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Editorial Essay

From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation?

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (87)

Peter Matthews, Alex Parsons, Elvis Nyanzu & Alasdair Rae. (2023) Dog fouling and potholes: understanding the role of coproducing ‘citizen sensors’ in local governance. Local Government Studies 49:5, pages 908-931.
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Jim Broch Skarli. (2023) Responsibilization and value conflicts in healthcare co-creation: a public service logic perspective. Public Management Review 25:7, pages 1238-1259.
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Jakob Trischler, Maria Røhnebæk, Bo Edvardsson & Bård Tronvoll. (2023) Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context. Public Management Review 0:0, pages 1-29.
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Hege Hofstad, Eva Sørensen, Jacob Torfing & Trond Vedeld. (2023) Leading co-creation for the green shift. Public Money & Management 43:4, pages 357-366.
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Asbjørn Røiseland. (2023) For all seasons? Exploring the policy-context for co-creation. Public Money & Management 0:0, pages 1-9.
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Chris Fox, Hilary Olson, Harry Armitage, Susan Baines & Gary Painter. (2023) Can a focus on co-created, strengths-based services facilitate early-stage innovation within social impact bonds?. International Public Management Journal 26:3, pages 396-412.
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Daniel Gyllenhammar, Erik Eriksson & Märit Löfgren. (2023) Value creation and destruction involving multiple public service organizations: a focus on frontline employees. Public Management Review 0:0, pages 1-22.
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Noé K. Kouassi, Heidi Jane M. Smith & Rocío Huerta Cuervo. (2023) Insights on co-creation in Mexico: challenges to its application of public-private partnerships. International Review of Public Administration 28:2, pages 242-254.
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Tony Kinder & Jari Stenvall. (2023) A critique of public service logic. Public Management Review 0:0, pages 1-23.
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Seidali Kurtmollaiev, Per Egil Pedersen & Trygve Lie. (2023) A bird in the hand: empirically grounded archetypes of collaborative innovation in the public sector. Public Management Review 0:0, pages 1-33.
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Charles Conteh & Brittany Harding. (2023) Boundary-spanning in public value co-creation through the lens of multilevel governance. Public Management Review 25:1, pages 104-128.
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Pernilla Danielsson & Ulrika Westrup. (2022) User-orientation in public service organizations: making use of value as a thick concept. Public Management Review 0:0, pages 1-20.
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Matteo Bassoli & Francesca Campomori. (2022) A policy-oriented approach to co-production. The case of homestay accommodation for refugees and asylum seekers. Public Management Review 0:0, pages 1-23.
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Maria Taivalsaari Røhnebæk, Valérie François, Norbert Kiss, Alberto Peralta, Luis Rubalcaba, Kirsty Strokosch & Edwina Yida Zhu. (2022) Public service logic and the creation of value propositions through framing. Public Management Review 0:0, pages 1-22.
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Jane Gibbon & Natalie Rutter. (2022) Social enterprise in prisons: enabling innovation and co-creation. Public Money & Management 42:5, pages 323-331.
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Wendy Hardyman, Steve Garner, James J. Lewis, Robert Callaghan, Emyr Williams, Angharad Dalton & Alice Turner. (2022) Enhancing public service innovation through value co-creation: Capacity building and the ‘innovative imagination’. Public Money & Management 42:5, pages 332-340.
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Kadri Kangro & Katri-Liis Lepik. (2022) Co-creating public services in social hackathons: adapting the original hackathon concept. Public Money & Management 42:5, pages 341-348.
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Jack Rendall, Maeve Curtin, Michael J. Roy & Simon Teasdale. (2022) Relationships between community-led mutual aid groups and the state during the COVID-19 pandemic: complementary, supplementary, or adversarial?. Public Management Review 0:0, pages 1-21.
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Matthias Döring. (2022) ‘Explain, but make no excuses’: service recovery after public service failures. Public Management Review 24:5, pages 799-817.
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Ian R. Hodgkinson. (2022) Service outsourcing, pricing, and the engagement of citizen groups. Local Government Studies 48:3, pages 514-533.
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Florence Karaba, Jens K. Roehrich, Steve Conway & Jack Turner. (2022) Information sharing in public-private relationships: the role of boundary objects in contracts. Public Management Review 0:0, pages 1-25.
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David Vaandrager & Peter Marks. (2022) Disclosing Public Values: Citizens’ Perspectives Based on Group Model Building. Public Performance & Management Review 45:2, pages 282-307.
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Erik Eriksson. (2022) Coproduction and inclusion: A public administrator perspective. International Public Management Journal 25:2, pages 217-240.
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Maryanne Scutella, Carolin Plewa & Carmen Reaiche. (2022) Virtual agents in the public service: examining citizens’ value-in-use. Public Management Review 0:0, pages 1-16.
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Luis Rubalcaba & Alberto Peralta. (2022) Value processes and lifecycles in networks for public service innovation. Public Management Review 0:0, pages 1-20.
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Jeffrey D. Straussman. (2022) Co-production at the front line: a user reflection on theory and practice. Public Management Review 24:1, pages 1-7.
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Naomi Boswell, Erica Douglas-Osborn, Taylor Halkyard & Kevin Woods. (2021) Listening to children and young people: an Educational Psychology Service co-production journey. Educational Psychology in Practice 37:4, pages 396-412.
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M. Røhnebæk & M. Bjerck. (2021) Enabling and Constraining Conditions for Co-production with Vulnerable Users: A Case Study of Refugee Services. International Journal of Public Administration 44:9, pages 741-752.
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Line Margrethe Jenhaug. (2021) Suggestions for Developing Public Service Logic through a Study of Interactive Value Formation. International Journal of Public Administration 44:9, pages 728-740.
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Janine O’Flynn. (2021) Confronting the big challenges of our time: making a difference during and after COVID-19. Public Management Review 23:7, pages 961-980.
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Jose M. Barrutia & Carmen Echebarria. (2021) Public managers’ attitudes towards networks: different motivations, different attitudes. Public Management Review 23:7, pages 1006-1031.
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Marit Engen, Martin Fransson, Johan Quist & Per Skålén. (2021) Continuing the development of the public service logic: a study of value co-destruction in public services. Public Management Review 23:6, pages 886-905.
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Victor Saha & Praveen Goyal. (2021) How Co-creation Drives the Success of Public Service Initiatives? A Case-study Based Analysis. Journal of Nonprofit & Public Sector Marketing 33:3, pages 286-306.
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Ricardo Corrêa Gomes & Erika de Farias Lisboa. (2021) Public management reform in Brazil (2002-2019). Public Management Review 23:2, pages 159-167.
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Jörg Lindenmeier, Ann-Kathrin Seemann, Oto Potluka & Georg von Schnurbein. (2021) Co-production as a driver of client satisfaction with public service organizations: an analysis of German day-care centres. Public Management Review 23:2, pages 210-232.
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Satish Kumar, Nitesh Pandey & Arunima Haldar. (2020) Twenty years of Public Management Review (PMR): a bibliometric overview. Public Management Review 22:12, pages 1876-1896.
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Martin Zuniga, Eva Salaberria & Felix Arrieta. (2020) An analysis of the role of communities in care systems co-created with older people. Public Management Review 22:12, pages 1799-1818.
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Katja Lindqvist & Ulrika Westrup. (2020) Non-voluntary service interaction from a service logic perspective: children and value co-creation. Public Management Review 22:12, pages 1781-1798.
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Wei Xie, Nikhil Mehta & Prashant Palvia. (2020) Value co-creation dimensions and challenges in EHR systems. Journal of Information Technology Case and Application Research 22:3, pages 188-215.
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Erik Eriksson, Thomas Andersson, Andreas Hellström, Christian Gadolin & Svante Lifvergren. (2020) Collaborative public management: coordinated value propositions among public service organizations. Public Management Review 22:6, pages 791-812.
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Nuno Baptista, Helena Alves & Nelson Matos. (2020) Public Sector Organizations and Cocreation With Citizens: A Literature Review on Benefits, Drivers, and Barriers. Journal of Nonprofit & Public Sector Marketing 32:3, pages 217-241.
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Malin Espersson & Ulrika Westrup. (2020) Value Destruction in Swedish Welfare Services: Frontline Workers’ Impact on Asylum-Seeking Minors’ Possibilities of Creating Value in Early Integration. International Journal of Public Administration 43:2, pages 115-125.
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Andrew G. H. Thompson. (2020) Contextualising co-production and co-governance in the Scottish National Health Service. Journal of Chinese Governance 5:1, pages 48-67.
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Jeffrey L. Brudney. (2020) Rethinking coproduction: amplifying involvement and effectiveness. Journal of Chinese Governance 5:1, pages 8-27.
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Adina Dudau & Yvonne Brunetto. (2020) Debate: Managing emotional labour in the public sector. Public Money & Management 40:1, pages 11-13.
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Kirsty Strokosch & Stephen P. Osborne. (2020) Debate: If citizen participation is so important, why has it not been achieved?. Public Money & Management 40:1, pages 8-10.
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Adina Dudau, Russ Glennon & Bram Verschuere. (2019) Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services. Public Management Review 21:11, pages 1577-1594.
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Maria Petrescu. (2019) From marketing to public value: towards a theory of public service ecosystems. Public Management Review 21:11, pages 1733-1752.
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Bernadette Best, Sandra Moffett & Rodney McAdam. (2019) Stakeholder salience in public sector value co-creation. Public Management Review 21:11, pages 1707-1732.
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Wendy Hardyman, Martin Kitchener & Kate L. Daunt. (2019) What matters to me! User conceptions of value in specialist cancer care. Public Management Review 21:11, pages 1687-1706.
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Carmen Camarero, María-José Garrido, Eva Vicente & María Redondo. (2019) Relationship marketing in museums: influence of managers and mode of governance. Public Management Review 21:10, pages 1369-1396.
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Anna Whicher & Tom Crick. (2019) Co-design, evaluation and the Northern Ireland Innovation Lab. Public Money & Management 39:4, pages 290-299.
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Tony Bovaird, Sophie Flemig, Elke Loeffler & Stephen P. Osborne. (2019) How far have we come with co-production—and what’s next?. Public Money & Management 39:4, pages 229-232.
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Christian Grönroos. (2019) Reforming public services: does service logic have anything to offer?. Public Management Review 21:5, pages 775-788.
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Jose M. Barrutia & Carmen Echebarria. (2019) Drivers of exploitative and explorative innovation in a collaborative public-sector context. Public Management Review 21:3, pages 446-472.
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Erik M. Eriksson. (2019) Representative co-production: broadening the scope of the public service logic. Public Management Review 21:2, pages 291-314.
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Hillel Schmid. (2019) Rethinking Organizational Reforms in Human Service Organizations: Lessons, Dilemmas, and Insights. Human Service Organizations: Management, Leadership & Governance 43:1, pages 54-66.
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Louisa Lapworth, Philip James & Nick Wylie. (2018) Examining public service motivation in the voluntary sector: implications for public management. Public Management Review 20:11, pages 1663-1682.
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