Crossref
Crossref
Jennifer Brannon Barhorst, Graeme McLean, Esta Shah & Rhonda Mack. (2021) Blending the real world and the virtual world: Exploring the role of flow in augmented reality experiences. Journal of Business Research 122, pages 423-436.
Crossref
Crossref
Ana Pinto de Lima, Jorge Pacheco & Pedro Silva. 2021. Advances in Tourism, Technology and Systems. Advances in Tourism, Technology and Systems
266
279
.
Wen-Jung Chang. (2020) Experiential marketing, brand image and brand loyalty: a case study of Starbucks. British Food Journal 123:1, pages 209-223.
Crossref
Crossref
Wei-Hsi Hung & Yao-Tang Hsu. (2020) Service Quality and Service Gap of Autonomous Driving Group Rapid Transit System. Sustainability 12:22, pages 9412.
Crossref
Crossref
Fernando Tavares, Eulália Santos, Ana Diogo & Vanessa Ratten. (2020) An analysis of the experiences based on experimental marketing: pandemic COVID-19 quarantine. World Journal of Entrepreneurship, Management and Sustainable Development 16:4, pages 327-340.
Crossref
Crossref
Rania B. Mostafa & Tamara Kasamani. (2020) Brand experience and brand loyalty: is it a matter of emotions?. Asia Pacific Journal of Marketing and Logistics 33:4, pages 1033-1051.
Crossref
Crossref
M.Rosario González-Rodríguez, M.Carmen Díaz-Fernández & Carmen Pacheco Gómez. (2020) Facial-expression recognition: An emergent approach to the measurement of tourist satisfaction through emotions. Telematics and Informatics 51, pages 101404.
Crossref
Crossref
Giada Mainolfi & Vittoria Marino. (2020) Destination beliefs, event satisfaction and post-visit product receptivity in event marketing. Results from a tourism experience. Journal of Business Research 116, pages 699-710.
Crossref
Crossref
Maksim Godovykh & Asli D.A. Tasci. (2020) Customer experience in tourism: A review of definitions, components, and measurements. Tourism Management Perspectives 35, pages 100694.
Crossref
Crossref
Pramod Sharma & Jogendra Kumar Nayak. (2020) RETRACTED: The role of destination image as a mediator between tourists’ emotional experiences and behavioral intentions: A study of wellness tourism. Journal of Destination Marketing & Management 16, pages 100342.
Crossref
Crossref
Hongxia Lin, Dogan Gursoy & Meng Zhang. (2020) Impact of customer-to-customer interactions on overall service experience: A social servicescape perspective. International Journal of Hospitality Management 87, pages 102376.
Crossref
Crossref
Isabelle Brun, Lova Rajaobelina, Line Ricard & Thomas Amiot. (2020) Examining the influence of the social dimension of customer experience on trust towards travel agencies: The role of experiential predisposition in a multichannel context. Tourism Management Perspectives 34, pages 100668.
Crossref
Crossref
Nelson de Matos, Julio Mendes & Manuela Guerreiro. 2020. Handbook of Research on Resident and Tourist Perspectives on Travel Destinations. Handbook of Research on Resident and Tourist Perspectives on Travel Destinations
192
207
.
Ana Pinto de Lima, Jorge Pacheco & Pedro Silva. 2020. Advances in Tourism, Technology and Smart Systems. Advances in Tourism, Technology and Smart Systems
447
458
.
Pernille Rydén, Efthymia Kottika, Muhammad Hossain, Vatroslav Skare & Alastair M. Morrison. (2019) Threat or treat for tourism organizations? The Copenhagen Zoo social media storm. International Journal of Tourism Research 22:1, pages 108-119.
Crossref
Crossref
Vasco Ribeiro Santos, Paulo Ramos, Nuno Almeida & Enrique Santos-Pavón. (2019) Wine and wine tourism experience: a theoretical and conceptual review. Worldwide Hospitality and Tourism Themes 11:6, pages 718-730.
Crossref
Crossref
Miguel Trigo-De la Cuadra, Natalia Vila-Lopez & Asunción Hernandez-Fernández. (2019) Could gamification improve visitors’ engagement?. International Journal of Tourism Cities 6:2, pages 317-334.
Crossref
Crossref
Yen-Cheng Chen, Pei-Ling Tsui, Hsin-I Chen, Hui-Ling Tseng & Ching-Sung Lee. (2019) A dining table without food: the floral experience at ethnic fine dining restaurants. British Food Journal 122:6, pages 1819-1832.
Crossref
Crossref
Gülizar AKKUŞ. (2019) DESTİNASYON BİLEŞENLERİ İLE DUYGUSAL DENEYİMLER ARASINDAKİ İLİŞKİ VE DEĞİŞKENLERİN DAVRANIŞSAL NİYET ÜZERİNDEKİ ETKİSİ. Elektronik Sosyal Bilimler Dergisi 18:71, pages 1261-1277.
Crossref
Crossref
Bo Youn Lee & So Young Park. (2019) The role of customer delight and customer equity for loyalty in upscale hotels. Journal of Hospitality and Tourism Management 39, pages 175-184.
Crossref
Crossref
Shih-Chih Chen & Chieh-Peng Lin. (2019) Understanding the effect of social media marketing activities: The mediation of social identification, perceived value, and satisfaction. Technological Forecasting and Social Change 140, pages 22-32.
Crossref
Crossref
Rupa Rathee & Pallavi Rajain. 2019. Breaking Down Language and Cultural Barriers Through Contemporary Global Marketing Strategies. Breaking Down Language and Cultural Barriers Through Contemporary Global Marketing Strategies
113
127
.
Taqwa Hariguna, Untung Rahardja, Qurotul Aini & Nurfaizah. (2019) Effect of Social Media Activities to Determinants Public Participate Intention of E-Government. Procedia Computer Science 161, pages 233-241.
Crossref
Crossref
Lova Rajaobelina, Isabelle Brun, Sandrine Prom Tep & Manon Arcand. (2018) Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment. Journal of Financial Services Marketing 23:3-4, pages 141-152.
Crossref
Crossref
Silvia Cachero-Martínez & Rodolfo Vázquez-Casielles. (2018) Developing the Marketing Experience to Increase Shopping Time: The Moderating Effect of Visit Frequency. Administrative Sciences 8:4, pages 77.
Crossref
Crossref
Martina G. Gallarza & Nerea de Diego Velasco. 2018. Tourism Planning and Destination Marketing. Tourism Planning and Destination Marketing
25
47
.
Hsi-Tien Chen & Yun-Tsan Lin. (2017) A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains. Service Business 12:3, pages 551-573.
Crossref
Crossref
Wanrudee Tangsupwattana & Xiaobing Liu. (2018) Effect of emotional experience on symbolic consumption in Generation Y consumers. Marketing Intelligence & Planning 36:5, pages 514-527.
Crossref
Crossref
. 2018. Marketing Management in Turkey. Marketing Management in Turkey
455
464
.
Ezgi Merdin-Uygur. 2018. Marketing Management in Turkey. Marketing Management in Turkey
223
244
.
Neil Y. Yen, Chia-Chen Chen & Jia-Jiun Hu. (2018) Investigating the customer’s intention in the “Clicks-and-Mortar” business model. Journal of Ambient Intelligence and Humanized Computing.
Crossref
Crossref
Pedro Liberato, Elisa Alen & Dalia Liberato. (2018) Smart tourism destination triggers consumer experience: the case of Porto. European Journal of Management and Business Economics 27:1, pages 6-25.
Crossref
Crossref
Pantea Foroudi, Suraksha Gupta, Uthayasankar Sivarajah & Amanda Broderick. (2018) Investigating the effects of smart technology on customer dynamics and customer experience. Computers in Human Behavior 80, pages 271-282.
Crossref
Crossref
Lova Rajaobelina. (2017) The Impact of Customer Experience on Relationship Quality with Travel Agencies in a Multichannel Environment. Journal of Travel Research 57:2, pages 206-217.
Crossref
Crossref
Božidar Jaković, Dejan Tubić & Rikard Bakan. (2018) Touristic events as generators of visitations increase and tourism sustainability of nature parks in continental Croatia?. Turizam 22:2, pages 19-31.
Crossref
Crossref
Amalia Triantafillidou, George Siomkos & Eirini Papafilippaki. (2017) The effects of retail store characteristics on in-store leisure shopping experience. International Journal of Retail & Distribution Management 45:10, pages 1034-1060.
Crossref
Crossref
P. Buonincontri, A. Morvillo, F. Okumus & M. van Niekerk. (2017) Managing the experience co-creation process in tourism destinations: Empirical findings from Naples. Tourism Management 62, pages 264-277.
Crossref
Crossref
Božidar Jaković, Rikard Bakan & Dejan Tubić. COMPETITIVENESS OF LOCAL DESTINATIONS BASED ON TRADITIONAL EVENTS. COMPETITIVENESS OF LOCAL DESTINATIONS BASED ON TRADITIONAL EVENTS.
Geetika Varshneya & Gopal Das. (2017) Experiential value: Multi-item scale development and validation. Journal of Retailing and Consumer Services 34, pages 48-57.
Crossref
Crossref
Serena Volo. 2017. Design Science in Tourism. Design Science in Tourism
31
40
.
Johye Hwang & Soobin Seo. (2016) A critical review of research on customer experience management. International Journal of Contemporary Hospitality Management 28:10, pages 2218-2246.
Crossref
Crossref
Daniele Demarco. (2016) Sustainable Urban Development Perspectives in the Era of Tourism Experience. Procedia - Social and Behavioral Sciences 223, pages 335-341.
Crossref
Crossref
Aikaterini Manthiou, Juhee Kang, Norzuwana Sumarjan & Liang Rebecca Tang. (2016) The Incorporation of Consumer Experience into the Branding Process: An Investigation of Name-Brand Hotels. International Journal of Tourism Research 18:2, pages 105-115.
Crossref
Crossref
Saeed Shobeiri, Lova Rajaobelina, Fabien Durif & Caroline Boivin. (2016) Experiential Motivations of Socially Responsible Consumption. International Journal of Market Research 58:1, pages 119-139.
Crossref
Crossref
Ghazali Musa, Izzah Mohammad, Thinaranjeney Thirumoorthi, Sedigheh Moghavvemi & Azilah Kasim. (2015) Exploring visitors’ experience using strategic experiential modules (SEMs): the case of Zoo Negara, Kuala Lumpur. International Journal of Tourism Cities 1:3, pages 234-253.
Crossref
Crossref
Ji-Hyeon Park & Jin-Woo Park. (2015) The effects of experience in the A380 duty free showcase on customer behaviors. Journal of Air Transport Management 47, pages 135-141.
Crossref
Crossref
Shih-Chih Chen & Chieh-Peng Lin. (2015) The impact of customer experience and perceived value on sustainable social relationship in blogs: An empirical study. Technological Forecasting and Social Change 96, pages 40-50.
Crossref
Crossref
Hak-Jun Song, Young-joo Ahn & Choong-Ki Lee. (2015) Structural Relationships among Strategic Experiential Modules, Emotion and Satisfaction at the Expo 2012 Yeosu Korea. International Journal of Tourism Research 17:3, pages 239-248.
Crossref
Crossref
Giuseppe Tardivo, Angela Scilla & Milena Viassone. 2015. Hospitality, Travel, and Tourism. Hospitality, Travel, and Tourism
1356
1374
.
Amalia Triantafillidou & George Siomkos. (2014) Consumption experience outcomes: satisfaction, nostalgia intensity, word-of-mouth communication and behavioural intentions. Journal of Consumer Marketing 31:6/7, pages 526-540.
Crossref
Crossref
Giulio Maggiore & Piera Buonincontri. (2014) The "Place Experience" as a Key for Local Development: A Theoretical Framework. Advanced Engineering Forum 11, pages 109-114.
Crossref
Crossref
Cheng-Wei Chung. (2014) Study on Relationship between Visitor Value, Degree of Satisfaction and Loyalty in Musical Festival Activity. Journal of Service Science and Management 07:06, pages 390-395.
Crossref
Crossref
Giuseppe Tardivo, Angela Scilla & Milena Viassone. 2014. Handbook of Research on Management of Cultural Products. Handbook of Research on Management of Cultural Products
348
366
.
Jenny (Jiyeon) Lee & Gerard T. Kyle. (2013) The Measurement of Emotions Elicited Within Festival Contexts: A Psychometric Test of a Festival Consumption Emotions (FCE) Scale. Tourism Analysis 18:6, pages 635-649.
Crossref
Crossref
Dohee Kim & Richard R. Perdue. (2013) The effects of cognitive, affective, and sensory attributes on hotel choice. International Journal of Hospitality Management 35, pages 246-257.
Crossref
Crossref
Nigel Jackson. (2013) General election marketing—selling a can of beans, building a favours bank or managing an event?. Journal of Public Affairs 13:3, pages 251-259.
Crossref
Crossref
Guan‐Lin Chen, Shu‐Chen Yang & Shung‐Ming Tang. (2013) Sense of virtual community and knowledge contribution in a P3 virtual community. Internet Research 23:1, pages 4-26.
Crossref
Crossref
Saeed Shobeiri, Michel Laroche & Ebrahim Mazaheri. (2013) Shaping e-retailer’s website personality: The importance of experiential marketing. Journal of Retailing and Consumer Services 20:1, pages 102-110.
Crossref
Crossref
Jenny (Jiyeon) Lee & Gerard T. Kyle. (2011) Recollection Consistency of Festival Consumption Emotions. Journal of Travel Research 51:2, pages 178-190.
Crossref
Crossref
Hueiju Yu & Hsien‐Tang Ko. (2012) Integrating Kano model with strategic experiential modules in developing ICT‐enabled services. Management Decision 50:1, pages 7-20.
Crossref
Crossref
Haiyan Song, Robert van der Veen, Gang Li & Jason L. Chen. (2012) The Hong Kong tourist satisfaction index. Annals of Tourism Research 39:1, pages 459-479.
Crossref
Crossref
이지현. (2011) he influence of perceived usefulness and perceived ease of use of experience store on satisfaction and loyalty. Journal of Distribution Science 9:3, pages 5-14.
Crossref
Crossref
Dong Hyun Ha. (2011) The Effects of Tourist Destination? Experiential Marketing on Experiential Quality. Journal of the Association of Korean Photo-Geographers 21:2, pages 1-15.
Crossref
Crossref
Simon Hudson & J. R. Brent Ritchie. (2009) Branding a memorable destination experience. The case of ‘Brand Canada’. International Journal of Tourism Research 11:2, pages 217-228.
Crossref
Crossref