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Quality Technology & Quantitative Management
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Volume 7, Issue 2

Quality Technology & Quantitative Management

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Quality Technology & Quantitative Management, Volume 7, Issue 2 (2010)

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Quality Technology & Quantitative Management, Volume 7, Issue 2 (2010)

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Original Articles

Article

Identifying the Component Structure of Satisfaction Scales by Nonlinear Principal Components Analysis

Marica Manisera, Anita J. van der Kooij & Elise Dusseldorp

Pages: 97-115

Published online: 09 Feb 2016

AbstractforIdentifying the Component Structure of Satisfaction Scales by Nonlinear Principal Components Analysis | References | PDF (358.6 KB)

166 Views
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Article

Nonlinear Principal Component Analysis as a Tool for the Evaluation of Customer Satisfaction

P. A. Ferrari & G. Manzi

Pages: 117-132

Published online: 09 Feb 2016

AbstractforNonlinear Principal Component Analysis as a Tool for the Evaluation of Customer Satisfaction | References | PDF (421.2 KB)

37 Views
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Article

Enhancing the Value of Survey Data on Customer Satisfaction in the Framework of a Customer Loyality Programme: Case of a Slovenian Retailer

Irena Ograjensek & Vesna Žabkar

Pages: 133-147

Published online: 09 Feb 2016

AbstractforEnhancing the Value of Survey Data on Customer Satisfaction in the Framework of a Customer Loyality Programme: Case of a Slovenian Retailer | References | PDF (162 KB)

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Article

A New Statistical Model for the Analysis of Customer Satisfaction

Maria Iannario & Domenico Piccolo

Pages: 149-168

Published online: 09 Feb 2016

AbstractforA New Statistical Model for the Analysis of Customer Satisfaction | References | PDF (403.3 KB)

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Article

Sensitivity Analysis and Robust Approach in Multidimensional Scaling: An Evaluation of Customer Satisfaction

Nadia Solaro

Pages: 169-184

Published online: 09 Feb 2016

AbstractforSensitivity Analysis and Robust Approach in Multidimensional Scaling: An Evaluation of Customer Satisfaction | References | PDF (669.5 KB)

24 Views
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Article

Comparing with Relative Accuracy Two Independent Ordinal Samples

Justin R. Chimka & Harvey Wolfe

Pages: 185-198

Published online: 09 Feb 2016

AbstractforComparing with Relative Accuracy Two Independent Ordinal Samples | References | PDF (146.7 KB)

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