Lean Engineering in higher education: a case study at the University of the Witwatersrand, Johannesburg

References

• Ambekar, S. 2016. “Exploring the Application of Lean Principles to Management Education in India.” EXCEL International Journal of Multidisciplinary Management Studies 6 (6): 1–13.
   Google Scholar
• Asnan, R., N. Nordin, and S. N. Othman. 2015. “Managing Change on Lean Implementation Inservice Sector.” Procedia-Social and Behavioral Sciences 211: 313–319.
   Google Scholar
• Balzer, W. K. 2010. Lean Higher Education: Increasing the Value and Performance of University Processes. New York: Routledge/Productivity Press. ISBN 9781351216944.
   Google Scholar
• Barroso, I. P., S. M. Santos, and M. A. Carravilla. 2010. “Beyond Classroom Boundaries: How Higher Education Institutions Apply Lean.” In 1st Brazilian Symposium on services science, pp. 17-19.
   Google Scholar
• Bicheno, J., and M. Holweg. 2016. The Lean Toolbox: A Handbook for Lean Transformation. Buckingham: Picsie Books.
   Google Scholar
• Bilsel, R. U., and D. K. Lin. 2012. “Ishikawa Cause and Effect Diagrams using Capture Recapture Techniques.” Quality Technology & Quantitative Management 9 (2): 137–152.
   Web of Science ®Google Scholar
• Bonaccorsi, A., G. Carmignani, and F. Zammori. 2011. “Service Value Stream Management (SVSM): Developing Lean Thinking in the Service Industry.” Journal of Service Science and Management 4 (04): 428.
   Google Scholar
• Comm, C. L., and D. F. Mathaisel. 2005. “A Case Study in Applying Lean Sustainability Concepts to Universities.” International Journal of Sustainability in Higher Education 6 (2): 134–146. doi:10.1108/14676370510589855.
   Google Scholar
• Cudney, E. A. 2018. Using Hoshin Kanri to Improve the Value Stream. Boca Raton: Productivity Press.
   Google Scholar
• De Mast, J., and J. Lokkerbol. 2012. “An Analysis of the Six Sigma DMAIC Method from the Perspective of Problem Solving.” International Journal of Production Economics 139 (2): 604–614.
   Web of Science ®Google Scholar
• Dickeson, R. C. 2010. Proiritizing Academic Programs and Services: Reallocating Resources to Achieve Strategic Balance. San Francisco: John Wiley & Sons.
   Google Scholar
• Ganguly, K. 2012. “Improvement Process for Rolling Mill Through the DMAIC six Sigma Approach.” International Journal for Quality Research 6 (3): 221–231.
   Google Scholar
• George, M. L. 2003. “How to use lean speed and Six Sigma quality to improve services and transactions.” Accessed 26 August 2021, https://www.academia.edu/12523016/Lean_Six_Sigma_for_Service_How_to_Use_Lean_Speed_and_Six_Sigma_Quality_to_Improve_Services_and_Transactions.
   Google Scholar
• Gould, P. 2018. “Quality is King. Using ‘Six Honest Serving Men’ as a problem analysis tool.” Accessed 28 May 2019, https://qualityisking.co.uk/2018/03/using-six-honest-serving-men-as-a-problem- analysis-tool/.
   Google Scholar
• Gupta, P. 2006. “Beyond PDCA – A new Process Management Model.” Quality Progress 39 (7): 45.
   Google Scholar
• Hines, P., and S. Lethbridge. 2008. “New Development: Creating a Lean University.” Public Money and Management 28 (1): 53–56.
   Web of Science ®Google Scholar
• Houston, D. 2008. “Rethinking Quality and Improvement in Higher Education.” Quality Assurance in Education 16 (1): 61–79. doi:10.1108/09684880810848413.
   Google Scholar
• Ilie, G., and C. N. Ciocoiu. 2010. “Application of Fishbone Diagram to Determine the Risk of an Event with Multiple Causes.” Management Research and Practice 2 (1): 1–20.
   Google Scholar
• Johnson, C. N. 2002. “The Benefits of PDCA.” Quality Progress 35 (5): 120.
   Google Scholar
• Kang, P., and L. Manyonge. 2014. “Exploration of Lean Principles in Higher Educational Institutes–Based on Degree of Implementation and Indigence.” International Journal of Scientific & Engineering Research 5 (2): 831–838.
   Google Scholar
• Klein, L. L., M. S. Tonetto, L. V. Avila, and R. Moreira. 2021. “Management of Lean Waste in a Public Higher Education Institution.” Journal of Cleaner Production 286, doi:10.1016/j.jclepro.2020.125386.
   Web of Science ®Google Scholar
• Leite, H. D. R., and G. E. Vieira. 2015. “Lean Philosophy and its Applications in the Service Industry: A Review of the Current Knowledge.” Production 25 (3): 529–541. doi:10.1590/0103-6513.079012.
   Google Scholar
• Lian, Y. H., and H. Van Landeghem. 2002. “An application of simulation and value stream mapping in lean manufacturing.” In Proceedings 14th European Simulation Symposium, 1–8.
   Google Scholar
• McDonald, P. 2010. “Teaching the Concept of Management: Perspectives from ‘six Honest Serving Men’.” Journal of Management & Organization 16 (5): 626–640. doi:10.5172/jmo.2010.16.5.626.
   Web of Science ®Google Scholar
• Moen, R., and C. Norman. 2009. “Evolution of the PDCA Cycle.” Proceedings of the 7th ANQ Congress, Tokyo.
   Google Scholar
• Radnor, Z., P. Walley, A. Stephens, and G. Bucci. 2006. “Evaluation of the Lean Approach to Business Management and its use in the Public Sector.” Scottish Executive Social Research 20: 1–6.
   Google Scholar
• Schroeder, R. G., K. Linderman, C. Liedtke, and A. S. Choo. 2009. “Six Sigma: Definition and Underlying Theory.” Quality Control and Applied Statistics 54 (5): 441–445.
   Google Scholar
• Snee, R. D. 2007. “Use DMAIC to Make Improvement Part of ‘The Way we Work’.” Quality Progress 40 (9): 52–54.
   Google Scholar
• Sokovic, M., D. Pavletic, and K. K. Pipan. 2010. “Quality Improvement Methodologies – PDCA Cycle, RADAR Matrix, DMAIC and DFSS.” Journal of Achievements in Materials and Manufacturing Engineering 43 (1): 476–483.
   Google Scholar
• Tyagi, S., X. Cai, K. Yang, and T. Chambers. 2015. “Lean Tools and Methods to Support Efficient Knowledge Creation.” International Journal of Information Management 35 (2): 204–214. doi:10.1016/j.ijinfomgt.2014.12.007.
   Web of Science ®Google Scholar
• Womack, J. P., D. T. Jones, and D. Roos. 2007. The Machine That Changed the World. New York: Free Press.
   Google Scholar