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Total Quality Management & Business Excellence
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Volume 29, Issue 11-12

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 29, Issue 11-12 (2018)

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Total Quality Management & Business Excellence, Volume 29, Issue 11-12 (2018)

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Articles

Article

Assessment and improvement of organisational social impact through the EFQM Excellence Model

Arturo Calvo-Mora, Marta Domínguez-CC & Fernando Criado

Pages: 1259-1278

Published online: 02 Feb 2017

AbstractforAssessment and improvement of organisational social impact through the EFQM Excellence Model | Full Text | References | PDF (419.4 KB)

1315 Views
20 CrossRef citations
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Article

ISO 9001 certification and failure risk: any relationship?

Fiorenzo Franceschini, Maurizio Galetto & Luca Mastrogiacomo

Pages: 1279-1293

Published online: 08 Nov 2016

AbstractforISO 9001 certification and failure risk: any relationship? | Full Text | References | PDF (533.4 KB)

802 Views
10 CrossRef citations
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Article

Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare

Songul Cinaroglu & Onur Baser

Pages: 1294-1311

Published online: 27 Dec 2016

AbstractforUnderstanding the relationship between effectiveness and outcome indicators to improve quality in healthcare | Full Text | References | PDF (595.1 KB)

1828 Views
12 CrossRef citations
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Article

Exploring the impact of higher management’s leadership styles on Lean management

Marcel F. van Assen

Pages: 1312-1341

Published online: 10 Nov 2016

AbstractforExploring the impact of higher management’s leadership styles on Lean management | Full Text | References | PDF (352.9 KB)

13063 Views
30 CrossRef citations
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Open Access

Article

A model for evaluation of customer satisfaction with banking service quality in an uncertain environment

Danijela Tadic, Aleksandar Aleksic, Predrag Mimovic, Hrvoje Puskaric & Mirjana Misita

Pages: 1342-1361

Published online: 21 Nov 2016

AbstractforA model for evaluation of customer satisfaction with banking service quality in an uncertain environment | Full Text | References | PDF (551.7 KB)

492 Views
11 CrossRef citations
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Article

The innovation strategies for managing a specific paradox: exploration/exploitation

Jesús Álvarez Santos, José-Á. Miguel-Dávila & Mariano Nieto Antolín

Pages: 1362-1380

Published online: 01 Dec 2016

AbstractforThe innovation strategies for managing a specific paradox: exploration/exploitation | Full Text | References | PDF (241.4 KB)

651 Views
10 CrossRef citations
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Review

External technology sourcing through alliances and acquisitions: a technology interdependence perspective

Liang-Hung Lin & Yu-Ling Ho

Pages: 1381-1401

Published online: 14 Feb 2017

AbstractforExternal technology sourcing through alliances and acquisitions: a technology interdependence perspective | Full Text | References | PDF (294.5 KB)

260 Views
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Review

Measuring the impact of soft and hard quality practices on service innovation and organisational performance

Bilal Ahmad Khan & Hummayoun Naeem

Pages: 1402-1426

Published online: 05 Dec 2016

AbstractforMeasuring the impact of soft and hard quality practices on service innovation and organisational performance | Full Text | References | PDF (382.7 KB)

1191 Views
30 CrossRef citations
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Article

The impact of management leadership on quality performance throughout a supply chain: an empirical study

Seyhan Teoman & Füsun Ulengin

Pages: 1427-1451

Published online: 09 Jan 2017

AbstractforThe impact of management leadership on quality performance throughout a supply chain: an empirical study | Full Text | References | PDF (594.6 KB)

2398 Views
24 CrossRef citations
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Article

Making sense of quality philosophies

Maria Fredriksson & Raine Isaksson

Pages: 1452-1465

Published online: 27 Dec 2016

AbstractforMaking sense of quality philosophies | Full Text | References | PDF (477.9 KB)

937 Views
12 CrossRef citations
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Article

Exploring customers’ perceptions about Quality Management Systems: an empirical study in Italy

Federica Murmura & Laura Bravi

Pages: 1466-1481

Published online: 14 Dec 2016

AbstractforExploring customers’ perceptions about Quality Management Systems: an empirical study in Italy | Full Text | References | PDF (566 KB)

610 Views
11 CrossRef citations
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Article

Self-efficacy and innovation effectiveness in the online game industry

Chia-Ying Li

Pages: 1482-1502

Published online: 14 Dec 2016

AbstractforSelf-efficacy and innovation effectiveness in the online game industry | Full Text | References | PDF (358.3 KB)

489 Views
2 CrossRef citations
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Total Quality Management & Business Excellence (Vol.29, Iss.11-12, 2018)

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